If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
'error 1311 source file not found' when reinstalling Office 03
Hi,
Thanks in advance for the opportunity to ask for assistance. When I repaired XP sp2 after a problem with Trend MicroCillin 2007 the Windows installer started to play up. I ended up uninstalling MS office 2003 after having installer popping up every time I tried to open Office progs. When I tried to reinstall MSO 03 but got the following error message: 'Error 1311 source file not found c:\msocache\allusers\90000409-6000-11D3-8CFE-0150048383C9\E3561406.cab' I tried Windows install cleanup to remove the installer problem then installed Windows Installer 3.1 also tried a full file upgrade of Office sp3. Only got 'patch could not be installed errors'. Then tried reinstalling XP sp2 with current upgrades - no good. I saw a post elsewhere about changing the permissions on msocache - but I can't even find the darn file. I tried copying the files off the cd onto my hard drive - no good either. That's it, I'm out of ideas. Stuck again. Any assistance much appreciated Regards Jim |
#2
|
|||
|
|||
'error 1311 source file not found' when reinstalling Office 03
See:
"Error 1311: cannot locate source file" error message when you install a 2007 Office suite or Office 2003 http://support.microsoft.com/kb/818234/en-us OFF: Error Messages When You Try to Run Office Setup on Windows XP http://support.microsoft.com/kb/310777/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi, Thanks in advance for the opportunity to ask for assistance. When I repaired XP sp2 after a problem with Trend MicroCillin 2007 the Windows installer started to play up. I ended up uninstalling MS office 2003 after having installer popping up every time I tried to open Office progs. When I tried to reinstall MSO 03 but got the following error message: 'Error 1311 source file not found c:\msocache\allusers\90000409-6000-11D3-8CFE-0150048383C9\E3561406.cab' I tried Windows install cleanup to remove the installer problem then installed Windows Installer 3.1 also tried a full file upgrade of Office sp3. Only got 'patch could not be installed errors'. Then tried reinstalling XP sp2 with current upgrades - no good. I saw a post elsewhere about changing the permissions on msocache - but I can't even find the darn file. I tried copying the files off the cd onto my hard drive - no good either. That's it, I'm out of ideas. Stuck again. Any assistance much appreciated Regards Jim |
#3
|
|||
|
|||
'error 1311 source file not found' when reinstalling Office 03
Hi Mary,
Thank you so much for your assistance - I have been trying for days to fix this problem. About 3 minutes before you posted I called MS support so have also recieved some help from them. Mary, your admin log on makes sense also MS support theory is that remaining hidden MSO files are preventing reinstall Latest actions: - D/loaded "Office removal bat" file - Logged as Admin in safe mode - bat file would not run Next actions - remove old MSO files with SubInACL then run MSICUU2. The very helpful young man from MS Support will call me again at 5pm (GMT+8) tomorrow and walk me through the above actions - I'll post the outcome tomorrow. Incidentally - I searched for 'error 1311 source file not found' in google and on the MS Support sites but did not pick up KB818234 . Kind regards Jim "Mary Sauer" wrote: See: "Error 1311: cannot locate source file" error message when you install a 2007 Office suite or Office 2003 http://support.microsoft.com/kb/818234/en-us OFF: Error Messages When You Try to Run Office Setup on Windows XP http://support.microsoft.com/kb/310777/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi, Thanks in advance for the opportunity to ask for assistance. When I repaired XP sp2 after a problem with Trend MicroCillin 2007 the Windows installer started to play up. I ended up uninstalling MS office 2003 after having installer popping up every time I tried to open Office progs. When I tried to reinstall MSO 03 but got the following error message: 'Error 1311 source file not found c:\msocache\allusers\90000409-6000-11D3-8CFE-0150048383C9\E3561406.cab' I tried Windows install cleanup to remove the installer problem then installed Windows Installer 3.1 also tried a full file upgrade of Office sp3. Only got 'patch could not be installed errors'. Then tried reinstalling XP sp2 with current upgrades - no good. I saw a post elsewhere about changing the permissions on msocache - but I can't even find the darn file. I tried copying the files off the cd onto my hard drive - no good either. That's it, I'm out of ideas. Stuck again. Any assistance much appreciated Regards Jim |
#4
|
|||
|
|||
'error 1311 source file not found' when reinstalling Office 03
I hope all goes well, we will appreciate what the walk through uncovered.
-- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi Mary, Thank you so much for your assistance - I have been trying for days to fix this problem. About 3 minutes before you posted I called MS support so have also recieved some help from them. Mary, your admin log on makes sense also MS support theory is that remaining hidden MSO files are preventing reinstall Latest actions: - D/loaded "Office removal bat" file - Logged as Admin in safe mode - bat file would not run Next actions - remove old MSO files with SubInACL then run MSICUU2. The very helpful young man from MS Support will call me again at 5pm (GMT+8) tomorrow and walk me through the above actions - I'll post the outcome tomorrow. Incidentally - I searched for 'error 1311 source file not found' in google and on the MS Support sites but did not pick up KB818234 . Kind regards Jim "Mary Sauer" wrote: See: "Error 1311: cannot locate source file" error message when you install a 2007 Office suite or Office 2003 http://support.microsoft.com/kb/818234/en-us OFF: Error Messages When You Try to Run Office Setup on Windows XP http://support.microsoft.com/kb/310777/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi, Thanks in advance for the opportunity to ask for assistance. When I repaired XP sp2 after a problem with Trend MicroCillin 2007 the Windows installer started to play up. I ended up uninstalling MS office 2003 after having installer popping up every time I tried to open Office progs. When I tried to reinstall MSO 03 but got the following error message: 'Error 1311 source file not found c:\msocache\allusers\90000409-6000-11D3-8CFE-0150048383C9\E3561406.cab' I tried Windows install cleanup to remove the installer problem then installed Windows Installer 3.1 also tried a full file upgrade of Office sp3. Only got 'patch could not be installed errors'. Then tried reinstalling XP sp2 with current upgrades - no good. I saw a post elsewhere about changing the permissions on msocache - but I can't even find the darn file. I tried copying the files off the cd onto my hard drive - no good either. That's it, I'm out of ideas. Stuck again. Any assistance much appreciated Regards Jim |
#5
|
|||
|
|||
'error 1311 source file not found' when reinstalling Office 03
Hi Mary,
The solution was to rename the old MSO Folders using regedit, then reinstall from the CD. I still do not understand what the cause of my problems was. But installer is behaving itself again and MSO is back to normal. Thanks again for your kind assistance. Regards Jim "Mary Sauer" wrote: I hope all goes well, we will appreciate what the walk through uncovered. -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi Mary, Thank you so much for your assistance - I have been trying for days to fix this problem. About 3 minutes before you posted I called MS support so have also recieved some help from them. Mary, your admin log on makes sense also MS support theory is that remaining hidden MSO files are preventing reinstall Latest actions: - D/loaded "Office removal bat" file - Logged as Admin in safe mode - bat file would not run Next actions - remove old MSO files with SubInACL then run MSICUU2. The very helpful young man from MS Support will call me again at 5pm (GMT+8) tomorrow and walk me through the above actions - I'll post the outcome tomorrow. Incidentally - I searched for 'error 1311 source file not found' in google and on the MS Support sites but did not pick up KB818234 . Kind regards Jim "Mary Sauer" wrote: See: "Error 1311: cannot locate source file" error message when you install a 2007 Office suite or Office 2003 http://support.microsoft.com/kb/818234/en-us OFF: Error Messages When You Try to Run Office Setup on Windows XP http://support.microsoft.com/kb/310777/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi, Thanks in advance for the opportunity to ask for assistance. When I repaired XP sp2 after a problem with Trend MicroCillin 2007 the Windows installer started to play up. I ended up uninstalling MS office 2003 after having installer popping up every time I tried to open Office progs. When I tried to reinstall MSO 03 but got the following error message: 'Error 1311 source file not found c:\msocache\allusers\90000409-6000-11D3-8CFE-0150048383C9\E3561406.cab' I tried Windows install cleanup to remove the installer problem then installed Windows Installer 3.1 also tried a full file upgrade of Office sp3. Only got 'patch could not be installed errors'. Then tried reinstalling XP sp2 with current upgrades - no good. I saw a post elsewhere about changing the permissions on msocache - but I can't even find the darn file. I tried copying the files off the cd onto my hard drive - no good either. That's it, I'm out of ideas. Stuck again. Any assistance much appreciated Regards Jim |
