I can't access office online from any office program. I need help

I can no longer access the Online portion of Help from any program in Office.
I can access the internet and I can use the offline Help that comes with each
program, but I don't have access to the Online Help. It stopped functioning
about a year ago and I can't seem to get it to work.

Detect/Repair ?

"Eric" wrote in message
...
I can no longer access the Online portion of Help from any program in
Office.
I can access the internet and I can use the offline Help that comes with
each
program, but I don't have access to the Online Help. It stopped
functioning
about a year ago and I can't seem to get it to work.

DL: Thanks, but I've tried Detect/Repair several times to no avail. I've even
turned off the firewall, and that's not helped. I've even uninstlled and
re-installed MS Office, and that didn't work.

Thanks for trying.

"DL" wrote:

Detect/Repair ?

"Eric" wrote in message
...
I can no longer access the Online portion of Help from any program in
Office.
I can access the internet and I can use the offline Help that comes with
each
program, but I don't have access to the Online Help. It stopped
functioning
about a year ago and I can't seem to get it to work.

Do you have a third party fireware software running perhaps?

Eric wrote:

DL: Thanks, but I've tried Detect/Repair several times to no avail. I've even
turned off the firewall, and that's not helped. I've even uninstlled and
re-installed MS Office, and that didn't work.

Thanks for trying.

"DL" wrote:


Detect/Repair ?

"Eric" wrote in message
...

I can no longer access the Online portion of Help from any program in

Office.

I can access the internet and I can use the offline Help that comes with

each

program, but I don't have access to the Online Help. It stopped

functioning

about a year ago and I can't seem to get it to work.

Bob:

I do. It's McAfee. However, I've turned it off and that did not solve the
problem.

Thanks

"Bob I" wrote:

Do you have a third party fireware software running perhaps?

Eric wrote:

DL: Thanks, but I've tried Detect/Repair several times to no avail. I've even
turned off the firewall, and that's not helped. I've even uninstlled and
re-installed MS Office, and that didn't work.

Thanks for trying.

"DL" wrote:


Detect/Repair ?

"Eric" wrote in message
...

I can no longer access the Online portion of Help from any program in

Office.

I can access the internet and I can use the offline Help that comes with

each

program, but I don't have access to the Online Help. It stopped

functioning

about a year ago and I can't seem to get it to work.

Can you open this link?

http://office.microsoft.com/en-us/default.aspx

What errors are coming up?

Also open Word, and then, Tools, Options, General, Service Options,
Online content

Eric wrote:
Bob:

I do. It's McAfee. However, I've turned it off and that did not solve the
problem.

Thanks

"Bob I" wrote:


Do you have a third party fireware software running perhaps?

Eric wrote:


DL: Thanks, but I've tried Detect/Repair several times to no avail. I've even
turned off the firewall, and that's not helped. I've even uninstlled and
re-installed MS Office, and that didn't work.

Thanks for trying.

"DL" wrote:



Detect/Repair ?

"Eric" wrote in message
...


I can no longer access the Online portion of Help from any program in

Office.


I can access the internet and I can use the offline Help that comes with

each


program, but I don't have access to the Online Help. It stopped

functioning


about a year ago and I can't seem to get it to work.

Bob:

I was, and have always been, able to open that link. I just can’t access on
line content help directly through any of the programs in MS Office. I don’t
get error messages when I select the link provided for on-line content help,
the program simply doesn’t respond and I have to use IE directly to access
that on-line content help page.

Thanks for trying to help.

Sincerely,
Eric

"Bob I" wrote:

Can you open this link?

http://office.microsoft.com/en-us/default.aspx

What errors are coming up?

Also open Word, and then, Tools, Options, General, Service Options,
Online content

Eric wrote:
Bob:

I do. It's McAfee. However, I've turned it off and that did not solve the
problem.

Thanks

"Bob I" wrote:


Do you have a third party fireware software running perhaps?

Eric wrote:


DL: Thanks, but I've tried Detect/Repair several times to no avail. I've even
turned off the firewall, and that's not helped. I've even uninstlled and
re-installed MS Office, and that didn't work.

Thanks for trying.

"DL" wrote:



Detect/Repair ?

"Eric" wrote in message
...


I can no longer access the Online portion of Help from any program in

Office.


I can access the internet and I can use the offline Help that comes with

each


program, but I don't have access to the Online Help. It stopped

functioning


about a year ago and I can't seem to get it to work.

Please see the second part,

Also open Word, and then, Tools, Options, General, Service Options,
Online content


Eric wrote:

Bob:

I was, and have always been, able to open that link. I just can’t access on
line content help directly through any of the programs in MS Office. I don’t
get error messages when I select the link provided for on-line content help,
the program simply doesn’t respond and I have to use IE directly to access
that on-line content help page.

