Cannot open email links

I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or a web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

This is what I have done so far:

I ran the re-register command
"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /reg
I checked the file types
URL Hyper Text Transfer File Protocol
URL Hyper Text Transfer File Protocol with Privacy
and found
"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome
I checked the path to iexplore.exe to make sure that is correct and uses the
double quotes.
DDE was checked and in the boxes below it read:
#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)
#4
WWW_OpenURL

I also checked the URL mail to Protocol
and found
C:\Program Files\Outlook Express\msimn.exe as the program
DDE was checked
application was "msimn"
type was "system"

I went to the registry
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Outlook Express
and found
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSOE.DLL for the dll path (and msoe.dll is there)
just as suggested in MS KB Q306098

Anyone have any more suggestions or ideas?

"Richard in AZ" wrote in message ...
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or a web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

This is what I have done so far:

I ran the re-register command
"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /reg
I checked the file types
URL Hyper Text Transfer File Protocol
URL Hyper Text Transfer File Protocol with Privacy
and found
"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome
I checked the path to iexplore.exe to make sure that is correct and uses the
double quotes.
DDE was checked and in the boxes below it read:
#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)
#4
WWW_OpenURL

I also checked the URL mail to Protocol
and found
C:\Program Files\Outlook Express\msimn.exe as the program
DDE was checked
application was "msimn"
type was "system"

I went to the registry
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Outlook Express
and found
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSOE.DLL for the dll path (and msoe.dll is there)
just as suggested in MS KB Q306098

Anyone have any more suggestions or ideas?

Add that her email program seems to be working just fine.
Only that when she attempts to use a email address link, she get the message.
Your default email client is not properly installed (or something like that).

If you did this with no good results:

From:
http://www.fjsmjs.com/OE/nolinks.htm

If nothing happens when you click a link:
Open Windows Explorer.
Go to Tools | Folder Options | File Types.
Scroll down to [NONE] URL:HyperText Transfer Protocol (NOT URL:Internet
Shortcut) and select it.
Click Edit or Advanced, depending on your Windows version.
Select 'open'.
Click Edit.

"Application used to perform this action" should read:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome (Check the path to
iexplore.exe to make sure that is correct and use the double quotes.)

DDE should be checked and in the boxes below it you should have:

#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)

#4
WWW_OpenURL

URL:HyperText Transfer Protocol with Privacy should be the same.

Sometimes it is necessary to uncheck Use DDE.

*****************************************

Do this next:

Try re-registering these dlls:

Start | Run | type, or Copy/Paste, these in one at a time and try again.
(Note the space in each command).

regsvr32 Mshtml.dll
regsvr32 Oleaut32.dll
regsvr32 Shell32.dll
regsvr32 actxprxy.dll
regsvr32 shdocvw.dll
regsvr32 urlmon.dll

In IE, go to: ToolsInternet OptionsPrograms. Click: Reset Web Settings -
(uncheck box for homepage) - Click Yes.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Richard in AZ" wrote in message
...
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or a
web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

This is what I have done so far:

I ran the re-register command
"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /reg
I checked the file types
URL Hyper Text Transfer File Protocol
URL Hyper Text Transfer File Protocol with Privacy
and found
"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome
I checked the path to iexplore.exe to make sure that is correct and uses
the
double quotes.
DDE was checked and in the boxes below it read:
#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)
#4
WWW_OpenURL

I also checked the URL mail to Protocol
and found
C:\Program Files\Outlook Express\msimn.exe as the program
DDE was checked
application was "msimn"
type was "system"

I went to the registry
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Outlook Express
and found
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSOE.DLL for the dll path (and msoe.dll
is there)
just as suggested in MS KB Q306098

Anyone have any more suggestions or ideas?

The links to web sites work just fine.
Only links to email addresses fail with an error message.
"The default mail not properly setup" But we have no problems receiving and sending mail through
outlook express.

"Bruce Hagen" wrote in message ...
If you did this with no good results:

From:
http://www.fjsmjs.com/OE/nolinks.htm

If nothing happens when you click a link:
Open Windows Explorer.
Go to Tools | Folder Options | File Types.
Scroll down to [NONE] URL:HyperText Transfer Protocol (NOT URL:Internet Shortcut) and select it.
Click Edit or Advanced, depending on your Windows version.
Select 'open'.
Click Edit.

"Application used to perform this action" should read:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome (Check the path to iexplore.exe to make
sure that is correct and use the double quotes.)

