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"File not available" Error in Microsoft Office 2007 Enterprise Edi
Okay, I'm experiencing a serious error in Microsoft Office 2007 Enterprise
Edition. Whenever I try to open a file in the program, it gives me a "File not available" error, and I don't have Symantech or Norton installed on my laptop. The operating system I'm currently using is Microsoft Windows Vista Service Pack 1. Also, whenever I try to reinstall the software from the disc, it starts normally, but then I get a 'Setup.EXE has stopped responding' error, and the program closes. I don't know if I need to uninstall Office 2007 Enterprise Edition first, or what. Please help me. |
#3
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"File not available" Error in Microsoft Office 2007 Enterprise
Well, I tried both.
And I figured it out. Apparently AVG 8.0 can cause a similar problem as Norton or Symantech. Uninstalling the software fixed the problem. "Beth Melton" wrote: "Vega Obscura" Vega wrote in message ... Okay, I'm experiencing a serious error in Microsoft Office 2007 Enterprise Edition. Whenever I try to open a file in the program, it gives me a "File not available" error, and I don't have Symantech or Norton installed on my laptop. The operating system I'm currently using is Microsoft Windows Vista Service Pack 1. Also, whenever I try to reinstall the software from the disc, it starts normally, but then I get a 'Setup.EXE has stopped responding' error, and the program closes. I don't know if I need to uninstall Office 2007 Enterprise Edition first, or what. How are you trying to open the files? Are you using the Open dialog box in the applications or are you double-clicking them outside the application? If the latter then can you use the Open dialog box to open the files? -- ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP https://mvp.support.microsoft.com/profile/Melton What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs Guides for the Office 2007 Interface: http://office.microsoft.com/en-us/tr...295841033.aspx |
#4
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"File not available" Error in Microsoft Office 2007 Enterprise
"Vega Obscura" wrote in message
... Well, I tried both. And I figured it out. Apparently AVG 8.0 can cause a similar problem as Norton or Symantech. Uninstalling the software fixed the problem. Thanks for the update. Yes, both Norton and AVG have an option that scans Office documents prior to opening and is known to cause conflicts. If you want to reinstall AVG here's the command you need to disable the scanning of Office documents. Go to Start/Run and run the following command: regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll" ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP https://mvp.support.microsoft.com/profile/Melton What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs Guides for the Office 2007 Interface: http://office.microsoft.com/en-us/tr...295841033.aspx "Beth Melton" wrote: "Vega Obscura" Vega wrote in message ... Okay, I'm experiencing a serious error in Microsoft Office 2007 Enterprise Edition. Whenever I try to open a file in the program, it gives me a "File not available" error, and I don't have Symantech or Norton installed on my laptop. The operating system I'm currently using is Microsoft Windows Vista Service Pack 1. Also, whenever I try to reinstall the software from the disc, it starts normally, but then I get a 'Setup.EXE has stopped responding' error, and the program closes. I don't know if I need to uninstall Office 2007 Enterprise Edition first, or what. How are you trying to open the files? Are you using the Open dialog box in the applications or are you double-clicking them outside the application? If the latter then can you use the Open dialog box to open the files? |
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