Thanks for trying to help.

Sincerely,
Eric

"Bob I" wrote:


Can you open this link?

http://office.microsoft.com/en-us/default.aspx

What errors are coming up?

Also open Word, and then, Tools, Options, General, Service Options,
Online content

Eric wrote:

Bob:

I do. It's McAfee. However, I've turned it off and that did not solve the
problem.

Thanks

"Bob I" wrote:



Do you have a third party fireware software running perhaps?

Eric wrote:



DL: Thanks, but I've tried Detect/Repair several times to no avail. I've even
turned off the firewall, and that's not helped. I've even uninstlled and
re-installed MS Office, and that didn't work.

Thanks for trying.

"DL" wrote:




Detect/Repair ?

"Eric" wrote in message
...



I can no longer access the Online portion of Help from any program in

Office.



I can access the internet and I can use the offline Help that comes with

each



program, but I don't have access to the Online Help. It stopped

functioning



about a year ago and I can't seem to get it to work.

I came up with this thread when searching for the same problem. I, too, ran
detect and repair several times, but i haven't gone so far as to uninstall &
reinstall office. I followed Bob's instructions to go to
Tools/Option/General/Service Option/Online Content. Everything was already
checked. However, I cleared the check boxes, then closed and reopened Word.
Then, i went back and checked all of the boxes. I closed and reopened Word
and the problem was fixed.

Just wanted anyone else who looks for a thread like this to see that this
resolved the issue, at least for me. Thanks, Bob!

jeffc4442

"Bob I" wrote:

Please see the second part,

Also open Word, and then, Tools, Options, General, Service Options,
Online content


Eric wrote:

Bob:

I was, and have always been, able to open that link. I just can’t access on
line content help directly through any of the programs in MS Office. I don’t
get error messages when I select the link provided for on-line content help,
the program simply doesn’t respond and I have to use IE directly to access
that on-line content help page.

Thanks for trying to help.

Sincerely,
Eric

"Bob I" wrote:


Can you open this link?

http://office.microsoft.com/en-us/default.aspx

What errors are coming up?

Also open Word, and then, Tools, Options, General, Service Options,
Online content

Eric wrote:

Bob:

I do. It's McAfee. However, I've turned it off and that did not solve the
problem.

Thanks

"Bob I" wrote:



Do you have a third party fireware software running perhaps?

Eric wrote:



DL: Thanks, but I've tried Detect/Repair several times to no avail. I've even
turned off the firewall, and that's not helped. I've even uninstlled and
re-installed MS Office, and that didn't work.

Thanks for trying.

"DL" wrote:




Detect/Repair ?

"Eric" wrote in message
...



I can no longer access the Online portion of Help from any program in

Office.



I can access the internet and I can use the offline Help that comes with

each



program, but I don't have access to the Online Help. It stopped

functioning



about a year ago and I can't seem to get it to work.

Thanks for posting back, and you're welcome!

jeffc4442 wrote:

I came up with this thread when searching for the same problem. I, too, ran
detect and repair several times, but i haven't gone so far as to uninstall &
reinstall office. I followed Bob's instructions to go to
Tools/Option/General/Service Option/Online Content. Everything was already
checked. However, I cleared the check boxes, then closed and reopened Word.
Then, i went back and checked all of the boxes. I closed and reopened Word
and the problem was fixed.

Just wanted anyone else who looks for a thread like this to see that this
resolved the issue, at least for me. Thanks, Bob!

jeffc4442

"Bob I" wrote:


Please see the second part,

Also open Word, and then, Tools, Options, General, Service Options,
Online content


Eric wrote:


Bob:

I was, and have always been, able to open that link. I just can’t access on
line content help directly through any of the programs in MS Office. I don’t
get error messages when I select the link provided for on-line content help,
the program simply doesn’t respond and I have to use IE directly to access
that on-line content help page.

Thanks for trying to help.

Sincerely,
Eric

"Bob I" wrote:



Can you open this link?

http://office.microsoft.com/en-us/default.aspx

What errors are coming up?

Also open Word, and then, Tools, Options, General, Service Options,
Online content

Eric wrote:


Bob:

I do. It's McAfee. However, I've turned it off and that did not solve the
problem.

Thanks

"Bob I" wrote:




Do you have a third party fireware software running perhaps?

Eric wrote:




DL: Thanks, but I've tried Detect/Repair several times to no avail. I've even
turned off the firewall, and that's not helped. I've even uninstlled and
re-installed MS Office, and that didn't work.

Thanks for trying.

"DL" wrote:





Detect/Repair ?

"Eric" wrote in message
...




I can no longer access the Online portion of Help from any program in

Office.




I can access the internet and I can use the offline Help that comes with

each




program, but I don't have access to the Online Help. It stopped

functioning




about a year ago and I can't seem to get it to work.