Outlook Express is slow

Do a file search for the file, folders.dbx and delete it (with Outlook
Express closed), then see if OE will open correctly. You can also try
creating a new identity, then use OE's menu, File/Exit and Log Off Identity
and reopen it using the new identity. Then create a mail account in that
new identity (the same as you have in your problem identity) and test it.
If that works, your previous identity is most likely corrupted. If it works
w/o problem then you can import your mail messages using OE's menu,
File/Import/Messages, selecting From an Identity and then you can delete the
older, problem identity.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"rita goldman" wrote in message
om...
Am I doing the right thing ?

To compact the folders I created new folders in OE6 under local folders.
Should the new folders be created under LOCAL FOLDERS ?
After the above I went offline and compacted the folders.

I have tried everything so far but My OE6 is still Freezing.

Any other suggestions ?
Thanks
Ava


(ava cohen) wrote in message
. com...
In addition, I ran scandisk twice, defrag, Adaware, AVG virus scan etc.

Still no change

OE Freezes and sometime it says OE not responding.

I desperately need help...being a non technical person.

Thanks
Ava


"Jim Pickering" wrote in message
...
No you will not lose any mail by deleting folders.dbx but you will lose
your
subscribed newsgroups and if you have set up a folder hierarchy for
your
mail folders, that will need to be recreated along with any message
rules
that may point to folders will have to be edited. But it hopefully
will fix
your problem. Post back with your results.

Also, check for parasites:

Go here for info:
http://aumha.org/a/tshoot.php#malware

And for a quick check:
http://aumha.org/a/noads.php
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"ava cohen" wrote in message
om...
I think I have done almost everything so far that has been suggested
except one:
and that is delete folders.dbx

If I do this will I lose all me emails. My emails are real important
to me so I am hestitating to do so. I cannot afford to lose my emails
in OE.

Pls. let me know.

Also do I have to do so for each identity separately ...I am not sure
if this question is relevant or appropriate...but since I am
technically Ignorant, I am asking.

Thanks
ava



"Steve Cochran" wrote in message
...
Take a look at point 8 below. Also do points 2 and 3 and see if
that
makes
any difference. If not, then go to File | Identities and set up a
new
Identity and do point 2 in that Identity. See if that fixes it.

steve

"ava cohen" wrote in message
om...
I did what you said below. But OE is still very slow.

What should I do now ?

I do not have that many mails ..perhaps 300 and most are short and
some perhaps have a 1 or 2 page word doc attached.

PLEASE HELP.

Thanks
Ava






"Bruce Hagen" wrote in message
...
Do not archive mail on default OE folders. They will eventually
become corrupted. Create your own user defined folders for
storing
mail and move your mail to them. Empty Deleted Items folder
regularly.

After you are done, follow up by compacting your folders
manually
while working *offline* and do it often.

FileWork Offline (or double click Working Online in the Status
Bar).
FileFolderCompact all folders.

In ToolsOptionsMaintenance: Uncheck Compact messages in
background
and leave it unchecked.

--
Bruce Hagen
~IB-CA~


"ava cohen" wrote in message
m...
I have a Win ME PC

OE opens at normal speed but when I click to:

- read a mail- it takes forever to open
-reply to a message - it takes forever to open

it is very SLOW.

I ran
- adaware
- AVG virus scan
-Scandisk
-Defrag

Still very slow.

What else can I do ?

Any suggestions ?

PLEASE HELP I AM NOT TECHNICAL.

Thanks
Ava



1. Don't open attachments.

Most computer infections are the result of the user opening email
attachments. The attachment usually contains a virus or worm or
trojan
that
infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has now
set
OE
to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install
SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See
this
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save
the
attachment to disk first and then scan it with your antivirus
software.

The most significant thing you can do to prevent such infections, is
to
educate yourself on what attachments may constitute a threat to your
system,
and never open any such attachments, no matter who they are from.



2. Turn off Background Compaction. (Note that with WinXP SP2, this
feature
is already disabled.)

When a message is deleted, moved or marked as read in an OE message
file
(dbx), then wasted space is generated in that file, and the folder
must
be
compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options |
Maintenance
called
"background compaction", which turns itself on if the folders in
your
message store get too much wasted space. This feature uses 100% CPU
time
and slows down your system, while it is active. In addition, if the
process
is somewhat interrupted, then the entire message store can become
corrupt.

To prevent such corruption, turn off background compaction under
Tools |
Options | Maintenance for each Identity you have, and then compact
manually
and frequently using File | Folder | Compact all. This will make OE
more
stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and
intercept
(incoming and, in some cases, outgoing) messages that might contain
virus.

The problem with this approach is that the antivirus software can
trigger
the destruction of an entire message folder or the entire message
store,
when it attempts to remove a message containing a potential virus.

To prevent the possibility of such destruction occuring, turn off
email
scanning in your antivirus software. You will still be protected
against
infection. If you attempt to open a message attachment containing a
potential virus, then your antivirus software will recognize that
your
are
attempting to infect your system, and will block you from doing so.
The
best practice on the user's part is to save an attachment to disk
and
then
scan it with the antivirus software prior to opening it. Messages
opened
themselves (if you have the latest security updates from Windows
Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your system
being
continuosly scanned by antivirus software, so turn off email
scanning to
prevent destruction of your message store.

From a post by Frank Saunders:

From
http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to viruses
and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files,
including
email, as they are saved to your hard drive. As long as you keep
your
virus
definitions up to date with LiveUpdate, and keep Auto-Protect
enabled and
set to scan files as they are created or downloaded, your system is
fully
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described in
points 2
and 3 above. Turn these options off to prevent message store
corruption.

If you do lose your messages, you can try using my DBXtract program
to
attempt to recover the lost messages. Note that dbx files are
hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more
accurate
than DBXtract,
and it also has the capability of reading directly from the disk
and
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version,
and
all
your messages are lost, then see this article (note that the
technique in
the article does not only apply to the issue addressed in the
article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing
After
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error message,
which
is erroneous in itself, and try one of the following techniques to
get
your
messages back:
a. Right click on each dbx file or a selection of them and go to
Properties
and clear the read only attribute of the files. Then try File |
Import |
Messages again.
b. Import the dbx files individually. See the last paragraph on
this
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and
settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's
free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on this
page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the
registry
and what is in the message store. Often, one can fix this problem
by
deleting folders.dbx. If that doesn't work, then try moving all the
dbx
files to another directory and see if that fixes it. Alternatively,
see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other
programs
running during the install and interfering with the updating of
necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type
msconfig
and disable all startup items and non Microsoft services. Then
reboot.
Then proceed with the installation. Startup items can then be
re-enabled.

For additional info see:

Win98:
http://support.microsoft.com/default...65&Product=w98
WinXP:
http://support.microsoft.com/default...&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it. Then
disable
all antivirus services under Computer Management | Services and then
reboot.
Then install. After the installation you can import the key back
into
the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is
either
trying to sell you something you probably don't want or else is
trying to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and
then
scan it with your antivirus software to ensure it is not infected
(make
sure
your antivirus software definitions are up to date). If the
attachment
is
from someone you don't know, don't even bother opening it. Its not
worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on
the
toolbar to turn this on and off). Then go to View | Columns and
enable
most
of the headers. That way you can scan the headers and pick out the
various
obvious unwanted mail. Once you find messages that you don't want
to
open,
select the headers of those messages without opening the messages
and
perform a Shift-Delete to permanently remove them from the folder.
Once
they are removed, they will no longer be accessible, so don't do
this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools |
Options |
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in
plain
text prevents any returns to the spammer's server, so your email
address
cannot be validated in that fashion. In addition, it prevents
malformed
or
malicious HTML code from executing. If you find the message is
worth
viewing as HTML, then you can go back to Tools | Options | Read and
uncheck
the option to read in plain text only and then reopen the message to
view
it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the
message
details without having to open the message. You can also use the
"Compact
Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you
can
set
up message rules to block out some of these messages. See the help
file
in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is
deceptive,
go to Message | Forward as attachment and send it to .

The US Federal Trade Comission is launching a major crackdown on
deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more
info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as
the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in
this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search
Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the
other
won't. Also, each needs to be updated before every use, even when
just
downloaded. There's also a lot more to do than just those two
programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and
CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please
post
back
in the same thread.

