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#1
April 5th, 2007, 08:05 AM
posted to microsoft.public.visio.general,microsoft.public.visio.troubleshoot
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Quiting Visio 2007 makes VISIO.EXE use 100% of the CPU and hang.
I am unable to Quit Visio 2007 Professional. The window closes but the VISIO.EXE process stays running using 100% of the CPU. This only happens on my Dell D600 laptop. On my AMD desktop system it quits fine. Dell D600 Windows Vista Ultimate 32bit Pentium M 1.7GHZ 2GB of RAM no Aero Desktop AMD System Windows Vista Ultimate 32bit AMD X2 4400 4GB of RAM (3GB usable) Aero I have tried uninstalling Visio, it doesn't work. I also have Office 2007 Ultimate, and Project 2007 installed. The whole suite. No custom addons, stencils, etc... installed. I have a Technet subscription so yes this is legal. I considered calling Microsoft but I am sure that would cost me money in some way. Waiting for SP1. Thanks... dicen 
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#2
April 5th, 2007, 02:24 PM
posted to microsoft.public.visio.general,microsoft.public.visio.troubleshoot
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Quiting Visio 2007 makes VISIO.EXE use 100% of the CPU and hang.
To investigate this yourself you might look in the Event Viewer, particularly
the Application and System logs, to see if errors are being recorded there when Visio hangs on closing. You might get a clue as to what is causing the behavior. Another consideration -- if you have a TechNet Plus subscription you are entitled to some free support calls. Check your benefits under your account information. "dicen" wrote: I am unable to Quit Visio 2007 Professional. The window closes but the VISIO.EXE process stays running using 100% of the CPU. This only happens on my Dell D600 laptop. On my AMD desktop system it quits fine. Dell D600 Windows Vista Ultimate 32bit Pentium M 1.7GHZ 2GB of RAM no Aero Desktop AMD System Windows Vista Ultimate 32bit AMD X2 4400 4GB of RAM (3GB usable) Aero I have tried uninstalling Visio, it doesn't work. I also have Office 2007 Ultimate, and Project 2007 installed. The whole suite. No custom addons, stencils, etc... installed. I have a Technet subscription so yes this is legal. I considered calling Microsoft but I am sure that would cost me money in some way. Waiting for SP1. Thanks... dicen
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#3
April 6th, 2007, 06:24 AM
posted to microsoft.public.visio.general,microsoft.public.visio.troubleshoot
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Quiting Visio 2007 makes VISIO.EXE use 100% of the CPU and hang.
Do you happen to have Bluetooth running on one and not the other?
-- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "jimmuh" wrote in message ... To investigate this yourself you might look in the Event Viewer, particularly the Application and System logs, to see if errors are being recorded there when Visio hangs on closing. You might get a clue as to what is causing the behavior. Another consideration -- if you have a TechNet Plus subscription you are entitled to some free support calls. Check your benefits under your account information. "dicen" wrote: I am unable to Quit Visio 2007 Professional. The window closes but the VISIO.EXE process stays running using 100% of the CPU. This only happens on my Dell D600 laptop. On my AMD desktop system it quits fine. Dell D600 Windows Vista Ultimate 32bit Pentium M 1.7GHZ 2GB of RAM no Aero Desktop AMD System Windows Vista Ultimate 32bit AMD X2 4400 4GB of RAM (3GB usable) Aero I have tried uninstalling Visio, it doesn't work. I also have Office 2007 Ultimate, and Project 2007 installed. The whole suite. No custom addons, stencils, etc... installed. I have a Technet subscription so yes this is legal. I considered calling Microsoft but I am sure that would cost me money in some way. Waiting for SP1. Thanks... dicen
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#4
April 6th, 2007, 11:18 PM
posted to microsoft.public.visio.general,microsoft.public.visio.troubleshoot
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Quiting Visio 2007 makes VISIO.EXE use 100% of the CPU and hang.
