Internal Error 2349: Please contact product support for assistance

I recently upgraded to XP and now when I try to install Office 2000 I
continually receive this error. I have tried to install from both the CD-RW
drive, and then after reading the MS KB article I tried it in the CD-Rom and
still received the error. I have also cleaned the CD but continue to receive
the error. This occurs on Disk 1.

Try copying the contents of the Office 2000 CD to a folder on
your hard drive, and then installing from the hard drive.

Tony M wrote:

I recently upgraded to XP and now when I try to install Office 2000 I
continually receive this error. I have tried to install from both the CD-RW
drive, and then after reading the MS KB article I tried it in the CD-Rom and
still received the error. I have also cleaned the CD but continue to receive
the error. This occurs on Disk 1.

Thanks for the response. I actually attempted to do this, and for the most
part it worked. I did receive quite a few error messages that specific files
could not be read from the source, so I imagine that my disk must be damaged.
To work around this I searched my computer's old hard drive, my laptop (each
which had installs of Office on them), and the internet for each of the
missing files and copied them into the folder I had copied the disks into.
In the end Office was installed, and never even asked for Disk 2. I was able
to use the MS Office update tools and received all necessary updates online
as well. I guess I'll copy the contents of this folder onto another CD just
in case I ever have to install again. What a headache!

"garfield-n-odie" wrote:

Try copying the contents of the Office 2000 CD to a folder on
your hard drive, and then installing from the hard drive.

Tony M wrote:

I recently upgraded to XP and now when I try to install Office 2000 I
continually receive this error. I have tried to install from both the CD-RW
drive, and then after reading the MS KB article I tried it in the CD-Rom and
still received the error. I have also cleaned the CD but continue to receive
the error. This occurs on Disk 1.

Tony that is shear determination
Yes chances are your disk is bad.


--
"Bother," said Pooh as he struggled with the computer.

"It never does quite what I want."

"I wish Christopher Robin were here."

"Tony M" wrote in message
...
Thanks for the response. I actually attempted to do this, and for the
most
part it worked. I did receive quite a few error messages that specific
files
could not be read from the source, so I imagine that my disk must be
damaged.
To work around this I searched my computer's old hard drive, my laptop
(each
which had installs of Office on them), and the internet for each of the
missing files and copied them into the folder I had copied the disks into.
In the end Office was installed, and never even asked for Disk 2. I was
able
to use the MS Office update tools and received all necessary updates
online
as well. I guess I'll copy the contents of this folder onto another CD
just
in case I ever have to install again. What a headache!

"garfield-n-odie" wrote:

Try copying the contents of the Office 2000 CD to a folder on
your hard drive, and then installing from the hard drive.

Tony M wrote:

I recently upgraded to XP and now when I try to install Office 2000 I
continually receive this error. I have tried to install from both the
CD-RW
drive, and then after reading the MS KB article I tried it in the
CD-Rom and
still received the error. I have also cleaned the CD but continue to
receive
the error. This occurs on Disk 1.