14. Issues with WinXP SP2.

For general information on WinXP SP2 see:

Windows XP Service Pack 2 Resources for IT Professionals
http://www.microsoft.com/technet/pro.../winxpsp2.mspx

For Internet Explorer changes with SP2 see:


Changes to Functionality in Microsoft Windows XP Service Pack 2:
Part 5:
Enhanced Browsing Security
http://www.microsoft.com/technet/pro.../sp2brows.mspx

883256 - How to manage Internet Explorer add-ons in Windows XP
Service
Pack
2
http://support.microsoft.com/default...b;EN-US;883256

For Outlook Express changes with SP2 see:


Use the New Security Improvements in Outlook Express
http://www.microsoft.com/windowsxp/u...eb/sp2_oe.mspx

Also:

835935 - Release notes for Windows XP Service Pack 2
http://support.microsoft.com/default...b;en-us;835935

Changes to Functionality in Microsoft Windows XP Service Pack 2Part
1
Introduction
http://www.microsoft.com/technet/pro.../sp2chngs.mspx

842242 - Some programs seem to stop working after you install
Windows XP
Service Pack 2
http://support.microsoft.com/default...b;en-us;842242

884130 - Programs that may behave differently in Windows XP Service
Pack
2
http://support.microsoft.com/?kbid=884130





I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please
check
the
websites of the individual OE MVP's that address other issues not
listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post a
question
in these newsgroups and we will be more than happy to respond and
attempt
to
help. Just go to Tools | Accounts | Add | News and add
msnews.microsoft.com
as a newsserver and then you can address your question to the
appropriate
newsgroup.

Hi
1. I did a file search and deleted folders.dbx
No improvement.

2. I created a new identity and tried it....still OE takes very long
when I click on "Create mail" to open a new window.

What shall I do now ?

PLEASE help Me !

Thanks
Ava





"Jim Pickering" wrote in message ...
Do a file search for the file, folders.dbx and delete it (with Outlook
Express closed), then see if OE will open correctly. You can also try
creating a new identity, then use OE's menu, File/Exit and Log Off Identity
and reopen it using the new identity. Then create a mail account in that
new identity (the same as you have in your problem identity) and test it.
If that works, your previous identity is most likely corrupted. If it works
w/o problem then you can import your mail messages using OE's menu,
File/Import/Messages, selecting From an Identity and then you can delete the
older, problem identity.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"rita goldman" wrote in message
om...
Am I doing the right thing ?

To compact the folders I created new folders in OE6 under local folders.
Should the new folders be created under LOCAL FOLDERS ?
After the above I went offline and compacted the folders.

I have tried everything so far but My OE6 is still Freezing.

Any other suggestions ?
Thanks
Ava


(ava cohen) wrote in message
. com...
In addition, I ran scandisk twice, defrag, Adaware, AVG virus scan etc.

Still no change

OE Freezes and sometime it says OE not responding.

I desperately need help...being a non technical person.

Thanks
Ava


"Jim Pickering" wrote in message
...
No you will not lose any mail by deleting folders.dbx but you will lose
your
subscribed newsgroups and if you have set up a folder hierarchy for
your
mail folders, that will need to be recreated along with any message
rules
that may point to folders will have to be edited. But it hopefully
will fix
your problem. Post back with your results.

Also, check for parasites:

Go here for info:
http://aumha.org/a/tshoot.php#malware

And for a quick check:
http://aumha.org/a/noads.php
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"ava cohen" wrote in message
om...
I think I have done almost everything so far that has been suggested
except one:
and that is delete folders.dbx

If I do this will I lose all me emails. My emails are real important
to me so I am hestitating to do so. I cannot afford to lose my emails
in OE.

Pls. let me know.

Also do I have to do so for each identity separately ...I am not sure
if this question is relevant or appropriate...but since I am
technically Ignorant, I am asking.

Thanks
ava



"Steve Cochran" wrote in message
...
Take a look at point 8 below. Also do points 2 and 3 and see if
that
makes
any difference. If not, then go to File | Identities and set up a
new
Identity and do point 2 in that Identity. See if that fixes it.

steve

"ava cohen" wrote in message
om...
I did what you said below. But OE is still very slow.

What should I do now ?

I do not have that many mails ..perhaps 300 and most are short and
some perhaps have a 1 or 2 page word doc attached.

PLEASE HELP.

Thanks
Ava






"Bruce Hagen" wrote in message
...
Do not archive mail on default OE folders. They will eventually
become corrupted. Create your own user defined folders for
storing
mail and move your mail to them. Empty Deleted Items folder
regularly.

After you are done, follow up by compacting your folders
manually
while working *offline* and do it often.

FileWork Offline (or double click Working Online in the Status
Bar).
FileFolderCompact all folders.

In ToolsOptionsMaintenance: Uncheck Compact messages in
background
and leave it unchecked.

--
Bruce Hagen
~IB-CA~


"ava cohen" wrote in message
m...
I have a Win ME PC

OE opens at normal speed but when I click to:

- read a mail- it takes forever to open
-reply to a message - it takes forever to open

it is very SLOW.

I ran
- adaware
- AVG virus scan
-Scandisk
-Defrag

Still very slow.

What else can I do ?

Any suggestions ?

PLEASE HELP I AM NOT TECHNICAL.

Thanks
Ava



1. Don't open attachments.

Most computer infections are the result of the user opening email
attachments. The attachment usually contains a virus or worm or
trojan
that
infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has now
set
OE
to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install
SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See
this
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save
the
attachment to disk first and then scan it with your antivirus
software.

The most significant thing you can do to prevent such infections, is
to
educate yourself on what attachments may constitute a threat to your
system,
and never open any such attachments, no matter who they are from.



2. Turn off Background Compaction. (Note that with WinXP SP2, this
feature
is already disabled.)

When a message is deleted, moved or marked as read in an OE message
file
(dbx), then wasted space is generated in that file, and the folder
must
be
compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options |
Maintenance
called
"background compaction", which turns itself on if the folders in
your
message store get too much wasted space. This feature uses 100% CPU
time
and slows down your system, while it is active. In addition, if the
process
is somewhat interrupted, then the entire message store can become
corrupt.

To prevent such corruption, turn off background compaction under
Tools |
Options | Maintenance for each Identity you have, and then compact
manually
and frequently using File | Folder | Compact all. This will make OE
more
stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and
intercept
(incoming and, in some cases, outgoing) messages that might contain
virus.

The problem with this approach is that the antivirus software can
trigger
the destruction of an entire message folder or the entire message
store,
when it attempts to remove a message containing a potential virus.

To prevent the possibility of such destruction occuring, turn off
email
scanning in your antivirus software. You will still be protected
against
infection. If you attempt to open a message attachment containing a
potential virus, then your antivirus software will recognize that
your
are
attempting to infect your system, and will block you from doing so.
The
best practice on the user's part is to save an attachment to disk
and
then
scan it with the antivirus software prior to opening it. Messages
opened
themselves (if you have the latest security updates from Windows
Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your system
being
continuosly scanned by antivirus software, so turn off email
scanning to
prevent destruction of your message store.

From a post by Frank Saunders:

From
http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to viruses
and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files,
including
email, as they are saved to your hard drive. As long as you keep
your
virus
definitions up to date with LiveUpdate, and keep Auto-Protect
enabled and
set to scan files as they are created or downloaded, your system is
fully
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described in
points 2
and 3 above. Turn these options off to prevent message store
corruption.

If you do lose your messages, you can try using my DBXtract program
to
attempt to recover the lost messages. Note that dbx files are
hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more
accurate
than DBXtract,
and it also has the capability of reading directly from the disk
and
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version,
and
all
your messages are lost, then see this article (note that the
technique in
the article does not only apply to the issue addressed in the
article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing
After
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error message,
which
is erroneous in itself, and try one of the following techniques to
get
your
messages back:
a. Right click on each dbx file or a selection of them and go to
Properties
and clear the read only attribute of the files. Then try File |
Import |
Messages again.
b. Import the dbx files individually. See the last paragraph on
this
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and
settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's
free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on this
page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the
registry
and what is in the message store. Often, one can fix this problem
by
deleting folders.dbx. If that doesn't work, then try moving all the
dbx
files to another directory and see if that fixes it. Alternatively,
see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other
programs
running during the install and interfering with the updating of
necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type
msconfig
and disable all startup items and non Microsoft services. Then
reboot.
Then proceed with the installation. Startup items can then be
re-enabled.