On Apr 5, 10:24 pm, "Mark Nelson [MS]"
wrote: Do you happen to have Bluetooth running on one and not the other? -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "jimmuh" wrote in message ... To investigate this yourself you might look in the Event Viewer, particularly the Application and System logs, to see if errors are being recorded there when Visio hangs on closing. You might get a clue as to what is causing the behavior. Another consideration -- if you have a TechNet Plus subscription you are entitled to some free support calls. Check your benefits under your account information. "dicen" wrote: I am unable to Quit Visio 2007 Professional. The window closes but the VISIO.EXE process stays running using 100% of the CPU. This only happens on my Dell D600 laptop. On my AMD desktop system it quits fine. Dell D600 Windows Vista Ultimate 32bit Pentium M 1.7GHZ 2GB of RAM no Aero Desktop AMD System Windows Vista Ultimate 32bit AMD X2 4400 4GB of RAM (3GB usable) Aero I have tried uninstalling Visio, it doesn't work. I also have Office 2007 Ultimate, and Project 2007 installed. The whole suite. No custom addons, stencils, etc... installed. I have a Technet subscription so yes this is legal. I considered calling Microsoft but I am sure that would cost me money in some way. Waiting for SP1. Thanks... dicen Yes, I have a Bluetooth 2.0 USB Dongle and Bluetooth Mouse on the laptop. I haven't loaded Bluetooth drivers yet on the desktop. This can effect Visio? dicen
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#5
April 7th, 2007, 12:35 AM
posted to microsoft.public.visio.general,microsoft.public.visio.troubleshoot
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Quiting Visio 2007 makes VISIO.EXE use 100% of the CPU and hang.
On Apr 6, 3:18 pm, "dicen" wrote:
On Apr 5, 10:24 pm, "Mark Nelson [MS]" wrote: Do you happen to have Bluetooth running on one and not the other? -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "jimmuh" wrote in message ... To investigate this yourself you might look in the Event Viewer, particularly the Application and System logs, to see if errors are being recorded there when Visio hangs on closing. You might get a clue as to what is causing the behavior. Another consideration -- if you have a TechNet Plus subscription you are entitled to some free support calls. Check your benefits under your account information. "dicen" wrote: I am unable to Quit Visio 2007 Professional. The window closes but the VISIO.EXE process stays running using 100% of the CPU. This only happens on my Dell D600 laptop. On my AMD desktop system it quits fine. Dell D600 Windows Vista Ultimate 32bit Pentium M 1.7GHZ 2GB of RAM no Aero Desktop AMD System Windows Vista Ultimate 32bit AMD X2 4400 4GB of RAM (3GB usable) Aero I have tried uninstalling Visio, it doesn't work. I also have Office 2007 Ultimate, and Project 2007 installed. The whole suite. No custom addons, stencils, etc... installed. I have a Technet subscription so yes this is legal. I considered calling Microsoft but I am sure that would cost me money in some way. Waiting for SP1. Thanks... dicen Yes, I have a Bluetooth 2.0 USB Dongle and Bluetooth Mouse on the laptop. I haven't loaded Bluetooth drivers yet on the desktop. This can effect Visio? dicen Okay, I tried unplugging the Bluetooth Dongle on the laptop and it didn't fix the problem. But, I didn't uninstall the drivers. Do you have any info about this possible compatibility issue? Thanks... dicen
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#6
April 7th, 2007, 07:12 AM
posted to microsoft.public.visio.general,microsoft.public.visio.troubleshoot
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Quiting Visio 2007 makes VISIO.EXE use 100% of the CPU and hang.