#6
|
|||
|
|||
'error 1311 source file not found' when reinstalling Office 03
I have read your posts with interest, as I received a very similar error
message when trying to reinstall MSO2003 from the original disk, but I don't understand your solution - grateful if you could expand in layman's terms :-) I have searched my hard drive but can't find "msocache" so can't rename anything using regedit Thanks "jim6149" wrote: Hi Mary, The solution was to rename the old MSO Folders using regedit, then reinstall from the CD. I still do not understand what the cause of my problems was. But installer is behaving itself again and MSO is back to normal. Thanks again for your kind assistance. Regards Jim "Mary Sauer" wrote: I hope all goes well, we will appreciate what the walk through uncovered. -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi Mary, Thank you so much for your assistance - I have been trying for days to fix this problem. About 3 minutes before you posted I called MS support so have also recieved some help from them. Mary, your admin log on makes sense also MS support theory is that remaining hidden MSO files are preventing reinstall Latest actions: - D/loaded "Office removal bat" file - Logged as Admin in safe mode - bat file would not run Next actions - remove old MSO files with SubInACL then run MSICUU2. The very helpful young man from MS Support will call me again at 5pm (GMT+8) tomorrow and walk me through the above actions - I'll post the outcome tomorrow. Incidentally - I searched for 'error 1311 source file not found' in google and on the MS Support sites but did not pick up KB818234 . Kind regards Jim "Mary Sauer" wrote: See: "Error 1311: cannot locate source file" error message when you install a 2007 Office suite or Office 2003 http://support.microsoft.com/kb/818234/en-us OFF: Error Messages When You Try to Run Office Setup on Windows XP http://support.microsoft.com/kb/310777/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi, Thanks in advance for the opportunity to ask for assistance. When I repaired XP sp2 after a problem with Trend MicroCillin 2007 the Windows installer started to play up. I ended up uninstalling MS office 2003 after having installer popping up every time I tried to open Office progs. When I tried to reinstall MSO 03 but got the following error message: 'Error 1311 source file not found c:\msocache\allusers\90000409-6000-11D3-8CFE-0150048383C9\E3561406.cab' I tried Windows install cleanup to remove the installer problem then installed Windows Installer 3.1 also tried a full file upgrade of Office sp3. Only got 'patch could not be installed errors'. Then tried reinstalling XP sp2 with current upgrades - no good. I saw a post elsewhere about changing the permissions on msocache - but I can't even find the darn file. I tried copying the files off the cd onto my hard drive - no good either. That's it, I'm out of ideas. Stuck again. Any assistance much appreciated Regards Jim |
#7
|
|||
|
|||
'error 1311 source file not found' when reinstalling Office 03
Local Install Source (Msocache)
http://support.microsoft.com/kb/825933/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "cybermuda" wrote in message news I have read your posts with interest, as I received a very similar error message when trying to reinstall MSO2003 from the original disk, but I don't understand your solution - grateful if you could expand in layman's terms :-) I have searched my hard drive but can't find "msocache" so can't rename anything using regedit Thanks "jim6149" wrote: Hi Mary, The solution was to rename the old MSO Folders using regedit, then reinstall from the CD. I still do not understand what the cause of my problems was. But installer is behaving itself again and MSO is back to normal. Thanks again for your kind assistance. Regards Jim "Mary Sauer" wrote: I hope all goes well, we will appreciate what the walk through uncovered. -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi Mary, Thank you so much for your assistance - I have been trying for days to fix this problem. About 3 minutes before you posted I called MS support so have also recieved some help from them. Mary, your admin log on makes sense also MS support theory is that remaining hidden MSO files are preventing reinstall Latest actions: - D/loaded "Office removal bat" file - Logged as Admin in safe mode - bat file would not run Next actions - remove old MSO files with SubInACL then run MSICUU2. The very helpful young man from MS Support will call me again at 5pm (GMT+8) tomorrow and walk me through the above actions - I'll post the outcome tomorrow. Incidentally - I searched for 'error 1311 source file not found' in and on the MS Support sites but did not pick up KB818234 . Kind regards Jim "Mary Sauer" wrote: See: "Error 1311: cannot locate source file" error message when you install a 2007 Office suite or Office 2003 http://support.microsoft.com/kb/818234/en-us OFF: Error Messages When You Try to Run Office Setup on Windows XP http://support.microsoft.com/kb/310777/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi, Thanks in advance for the opportunity to ask for assistance. When I repaired XP sp2 after a problem with Trend MicroCillin 2007 the Windows installer started to play up. I ended up uninstalling MS office 2003 after having installer popping up every time I tried to open Office progs. When I tried to reinstall MSO 03 but got the following error message: 'Error 1311 source file not found c:\msocache\allusers\90000409-6000-11D3-8CFE-0150048383C9\E3561406.cab' I tried Windows install cleanup to remove the installer problem then installed Windows Installer 3.1 also tried a full file upgrade of Office sp3. Only got 'patch could not be installed errors'. Then tried reinstalling XP sp2 with current upgrades - no good. I saw a post elsewhere about changing the permissions on msocache - but I can't even find the darn file. I tried copying the files off the cd onto my hard drive - no good either. That's it, I'm out of ideas. Stuck again. Any assistance much appreciated Regards Jim |
#8
|
|||
|
|||
'error 1311 source file not found' when reinstalling Office 03
Thanks, Mary
I had uninstalled MSO2003 but had not deleted any Office set up files. I don't understand why, when trying to reinstall, MSD2003 can't find that file. Surely it would re-copy it to my hard drive if it didn't exist there already? I have plenty of space on my hard drive, and it is not partitioned "Mary Sauer" wrote: Local Install Source (Msocache) http://support.microsoft.com/kb/825933/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "cybermuda" wrote in message news I have read your posts with interest, as I received a very similar error message when trying to reinstall MSO2003 from the original disk, but I don't understand your solution - grateful if you could expand in layman's terms :-) I have searched my hard drive but can't find "msocache" so can't rename anything using regedit Thanks "jim6149" wrote: Hi Mary, The solution was to rename the old MSO Folders using regedit, then reinstall from the CD. I still do not understand what the cause of my problems was. But installer is behaving itself again and MSO is back to normal. Thanks again for your kind assistance. Regards Jim "Mary Sauer" wrote: I hope all goes well, we will appreciate what the walk through uncovered. -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi Mary, Thank you so much for your assistance - I have been trying for days to fix this problem. About 3 minutes before you posted I called MS support so have also recieved some help from them. Mary, your admin log on makes sense also MS support theory is that remaining hidden MSO files are preventing reinstall Latest actions: - D/loaded "Office removal bat" file - Logged as Admin in safe mode - bat file would not run Next actions - remove old MSO files with SubInACL then run MSICUU2. The very helpful young man from MS Support will call me again at 5pm (GMT+8) tomorrow and walk me through the above actions - I'll post the outcome tomorrow. Incidentally - I searched for 'error 1311 source file not found' in and on the MS Support sites but did not pick up KB818234 . Kind regards Jim "Mary Sauer" wrote: See: "Error 1311: cannot locate source file" error message when you install a 2007 Office suite or Office 2003 http://support.microsoft.com/kb/818234/en-us OFF: Error Messages When You Try to Run Office Setup on Windows XP http://support.microsoft.com/kb/310777/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi, Thanks in advance for the opportunity to ask for assistance. When I repaired XP sp2 after a problem with Trend MicroCillin 2007 the Windows installer started to play up. I ended up uninstalling MS office 2003 after having installer popping up every time I tried to open Office progs. When I tried to reinstall MSO 03 but got the following error message: 'Error 1311 source file not found c:\msocache\allusers\90000409-6000-11D3-8CFE-0150048383C9\E3561406.cab' I tried Windows install cleanup to remove the installer problem then installed Windows Installer 3.1 also tried a full file upgrade of Office sp3. Only got 'patch could not be installed errors'. Then tried reinstalling XP sp2 with current upgrades - no good. I saw a post elsewhere about changing the permissions on msocache - but I can't even find the darn file. I tried copying the files off the cd onto my hard drive - no good either. That's it, I'm out of ideas. Stuck again. Any assistance much appreciated Regards Jim |