For additional info see:

Win98:
http://support.microsoft.com/default...65&Product=w98
WinXP:
http://support.microsoft.com/default...&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it. Then
disable
all antivirus services under Computer Management | Services and then
reboot.
Then install. After the installation you can import the key back
into
the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is
either
trying to sell you something you probably don't want or else is
trying to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and
then
scan it with your antivirus software to ensure it is not infected
(make
sure
your antivirus software definitions are up to date). If the
attachment
is
from someone you don't know, don't even bother opening it. Its not
worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on
the
toolbar to turn this on and off). Then go to View | Columns and
enable
most
of the headers. That way you can scan the headers and pick out the
various
obvious unwanted mail. Once you find messages that you don't want
to
open,
select the headers of those messages without opening the messages
and
perform a Shift-Delete to permanently remove them from the folder.
Once
they are removed, they will no longer be accessible, so don't do
this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools |
Options |
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in
plain
text prevents any returns to the spammer's server, so your email
address
cannot be validated in that fashion. In addition, it prevents
malformed
or
malicious HTML code from executing. If you find the message is
worth
viewing as HTML, then you can go back to Tools | Options | Read and
uncheck
the option to read in plain text only and then reopen the message to
view
it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the
message
details without having to open the message. You can also use the
"Compact
Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you
can
set
up message rules to block out some of these messages. See the help
file
in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is
deceptive,
go to Message | Forward as attachment and send it to .

The US Federal Trade Comission is launching a major crackdown on
deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more
info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as
the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in
this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search
Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the
other
won't. Also, each needs to be updated before every use, even when
just
downloaded. There's also a lot more to do than just those two
programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and
CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please
post
back
in the same thread.

14. Issues with WinXP SP2.

For general information on WinXP SP2 see:

Windows XP Service Pack 2 Resources for IT Professionals
http://www.microsoft.com/technet/pro.../winxpsp2.mspx

For Internet Explorer changes with SP2 see:


Changes to Functionality in Microsoft Windows XP Service Pack 2:
Part 5:
Enhanced Browsing Security
http://www.microsoft.com/technet/pro.../sp2brows.mspx

883256 - How to manage Internet Explorer add-ons in Windows XP
Service
Pack
2
http://support.microsoft.com/default...b;EN-US;883256

For Outlook Express changes with SP2 see:


Use the New Security Improvements in Outlook Express
http://www.microsoft.com/windowsxp/u...eb/sp2_oe.mspx

Also:

835935 - Release notes for Windows XP Service Pack 2
http://support.microsoft.com/default...b;en-us;835935

Changes to Functionality in Microsoft Windows XP Service Pack 2Part
1
Introduction
http://www.microsoft.com/technet/pro.../sp2chngs.mspx

842242 - Some programs seem to stop working after you install
Windows XP
Service Pack 2
http://support.microsoft.com/default...b;en-us;842242

884130 - Programs that may behave differently in Windows XP Service
Pack
2
http://support.microsoft.com/?kbid=884130





I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please
check
the
websites of the individual OE MVP's that address other issues not
listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post a
question
in these newsgroups and we will be more than happy to respond and
attempt
to
help. Just go to Tools | Accounts | Add | News and add
msnews.microsoft.com
as a newsserver and then you can address your question to the
appropriate
newsgroup.

I saw this in one of the postings in this newsgroup.

Outlook Express Stops Responding or Does Not Start
http://support.microsoft.com/?kbid=274017

I read the instructions and followed it.
But I could not find on the right pane the word
"changing" or "changing value"

The closest words were
Default value not set.

Can any one pls. help me.

Thanks
Ava




"Jim Pickering" wrote in message ...
Do a file search for the file, folders.dbx and delete it (with Outlook
Express closed), then see if OE will open correctly. You can also try
creating a new identity, then use OE's menu, File/Exit and Log Off Identity
and reopen it using the new identity. Then create a mail account in that
new identity (the same as you have in your problem identity) and test it.
If that works, your previous identity is most likely corrupted. If it works
w/o problem then you can import your mail messages using OE's menu,
File/Import/Messages, selecting From an Identity and then you can delete the
older, problem identity.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"rita goldman" wrote in message
om...
Am I doing the right thing ?

To compact the folders I created new folders in OE6 under local folders.
Should the new folders be created under LOCAL FOLDERS ?
After the above I went offline and compacted the folders.

I have tried everything so far but My OE6 is still Freezing.

Any other suggestions ?
Thanks
Ava


(ava cohen) wrote in message
. com...
In addition, I ran scandisk twice, defrag, Adaware, AVG virus scan etc.

Still no change

OE Freezes and sometime it says OE not responding.

I desperately need help...being a non technical person.

Thanks
Ava


"Jim Pickering" wrote in message
...
No you will not lose any mail by deleting folders.dbx but you will lose
your
subscribed newsgroups and if you have set up a folder hierarchy for
your
mail folders, that will need to be recreated along with any message
rules
that may point to folders will have to be edited. But it hopefully
will fix
your problem. Post back with your results.

Also, check for parasites:

Go here for info:
http://aumha.org/a/tshoot.php#malware

And for a quick check:
http://aumha.org/a/noads.php
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"ava cohen" wrote in message
om...
I think I have done almost everything so far that has been suggested
except one:
and that is delete folders.dbx

If I do this will I lose all me emails. My emails are real important
to me so I am hestitating to do so. I cannot afford to lose my emails
in OE.

Pls. let me know.

Also do I have to do so for each identity separately ...I am not sure
if this question is relevant or appropriate...but since I am
technically Ignorant, I am asking.

Thanks
ava



"Steve Cochran" wrote in message
...
Take a look at point 8 below. Also do points 2 and 3 and see if
that
makes
any difference. If not, then go to File | Identities and set up a
new
Identity and do point 2 in that Identity. See if that fixes it.

steve

"ava cohen" wrote in message
om...
I did what you said below. But OE is still very slow.

What should I do now ?

I do not have that many mails ..perhaps 300 and most are short and
some perhaps have a 1 or 2 page word doc attached.

PLEASE HELP.

Thanks
Ava






"Bruce Hagen" wrote in message
...
Do not archive mail on default OE folders. They will eventually
become corrupted. Create your own user defined folders for
storing
mail and move your mail to them. Empty Deleted Items folder
regularly.

After you are done, follow up by compacting your folders
manually
while working *offline* and do it often.

FileWork Offline (or double click Working Online in the Status
Bar).
FileFolderCompact all folders.

In ToolsOptionsMaintenance: Uncheck Compact messages in
background
and leave it unchecked.

--
Bruce Hagen
~IB-CA~


"ava cohen" wrote in message
m...
I have a Win ME PC

OE opens at normal speed but when I click to:

- read a mail- it takes forever to open
-reply to a message - it takes forever to open

it is very SLOW.

I ran
- adaware
- AVG virus scan
-Scandisk
-Defrag

Still very slow.

What else can I do ?

Any suggestions ?

PLEASE HELP I AM NOT TECHNICAL.

Thanks
Ava



1. Don't open attachments.

Most computer infections are the result of the user opening email
attachments. The attachment usually contains a virus or worm or
trojan
that
infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has now
set
OE
to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install
SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See
this
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save
the
attachment to disk first and then scan it with your antivirus
software.

The most significant thing you can do to prevent such infections, is
to
educate yourself on what attachments may constitute a threat to your
system,
and never open any such attachments, no matter who they are from.



2. Turn off Background Compaction. (Note that with WinXP SP2, this
feature
is already disabled.)

When a message is deleted, moved or marked as read in an OE message
file
(dbx), then wasted space is generated in that file, and the folder
must
be
compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options |
Maintenance
called
"background compaction", which turns itself on if the folders in
your
message store get too much wasted space. This feature uses 100% CPU
time
and slows down your system, while it is active. In addition, if the
process
is somewhat interrupted, then the entire message store can become
corrupt.

To prevent such corruption, turn off background compaction under
Tools |
Options | Maintenance for each Identity you have, and then compact
manually
and frequently using File | Folder | Compact all. This will make OE
more
stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and
intercept
(incoming and, in some cases, outgoing) messages that might contain
virus.

The problem with this approach is that the antivirus software can
trigger
the destruction of an entire message folder or the entire message
store,
when it attempts to remove a message containing a potential virus.

To prevent the possibility of such destruction occuring, turn off
email
scanning in your antivirus software. You will still be protected
against
infection. If you attempt to open a message attachment containing a
potential virus, then your antivirus software will recognize that
your
are
attempting to infect your system, and will block you from doing so.
The
best practice on the user's part is to save an attachment to disk
and
then
scan it with the antivirus software prior to opening it. Messages
opened
themselves (if you have the latest security updates from Windows
Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your system
being
continuosly scanned by antivirus software, so turn off email
scanning to
prevent destruction of your message store.