We're just getting some scattered reports at the moment and don't have any
solid information. The common denominator so far seems to be Visio 2007, Dell and Bluetooth. Go figure. I have no idea why these things would interact. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "dicen" wrote in message oups.com... On Apr 6, 3:18 pm, "dicen" wrote: On Apr 5, 10:24 pm, "Mark Nelson [MS]" wrote: Do you happen to have Bluetooth running on one and not the other? -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "jimmuh" wrote in message ... To investigate this yourself you might look in the Event Viewer, particularly the Application and System logs, to see if errors are being recorded there when Visio hangs on closing. You might get a clue as to what is causing the behavior. Another consideration -- if you have a TechNet Plus subscription you are entitled to some free support calls. Check your benefits under your account information. "dicen" wrote: I am unable to Quit Visio 2007 Professional. The window closes but the VISIO.EXE process stays running using 100% of the CPU. This only happens on my Dell D600 laptop. On my AMD desktop system it quits fine. Dell D600 Windows Vista Ultimate 32bit Pentium M 1.7GHZ 2GB of RAM no Aero Desktop AMD System Windows Vista Ultimate 32bit AMD X2 4400 4GB of RAM (3GB usable) Aero I have tried uninstalling Visio, it doesn't work. I also have Office 2007 Ultimate, and Project 2007 installed. The whole suite. No custom addons, stencils, etc... installed. I have a Technet subscription so yes this is legal. I considered calling Microsoft but I am sure that would cost me money in some way. Waiting for SP1. Thanks... dicen Yes, I have a Bluetooth 2.0 USB Dongle and Bluetooth Mouse on the laptop. I haven't loaded Bluetooth drivers yet on the desktop. This can effect Visio? dicen Okay, I tried unplugging the Bluetooth Dongle on the laptop and it didn't fix the problem. But, I didn't uninstall the drivers. Do you have any info about this possible compatibility issue? Thanks... dicen
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#7
April 9th, 2007, 07:06 AM
posted to microsoft.public.visio.general,microsoft.public.visio.troubleshoot
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Quiting Visio 2007 makes VISIO.EXE use 100% of the CPU and han
In Visio 2007, click Tools, click Trust Center, click Add-ins. Is there a
Send to Bluetooth add-in under the Active Application Add-ins section? If so, check the Disable all Application Add-ins check box. Then click the Go button with COM Add-ins selected and uncheck the add-in there as well. You'll need to exit Visio, end any Visio.exe processes, and start Visio again. If you get some kind of error that it could not access the registry, you may need to boot into Windows safe mode or restart with Diagnostic Startup using msconfig.exe, and then uncheck the COM add-in. Alternatively, you could remove Bluetooth all together under Add or Remove Programs (Programs and Features in Vista). "Mark Nelson [MS]" wrote: We're just getting some scattered reports at the moment and don't have any solid information. The common denominator so far seems to be Visio 2007, Dell and Bluetooth. Go figure. I have no idea why these things would interact. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "dicen" wrote in message oups.com... On Apr 6, 3:18 pm, "dicen" wrote: On Apr 5, 10:24 pm, "Mark Nelson [MS]" wrote: Do you happen to have Bluetooth running on one and not the other? -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "jimmuh" wrote in message ... To investigate this yourself you might look in the Event Viewer, particularly the Application and System logs, to see if errors are being recorded there when Visio hangs on closing. You might get a clue as to what is causing the behavior. Another consideration -- if you have a TechNet Plus subscription you are entitled to some free support calls. Check your benefits under your account information. "dicen" wrote: I am unable to Quit Visio 2007 Professional. The window closes but the VISIO.EXE process stays running using 100% of the CPU. This only happens on my Dell D600 laptop. On my AMD desktop system it quits fine. Dell D600 Windows Vista Ultimate 32bit Pentium M 1.7GHZ 2GB of RAM no Aero Desktop AMD System Windows Vista Ultimate 32bit AMD X2 4400 4GB of RAM (3GB usable) Aero I have tried uninstalling Visio, it doesn't work. I also have Office 2007 Ultimate, and Project 2007 installed. The whole suite. No custom addons, stencils, etc... installed. I have a Technet subscription so yes this is legal. I considered calling Microsoft but I am sure that would cost me money in some way. Waiting for SP1. Thanks... dicen Yes, I have a Bluetooth 2.0 USB Dongle and Bluetooth Mouse on the laptop. I haven't loaded Bluetooth drivers yet on the desktop. This can effect Visio? dicen Okay, I tried unplugging the Bluetooth Dongle on the laptop and it didn't fix the problem. But, I didn't uninstall the drivers. Do you have any info about this possible compatibility issue? Thanks... dicen
