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Office 2000 upgrade -- can't find qualifying product



 
 
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  #21  
Old October 15th, 2005, 03:01 PM
Joanne
external usenet poster
 
Posts: n/a
Default Office 2000 upgrade -- can't find qualifying product

Milly,

No, that article didn't come up with my search. I was given that
information by the polite Indian lady who answered my call to the 800 number.
When I posted here, I was hoping to find fellow users who had had this
problem, and had gotten the top secret information before the life cycle of
Office had expired. Since they gave the information for free until June
2004, somebody here must have been given the information and be willing to
pass it on.

Are you willing to try to help me or are you just trying to defend Microsoft
against li'l ol' me? My contention is that this informaiton exists, and that
between 2000 and 2004 a great many users received that information.

I would like to post a new question looking for users who know how to do
what I need to do. If you'd let me post that question without loading it
down with criticisms of my intelligence, I would really appreciate it. If
not, let me know here, and I'll just go back to using Open Office and not
give Microsoft Office a backward glance.

Joanne

"Milly Staples [MVP - Outlook]" wrote:

Since you searched the Microsoft Knowledge Base, I am sure you found this
article as well:

http://support.microsoft.com/lifecyc...+2000&x=8&y=17


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| Geoff,
|
| I read all the documentation, including the Knowledge Base article I
| copied into this thread. It clearly states that there is a fix and
| that technical support has that fix. Nowhere does it say I'd have to
| pay for the fix. I own a legally purchased copy of all the software
| involved, but because of a hard drive failure I had to reinstall the
| software. Microsoft has failed to support its own software, and has
| failed to live up to the promises of their own Knowledge Base.
|
| I came here for information, and find myself surrounded by dense
| (intentionally or unintentionally) Microsoft cheerleaders who would
| rather berate a user than offer help. Their only reply to any
| question seems to be to pay Microsoft and shut up. Well, I'm
| choosing to shut up now.
|
| It was childish of me to respond in kind to Millie's nasty response
| to my original post. I apologize for falling to her level. This
| conversation has gone from useless to incredibly annoying, so I think
| I'll bow out now.
|
| "Geoffw" wrote:
|
|| I know Jo, it has been a constant theme in this thread.
||
|| I dislike aspects of MS myself, but try not to blame them
|| for my shortcomings, failure to read documentation, and
|| inability to remain polite.
||
|| I am sure that MS is happy as well, and am sure that
|| openoffice will provide you with all the support you need.
||
|| all the best



  #22  
Old October 15th, 2005, 07:36 PM
David R. Norton MVP
external usenet poster
 
Posts: n/a
Default Office 2000 upgrade -- can't find qualifying product

Joanne wrote in:

I would like to post a new question looking for users who know how to do
what I need to do.


I don't think that's possible as several others have pointed out but why not
give it a try? Just ignore any response that doesn't answer the question.

I'll just go back to using Open Office and not give Microsoft Office a
backward glance.


That's a viable alternative. OO has had some problems in retaining
formatting when opening *some* MS Office documents but I've been told that's
getting better in later releases which I've not tried. As you should have
learned from reading between the lines of various responses in this thread,
MS Office does require upgrading every few years as support is phased out for
earlier versions, so does OO but the upgrades are free.

If you have no problems with the few small limitations of OO and the one big
limitation (no database) then you should stay with it.


--
David R. Norton MVP

  #23  
Old October 15th, 2005, 11:28 PM
Joanne
external usenet poster
 
Posts: n/a
Default Office 2000 upgrade -- can't find qualifying product

David,

Thanks. I guess I'm hoping that whatever Microsoft wants to charge me $35
for is a piece of information (a key code, a patch to download or some other
way to type in something that will make the two programs recognize each
other) rather than a CD or something else they'd have to send me.

Regarding Open Office, all I wanted to do was find a program that would open
files I had saved in Microsoft Office. I don't need a database or a lot of
bells and whistles. Microsoft Works has worked fine for me, except when I
want to open an older file, or a Word document file sent to me by someone
else.

I'm not exactly a "power user" when it comes to Office, which is one reason
I'm hesitant to pay to find out if there's a fix.

"David R. Norton MVP" wrote:

Joanne wrote in:

I would like to post a new question looking for users who know how to do
what I need to do.


I don't think that's possible as several others have pointed out but why not
give it a try? Just ignore any response that doesn't answer the question.

I'll just go back to using Open Office and not give Microsoft Office a
backward glance.


That's a viable alternative. OO has had some problems in retaining
formatting when opening *some* MS Office documents but I've been told that's
getting better in later releases which I've not tried. As you should have
learned from reading between the lines of various responses in this thread,
MS Office does require upgrading every few years as support is phased out for
earlier versions, so does OO but the upgrades are free.

If you have no problems with the few small limitations of OO and the one big
limitation (no database) then you should stay with it.


--
David R. Norton MVP


  #24  
Old October 15th, 2005, 11:56 PM
David R. Norton MVP
external usenet poster
 
Posts: n/a
Default Office 2000 upgrade -- can't find qualifying product

Joanne wrote in:

Thanks. I guess I'm hoping that whatever Microsoft wants to charge me
$35 for is a piece of information (a key code, a patch to download or
some other way to type in something that will make the two programs
recognize each other) rather than a CD or something else they'd have to
send me.


I'd be afraid your $35 might buy you the same information you've already
received here.

I did a search of Google groups and found nothing that hasn't already been
discussed here.

The only possible solution might be to acquire an older version of MS Works
from some source such as ebay and use it as the software to upgrade to Office
2000. You wouldn't need to install it, just insert the CD when Office 2000
asks for it but since OO is working for you, there's no reason to do that.