From a post by Frank Saunders:

From
http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to viruses
and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files,
including
email, as they are saved to your hard drive. As long as you keep
your
virus
definitions up to date with LiveUpdate, and keep Auto-Protect
enabled and
set to scan files as they are created or downloaded, your system is
fully
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described in
points 2
and 3 above. Turn these options off to prevent message store
corruption.

If you do lose your messages, you can try using my DBXtract program
to
attempt to recover the lost messages. Note that dbx files are
hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more
accurate
than DBXtract,
and it also has the capability of reading directly from the disk
and
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version,
and
all
your messages are lost, then see this article (note that the
technique in
the article does not only apply to the issue addressed in the
article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing
After
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error message,
which
is erroneous in itself, and try one of the following techniques to
get
your
messages back:
a. Right click on each dbx file or a selection of them and go to
Properties
and clear the read only attribute of the files. Then try File |
Import |
Messages again.
b. Import the dbx files individually. See the last paragraph on
this
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and
settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's
free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on this
page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the
registry
and what is in the message store. Often, one can fix this problem
by
deleting folders.dbx. If that doesn't work, then try moving all the
dbx
files to another directory and see if that fixes it. Alternatively,
see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other
programs
running during the install and interfering with the updating of
necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type
msconfig
and disable all startup items and non Microsoft services. Then
reboot.
Then proceed with the installation. Startup items can then be
re-enabled.

For additional info see:

Win98:
http://support.microsoft.com/default...65&Product=w98
WinXP:
http://support.microsoft.com/default...&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it. Then
disable
all antivirus services under Computer Management | Services and then
reboot.
Then install. After the installation you can import the key back
into
the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is
either
trying to sell you something you probably don't want or else is
trying to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and
then
scan it with your antivirus software to ensure it is not infected
(make
sure
your antivirus software definitions are up to date). If the
attachment
is
from someone you don't know, don't even bother opening it. Its not
worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on
the
toolbar to turn this on and off). Then go to View | Columns and
enable
most
of the headers. That way you can scan the headers and pick out the
various
obvious unwanted mail. Once you find messages that you don't want
to
open,
select the headers of those messages without opening the messages
and
perform a Shift-Delete to permanently remove them from the folder.
Once
they are removed, they will no longer be accessible, so don't do
this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools |
Options |
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in
plain
text prevents any returns to the spammer's server, so your email
address
cannot be validated in that fashion. In addition, it prevents
malformed
or
malicious HTML code from executing. If you find the message is
worth
viewing as HTML, then you can go back to Tools | Options | Read and
uncheck
the option to read in plain text only and then reopen the message to
view
it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the
message
details without having to open the message. You can also use the
"Compact
Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you
can
set
up message rules to block out some of these messages. See the help
file
in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is
deceptive,
go to Message | Forward as attachment and send it to .

The US Federal Trade Comission is launching a major crackdown on
deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more
info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as
the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in
this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search
Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the
other
won't. Also, each needs to be updated before every use, even when
just
downloaded. There's also a lot more to do than just those two
programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and
CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please
post
back
in the same thread.

14. Issues with WinXP SP2.

For general information on WinXP SP2 see:

Windows XP Service Pack 2 Resources for IT Professionals
http://www.microsoft.com/technet/pro.../winxpsp2.mspx

For Internet Explorer changes with SP2 see:


Changes to Functionality in Microsoft Windows XP Service Pack 2:
Part 5:
Enhanced Browsing Security
http://www.microsoft.com/technet/pro.../sp2brows.mspx

883256 - How to manage Internet Explorer add-ons in Windows XP
Service
Pack
2
http://support.microsoft.com/default...b;EN-US;883256

For Outlook Express changes with SP2 see:


Use the New Security Improvements in Outlook Express
http://www.microsoft.com/windowsxp/u...eb/sp2_oe.mspx

Also:

835935 - Release notes for Windows XP Service Pack 2
http://support.microsoft.com/default...b;en-us;835935

Changes to Functionality in Microsoft Windows XP Service Pack 2Part
1
Introduction
http://www.microsoft.com/technet/pro.../sp2chngs.mspx

842242 - Some programs seem to stop working after you install
Windows XP
Service Pack 2
http://support.microsoft.com/default...b;en-us;842242

884130 - Programs that may behave differently in Windows XP Service
Pack
2
http://support.microsoft.com/?kbid=884130





I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please
check
the
websites of the individual OE MVP's that address other issues not
listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post a
question
in these newsgroups and we will be more than happy to respond and
attempt
to
help. Just go to Tools | Accounts | Add | News and add
msnews.microsoft.com
as a newsserver and then you can address your question to the
appropriate
newsgroup.

Have you deleted folders.dbx? If not, why not? Your mail will remain
intact.

As for the KB article if the registry word changing does not appear in your
registry, it's obvious that the problem the article is talking about does
NOT apply in your case. Good luck.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"ava cohen" wrote in message
om...
I saw this in one of the postings in this newsgroup.

Outlook Express Stops Responding or Does Not Start
http://support.microsoft.com/?kbid=274017

I read the instructions and followed it.
But I could not find on the right pane the word
"changing" or "changing value"

The closest words were
Default value not set.

Can any one pls. help me.

Thanks
Ava

As has been pointed out in other posts, it may be that you need to uninstall
and reinstall both Internet Explorer and Outlook Express. Method 2 as
outlined in this KB article applies to all operating sytems, except Windows
95, and should do the job for you. Just be certain that before doing the
reinstall, that you totally disable any antivirus program you may have
running in the background to avoid corrupting your reinstall:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows:
http://support.microsoft.com/default...;en-us;Q318378
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.




"ava cohen" wrote in message
om...
Hi
1. I did a file search and deleted folders.dbx
No improvement.

2. I created a new identity and tried it....still OE takes very long
when I click on "Create mail" to open a new window.

What shall I do now ?

PLEASE help Me !

Thanks
Ava





"Jim Pickering" wrote in message
...
Do a file search for the file, folders.dbx and delete it (with Outlook
Express closed), then see if OE will open correctly. You can also try
creating a new identity, then use OE's menu, File/Exit and Log Off
Identity
and reopen it using the new identity. Then create a mail account in that
new identity (the same as you have in your problem identity) and test it.
If that works, your previous identity is most likely corrupted. If it
works
w/o problem then you can import your mail messages using OE's menu,
File/Import/Messages, selecting From an Identity and then you can delete
the
older, problem identity.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"rita goldman" wrote in message
om...
Am I doing the right thing ?

To compact the folders I created new folders in OE6 under local
folders.
Should the new folders be created under LOCAL FOLDERS ?
After the above I went offline and compacted the folders.

I have tried everything so far but My OE6 is still Freezing.

Any other suggestions ?
Thanks
Ava


(ava cohen) wrote in message
. com...
In addition, I ran scandisk twice, defrag, Adaware, AVG virus scan
etc.

Still no change

OE Freezes and sometime it says OE not responding.

I desperately need help...being a non technical person.

Thanks
Ava


"Jim Pickering" wrote in message
...
No you will not lose any mail by deleting folders.dbx but you will
lose
your
subscribed newsgroups and if you have set up a folder hierarchy for
your
mail folders, that will need to be recreated along with any message
rules
that may point to folders will have to be edited. But it hopefully
will fix
your problem. Post back with your results.

Also, check for parasites:

Go here for info:
http://aumha.org/a/tshoot.php#malware

And for a quick check:
http://aumha.org/a/noads.php
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"ava cohen" wrote in message
om...
I think I have done almost everything so far that has been
suggested
except one:
and that is delete folders.dbx

If I do this will I lose all me emails. My emails are real
important
to me so I am hestitating to do so. I cannot afford to lose my
emails
in OE.

Pls. let me know.

Also do I have to do so for each identity separately ...I am not
sure
if this question is relevant or appropriate...but since I am
technically Ignorant, I am asking.

Thanks
ava



"Steve Cochran" wrote in message
...
Take a look at point 8 below. Also do points 2 and 3 and see if
that
makes
any difference. If not, then go to File | Identities and set up
a
new
Identity and do point 2 in that Identity. See if that fixes it.

steve

"ava cohen" wrote in message
om...
I did what you said below. But OE is still very slow.

What should I do now ?

I do not have that many mails ..perhaps 300 and most are short
and
some perhaps have a 1 or 2 page word doc attached.

PLEASE HELP.

Thanks
Ava






"Bruce Hagen" wrote in message
...
Do not archive mail on default OE folders. They will
eventually
become corrupted. Create your own user defined folders for
storing
mail and move your mail to them. Empty Deleted Items folder
regularly.

