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"Missing" Cab files installing office 2007 on localized Vista



 
 
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  #1  
Old April 19th, 2007, 06:18 PM posted to microsoft.public.office.setup
Frank Laurijssens
external usenet poster
 
Posts: 25
Default "Missing" Cab files installing office 2007 on localized Vista

I'm having problems again installing Office 2007 on a localized Vista
Ultimate x86. The setup stalls and asks for Proof.cab.

The only trace I can find about this error in SetupExe(..).log is:

Executing chained package: Proof.es-es
04/19/2007 18:59:13 Installing chained package: Proof.es-es
PERF: TickCount=2340108 Name=Verify MSI local install source
Description=Begin function
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
LIS: wait for package "{90120000-002C-0409-0000-0000000FF1CE}" to complete
caching
LIS failed to cache download "{90120000-002C-0409-0000-0000000FF1CE}-C"
resource "Proof.en|Proof.cab". Cache Error 0x80070017
Source Resolution succeeded
LIS: start caching file "Proof.en|Proof.cab"
LIS failed to cache download "{90120000-002C-0409-0000-0000000FF1CE}-C"
resource "Proof.en|Proof.cab". Cache Error 0x80070017

The CAB file is there, installing O2k7 on Windows XP (any language) works
flawlessly. Excluding all proofing tools from setup doesn't help.

What's going on here?

  #2  
Old April 20th, 2007, 09:07 AM posted to microsoft.public.office.setup
Frank Laurijssens
external usenet poster
 
Posts: 25
Default "Missing" Cab files installing office 2007 on localized Vista

To rule out any issues with the DVD, I downloaded a new ISO from Technet
Direct, to no avail. Even another DVD, O2k7 Enterprise english does not
install, it only fails at another point:

Executing chained package: EnterpriseWW
04/20/2007 09:59:47 Installing chained package: EnterpriseWW
PERF: TickCount=8765914 Name=Verify MSI local install source
Description=Begin function
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
LIS: wait for package "{90120000-0030-0000-0000-0000000FF1CE}" to complete
caching
LIS failed to cache download "{90120000-0030-0000-0000-0000000FF1CE}-C"
resource "EnterWW.cab". Cache Error 0x80070017

"Frank Laurijssens" schreef in bericht
news
I'm having problems again installing Office 2007 on a localized Vista
Ultimate x86. The setup stalls and asks for Proof.cab.

The only trace I can find about this error in SetupExe(..).log is:

Executing chained package: Proof.es-es
04/19/2007 18:59:13 Installing chained package: Proof.es-es
PERF: TickCount=2340108 Name=Verify MSI local install source
Description=Begin function
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
LIS: wait for package "{90120000-002C-0409-0000-0000000FF1CE}" to complete
caching
LIS failed to cache download "{90120000-002C-0409-0000-0000000FF1CE}-C"
resource "Proof.en|Proof.cab". Cache Error 0x80070017
Source Resolution succeeded
LIS: start caching file "Proof.en|Proof.cab"
LIS failed to cache download "{90120000-002C-0409-0000-0000000FF1CE}-C"
resource "Proof.en|Proof.cab". Cache Error 0x80070017

The CAB file is there, installing O2k7 on Windows XP (any language) works
flawlessly. Excluding all proofing tools from setup doesn't help.

What's going on here?


  #3  
Old April 20th, 2007, 09:45 AM posted to microsoft.public.office.setup
Leon Hao [MSFT]
external usenet poster
 
Posts: 161
Default "Missing" Cab files installing office 2007 on localized Vista

Hi Frank,

If I understood properly, your issue is: you failed to install Office 2007
on a Vista client.

Is that correct?

Based on my experience there are many reasons that this issue may occur. I
suggest you try the following suggestions:

* Suggestion 1: Clear Temp folders
======================
1. Click StartProgramsAccessoriesDisk Cleanup
2. Clear your Temporary Internet files and temp files.
3. Restart the PC.
4. Copy your Office 2007 files and folders to a local folder.
5. Double click on the Setup.exe to start the install process.

* Suggestion 2: Check the Environment Variables
====================
I remember I have resolved some similar issues that the users report Office
2007 has failed to install. I have figured out this is caused by the wrong
configuration of the user variables. To check it, please follow the steps
below:

1. Right click on Computer, and choose Properties
2. In the Tasks list that appears on the left, click Advanced system
settings.
3. Click Advanced tab, click Environment Variables.
4. Under User variables for user name, check if TEMP is configured as the
following value: "%USERPROFILE%\AppData\Local\Temp"

* Suggestion 3: Install under Vista safe mode
======================
Please try to install Office 2007 under Vista safe mode:

1. Restart Windows.
2. At the boot sequence, long press F8 key to invoke startup menu.
3. Choose Safe Mode with network connection on the menu and press Enter.
4. After Windows starts in this mode, install Office 2007 again and see the
result.

If all fail, then please help us collect some more information for further
research:

* Information Collection
=================
1. Please take a screenshot on the exact error message and send it to me.
2. Please provide the setup logs for analysis.
3. Does this occur on another system account on the same machine? please
also create a new one with admin rights to test.