#9
|
|||
|
|||
'error 1311 source file not found' when reinstalling Office 03
Have you ever used the cleanup utility? Do you have your 03 disks? If you use
the cleanup utility you need to have your product number. You can run the Belarc Advisor, it will have your number. http://www.belarc.com/free_download.html Description of the Windows Installer CleanUp Utility http://support.microsoft.com/default.aspx/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Andrew Doble" wrote in message ... Thanks, Mary I had uninstalled MSO2003 but had not deleted any Office set up files. I don't understand why, when trying to reinstall, MSD2003 can't find that file. Surely it would re-copy it to my hard drive if it didn't exist there already? I have plenty of space on my hard drive, and it is not partitioned "Mary Sauer" wrote: Local Install Source (Msocache) http://support.microsoft.com/kb/825933/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "cybermuda" wrote in message news I have read your posts with interest, as I received a very similar error message when trying to reinstall MSO2003 from the original disk, but I don't understand your solution - grateful if you could expand in layman's terms :-) I have searched my hard drive but can't find "msocache" so can't rename anything using regedit Thanks "jim6149" wrote: Hi Mary, The solution was to rename the old MSO Folders using regedit, then reinstall from the CD. I still do not understand what the cause of my problems was. But installer is behaving itself again and MSO is back to normal. Thanks again for your kind assistance. Regards Jim "Mary Sauer" wrote: I hope all goes well, we will appreciate what the walk through uncovered. -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi Mary, Thank you so much for your assistance - I have been trying for days to fix this problem. About 3 minutes before you posted I called MS support so have also recieved some help from them. Mary, your admin log on makes sense also MS support theory is that remaining hidden MSO files are preventing reinstall Latest actions: - D/loaded "Office removal bat" file - Logged as Admin in safe mode - bat file would not run Next actions - remove old MSO files with SubInACL then run MSICUU2. The very helpful young man from MS Support will call me again at 5pm (GMT+8) tomorrow and walk me through the above actions - I'll post the outcome tomorrow. Incidentally - I searched for 'error 1311 source file not found' in and on the MS Support sites but did not pick up KB818234 . Kind regards Jim "Mary Sauer" wrote: See: "Error 1311: cannot locate source file" error message when you install a 2007 Office suite or Office 2003 http://support.microsoft.com/kb/818234/en-us OFF: Error Messages When You Try to Run Office Setup on Windows XP http://support.microsoft.com/kb/310777/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi, Thanks in advance for the opportunity to ask for assistance. When I repaired XP sp2 after a problem with Trend MicroCillin 2007 the Windows installer started to play up. I ended up uninstalling MS office 2003 after having installer popping up every time I tried to open Office progs. When I tried to reinstall MSO 03 but got the following error message: 'Error 1311 source file not found c:\msocache\allusers\90000409-6000-11D3-8CFE-0150048383C9\E3561406.cab' I tried Windows install cleanup to remove the installer problem then installed Windows Installer 3.1 also tried a full file upgrade of Office sp3. Only got 'patch could not be installed errors'. Then tried reinstalling XP sp2 with current upgrades - no good. I saw a post elsewhere about changing the permissions on msocache - but I can't even find the darn file. I tried copying the files off the cd onto my hard drive - no good either. That's it, I'm out of ideas. Stuck again. Any assistance much appreciated Regards Jim |
#10
|