After you are done, follow up by compacting your folders
manually
while working *offline* and do it often.

FileWork Offline (or double click Working Online in the
Status
Bar).
FileFolderCompact all folders.

In ToolsOptionsMaintenance: Uncheck Compact messages in
background
and leave it unchecked.

--
Bruce Hagen
~IB-CA~


"ava cohen" wrote in message
m...
I have a Win ME PC

OE opens at normal speed but when I click to:

- read a mail- it takes forever to open
-reply to a message - it takes forever to open

it is very SLOW.

I ran
- adaware
- AVG virus scan
-Scandisk
-Defrag

Still very slow.

What else can I do ?

Any suggestions ?

PLEASE HELP I AM NOT TECHNICAL.

Thanks
Ava



1. Don't open attachments.

Most computer infections are the result of the user opening email
attachments. The attachment usually contains a virus or worm or
trojan
that
infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has
now
set
OE
to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You
Install
SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6
(Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See
this
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you
save
the
attachment to disk first and then scan it with your antivirus
software.

The most significant thing you can do to prevent such infections,
is
to
educate yourself on what attachments may constitute a threat to
your
system,
and never open any such attachments, no matter who they are from.



2. Turn off Background Compaction. (Note that with WinXP SP2,
this
feature
is already disabled.)

When a message is deleted, moved or marked as read in an OE
message
file
(dbx), then wasted space is generated in that file, and the
folder
must
be
compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options |
Maintenance
called
"background compaction", which turns itself on if the folders in
your
message store get too much wasted space. This feature uses 100%
CPU
time
and slows down your system, while it is active. In addition, if
the
process
is somewhat interrupted, then the entire message store can become
corrupt.

To prevent such corruption, turn off background compaction under
Tools |
Options | Maintenance for each Identity you have, and then
compact
manually
and frequently using File | Folder | Compact all. This will make
OE
more
stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and
intercept
(incoming and, in some cases, outgoing) messages that might
contain
virus.

The problem with this approach is that the antivirus software can
trigger
the destruction of an entire message folder or the entire message
store,
when it attempts to remove a message containing a potential
virus.

To prevent the possibility of such destruction occuring, turn off
email
scanning in your antivirus software. You will still be protected
against
infection. If you attempt to open a message attachment
containing a
potential virus, then your antivirus software will recognize that
your
are
attempting to infect your system, and will block you from doing
so.
The
best practice on the user's part is to save an attachment to disk
and
then
scan it with the antivirus software prior to opening it.
Messages
opened
themselves (if you have the latest security updates from Windows
Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your system
being
continuosly scanned by antivirus software, so turn off email
scanning to
prevent destruction of your message store.

From a post by Frank Saunders:

From
http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to
viruses
and
malicious software in email. It is a separate layer of protection
in
addition to Auto-Protect. Auto-Protect scans any incoming files,
including
email, as they are saved to your hard drive. As long as you keep
your
virus
definitions up to date with LiveUpdate, and keep Auto-Protect
enabled and
set to scan files as they are created or downloaded, your system
is
fully
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described
in
points 2
and 3 above. Turn these options off to prevent message store
corruption.

If you do lose your messages, you can try using my DBXtract
program
to
attempt to recover the lost messages. Note that dbx files are
hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more
accurate
than DBXtract,
and it also has the capability of reading directly from the disk
and
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS
version,
and
all
your messages are lost, then see this article (note that the
technique in
the article does not only apply to the issue addressed in the
article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are
Missing
After
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error
message,
which
is erroneous in itself, and try one of the following techniques
to
get
your
messages back:
a. Right click on each dbx file or a selection of them and go to
Properties
and clear the read only attribute of the files. Then try File |
Import |
Messages again.
b. Import the dbx files individually. See the last paragraph on
this
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or
http://www.oehelp.com/DBXpress/

See also:
http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and
settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David
Guess's
free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on
this
page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the
registry
and what is in the message store. Often, one can fix this
problem
by
deleting folders.dbx. If that doesn't work, then try moving all
the
dbx
files to another directory and see if that fixes it.
Alternatively,
see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other
programs
running during the install and interfering with the updating of
necessary
files. Antivirus software is notorious for this. To minimize
such
interference, in Win98, WinMe, and WinXP go to Start | Run and
type
msconfig
and disable all startup items and non Microsoft services. Then
reboot.
Then proceed with the installation. Startup items can then be
re-enabled.

For additional info see:

Win98:
http://support.microsoft.com/default...65&Product=w98
WinXP:
http://support.microsoft.com/default...&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to
this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it.
Then
disable
all antivirus services under Computer Management | Services and
then
reboot.
Then install. After the installation you can import the key back
into
the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is
either
trying to sell you something you probably don't want or else is
trying to
infect you with a virus via an email attachment. What can you
do?

a. Never open an attachment. First save an attachment to disk
and
then
scan it with your antivirus software to ensure it is not infected
(make
sure
your antivirus software definitions are up to date). If the
attachment
is
from someone you don't know, don't even bother opening it. Its
not
worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button
on
the
toolbar to turn this on and off). Then go to View | Columns and
enable
most
of the headers. That way you can scan the headers and pick out
the
various
obvious unwanted mail. Once you find messages that you don't
want
to
open,
select the headers of those messages without opening the messages
and
perform a Shift-Delete to permanently remove them from the
folder.
Once
they are removed, they will no longer be accessible, so don't do
this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools |
Options |
Read and check the box that says "read all messages in plain
text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading
in
plain
text prevents any returns to the spammer's server, so your email
address
cannot be validated in that fashion. In addition, it prevents
malformed
or
malicious HTML code from executing. If you find the message is
worth
viewing as HTML, then you can go back to Tools | Options | Read
and
uncheck
the option to read in plain text only and then reopen the message
to
view
it
as HTML (note that you can put this button on a toolbar with
OETool
(www.oehelp.com/OETool/). You can also use OETool to view the
message
details without having to open the message. You can also use the
"Compact
Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source,
you
can
set
up message rules to block out some of these messages. See the
help
file
in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is
deceptive,
go to Message | Forward as attachment and send it to
.

The US Federal Trade Comission is launching a major crackdown on
deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for
more
info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as
the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in
this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express
in
Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search
Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things
the
other
won't. Also, each needs to be updated before every use, even
when
just
downloaded. There's also a lot more to do than just those two
programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and
CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please
post
back
in the same thread.

14. Issues with WinXP SP2.

For general information on WinXP SP2 see:

Windows XP Service Pack 2 Resources for IT Professionals
http://www.microsoft.com/technet/pro.../winxpsp2.mspx

For Internet Explorer changes with SP2 see:


Changes to Functionality in Microsoft Windows XP Service Pack 2:
Part 5:
Enhanced Browsing Security
http://www.microsoft.com/technet/pro.../sp2brows.mspx

883256 - How to manage Internet Explorer add-ons in Windows XP
Service
Pack
2
http://support.microsoft.com/default...b;EN-US;883256

For Outlook Express changes with SP2 see:


Use the New Security Improvements in Outlook Express
http://www.microsoft.com/windowsxp/u...eb/sp2_oe.mspx

Also:

835935 - Release notes for Windows XP Service Pack 2
http://support.microsoft.com/default...b;en-us;835935

Changes to Functionality in Microsoft Windows XP Service Pack
2Part
1
Introduction
http://www.microsoft.com/technet/pro.../sp2chngs.mspx

842242 - Some programs seem to stop working after you install
Windows XP
Service Pack 2
http://support.microsoft.com/default...b;en-us;842242

884130 - Programs that may behave differently in Windows XP
Service
Pack
2
http://support.microsoft.com/?kbid=884130





I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition,
please
check
the
websites of the individual OE MVP's that address other issues not
listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post
a
question
in these newsgroups and we will be more than happy to respond and
attempt
to
help. Just go to Tools | Accounts | Add | News and add
msnews.microsoft.com
as a newsserver and then you can address your question to the
appropriate
newsgroup.

Thanks for your post.

Will I lose all my mail in OE if I uninstall /reinstall IE and OE.
I think the last time I did it I lost all all my OE mail.

Thanks
Ava


"Jim Pickering" wrote in message ...
As has been pointed out in other posts, it may be that you need to uninstall
and reinstall both Internet Explorer and Outlook Express. Method 2 as
outlined in this KB article applies to all operating sytems, except Windows
95, and should do the job for you. Just be certain that before doing the
reinstall, that you totally disable any antivirus program you may have
running in the background to avoid corrupting your reinstall:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows:
http://support.microsoft.com/default...;en-us;Q318378
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.




