Installation nightmare

I am trying to install Office Suite 2007 Home and Student. It won't install
but the error message simply says to contact Microsoft Support. However, in
order to get the support, I have to give a product I.D. from the installed
program. Frustrating.
Does anyone have any idea how I can get support from Microsoft without
paying extra since the product entitles me to free support?

There should be a sticker on the DVD case that has the product key.

If you purchased a download, the product key is included in the e-mail
accompanying the download instructions.

Daddy

"fed up" wrote in message
...
I am trying to install Office Suite 2007 Home and Student. It won't install
but the error message simply says to contact Microsoft Support. However,
in
order to get the support, I have to give a product I.D. from the installed
program. Frustrating.
Does anyone have any idea how I can get support from Microsoft without
paying extra since the product entitles me to free support?

Did you uninstall the Trial of Office and the Activation Assistant before trying to
install your Office 2007 H&S

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"fed up" wrote in message
...
I am trying to install Office Suite 2007 Home and Student. It won't install
but the error message simply says to contact Microsoft Support. However, in
order to get the support, I have to give a product I.D. from the installed
program. Frustrating.
Does anyone have any idea how I can get support from Microsoft without
paying extra since the product entitles me to free support?