DDE should be checked and in the boxes below it you should have:

#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)

#4
WWW_OpenURL

URL:HyperText Transfer Protocol with Privacy should be the same.

Sometimes it is necessary to uncheck Use DDE.

*****************************************

Do this next:

Try re-registering these dlls:

Start | Run | type, or Copy/Paste, these in one at a time and try again. (Note the space in each
command).

regsvr32 Mshtml.dll
regsvr32 Oleaut32.dll
regsvr32 Shell32.dll
regsvr32 actxprxy.dll
regsvr32 shdocvw.dll
regsvr32 urlmon.dll

In IE, go to: ToolsInternet OptionsPrograms. Click: Reset Web Settings - (uncheck box for
homepage) - Click Yes.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Richard in AZ" wrote in message ...
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or a web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

This is what I have done so far:

I ran the re-register command
"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /reg
I checked the file types
URL Hyper Text Transfer File Protocol
URL Hyper Text Transfer File Protocol with Privacy
and found
"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome
I checked the path to iexplore.exe to make sure that is correct and uses the
double quotes.
DDE was checked and in the boxes below it read:
#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)
#4
WWW_OpenURL

I also checked the URL mail to Protocol
and found
C:\Program Files\Outlook Express\msimn.exe as the program
DDE was checked
application was "msimn"
type was "system"

I went to the registry
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Outlook Express
and found
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSOE.DLL for the dll path (and msoe.dll is there)
just as suggested in MS KB Q306098

Anyone have any more suggestions or ideas?

"Richard in AZ" wrote in message
...
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or a
web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

SNIP

Control Panel | Add or Remove Programs | Set Program Access and Defaults

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Richard in AZ" wrote in message ...
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or a web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

SNIP

Control Panel | Add or Remove Programs | Set Program Access and Defaults

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.


I am sorry I forgot to mention that I already did that step.

"Richard in AZ" wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Richard in AZ" wrote in message
...
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or
a web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

SNIP

Control Panel | Add or Remove Programs | Set Program Access and Defaults

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.


I am sorry I forgot to mention that I already did that step.



see this article:
"Send To" and E-mail Links Do Not Work Using Outlook Express as Default:
http://support.microsoft.com/?kbid=306098

You might also want to try this:

Restores OE to the E-mail clients list in Internet Options
http://www.dougknox.com/xp/scripts_desc/oe_client.htm

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Richard in AZ" wrote in message ...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Richard in AZ" wrote in message
...
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or a web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

SNIP

Control Panel | Add or Remove Programs | Set Program Access and Defaults

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.


I am sorry I forgot to mention that I already did that step.



see this article:
"Send To" and E-mail Links Do Not Work Using Outlook Express as Default:
http://support.microsoft.com/?kbid=306098

You might also want to try this:

Restores OE to the E-mail clients list in Internet Options
http://www.dougknox.com/xp/scripts_desc/oe_client.htm

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.


Thanks for the links again, the dougknox script did not fix the problem.
The MS article is the same one I found earlier and it does not fix the problem.

Try going to Start | Run and type

shmgrate OCInstallUserConfigOE

steve

"Richard in AZ" wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Richard in AZ" wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Richard in AZ" wrote in message
...
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email
or a web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

SNIP

Control Panel | Add or Remove Programs | Set Program Access and
Defaults

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.


I am sorry I forgot to mention that I already did that step.



see this article:
"Send To" and E-mail Links Do Not Work Using Outlook Express as Default:
http://support.microsoft.com/?kbid=306098

You might also want to try this:

Restores OE to the E-mail clients list in Internet Options
http://www.dougknox.com/xp/scripts_desc/oe_client.htm

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.


Thanks for the links again, the dougknox script did not fix the problem.
The MS article is the same one I found earlier and it does not fix the
problem.

"Richard in AZ" wrote in message

....
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or a web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

Anyone have any more suggestions or ideas?



Try some diagnosis?

E.g. in a cmd window enter:

ftype | find /i "mail"

FWIW here is what I get when I do that:

example
F:\ftype | find /i "mail"
mailto="%ProgramFiles%\Outlook Express\msimn.exe" /mailurl:%1
Microsoft Internet Mail Message="%ProgramFiles%\Outlook Express\msimn.exe" /eml:%1
/example


Note that from there you could simulate what a mailto: URL causes,
e.g., in your Run... dialog and thus possibly get more clues about what
is wrong with yours. Hint: the %1 parameter includes the mailto: prefix.


If that's not relevant for your symptom it may if you were more explicit
about what you mean by "email links".


HTH

Robert Aldwinckle
---