"ava cohen" wrote in message
om...
Hi
1. I did a file search and deleted folders.dbx
No improvement.

2. I created a new identity and tried it....still OE takes very long
when I click on "Create mail" to open a new window.

What shall I do now ?

PLEASE help Me !

Thanks
Ava





"Jim Pickering" wrote in message
...
Do a file search for the file, folders.dbx and delete it (with Outlook
Express closed), then see if OE will open correctly. You can also try
creating a new identity, then use OE's menu, File/Exit and Log Off
Identity
and reopen it using the new identity. Then create a mail account in that
new identity (the same as you have in your problem identity) and test it.
If that works, your previous identity is most likely corrupted. If it
works
w/o problem then you can import your mail messages using OE's menu,
File/Import/Messages, selecting From an Identity and then you can delete
the
older, problem identity.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"rita goldman" wrote in message
om...
Am I doing the right thing ?

To compact the folders I created new folders in OE6 under local
folders.
Should the new folders be created under LOCAL FOLDERS ?
After the above I went offline and compacted the folders.

I have tried everything so far but My OE6 is still Freezing.

Any other suggestions ?
Thanks
Ava


(ava cohen) wrote in message
. com...
In addition, I ran scandisk twice, defrag, Adaware, AVG virus scan
etc.

Still no change

OE Freezes and sometime it says OE not responding.

I desperately need help...being a non technical person.

Thanks
Ava


"Jim Pickering" wrote in message
...
No you will not lose any mail by deleting folders.dbx but you will
lose
your
subscribed newsgroups and if you have set up a folder hierarchy for
your
mail folders, that will need to be recreated along with any message
rules
that may point to folders will have to be edited. But it hopefully
will fix
your problem. Post back with your results.

Also, check for parasites:

Go here for info:
http://aumha.org/a/tshoot.php#malware

And for a quick check:
http://aumha.org/a/noads.php
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"ava cohen" wrote in message
om...
I think I have done almost everything so far that has been
suggested
except one:
and that is delete folders.dbx

If I do this will I lose all me emails. My emails are real
important
to me so I am hestitating to do so. I cannot afford to lose my
emails
in OE.

Pls. let me know.

Also do I have to do so for each identity separately ...I am not
sure
if this question is relevant or appropriate...but since I am
technically Ignorant, I am asking.

Thanks
ava



"Steve Cochran" wrote in message
...
Take a look at point 8 below. Also do points 2 and 3 and see if
that
makes
any difference. If not, then go to File | Identities and set up
a
new
Identity and do point 2 in that Identity. See if that fixes it.

steve

"ava cohen" wrote in message
om...
I did what you said below. But OE is still very slow.

What should I do now ?

I do not have that many mails ..perhaps 300 and most are short
and
some perhaps have a 1 or 2 page word doc attached.

PLEASE HELP.

Thanks
Ava






"Bruce Hagen" wrote in message
...
Do not archive mail on default OE folders. They will
eventually
become corrupted. Create your own user defined folders for
storing
mail and move your mail to them. Empty Deleted Items folder
regularly.

After you are done, follow up by compacting your folders
manually
while working *offline* and do it often.

FileWork Offline (or double click Working Online in the
Status
Bar).
FileFolderCompact all folders.

In ToolsOptionsMaintenance: Uncheck Compact messages in
background
and leave it unchecked.

--
Bruce Hagen
~IB-CA~


"ava cohen" wrote in message
m...
I have a Win ME PC

OE opens at normal speed but when I click to:

- read a mail- it takes forever to open
-reply to a message - it takes forever to open

it is very SLOW.

I ran
- adaware
- AVG virus scan
-Scandisk
-Defrag

Still very slow.

What else can I do ?

Any suggestions ?

PLEASE HELP I AM NOT TECHNICAL.

Thanks
Ava



1. Don't open attachments.

Most computer infections are the result of the user opening email
attachments. The attachment usually contains a virus or worm or
trojan
that
infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has
now
set
OE
to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You
Install
SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6
(Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See
this
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you
save
the
attachment to disk first and then scan it with your antivirus
software.

The most significant thing you can do to prevent such infections,
is
to
educate yourself on what attachments may constitute a threat to
your
system,
and never open any such attachments, no matter who they are from.



2. Turn off Background Compaction. (Note that with WinXP SP2,
this
feature
is already disabled.)

When a message is deleted, moved or marked as read in an OE
message
file
(dbx), then wasted space is generated in that file, and the
folder
must
be
compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options |
Maintenance
called
"background compaction", which turns itself on if the folders in
your
message store get too much wasted space. This feature uses 100%
CPU
time
and slows down your system, while it is active. In addition, if
the
process
is somewhat interrupted, then the entire message store can become
corrupt.

To prevent such corruption, turn off background compaction under
Tools |
Options | Maintenance for each Identity you have, and then
compact
manually
and frequently using File | Folder | Compact all. This will make
OE
more
stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and
intercept
(incoming and, in some cases, outgoing) messages that might
contain
virus.

The problem with this approach is that the antivirus software can
trigger
the destruction of an entire message folder or the entire message
store,
when it attempts to remove a message containing a potential
virus.

To prevent the possibility of such destruction occuring, turn off
email
scanning in your antivirus software. You will still be protected
against
infection. If you attempt to open a message attachment
containing a
potential virus, then your antivirus software will recognize that
your
are
attempting to infect your system, and will block you from doing
so.
The
best practice on the user's part is to save an attachment to disk
and
then
scan it with the antivirus software prior to opening it.
Messages
opened
themselves (if you have the latest security updates from Windows
Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your system
being
continuosly scanned by antivirus software, so turn off email
scanning to
prevent destruction of your message store.

From a post by Frank Saunders:

From
http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to
viruses
and
malicious software in email. It is a separate layer of protection
in
addition to Auto-Protect. Auto-Protect scans any incoming files,
including
email, as they are saved to your hard drive. As long as you keep
your
virus
definitions up to date with LiveUpdate, and keep Auto-Protect
enabled and
set to scan files as they are created or downloaded, your system
is
fully
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described
in
points 2
and 3 above. Turn these options off to prevent message store
corruption.

If you do lose your messages, you can try using my DBXtract
program
to
attempt to recover the lost messages. Note that dbx files are
hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more
accurate
than DBXtract,
and it also has the capability of reading directly from the disk
and
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS
version,
and
all
your messages are lost, then see this article (note that the
technique in
the article does not only apply to the issue addressed in the
article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are
Missing
After
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error
message,
which
is erroneous in itself, and try one of the following techniques
to
get
your
messages back:
a. Right click on each dbx file or a selection of them and go to
Properties
and clear the read only attribute of the files. Then try File |
Import |
Messages again.
b. Import the dbx files individually. See the last paragraph on
this
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or
http://www.oehelp.com/DBXpress/

See also:
http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and
settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David
Guess's
free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on
this
page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the
registry
and what is in the message store. Often, one can fix this
problem
by
deleting folders.dbx. If that doesn't work, then try moving all
the
dbx
files to another directory and see if that fixes it.
Alternatively,
see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other
programs
running during the install and interfering with the updating of
necessary
files. Antivirus software is notorious for this. To minimize
such
interference, in Win98, WinMe, and WinXP go to Start | Run and
type
msconfig
and disable all startup items and non Microsoft services. Then
reboot.
Then proceed with the installation. Startup items can then be
re-enabled.

For additional info see:

Win98:
http://support.microsoft.com/default...65&Product=w98
WinXP:
http://support.microsoft.com/default...&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to
this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it.
Then
disable
all antivirus services under Computer Management | Services and
then
reboot.
Then install. After the installation you can import the key back
into
the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is
either
trying to sell you something you probably don't want or else is
trying to
infect you with a virus via an email attachment. What can you
do?

a. Never open an attachment. First save an attachment to disk
and
then
scan it with your antivirus software to ensure it is not infected
(make
sure
your antivirus software definitions are up to date). If the
attachment
is
from someone you don't know, don't even bother opening it. Its
not
worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button
on
the
toolbar to turn this on and off). Then go to View | Columns and
enable
most
of the headers. That way you can scan the headers and pick out
the
various
obvious unwanted mail. Once you find messages that you don't
want
to
open,
select the headers of those messages without opening the messages
and
perform a Shift-Delete to permanently remove them from the
folder.
Once
they are removed, they will no longer be accessible, so don't do
this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools |
Options |
Read and check the box that says "read all messages in plain
text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading
in
plain
text prevents any returns to the spammer's server, so your email
address
cannot be validated in that fashion. In addition, it prevents
malformed
or
malicious HTML code from executing. If you find the message is
worth
viewing as HTML, then you can go back to Tools | Options | Read
and
uncheck
the option to read in plain text only and then reopen the message
to
view
it
as HTML (note that you can put this button on a toolbar with
OETool
(www.oehelp.com/OETool/). You can also use OETool to view the
message
details without having to open the message. You can also use the
"Compact
Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source,
you
can
set
up message rules to block out some of these messages. See the
help
file
in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is
deceptive,
go to Message | Forward as attachment and send it to
.