** To take a screenshot
---------------------
1. When this error message appears, press PrScrn key on your keyboard.
2. Type "mspaint" (without the quotation marks) in StartRun box and click
OK.
3. Click EditPaste to paste the screenshot.
4. Save it as JPEG file type and send it as Email attachment.
---------------------

** Collect Office 2007 setup log files
-----------------------
1. Click StartRun
2. Type "%temp%" (without the quotation marks) and click OK.
3. Send me all the TXT files in the format of: SetupExe(######).log
----------------------

You can send them directly to this newsgroup or you can send them to me at



Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

  #4  
Old April 20th, 2007, 12:21 PM posted to microsoft.public.office.setup
Bob Buckland ?:-\)
external usenet poster
 
Posts: 5,766
Default "Missing" Cab files installing office 2007 on localized Vista

Hi Frank,

To add to Leon's reply.

Did you burn a CD/DVD from the image or are you mounting it as a virtual drive to do the installation? There have been problems
reported, for example, using Nero and the CD images it creates under Vista rather than another burner or an ISO mounting approach.

Was there a previous installation of Office 12/2007 on this computer?
(Beta or release product)?

Also, what is the 'localized' Vista definition you're using in this case?

=============
"Frank Laurijssens" wrote in message ...
To rule out any issues with the DVD, I downloaded a new ISO from Technet
Direct, to no avail. Even another DVD, O2k7 Enterprise english does not
install, it only fails at another point:

Executing chained package: EnterpriseWW
04/20/2007 09:59:47 Installing chained package: EnterpriseWW
PERF: TickCount=8765914 Name=Verify MSI local install source
Description=Begin function
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
LIS: wait for package "{90120000-0030-0000-0000-0000000FF1CE}" to complete
caching
LIS failed to cache download "{90120000-0030-0000-0000-0000000FF1CE}-C"
resource "EnterWW.cab". Cache Error 0x80070017
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*



  #5  
Old April 23rd, 2007, 12:47 PM posted to microsoft.public.office.setup
Frank Laurijssens
external usenet poster
 
Posts: 25
Default "Missing" Cab files installing office 2007 on localized Vista

Hi Bob,

* It doesn't matter whether I burn a CD, mount the ISO or extract the
contents to a directory. The ISO has been downloaded from Technet Direct and
the validation by File Transfer Manager succeeds.
* It was a clean install of Dutch Vista RTM (DVD ISO from Technet as well).

Now, when I browse through this newsgroup, I see many complaints about this
issue, i.e. a non-English Vista, Office 2007 and missing CAB files, which
aren't really missing, when you try to instal Office 2007. Which CAB file is
missing, appears to be depending on the Office edition that's being used,
when I try to install an en-us Office Ultimate on nl-nl Vista, it is
Proof.cab, when I install Office Enterprise en-us on nl-nl Vista, it is
EnterWW.cab.

Also, it is not likely just to be due to the language mismatch because I've
encountered the same issue before with Visio 2007 and Project 2007 nl-nl on
nl-nl Vista. (in Visio's case, it was VisPrrWW.cab that went ' missing').
The only thing that's visible in the logs is Cache Error 0x80070017. If I'm
right, 0x80070017 indicates a CRC error but if the ISO is valid according to
FTM, it's unlikely that there really is a CRC error in the same file over
and over again. If there's an external factor (like malfunctioning hardware)
there should be some randomness there.

And for the record:

While typing this, I get the same error for Office 2007 Enterprise en-us on
Vista RTM en-us. I'll answer Leon's message shortly.


"Bob Buckland ?:-)" 75214.226(At Beautiful Downtown)compuserve.com wrote
in message ...
Hi Frank,

To add to Leon's reply.

Did you burn a CD/DVD from the image or are you mounting it as a virtual
drive to do the installation? There have been problems
reported, for example, using Nero and the CD images it creates under Vista
rather than another burner or an ISO mounting approach.

Was there a previous installation of Office 12/2007 on this computer?
(Beta or release product)?

Also, what is the 'localized' Vista definition you're using in this case?

=============
"Frank Laurijssens" wrote in message
...
To rule out any issues with the DVD, I downloaded a new ISO from Technet
Direct, to no avail. Even another DVD, O2k7 Enterprise english does not
install, it only fails at another point:

Executing chained package: EnterpriseWW
04/20/2007 09:59:47 Installing chained package: EnterpriseWW
PERF: TickCount=8765914 Name=Verify MSI local install source
Description=Begin function
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
OSE is detected as a registered service. Service binary is reported at
location: C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014
File at C:\Program Files\Common Files\Microsoft Shared\Source
Engine\OSE.EXE
has version: 12.0.4518.1014
Running OSE version 12.0.4518.1014
LIS: wait for package "{90120000-0030-0000-0000-0000000FF1CE}" to complete
caching
LIS failed to cache download "{90120000-0030-0000-0000-0000000FF1CE}-C"
resource "EnterWW.cab". Cache Error 0x80070017
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*




  #6  
Old April 24th, 2007, 01:46 PM posted to microsoft.public.office.setup
Frank Laurijssens
external usenet poster
 
Posts: 25
Default "Missing" Cab files installing office 2007 on localized Vista

Hi Leon,

I've sent the requested information to your mailbox. I'd like to let you
know that I found a "workaround" to the problem.