|||
|
|||
'error 1311 source file not found' when reinstalling Office 03
Hi Mary
I did run the cleanup utility, thanks, as I was initially unable to uninstall MSO2003. However, now that it is uninstalled, I am unable to reinstall it using the original disk. The install seems to progress okay, but then stops when it cannot find A4561405.cab (and gives no opportunity to browse for it). I have found A4561405.cab on an old back-up, so could copy it to the C: drive, but I expect that the install will then detect another missing file. Maybe copying all of the backed-up msocache to the C: drive would work? For now, I have reinstalled MSO97 and that is working okay :-) Andrew "Mary Sauer" wrote: Have you ever used the cleanup utility? Do you have your 03 disks? If you use the cleanup utility you need to have your product number. You can run the Belarc Advisor, it will have your number. http://www.belarc.com/free_download.html Description of the Windows Installer CleanUp Utility http://support.microsoft.com/default.aspx/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Andrew Doble" wrote in message ... Thanks, Mary I had uninstalled MSO2003 but had not deleted any Office set up files. I don't understand why, when trying to reinstall, MSD2003 can't find that file. Surely it would re-copy it to my hard drive if it didn't exist there already? I have plenty of space on my hard drive, and it is not partitioned "Mary Sauer" wrote: Local Install Source (Msocache) http://support.microsoft.com/kb/825933/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "cybermuda" wrote in message news I have read your posts with interest, as I received a very similar error message when trying to reinstall MSO2003 from the original disk, but I don't understand your solution - grateful if you could expand in layman's terms :-) I have searched my hard drive but can't find "msocache" so can't rename anything using regedit Thanks "jim6149" wrote: Hi Mary, The solution was to rename the old MSO Folders using regedit, then reinstall from the CD. I still do not understand what the cause of my problems was. But installer is behaving itself again and MSO is back to normal. Thanks again for your kind assistance. Regards Jim "Mary Sauer" wrote: I hope all goes well, we will appreciate what the walk through uncovered. -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi Mary, Thank you so much for your assistance - I have been trying for days to fix this problem. About 3 minutes before you posted I called MS support so have also recieved some help from them. Mary, your admin log on makes sense also MS support theory is that remaining hidden MSO files are preventing reinstall Latest actions: - D/loaded "Office removal bat" file - Logged as Admin in safe mode - bat file would not run Next actions - remove old MSO files with SubInACL then run MSICUU2. The very helpful young man from MS Support will call me again at 5pm (GMT+8) tomorrow and walk me through the above actions - I'll post the outcome tomorrow. Incidentally - I searched for 'error 1311 source file not found' in and on the MS Support sites but did not pick up KB818234 . Kind regards Jim "Mary Sauer" wrote: See: "Error 1311: cannot locate source file" error message when you install a 2007 Office suite or Office 2003 http://support.microsoft.com/kb/818234/en-us OFF: Error Messages When You Try to Run Office Setup on Windows XP http://support.microsoft.com/kb/310777/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "jim6149" wrote in message ... Hi, Thanks in advance for the opportunity to ask for assistance. When I repaired XP sp2 after a problem with Trend MicroCillin 2007 the Windows installer started to play up. I ended up uninstalling MS office 2003 after having installer popping up every time I tried to open Office progs. When I tried to reinstall MSO 03 but got the following error message: 'Error 1311 source file not found c:\msocache\allusers\90000409-6000-11D3-8CFE-0150048383C9\E3561406.cab' I tried Windows install cleanup to remove the installer problem then installed Windows Installer 3.1 also tried a full file upgrade of Office sp3. Only got 'patch could not be installed errors'. Then tried reinstalling XP sp2 with current upgrades - no good. I saw a post elsewhere about changing the permissions on msocache - but I can't even find the darn file. I tried copying the files off the cd onto my hard drive - no good either. That's it, I'm out of ideas. Stuck again. Any assistance much appreciated Regards Jim |
Thread Tools | |
Display Modes | |
|
|