The US Federal Trade Comission is launching a major crackdown on
deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for
more
info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as
the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in
this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express
in
Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search
Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things
the
other
won't. Also, each needs to be updated before every use, even
when
just
downloaded. There's also a lot more to do than just those two
programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and
CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please
post
back
in the same thread.

14. Issues with WinXP SP2.

For general information on WinXP SP2 see:

Windows XP Service Pack 2 Resources for IT Professionals
http://www.microsoft.com/technet/pro.../winxpsp2.mspx

For Internet Explorer changes with SP2 see:


Changes to Functionality in Microsoft Windows XP Service Pack 2:
Part 5:
Enhanced Browsing Security
http://www.microsoft.com/technet/pro.../sp2brows.mspx

883256 - How to manage Internet Explorer add-ons in Windows XP
Service
Pack
2
http://support.microsoft.com/default...b;EN-US;883256

For Outlook Express changes with SP2 see:


Use the New Security Improvements in Outlook Express
http://www.microsoft.com/windowsxp/u...eb/sp2_oe.mspx

Also:

835935 - Release notes for Windows XP Service Pack 2
http://support.microsoft.com/default...b;en-us;835935

Changes to Functionality in Microsoft Windows XP Service Pack
2Part
1
Introduction
http://www.microsoft.com/technet/pro.../sp2chngs.mspx

842242 - Some programs seem to stop working after you install
Windows XP
Service Pack 2
http://support.microsoft.com/default...b;en-us;842242

884130 - Programs that may behave differently in Windows XP
Service
Pack
2
http://support.microsoft.com/?kbid=884130





I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition,
please
check
the
websites of the individual OE MVP's that address other issues not
listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post
a
question
in these newsgroups and we will be more than happy to respond and
attempt
to
help. Just go to Tools | Accounts | Add | News and add
msnews.microsoft.com
as a newsserver and then you can address your question to the
appropriate
newsgroup.

Yes,
I did delete ALL the folders.dbx. I did a file search. They were quite a few.

It still says OE not responding and my PC freezes.

PLEASE HELP !

Thanks


"Jim Pickering" wrote in message ...
Have you deleted folders.dbx? If not, why not? Your mail will remain
intact.

As for the KB article if the registry word changing does not appear in your
registry, it's obvious that the problem the article is talking about does
NOT apply in your case. Good luck.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"ava cohen" wrote in message
om...
I saw this in one of the postings in this newsgroup.

Outlook Express Stops Responding or Does Not Start
http://support.microsoft.com/?kbid=274017

I read the instructions and followed it.
But I could not find on the right pane the word
"changing" or "changing value"

The closest words were
Default value not set.

Can any one pls. help me.

Thanks
Ava

No your mail should not be lost, but if it's a concern, determine the
location of your message store folder and copy the contents (all the dbx
files in it) to a new folder you create on your Desktop. If you have
multiple identities, you will have to do this for each identity. To
determine the location of the store folder, while in Outlook Express, click
Tools/Options/Maintenance and then click the Store Folder button. You would
have to do this for each identity if you have more than one and only while
working in that specific identity.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"ava cohen" wrote in message
om...
Thanks for your post.

Will I lose all my mail in OE if I uninstall /reinstall IE and OE.
I think the last time I did it I lost all all my OE mail.

Thanks
Ava


"Jim Pickering" wrote in message
...
As has been pointed out in other posts, it may be that you need to
uninstall
and reinstall both Internet Explorer and Outlook Express. Method 2 as
outlined in this KB article applies to all operating sytems, except
Windows
95, and should do the job for you. Just be certain that before doing the
reinstall, that you totally disable any antivirus program you may have
running in the background to avoid corrupting your reinstall:

How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows:
http://support.microsoft.com/default...;en-us;Q318378
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.




"ava cohen" wrote in message
om...
Hi
1. I did a file search and deleted folders.dbx
No improvement.

2. I created a new identity and tried it....still OE takes very long
when I click on "Create mail" to open a new window.

What shall I do now ?

PLEASE help Me !

Thanks
Ava





"Jim Pickering" wrote in message
...
Do a file search for the file, folders.dbx and delete it (with Outlook
Express closed), then see if OE will open correctly. You can also
try
creating a new identity, then use OE's menu, File/Exit and Log Off
Identity
and reopen it using the new identity. Then create a mail account in
that
new identity (the same as you have in your problem identity) and test
it.
If that works, your previous identity is most likely corrupted. If it
works
w/o problem then you can import your mail messages using OE's menu,
File/Import/Messages, selecting From an Identity and then you can
delete
the
older, problem identity.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"rita goldman" wrote in message
om...
Am I doing the right thing ?

To compact the folders I created new folders in OE6 under local
folders.
Should the new folders be created under LOCAL FOLDERS ?
After the above I went offline and compacted the folders.

I have tried everything so far but My OE6 is still Freezing.

Any other suggestions ?
Thanks
Ava


(ava cohen) wrote in message
. com...
In addition, I ran scandisk twice, defrag, Adaware, AVG virus scan
etc.

Still no change

OE Freezes and sometime it says OE not responding.

I desperately need help...being a non technical person.

Thanks
Ava


"Jim Pickering" wrote in message
...
No you will not lose any mail by deleting folders.dbx but you
will
lose
your
subscribed newsgroups and if you have set up a folder hierarchy
for
your
mail folders, that will need to be recreated along with any
message
rules
that may point to folders will have to be edited. But it
hopefully
will fix
your problem. Post back with your results.

Also, check for parasites:

Go here for info:
http://aumha.org/a/tshoot.php#malware

And for a quick check:
http://aumha.org/a/noads.php
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"ava cohen" wrote in message
om...
I think I have done almost everything so far that has been
suggested
except one:
and that is delete folders.dbx

If I do this will I lose all me emails. My emails are real
important
to me so I am hestitating to do so. I cannot afford to lose my
emails
in OE.

Pls. let me know.

Also do I have to do so for each identity separately ...I am
not
sure
if this question is relevant or appropriate...but since I am
technically Ignorant, I am asking.

Thanks
ava



"Steve Cochran" wrote in message
...
Take a look at point 8 below. Also do points 2 and 3 and see
if
that
makes
any difference. If not, then go to File | Identities and set
up
a
new
Identity and do point 2 in that Identity. See if that fixes
it.

steve

"ava cohen" wrote in message
om...
I did what you said below. But OE is still very slow.

What should I do now ?

I do not have that many mails ..perhaps 300 and most are
short
and
some perhaps have a 1 or 2 page word doc attached.

PLEASE HELP.

Thanks
Ava






"Bruce Hagen" wrote in message
...
Do not archive mail on default OE folders. They will
eventually
become corrupted. Create your own user defined folders for
storing
mail and move your mail to them. Empty Deleted Items
folder
regularly.

After you are done, follow up by compacting your folders
manually
while working *offline* and do it often.

FileWork Offline (or double click Working Online in the
Status
Bar).
FileFolderCompact all folders.

In ToolsOptionsMaintenance: Uncheck Compact messages in
background
and leave it unchecked.

--
Bruce Hagen
~IB-CA~


"ava cohen" wrote in message
m...
I have a Win ME PC

OE opens at normal speed but when I click to:

- read a mail- it takes forever to open
-reply to a message - it takes forever to open

it is very SLOW.

I ran
- adaware
- AVG virus scan
-Scandisk
-Defrag

Still very slow.

What else can I do ?

Any suggestions ?

PLEASE HELP I AM NOT TECHNICAL.

Thanks
Ava



1. Don't open attachments.

Most computer infections are the result of the user opening
email
attachments. The attachment usually contains a virus or worm
or
trojan
that
infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft
has
now
set
OE
to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You
Install
SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6
(Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email.
See
this
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you
save
the
attachment to disk first and then scan it with your antivirus
software.

