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Visio 2003 SP2 Printing Bug
I want to report a bug in Visio 2003 SP2.
When I print 2 or 3, collated copies of a 3 page document from Visio 2003 SP2 to a Xerox Phaser 7300DN, I only get the first copy. If I print the same document with collation off, I get the correct number of copies. I do not have the same problem when I print from a fresh install of Visio 2003. Here are some of the things I tried to fix the problem. I tried reinstalling the print drivers. I tried switching between PCL and PS drivers. I tried different revisions of the document. And I tried printing from a different computer. The only thing that works is re-installing Visio 2003 and leaving it unpatched. I'm willing to try other scenarios. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/office/comm....visio.general |
#2
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Visio 2003 SP2 Printing Bug
Why hasn't anyone responded to my thread?
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#3
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Visio 2003 SP2 Printing Bug
Thank you for taking the time to report this. We are aware of this issue and
unfortunately there is not a fix for this in Visio at this time. This is definately important as we have had others report this and hope to have fixed in the future. I take it by unpatched you're using the Visio 2003 release to manufacturing (RTM) build 3216. I know there were fixes to printing issue since that build and it appears there were some fixes to other printing issues in Visio 2003 that caused this. I'm not sure where you're turning collate off (Print dialog box or Printer Properties), but with some printers, I've seen that turning off collate in the printer properties dialog box on some printers does workaround this. That is, in the Visio File/Print dialog, selecting the printer, clicking Properties and setting collate to No; then making sure the Collate check box in the Print dialog box is checked and printing. Using one Xerox Phaser printer in a test as the default I saw that just clicking File/Print/Properties/OK/set copies/OK did the trick but on another Phaser it didn't. It is not specific to Xerox though as I've seen this on HP duplex printers as well. If I have any more on the status of this I'll try to get a separate post out on this newsgroup. Aaron Rykhus, MCP, MCDST Online Support Engineer Microsoft Corporation -------------------------- This posting is provided "AS IS" with no warranties, and confers no rights Aaron Rykhus, MCP, MCDST Online Support Engineer Microsoft Corporation ---------------------------------------------- This posting is provided "AS IS" with no warranties, and confers no rights "miketones" wrote: I want to report a bug in Visio 2003 SP2. When I print 2 or 3, collated copies of a 3 page document from Visio 2003 SP2 to a Xerox Phaser 7300DN, I only get the first copy. If I print the same document with collation off, I get the correct number of copies. I do not have the same problem when I print from a fresh install of Visio 2003. Here are some of the things I tried to fix the problem. I tried reinstalling the print drivers. I tried switching between PCL and PS drivers. I tried different revisions of the document. And I tried printing from a different computer. The only thing that works is re-installing Visio 2003 and leaving it unpatched. I'm willing to try other scenarios. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/office/comm....visio.general |
#4
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Visio 2003 SP2 Printing Bug
Thanks. Those workarounds are interesting, but it is much easier to simply
use the earlier version of Visio. |
#5
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Visio 2003 SP2 Printing Bug
As a side note, you have to disable Microsoft Updates otherwise the service
will keep re-installing the service pack in the background. |
#6
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Visio 2003 SP2 Printing Bug
I have also seen this in Visio 2007 with SP1.