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#8
April 9th, 2007, 09:24 PM
posted to microsoft.public.visio.general,microsoft.public.visio.troubleshoot
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Quiting Visio 2007 makes VISIO.EXE use 100% of the CPU and han
I can confirm I have the same problem on my notebook, which is a Compaq
nc8430 with Bluetooth. Regards, Boro "Mark Nelson [MS]" wrote: We're just getting some scattered reports at the moment and don't have any solid information. The common denominator so far seems to be Visio 2007, Dell and Bluetooth. Go figure. I have no idea why these things would interact. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "dicen" wrote in message oups.com... On Apr 6, 3:18 pm, "dicen" wrote: On Apr 5, 10:24 pm, "Mark Nelson [MS]" wrote: Do you happen to have Bluetooth running on one and not the other? -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "jimmuh" wrote in message ... To investigate this yourself you might look in the Event Viewer, particularly the Application and System logs, to see if errors are being recorded there when Visio hangs on closing. You might get a clue as to what is causing the behavior. Another consideration -- if you have a TechNet Plus subscription you are entitled to some free support calls. Check your benefits under your account information. "dicen" wrote: I am unable to Quit Visio 2007 Professional. The window closes but the VISIO.EXE process stays running using 100% of the CPU. This only happens on my Dell D600 laptop. On my AMD desktop system it quits fine. Dell D600 Windows Vista Ultimate 32bit Pentium M 1.7GHZ 2GB of RAM no Aero Desktop AMD System Windows Vista Ultimate 32bit AMD X2 4400 4GB of RAM (3GB usable) Aero I have tried uninstalling Visio, it doesn't work. I also have Office 2007 Ultimate, and Project 2007 installed. The whole suite. No custom addons, stencils, etc... installed. I have a Technet subscription so yes this is legal. I considered calling Microsoft but I am sure that would cost me money in some way. Waiting for SP1. Thanks... dicen Yes, I have a Bluetooth 2.0 USB Dongle and Bluetooth Mouse on the laptop. I haven't loaded Bluetooth drivers yet on the desktop. This can effect Visio? dicen Okay, I tried unplugging the Bluetooth Dongle on the laptop and it didn't fix the problem. But, I didn't uninstall the drivers. Do you have any info about this possible compatibility issue? Thanks... dicen
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#9
April 10th, 2007, 03:01 AM
posted to microsoft.public.visio.general,microsoft.public.visio.troubleshoot
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Quiting Visio 2007 makes VISIO.EXE use 100% of the CPU and han
On Apr 8, 11:06 pm, apr3000 wrote:
In Visio 2007, click Tools, click Trust Center, click Add-ins. Is there a Send to Bluetooth add-in under the Active Application Add-ins section? If so, check the Disable all Application Add-ins check box. Then click the Go button with COM Add-ins selected and uncheck the add-in there as well. You'll need to exit Visio, end any Visio.exe processes, and start Visio again. If you get some kind of error that it could not access the registry, you may need to boot into Windows safe mode or restart with Diagnostic Startup using msconfig.exe, and then uncheck the COM add-in. Alternatively, you could remove Bluetooth all together under Add or Remove Programs (Programs and Features in Vista). "Mark Nelson [MS]" wrote: We're just getting some scattered reports at the moment and don't have any solid information. The common denominator so far seems to be Visio 2007, Dell and Bluetooth. Go figure. I have no idea why these things would interact. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "dicen" wrote in message roups.com... On Apr 6, 3:18 pm, "dicen" wrote: On Apr 5, 10:24 pm, "Mark Nelson [MS]" wrote: Do you happen to have Bluetooth running on one and not the other? -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "jimmuh" wrote in message ... To investigate this yourself you might look in the Event Viewer, particularly the Application and System logs, to see if errors are being recorded there when Visio hangs on closing. You might get a clue as to what is causing the behavior. Another consideration -- if you have a TechNet Plus subscription you are entitled to some free support calls. Check your benefits under your account information. "dicen" wrote: I am unable to Quit Visio 2007 Professional. The window closes but the VISIO.EXE process stays running using 100% of the CPU. This only happens on my Dell D600 laptop. On my AMD desktop system it quits fine. Dell D600 Windows Vista Ultimate 32bit Pentium M 1.7GHZ 2GB of RAM no Aero Desktop AMD System Windows Vista Ultimate 32bit AMD X2 4400 4GB of RAM (3GB usable) Aero I have tried uninstalling Visio, it doesn't work. I also have Office 2007 Ultimate, and Project 2007 installed. The whole suite. No custom addons, stencils, etc... installed. I have a Technet subscription so yes this is legal. I considered calling Microsoft but I am sure that would cost me money in some way. Waiting for SP1. Thanks... dicen Yes, I have a Bluetooth 2.0 USB Dongle and Bluetooth Mouse on the laptop. I haven't loaded Bluetooth drivers yet on the desktop. This can effect Visio? dicen Okay, I tried unplugging the Bluetooth Dongle on the laptop and it didn't fix the problem. But, I didn't uninstall the drivers. Do you have any info about this possible compatibility issue? Thanks... dicen COM Add-in! What happened to .NET Microsofty! No wonder it is crap. To think I paid for this software. 