Publisher 2002/XP and Samsung Laser Printers

Hi, we have the following setup where I work :
Office XP (Publisher 2002/XP) SP2 installed from an Administrative Install Point.
Workstations are Windows 2000 SP4
Netgear Print Servers (PS101)
Samsung Laser Printers (ML-6040)

When we print from any PC to the Samsung laser, it's all okay, yet from Publisher all we get is the printers' 'manual' and 'data' lights flashing and nothing more happens. We have checked Publisher 2002/XP with Office XP SP3 also and we have the same result.

We have checked that the print job actually gets to the printer, it is no longer in the print queue or the queue of the print server. I have done alot of digging and have found this issue not mentioned anywhere, not even a clue of what it could be.

If anyone has ANY ideas, suggestions or anything please be sure to let us know.

Thanking you in advance.

There is a driver for your printer on the Samsung web site, it has a May, 2004
timestamp, maybe newer than yours.
Publisher is more critical about printer drivers than other applications.
http://www.samsung.com/Support/Produ...e=DR&language=

It the above wraps
http://tinyurl.com/2a6ol


--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com
"Arkane" wrote in message
...
Hi, we have the following setup where I work :
Office XP (Publisher 2002/XP) SP2 installed from an Administrative Install Point.
Workstations are Windows 2000 SP4
Netgear Print Servers (PS101)
Samsung Laser Printers (ML-6040)

When we print from any PC to the Samsung laser, it's all okay, yet from Publisher
all we get is the printers' 'manual' and 'data' lights flashing and nothing more
happens. We have checked Publisher 2002/XP with Office XP SP3 also and we have the
same result.

We have checked that the print job actually gets to the printer, it is no longer in
the print queue or the queue of the print server. I have done alot of digging and
have found this issue not mentioned anywhere, not even a clue of what it could be.

If anyone has ANY ideas, suggestions or anything please be sure to let us know.

Thanking you in advance.

That printer driver Mary has pointed you to for the Samsung works perfectly
with Publisher.

--

"If you don't know where you are going,
any road will take you there!"

Okay, I'll try this when I get to work.
I think we tried a newer driver but I could be mistaken.
I will try this and let you know how it goes in any case.
Thank you for your fast responses, it's appreciated.

"°°MS-Publisher°°" wrote:

That printer driver Mary has pointed you to for the Samsung works perfectly
with Publisher.

--

"If you don't know where you are going,
any road will take you there!"

I have tried the driver and it has made no difference.

If we DON'T use the printer drivers and DON'T use SP3, if we go into Publisher, then Print then Print Properties and click 'default' - then we can print fine for that session. As soon as we logout and login, we get the same problem again.

If we apply SP3 and the new drivers, even clicking 'default' does not work, I am totally at a loss as to why this should happen at all.

It's Win2K SP4, Office XP (Admin Install Point) SP2 and Publisher XP (Admin Install Point).

The only thing I can think of now is removing the print server and trying straight from LPT1 but I have a feeling that won't do anything.

Any other thoughts or suggestions?

"Arkane" wrote:

Okay, I'll try this when I get to work.
I think we tried a newer driver but I could be mistaken.
I will try this and let you know how it goes in any case.
Thank you for your fast responses, it's appreciated.

"°°MS-Publisher°°" wrote:

That printer driver Mary has pointed you to for the Samsung works perfectly
with Publisher.

--

"If you don't know where you are going,
any road will take you there!"

Possibly a network setup problem.
We have a Samsung colour laser printer on the network and no issues
whatsoever.

--

"If you don't know where you are going,
any road will take you there!"

Possibly, we tested again today w/o the print servers and it seems that the problem is still there, so we can rule out the print servers being the problem.

I will install Publisher XP 'fresh' tomorrow w/o using an AIP (Admin Install Point) and will keep at it, I'll continue to let you all know how I get on, so that other members (in the rare event any have this problem) can benefit from what I've learned.

"°°MS-Publisher°°" wrote:

Possibly a network setup problem.
We have a Samsung colour laser printer on the network and no issues
whatsoever.

--

"If you don't know where you are going,
any road will take you there!"

Lots of testing today :

If they are FRESH installs from CD, Publisher prints as it should.
If they are installed from server (Admin Install Points), Publisher does not print.

The installs have no service packs, no updates, no tweaks or fixes of any kind, just the drivers, Win2K SP1, Office XP and Publisher XP.

We are now stuck, I can't understand how installing from CD is okay yet the Admin install points are not - they were created according to MS's own info on them. We need the Admin Install Points because we have had complaints from users (as we wipe student profiles almost daily) that the 'configuring office xp' startup keeps coming up unless you sit on the same PC all the time - so we used Admin Install Points to get around it.

Any thoughts or ideas?

"Arkane" wrote:

Possibly, we tested again today w/o the print servers and it seems that the problem is still there, so we can rule out the print servers being the problem.

I will install Publisher XP 'fresh' tomorrow w/o using an AIP (Admin Install Point) and will keep at it, I'll continue to let you all know how I get on, so that other members (in the rare event any have this problem) can benefit from what I've learned.

"°°MS-Publisher°°" wrote:

Possibly a network setup problem.
We have a Samsung colour laser printer on the network and no issues
whatsoever.

--

"If you don't know where you are going,
any road will take you there!"