First, I downloaded a new ISO from Technet for Ultimate. This did not help.
Then, I decided to try to load Proof.cab from a different version CD, so I
mounted the Office Enterprice ISO on a different virtual drive. The setup
program did not even wait for me to select the new drive, and continued
setup as if nothing happened....


"Leon Hao [MSFT]" schreef in bericht
...
Hi Frank,

If I understood properly, your issue is: you failed to install Office 2007
on a Vista client.

Is that correct?

Based on my experience there are many reasons that this issue may occur. I
suggest you try the following suggestions:

* Suggestion 1: Clear Temp folders
======================
1. Click StartProgramsAccessoriesDisk Cleanup
2. Clear your Temporary Internet files and temp files.
3. Restart the PC.
4. Copy your Office 2007 files and folders to a local folder.
5. Double click on the Setup.exe to start the install process.

* Suggestion 2: Check the Environment Variables
====================
I remember I have resolved some similar issues that the users report
Office
2007 has failed to install. I have figured out this is caused by the wrong
configuration of the user variables. To check it, please follow the steps
below:

1. Right click on Computer, and choose Properties
2. In the Tasks list that appears on the left, click Advanced system
settings.
3. Click Advanced tab, click Environment Variables.
4. Under User variables for user name, check if TEMP is configured as the
following value: "%USERPROFILE%\AppData\Local\Temp"

* Suggestion 3: Install under Vista safe mode
======================
Please try to install Office 2007 under Vista safe mode:

1. Restart Windows.
2. At the boot sequence, long press F8 key to invoke startup menu.
3. Choose Safe Mode with network connection on the menu and press Enter.
4. After Windows starts in this mode, install Office 2007 again and see
the
result.

If all fail, then please help us collect some more information for further
research:

* Information Collection
=================
1. Please take a screenshot on the exact error message and send it to me.
2. Please provide the setup logs for analysis.
3. Does this occur on another system account on the same machine? please
also create a new one with admin rights to test.

** To take a screenshot
---------------------
1. When this error message appears, press PrScrn key on your keyboard.
2. Type "mspaint" (without the quotation marks) in StartRun box and click
OK.
3. Click EditPaste to paste the screenshot.
4. Save it as JPEG file type and send it as Email attachment.
---------------------

** Collect Office 2007 setup log files
-----------------------
1. Click StartRun
2. Type "%temp%" (without the quotation marks) and click OK.
3. Send me all the TXT files in the format of: SetupExe(######).log
----------------------

You can send them directly to this newsgroup or you can send them to me at



Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.


  #7  
Old April 25th, 2007, 10:19 AM posted to microsoft.public.office.setup
Leon Hao [MSFT]
external usenet poster
 
Posts: 161
Default "Missing" Cab files installing office 2007 on localized Vista

Hi Frank,

Glad to hear the problem is resolved!

I appreciate the information you shared with us. If you need further
assistance on this particular issue, please get back to me at any time and
we are glad to provide help.

Have a nice day!


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

  #8  
Old April 25th, 2007, 03:44 PM posted to microsoft.public.office.setup
Frank Laurijssens
external usenet poster
 
Posts: 25
Default "Missing" Cab files installing office 2007 on localized Vista

I wouldn't call it a resolution though... there is something terribly wrong
here.

"Leon Hao [MSFT]" schreef in bericht
...
Hi Frank,

Glad to hear the problem is resolved!

I appreciate the information you shared with us. If you need further
assistance on this particular issue, please get back to me at any time and
we are glad to provide help.

Have a nice day!


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.


  #9  
Old April 26th, 2007, 05:11 AM posted to microsoft.public.office.setup
Leon Hao [MSFT]
external usenet poster
 
Posts: 161
Default "Missing" Cab files installing office 2007 on localized Vista

Hi Frank,

I agree with you there is something unusual here. But this seems not to be
an install media issue because this does not occur when you mount the ISO
to another virtual drive. I think this may relate to the virtual drive
application (for example, Daemon Tool) you are using.

You can try to copy all files and folders from the virtual drive to a local
position to see if it works fine now.

If you need further assistance on the Office side, we are glad to provide
our suggestions.


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

  #10  
Old May 1st, 2007, 08:44 AM posted to microsoft.public.office.setup
Emily Lin [MSFT]
external usenet poster
 
Posts: 169
Default "Missing" Cab files installing office 2007 on localized Vista

Hi Frank,

This is Emily Lin. As Leon is out of office and I am the backup engineer.
If you need further assistance, please don't hesitate to let me know.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.

We also love to hear your product feedback! Let us know what you think by
posting

from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.

We look forward to hearing from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

 




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