Outlook 2000 -- Unable to configure Internet E-mail

Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under
Windows 98 SE with a POP3 account under either IMO or C/W mode.

Under IMO (Internet Mail Only) mode:
"Tools - Accounts..." doesn't respond.
"Tools - Options - Mail Delivery - Accounts..." doesn't respond.
"Tools - Send/Receive" menu missing. Corresponding button also missing.

Under C/W mode:
"Tools - Services - Internet E-mail - Properties" doesn't respond.
"Tools - Options - Mail Services - Check for new mail on:" is empty.

Updating Outlook 2000 to a later SR hasn't helped.
Still receiving email at my ISP.
Unable to find existing solution on newsgroup.

How can I fix this? Your help appreciated.

Hi,

Can you checkif Outlook freezes when you open Outlook through
Start-Run-outlook /safe

Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat',
'outcmd.dat' files to 'file name.old'.

Also, if Windows generates an error report, provide the 'Mod Name' in Error
report.

Thanks,

Mittu



"QuasiChameleon" wrote:

Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under
Windows 98 SE with a POP3 account under either IMO or C/W mode.

Under IMO (Internet Mail Only) mode:
"Tools - Accounts..." doesn't respond.
"Tools - Options - Mail Delivery - Accounts..." doesn't respond.
"Tools - Send/Receive" menu missing. Corresponding button also missing.

Under C/W mode:
"Tools - Services - Internet E-mail - Properties" doesn't respond.
"Tools - Options - Mail Services - Check for new mail on:" is empty.

Updating Outlook 2000 to a later SR hasn't helped.
Still receiving email at my ISP.
Unable to find existing solution on newsgroup.

How can I fix this? Your help appreciated.

Tried "outlook /safe". Doesn't freeze.

Renamed files ... no change.

C/W mode says "There was an error reading your Internet e-mail service.
Click the Tools menu, click Services, delete the service and then create a
new one." This is the only error I get.


"Mittu" wrote:

Hi,

Can you checkif Outlook freezes when you open Outlook through
Start-Run-outlook /safe

Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat',
'outcmd.dat' files to 'file name.old'.

Also, if Windows generates an error report, provide the 'Mod Name' in Error
report.

Thanks,

Mittu



"QuasiChameleon" wrote:

Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under
Windows 98 SE with a POP3 account under either IMO or C/W mode.

Under IMO (Internet Mail Only) mode:
"Tools - Accounts..." doesn't respond.
"Tools - Options - Mail Delivery - Accounts..." doesn't respond.
"Tools - Send/Receive" menu missing. Corresponding button also missing.

Under C/W mode:
"Tools - Services - Internet E-mail - Properties" doesn't respond.
"Tools - Options - Mail Services - Check for new mail on:" is empty.

Updating Outlook 2000 to a later SR hasn't helped.
Still receiving email at my ISP.
Unable to find existing solution on newsgroup.

How can I fix this? Your help appreciated.

QuasiChameleon wrote:

Tried "outlook /safe". Doesn't freeze.

Renamed files ... no change.

C/W mode says "There was an error reading your Internet e-mail
service. Click the Tools menu, click Services, delete the service and
then create a new one." This is the only error I get.

Start with a new mail profile in Control Panel's Mail applet.
--
Brian Tillman

Hi,

Try creating a new profile in Outlook 2000 in CWG Mode and try to open
Outlook in the new profile.

http://support.microsoft.com/default.aspx?kbid=195718

Thanks,

Mittu



"QuasiChameleon" wrote:

Tried "outlook /safe". Doesn't freeze.

Renamed files ... no change.

C/W mode says "There was an error reading your Internet e-mail service.
Click the Tools menu, click Services, delete the service and then create a
new one." This is the only error I get.


"Mittu" wrote:

Hi,

Can you checkif Outlook freezes when you open Outlook through
Start-Run-outlook /safe

Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat',
'outcmd.dat' files to 'file name.old'.

Also, if Windows generates an error report, provide the 'Mod Name' in Error
report.

Thanks,

Mittu



"QuasiChameleon" wrote:

Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under
Windows 98 SE with a POP3 account under either IMO or C/W mode.

Under IMO (Internet Mail Only) mode:
"Tools - Accounts..." doesn't respond.
"Tools - Options - Mail Delivery - Accounts..." doesn't respond.
"Tools - Send/Receive" menu missing. Corresponding button also missing.