1. Create a new Visio program shortcut and run it as administrator. Then you don't have to disable all the Addins. Just click on GO and uncheck Bluetooth. I like my Adobe Acrobat Addins. 2. I like my Bluetooth mouse, so I am not going to uninstall Bluetooth. 3. Why the hell isn't Visio available for the Mac? It is the only app I need that isn't on the Mac. dicen
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#10
April 10th, 2007, 01:28 PM
posted to microsoft.public.visio.general,microsoft.public.visio.troubleshoot
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Quiting Visio 2007 makes VISIO.EXE use 100% of the CPU and han
Just to confirm this works, but with a slightly different approach:
- as I am not a full admin with my regular logon account, I had to hold the shift key with the right mouse button to see the "Run As" option. I then entered the admin account. - I went to the Trust Center and left Add-Ins enabled, but I was now able to uncheck the Bluetooth add-in, and make it inactive. - Visio now exits properly with no high CPU to kill the machine. Thanks! Boro "dicen" wrote: On Apr 8, 11:06 pm, apr3000 wrote: In Visio 2007, click Tools, click Trust Center, click Add-ins. Is there a Send to Bluetooth add-in under the Active Application Add-ins section? If so, check the Disable all Application Add-ins check box. Then click the Go button with COM Add-ins selected and uncheck the add-in there as well. You'll need to exit Visio, end any Visio.exe processes, and start Visio again. If you get some kind of error that it could not access the registry, you may need to boot into Windows safe mode or restart with Diagnostic Startup using msconfig.exe, and then uncheck the COM add-in. Alternatively, you could remove Bluetooth all together under Add or Remove Programs (Programs and Features in Vista). "Mark Nelson [MS]" wrote: We're just getting some scattered reports at the moment and don't have any solid information. The common denominator so far seems to be Visio 2007, Dell and Bluetooth. Go figure. I have no idea why these things would interact. -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "dicen" wrote in message roups.com... On Apr 6, 3:18 pm, "dicen" wrote: On Apr 5, 10:24 pm, "Mark Nelson [MS]" wrote: Do you happen to have Bluetooth running on one and not the other? -- Mark Nelson Office Graphics - Visio Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. "jimmuh" wrote in message ... To investigate this yourself you might look in the Event Viewer, particularly the Application and System logs, to see if errors are being recorded there when Visio hangs on closing. You might get a clue as to what is causing the behavior. Another consideration -- if you have a TechNet Plus subscription you are entitled to some free support calls. Check your benefits under your account information. "dicen" wrote: I am unable to Quit Visio 2007 Professional. The window closes but the VISIO.EXE process stays running using 100% of the CPU. This only happens on my Dell D600 laptop. On my AMD desktop system it quits fine. Dell D600 Windows Vista Ultimate 32bit Pentium M 1.7GHZ 2GB of RAM no Aero Desktop AMD System Windows Vista Ultimate 32bit AMD X2 4400 4GB of RAM (3GB usable) Aero I have tried uninstalling Visio, it doesn't work. I also have Office 2007 Ultimate, and Project 2007 installed. The whole suite. No custom addons, stencils, etc... installed. I have a Technet subscription so yes this is legal. I considered calling Microsoft but I am sure that would cost me money in some way. Waiting for SP1. Thanks... dicen Yes, I have a Bluetooth 2.0 USB Dongle and Bluetooth Mouse on the laptop. I haven't loaded Bluetooth drivers yet on the desktop. This can effect Visio? dicen Okay, I tried unplugging the Bluetooth Dongle on the laptop and it didn't fix the problem. But, I didn't uninstall the drivers. Do you have any info about this possible compatibility issue? Thanks... dicen COM Add-in! What happened to .NET Microsofty! No wonder it is crap. To think I paid for this software. 1. Create a new Visio program shortcut and run it as administrator. Then you don't have to disable all the Addins. Just click on GO and uncheck Bluetooth. I like my Adobe Acrobat Addins. 2. I like my Bluetooth mouse, so I am not going to uninstall Bluetooth. 3. Why the hell isn't Visio available for the Mac? It is the only app I need that isn't on the Mac. dicen
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