"Aaron Rykhus [MSFT]" wrote: Thank you for taking the time to report this. We are aware of this issue and unfortunately there is not a fix for this in Visio at this time. This is definately important as we have had others report this and hope to have fixed in the future. I take it by unpatched you're using the Visio 2003 release to manufacturing (RTM) build 3216. I know there were fixes to printing issue since that build and it appears there were some fixes to other printing issues in Visio 2003 that caused this. I'm not sure where you're turning collate off (Print dialog box or Printer Properties), but with some printers, I've seen that turning off collate in the printer properties dialog box on some printers does workaround this. That is, in the Visio File/Print dialog, selecting the printer, clicking Properties and setting collate to No; then making sure the Collate check box in the Print dialog box is checked and printing. Using one Xerox Phaser printer in a test as the default I saw that just clicking File/Print/Properties/OK/set copies/OK did the trick but on another Phaser it didn't. It is not specific to Xerox though as I've seen this on HP duplex printers as well. If I have any more on the status of this I'll try to get a separate post out on this newsgroup. Aaron Rykhus, MCP, MCDST Online Support Engineer Microsoft Corporation -------------------------- This posting is provided "AS IS" with no warranties, and confers no rights Aaron Rykhus, MCP, MCDST Online Support Engineer Microsoft Corporation ---------------------------------------------- This posting is provided "AS IS" with no warranties, and confers no rights "miketones" wrote: I want to report a bug in Visio 2003 SP2. When I print 2 or 3, collated copies of a 3 page document from Visio 2003 SP2 to a Xerox Phaser 7300DN, I only get the first copy. If I print the same document with collation off, I get the correct number of copies. I do not have the same problem when I print from a fresh install of Visio 2003. Here are some of the things I tried to fix the problem. I tried reinstalling the print drivers. I tried switching between PCL and PS drivers. I tried different revisions of the document. And I tried printing from a different computer. The only thing that works is re-installing Visio 2003 and leaving it unpatched. I'm willing to try other scenarios. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/office/comm....visio.general |
#7
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Visio 2003 SP2 Printing Bug
I am experiencing this same problem in Visio Standard 2003 with SP3. It looks
like a year later they still haven't resolved this. "estephen" wrote: I have also seen this in Visio 2007 with SP1. "Aaron Rykhus [MSFT]" wrote: Thank you for taking the time to report this. We are aware of this issue and unfortunately there is not a fix for this in Visio at this time. This is definately important as we have had others report this and hope to have fixed in the future. I take it by unpatched you're using the Visio 2003 release to manufacturing (RTM) build 3216. I know there were fixes to printing issue since that build and it appears there were some fixes to other printing issues in Visio 2003 that caused this. I'm not sure where you're turning collate off (Print dialog box or Printer Properties), but with some printers, I've seen that turning off collate in the printer properties dialog box on some printers does workaround this. That is, in the Visio File/Print dialog, selecting the printer, clicking Properties and setting collate to No; then making sure the Collate check box in the Print dialog box is checked and printing. Using one Xerox Phaser printer in a test as the default I saw that just clicking File/Print/Properties/OK/set copies/OK did the trick but on another Phaser it didn't. It is not specific to Xerox though as I've seen this on HP duplex printers as well. If I have any more on the status of this I'll try to get a separate post out on this newsgroup. Aaron Rykhus, MCP, MCDST Online Support Engineer Microsoft Corporation -------------------------- This posting is provided "AS IS" with no warranties, and confers no rights Aaron Rykhus, MCP, MCDST Online Support Engineer Microsoft Corporation ---------------------------------------------- This posting is provided "AS IS" with no warranties, and confers no rights "miketones" wrote: I want to report a bug in Visio 2003 SP2. When I print 2 or 3, collated copies of a 3 page document from Visio 2003 SP2 to a Xerox Phaser 7300DN, I only get the first copy. If I print the same document with collation off, I get the correct number of copies. I do not have the same problem when I print from a fresh install of Visio 2003. Here are some of the things I tried to fix the problem. I tried reinstalling the print drivers. I tried switching between PCL and PS drivers. I tried different revisions of the document. And I tried printing from a different computer. The only thing that works is re-installing Visio 2003 and leaving it unpatched. I'm willing to try other scenarios. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/office/comm....visio.general |
#8
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Visio 2003 SP2 Printing Bug
I too am having the same problem with Visio Standard/SP3 and an HP Laserjet