I did find one copy of Works 4.5 on ebay for $9.99 with $4.30 postage, that's
cheaper than paying the support charge... ;-)


--
David R. Norton MVP

  #25  
Old October 16th, 2005, 02:54 AM
Joanne
external usenet poster
 
Posts: n/a
Default Office 2000 upgrade -- can't find qualifying product

Thanks, David. If OO doesn't work for me, I'll just find an old copy of Works.

Joanne

"David R. Norton MVP" wrote:

Joanne wrote in:

Thanks. I guess I'm hoping that whatever Microsoft wants to charge me
$35 for is a piece of information (a key code, a patch to download or
some other way to type in something that will make the two programs
recognize each other) rather than a CD or something else they'd have to
send me.


I'd be afraid your $35 might buy you the same information you've already
received here.

I did a search of Google groups and found nothing that hasn't already been
discussed here.

The only possible solution might be to acquire an older version of MS Works
from some source such as ebay and use it as the software to upgrade to Office
2000. You wouldn't need to install it, just insert the CD when Office 2000
asks for it but since OO is working for you, there's no reason to do that.

I did find one copy of Works 4.5 on ebay for $9.99 with $4.30 postage, that's
cheaper than paying the support charge... ;-)


--
David R. Norton MVP


  #26  
Old October 16th, 2005, 01:16 PM
Geoffw
external usenet poster
 
Posts: n/a
Default Office 2000 upgrade -- can't find qualifying product

Ok are you sure that there is not a CD or floppy extraction
programme built into the original re installation disks that
you have.

Some OEM versions I have ended up with allowed for the
included software to be extracted to my media

I probably lost a few years as well :-)

Geoff


"Joanne" wrote in message
...
Geoff,

I read all the documentation, including the Knowledge Base

article I copied
into this thread. It clearly states that there is a fix

and that technical
support has that fix. Nowhere does it say I'd have to pay

for the fix. I
own a legally purchased copy of all the software involved,

but because of a
hard drive failure I had to reinstall the software.

Microsoft has failed to
support its own software, and has failed to live up to the

promises of their
own Knowledge Base.

I came here for information, and find myself surrounded by

dense
(intentionally or unintentionally) Microsoft cheerleaders

who would rather
berate a user than offer help. Their only reply to any

question seems to be
to pay Microsoft and shut up. Well, I'm choosing to shut

up now.

It was childish of me to respond in kind to Millie's nasty

response to my
original post. I apologize for falling to her level.

This conversation has
gone from useless to incredibly annoying, so I think I'll

bow out now.

"Geoffw" wrote:

I know Jo, it has been a constant theme in this thread.

I dislike aspects of MS myself, but try not to blame

them
for my shortcomings, failure to read documentation, and
inability to remain polite.

I am sure that MS is happy as well, and am sure that
openoffice will provide you with all the support you

need.

all the best




  #27  
Old October 16th, 2005, 09:20 PM
Milly Staples [MVP - Outlook]
external usenet poster
 
Posts: n/a
Default Office 2000 upgrade -- can't find qualifying product

Politely bowing out to let others provide the assistance Joanne requires.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| Milly,
|
| No, that article didn't come up with my search. I was given that
| information by the polite Indian lady who answered my call to the 800
| number. When I posted here, I was hoping to find fellow users who had
| had this problem, and had gotten the top secret information before
| the life cycle of Office had expired. Since they gave the
| information for free until June 2004, somebody here must have been
| given the information and be willing to pass it on.
|
| Are you willing to try to help me or are you just trying to defend
| Microsoft against li'l ol' me? My contention is that this
| informaiton exists, and that between 2000 and 2004 a great many users
| received that information.
|
| I would like to post a new question looking for users who know how to
| do what I need to do. If you'd let me post that question without
| loading it down with criticisms of my intelligence, I would really
| appreciate it. If not, let me know here, and I'll just go back to
| using Open Office and not give Microsoft Office a backward glance.
|
| Joanne
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Since you searched the Microsoft Knowledge Base, I am sure you found
|| this article as well:
||
||
http://support.microsoft.com/lifecyc...+2000&x=8&y=17
||
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Joanne asked:
||
||| Geoff,
|||
||| I read all the documentation, including the Knowledge Base article I
||| copied into this thread. It clearly states that there is a fix and
||| that technical support has that fix. Nowhere does it say I'd have
||| to pay for the fix. I own a legally purchased copy of all the
||| software involved, but because of a hard drive failure I had to
||| reinstall the software. Microsoft has failed to support its own
||| software, and has failed to live up to the promises of their own
||| Knowledge Base.
|||
||| I came here for information, and find myself surrounded by dense
||| (intentionally or unintentionally) Microsoft cheerleaders who would
||| rather berate a user than offer help. Their only reply to any
||| question seems to be to pay Microsoft and shut up. Well, I'm
||| choosing to shut up now.
|||
||| It was childish of me to respond in kind to Millie's nasty response
||| to my original post. I apologize for falling to her level. This
||| conversation has gone from useless to incredibly annoying, so I
||| think I'll bow out now.
|||
||| "Geoffw" wrote:
|||
|||| I know Jo, it has been a constant theme in this thread.
||||
|||| I dislike aspects of MS myself, but try not to blame them
|||| for my shortcomings, failure to read documentation, and
|||| inability to remain polite.
||||
|||| I am sure that MS is happy as well, and am sure that
|||| openoffice will provide you with all the support you need.
||||
|||| all the best


 




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