The most significant thing you can do to prevent such
infections,
is
to
educate yourself on what attachments may constitute a threat
to
your
system,
and never open any such attachments, no matter who they are
from.



2. Turn off Background Compaction. (Note that with WinXP
SP2,
this
feature
is already disabled.)

When a message is deleted, moved or marked as read in an OE
message
file
(dbx), then wasted space is generated in that file, and the
folder
must
be
compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options |
Maintenance
called
"background compaction", which turns itself on if the folders
in
your
message store get too much wasted space. This feature uses
100%
CPU
time
and slows down your system, while it is active. In addition,
if
the
process
is somewhat interrupted, then the entire message store can
become
corrupt.

To prevent such corruption, turn off background compaction
under
Tools |
Options | Maintenance for each Identity you have, and then
compact
manually
and frequently using File | Folder | Compact all. This will
make
OE
more
stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try
and
intercept
(incoming and, in some cases, outgoing) messages that might
contain
virus.

The problem with this approach is that the antivirus software
can
trigger
the destruction of an entire message folder or the entire
message
store,
when it attempts to remove a message containing a potential
virus.

To prevent the possibility of such destruction occuring, turn
off
email
scanning in your antivirus software. You will still be
protected
against
infection. If you attempt to open a message attachment
containing a
potential virus, then your antivirus software will recognize
that
your
are
attempting to infect your system, and will block you from
doing
so.
The
best practice on the user's part is to save an attachment to
disk
and
then
scan it with the antivirus software prior to opening it.
Messages
opened
themselves (if you have the latest security updates from
Windows
Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your
system
being
continuosly scanned by antivirus software, so turn off email
scanning to
prevent destruction of your message store.

From a post by Frank Saunders:

From
http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to
viruses
and
malicious software in email. It is a separate layer of
protection
in
addition to Auto-Protect. Auto-Protect scans any incoming
files,
including
email, as they are saved to your hard drive. As long as you
keep
your
virus
definitions up to date with LiveUpdate, and keep Auto-Protect
enabled and
set to scan files as they are created or downloaded, your
system
is
fully
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are
described
in
points 2
and 3 above. Turn these options off to prevent message store
corruption.

If you do lose your messages, you can try using my DBXtract
program
to
attempt to recover the lost messages. Note that dbx files are
hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and
more
accurate
than DBXtract,
and it also has the capability of reading directly from the
disk
and
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS
version,
and
all
your messages are lost, then see this article (note that the
technique in
the article does not only apply to the issue addressed in the
article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are
Missing
After
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error
message,
which
is erroneous in itself, and try one of the following
techniques
to
get
your
messages back:
a. Right click on each dbx file or a selection of them and go
to
Properties
and clear the read only attribute of the files. Then try File
|
Import |
Messages again.
b. Import the dbx files individually. See the last paragraph
on
this
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or
http://www.oehelp.com/DBXpress/

See also:
http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook
Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages
and
settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David
Guess's
free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on
this
page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in
the
registry
and what is in the message store. Often, one can fix this
problem
by
deleting folders.dbx. If that doesn't work, then try moving
all
the
dbx
files to another directory and see if that fixes it.
Alternatively,
see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to
other
programs
running during the install and interfering with the updating
of
necessary
files. Antivirus software is notorious for this. To minimize
such
interference, in Win98, WinMe, and WinXP go to Start | Run and
type
msconfig
and disable all startup items and non Microsoft services.
Then
reboot.
Then proceed with the installation. Startup items can then be
re-enabled.

For additional info see:

Win98:
http://support.microsoft.com/default...65&Product=w98
WinXP:
http://support.microsoft.com/default...&Product=winxp

Since Win2000 does not have msconfig, one has to manually go
to
this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it.
Then
disable
all antivirus services under Computer Management | Services
and
then
reboot.
Then install. After the installation you can import the key
back
into
the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email
is
either
trying to sell you something you probably don't want or else
is
trying to
infect you with a virus via an email attachment. What can you
do?

a. Never open an attachment. First save an attachment to
disk
and
then
scan it with your antivirus software to ensure it is not
infected
(make
sure
your antivirus software definitions are up to date). If the
attachment
is
from someone you don't know, don't even bother opening it.
Its
not
worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a
button
on
the
toolbar to turn this on and off). Then go to View | Columns
and
enable
most
of the headers. That way you can scan the headers and pick
out
the
various
obvious unwanted mail. Once you find messages that you don't
want
to
open,
select the headers of those messages without opening the
messages
and
perform a Shift-Delete to permanently remove them from the
folder.
Once
they are removed, they will no longer be accessible, so don't
do
this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools
|
Options |
Read and check the box that says "read all messages in plain
text"
(available only with IE6 SP1 or WinXP SP1 and higher).
Reading
in
plain
text prevents any returns to the spammer's server, so your
email
address
cannot be validated in that fashion. In addition, it prevents
malformed
or
malicious HTML code from executing. If you find the message
is
worth
viewing as HTML, then you can go back to Tools | Options |
Read
and
uncheck
the option to read in plain text only and then reopen the
message
to
view
it
as HTML (note that you can put this button on a toolbar with
OETool
(www.oehelp.com/OETool/). You can also use OETool to view the
message
details without having to open the message. You can also use
the
"Compact
Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source,
you
can
set
up message rules to block out some of these messages. See the
help
file
in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or
is
deceptive,
go to Message | Forward as attachment and send it to

.

The US Federal Trade Comission is launching a major crackdown
on
deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for
more
info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO)
as
the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2
in
this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook
Express
in
Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search
Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things
the
other
won't. Also, each needs to be updated before every use, even
when
just
downloaded. There's also a lot more to do than just those two
programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis
and
CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem
please
post
back
in the same thread.

14. Issues with WinXP SP2.

For general information on WinXP SP2 see:

Windows XP Service Pack 2 Resources for IT Professionals
http://www.microsoft.com/technet/pro.../winxpsp2.mspx

For Internet Explorer changes with SP2 see:


Changes to Functionality in Microsoft Windows XP Service Pack
2:
Part 5:
Enhanced Browsing Security
http://www.microsoft.com/technet/pro.../sp2brows.mspx

883256 - How to manage Internet Explorer add-ons in Windows XP
Service
Pack
2
http://support.microsoft.com/default...b;EN-US;883256

For Outlook Express changes with SP2 see:


Use the New Security Improvements in Outlook Express
http://www.microsoft.com/windowsxp/u...eb/sp2_oe.mspx

Also:

835935 - Release notes for Windows XP Service Pack 2
http://support.microsoft.com/default...b;en-us;835935

Changes to Functionality in Microsoft Windows XP Service Pack
2Part
1
Introduction
http://www.microsoft.com/technet/pro.../sp2chngs.mspx

842242 - Some programs seem to stop working after you install
Windows XP
Service Pack 2
http://support.microsoft.com/default...b;en-us;842242

884130 - Programs that may behave differently in Windows XP
Service
Pack
2
http://support.microsoft.com/?kbid=884130





I've left off some issues, but I believe these address the
most
common problems that users encounter with OE. In addition,
please
check
the
websites of the individual OE MVP's that address other issues
not
listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to
post
a
question
in these newsgroups and we will be more than happy to respond
and
attempt
to
help. Just go to Tools | Accounts | Add | News and add
msnews.microsoft.com
as a newsserver and then you can address your question to the
appropriate
newsgroup.

Was OE closed when you deleted Folders.dbx? See these pages, in order:

http://insideoe.tomsterdam.com/probl...htm#foldersdbx

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

(http://support.microsoft.com/?kbid=245419)
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Are You Ready for WinXP SP2?
http://www.microsoft.com/athome/secu...t/default.aspx

WinXP SP2 Release Notes
http://support.microsoft.com/default...b;en-us;835935

AumHa Forums
http://forum.aumha.org

ava cohen wrote:
Yes,
I did delete ALL the folders.dbx. I did a file search. They were quite a
few.

It still says OE not responding and my PC freezes.

PLEASE HELP !

Thanks


"Jim Pickering" wrote in message
...
Have you deleted folders.dbx? If not, why not? Your mail will remain
intact.

As for the KB article if the registry word changing does not appear in
your
registry, it's obvious that the problem the article is talking about does
NOT apply in your case. Good luck.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"ava cohen" wrote in message
om...
I saw this in one of the postings in this newsgroup.

Outlook Express Stops Responding or Does Not Start
http://support.microsoft.com/?kbid=274017

I read the instructions and followed it.
But I could not find on the right pane the word
"changing" or "changing value"

The closest words were
Default value not set.

Can any one pls. help me.

Thanks
Ava