4Plus and a DeskJet 5800. Jim "Vaughn" wrote: I am experiencing this same problem in Visio Standard 2003 with SP3. It looks like a year later they still haven't resolved this. "estephen" wrote: I have also seen this in Visio 2007 with SP1. "Aaron Rykhus [MSFT]" wrote: Thank you for taking the time to report this. We are aware of this issue and unfortunately there is not a fix for this in Visio at this time. This is definately important as we have had others report this and hope to have fixed in the future. I take it by unpatched you're using the Visio 2003 release to manufacturing (RTM) build 3216. I know there were fixes to printing issue since that build and it appears there were some fixes to other printing issues in Visio 2003 that caused this. I'm not sure where you're turning collate off (Print dialog box or Printer Properties), but with some printers, I've seen that turning off collate in the printer properties dialog box on some printers does workaround this. That is, in the Visio File/Print dialog, selecting the printer, clicking Properties and setting collate to No; then making sure the Collate check box in the Print dialog box is checked and printing. Using one Xerox Phaser printer in a test as the default I saw that just clicking File/Print/Properties/OK/set copies/OK did the trick but on another Phaser it didn't. It is not specific to Xerox though as I've seen this on HP duplex printers as well. If I have any more on the status of this I'll try to get a separate post out on this newsgroup. Aaron Rykhus, MCP, MCDST Online Support Engineer Microsoft Corporation -------------------------- This posting is provided "AS IS" with no warranties, and confers no rights Aaron Rykhus, MCP, MCDST Online Support Engineer Microsoft Corporation ---------------------------------------------- This posting is provided "AS IS" with no warranties, and confers no rights "miketones" wrote: I want to report a bug in Visio 2003 SP2. When I print 2 or 3, collated copies of a 3 page document from Visio 2003 SP2 to a Xerox Phaser 7300DN, I only get the first copy. If I print the same document with collation off, I get the correct number of copies. I do not have the same problem when I print from a fresh install of Visio 2003. Here are some of the things I tried to fix the problem. I tried reinstalling the print drivers. I tried switching between PCL and PS drivers. I tried different revisions of the document. And I tried printing from a different computer. The only thing that works is re-installing Visio 2003 and leaving it unpatched. I'm willing to try other scenarios. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/office/comm....visio.general |
#9
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Visio 2003 SP2 Printing Bug
Still no fix to this issue even with sp3! Come on MS We need to print
multiple copies of files without having to turn off collate. Same thing happeing using Lexmark printers. "Jim" wrote: I too am having the same problem with Visio Standard/SP3 and an HP Laserjet 4Plus and a DeskJet 5800. Jim "Vaughn" wrote: I am experiencing this same problem in Visio Standard 2003 with SP3. It looks like a year later they still haven't resolved this. "estephen" wrote: I have also seen this in Visio 2007 with SP1. "Aaron Rykhus [MSFT]" wrote: Thank you for taking the time to report this. We are aware of this issue and unfortunately there is not a fix for this in Visio at this time. This is definately important as we have had others report this and hope to have fixed in the future. I take it by unpatched you're using the Visio 2003 release to manufacturing (RTM) build 3216. I know there were fixes to printing issue since that build and it appears there were some fixes to other printing issues in Visio 2003 that caused this. I'm not sure where you're turning collate off (Print dialog box or Printer Properties), but with some printers, I've seen that turning off collate in the printer properties dialog box on some printers does workaround this. That is, in the Visio File/Print dialog, selecting the printer, clicking Properties and setting collate to No; then making sure the Collate check box in the Print dialog box is checked and printing. Using one Xerox Phaser printer in a test as the default I saw that just clicking File/Print/Properties/OK/set copies/OK did the trick but on another Phaser it didn't. It is not specific to Xerox though as I've seen this on HP duplex printers as well. If I have any more on the status of this I'll try to get a separate post out on this newsgroup. Aaron Rykhus, MCP, MCDST Online Support Engineer Microsoft Corporation -------------------------- This posting is provided "AS IS" with no warranties, and confers no rights Aaron Rykhus, MCP, MCDST Online Support Engineer Microsoft Corporation ---------------------------------------------- This posting is provided "AS IS" with no warranties, and confers no rights "miketones" wrote: I want to report a bug in Visio 2003 SP2. When I print 2 or 3, collated copies of a 3 page document from Visio 2003 SP2 to a Xerox Phaser 7300DN, I only get the first copy. If I print the same document with collation off, I get the correct number of copies. I do not have the same problem when I print from a fresh install of Visio 2003. Here are some of the things I tried to fix the problem. I tried reinstalling the print drivers. I tried switching between PCL and PS drivers. I tried different revisions of the document. And I tried printing from a different computer. The only thing that works is re-installing Visio 2003 and leaving it unpatched. I'm willing to try other scenarios. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/office/comm....visio.general |
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