Under C/W mode:
"Tools - Services - Internet E-mail - Properties" doesn't respond.
"Tools - Options - Mail Services - Check for new mail on:" is empty.

Updating Outlook 2000 to a later SR hasn't helped.
Still receiving email at my ISP.
Unable to find existing solution on newsgroup.

How can I fix this? Your help appreciated.

I tried that and have the same problem with the new profile:

Under C/W mode:
"Tools - Services - Internet E-mail - Properties" doesn't respond.
"Tools - Options - Mail Services - Check for new mail on:" is empty.


"Brian Tillman" wrote:

QuasiChameleon wrote:

Tried "outlook /safe". Doesn't freeze.

Renamed files ... no change.

C/W mode says "There was an error reading your Internet e-mail
service. Click the Tools menu, click Services, delete the service and
then create a new one." This is the only error I get.

Start with a new mail profile in Control Panel's Mail applet.
--
Brian Tillman

I tried that and have the same problem with the new profile:

Under C/W mode:
"Tools - Services - Internet E-mail - Properties" doesn't respond.
"Tools - Options - Mail Services - Check for new mail on:" is empty.


"Mittu" wrote:

Hi,

Try creating a new profile in Outlook 2000 in CWG Mode and try to open
Outlook in the new profile.

http://support.microsoft.com/default.aspx?kbid=195718

Thanks,

Mittu



"QuasiChameleon" wrote:

Tried "outlook /safe". Doesn't freeze.

Renamed files ... no change.

C/W mode says "There was an error reading your Internet e-mail service.
Click the Tools menu, click Services, delete the service and then create a
new one." This is the only error I get.


"Mittu" wrote:

Hi,

Can you checkif Outlook freezes when you open Outlook through
Start-Run-outlook /safe

Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat',
'outcmd.dat' files to 'file name.old'.

Also, if Windows generates an error report, provide the 'Mod Name' in Error
report.

Thanks,

Mittu



"QuasiChameleon" wrote:

Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under
Windows 98 SE with a POP3 account under either IMO or C/W mode.

Under IMO (Internet Mail Only) mode:
"Tools - Accounts..." doesn't respond.
"Tools - Options - Mail Delivery - Accounts..." doesn't respond.
"Tools - Send/Receive" menu missing. Corresponding button also missing.

Under C/W mode:
"Tools - Services - Internet E-mail - Properties" doesn't respond.
"Tools - Options - Mail Services - Check for new mail on:" is empty.

Updating Outlook 2000 to a later SR hasn't helped.
Still receiving email at my ISP.
Unable to find existing solution on newsgroup.

How can I fix this? Your help appreciated.

BTW -- This seems to be a problem bigger than Outlook 2000, as I tried
to configure Outlook Express and "Tools - Accounts" is missing there
also.

Perhaps this is a Windows problem. I tried uninstalling and
reinstalling Dial-Up Networking 1.6 for Windows 98 SE, and this didn't
fix the problem.

Kevin


QuasiChameleon wrote:
Tried "outlook /safe". Doesn't freeze.

Renamed files ... no change.

C/W mode says "There was an error reading your Internet e-mail service.
Click the Tools menu, click Services, delete the service and then create a
new one." This is the only error I get.


"Mittu" wrote:

Hi,

Can you checkif Outlook freezes when you open Outlook through
Start-Run-outlook /safe

Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat',
'outcmd.dat' files to 'file name.old'.

Also, if Windows generates an error report, provide the 'Mod Name' in Error
report.

Thanks,

Mittu



"QuasiChameleon" wrote:

Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under
Windows 98 SE with a POP3 account under either IMO or C/W mode.

Under IMO (Internet Mail Only) mode:
"Tools - Accounts..." doesn't respond.
"Tools - Options - Mail Delivery - Accounts..." doesn't respond.
"Tools - Send/Receive" menu missing. Corresponding button also missing.

Under C/W mode:
"Tools - Services - Internet E-mail - Properties" doesn't respond.
"Tools - Options - Mail Services - Check for new mail on:" is empty.

Updating Outlook 2000 to a later SR hasn't helped.
Still receiving email at my ISP.
Unable to find existing solution on newsgroup.

How can I fix this? Your help appreciated.

Unless I get a solution to this problem by the weekend, I'm seriously
thinking of reinstalling my operating system and starting from scratch!

Kevin