Office Update SP3 "unsuccessful" ...WHY and HOW DO I INSTALL IT ???

Hi

Have OfficeXP running on WinXP SP2.

Office update says that I should install Office SP3 as a "critical" item
..........

Every time I try it (even with all office software shut down) it simply
fails saying that installation was "unsuccessful".

No further diagnostic information about the failure is available.

Can anybody tell me of an objective analysis I can use (ie. not a guessing
game or try this/that) to find out exactly why this upgrade fails?

Likewise, what do I need to do to install it successfully?

Thanks

See http://support.microsoft.com/?kbid=304498 "How to
troubleshoot failures updating your Office installation from the
Office Update Web site".

Richard wrote:

Hi

Have OfficeXP running on WinXP SP2.

Office update says that I should install Office SP3 as a "critical" item
.........

Every time I try it (even with all office software shut down) it simply
fails saying that installation was "unsuccessful".

No further diagnostic information about the failure is available.

Can anybody tell me of an objective analysis I can use (ie. not a guessing
game or try this/that) to find out exactly why this upgrade fails?

Likewise, what do I need to do to install it successfully?

Thanks

"garfield-n-odie" wrote in message
...
See http://support.microsoft.com/?kbid=304498 "How to troubleshoot
failures updating your Office installation from the Office Update Web
site".

Thanks ..... and now (having followed that link) I know just what utter crap
software Micro$haft spews out!

A pick one from nine methods of HIT-and-MISS (!) try it and see what happens
to attempt to get MS Office to update.

Including the ultra senseless one of turn off all firewalls ........ yeah
right.

I think I'll just forget SP3 until Micro$haft can come up with some decent
software that *can* install itself with me having to spend hours trying one
thing after another and *without* me having to expose my PC to hackers
whilst doing so.

You forgot to take your Midol again.

Richard wrote:

crap snipped

"garfield-n-odie" wrote in message
...
You forgot to take your Midol again.

Richard wrote:

crap snipped

What was crap ???

MS Office is meant to be an end user ...easy to use product. The updates
are meant to be virtually automatic and seamless in their installation.

Or do you consider the nice 9 option "solution" something an end user (most
likely a home or at best SOHO user) should have to contend with.

You also didn't address the point about the solution which included
switching off the firewall. In Micro$haft's own words: "We do not
recommend this workaround but are providing this information so that you can
implement this workaround at your own discretion. Use this workaround at
your own risk." Yet without following this step as 'recommended',
presumably MS would refuse to provide further support to the problem?

Your whole post ends up being crap by using an epithet. Case closed.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Richard asked:

| "garfield-n-odie" wrote in
| message ...
|| You forgot to take your Midol again.
||
|| Richard wrote:
||
||| crap snipped
|
| What was crap ???
|
| MS Office is meant to be an end user ...easy to use product. The
| updates are meant to be virtually automatic and seamless in their
| installation.
|
| Or do you consider the nice 9 option "solution" something an end user
| (most likely a home or at best SOHO user) should have to contend with.
|
| You also didn't address the point about the solution which included
| switching off the firewall. In Micro$haft's own words: "We do not
| recommend this workaround but are providing this information so that
| you can implement this workaround at your own discretion. Use this
| workaround at your own risk." Yet without following this step as
| 'recommended', presumably MS would refuse to provide further support
| to the problem?