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license issue
I purchased my PC from Dell and recently had to reformat
my hard drive because they were unable to recover the os. With my Pc came microsoft works suite 2002. After reformattoing I reinstalled my CD's for worksuite but I no longer have the paper jacket for the cd with the product code. I contacted Dell and told them my issue but to my surprise they said that they could not give me the code since the 2002 version had some kind of permission issue and I need to contact microsoft to get the code. The program is completely unavailable without the code and Support is not there on the weekend. I am somehow unable to contact online support and need to use word to complete a deadline for work asap. Please help. June |
#2
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license issue
Since it Works Suite Oem disk, Dell is responsible and should have the key on file. I would call the back and remind them of their oem agreement with Microsoft. (Assuming your computer under warranty). I bet if you told the you would like to return the computer. The would give you the key. Brian On Sat, 24 Apr 2004 17:11:07 -0700, "June Henderson" wrote: I purchased my PC from Dell and recently had to reformat my hard drive because they were unable to recover the os. With my Pc came microsoft works suite 2002. After reformattoing I reinstalled my CD's for worksuite but I no longer have the paper jacket for the cd with the product code. I contacted Dell and told them my issue but to my surprise they said that they could not give me the code since the 2002 version had some kind of permission issue and I need to contact microsoft to get the code. The program is completely unavailable without the code and Support is not there on the weekend. I am somehow unable to contact online support and need to use word to complete a deadline for work asap. Please help. June |
#3
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license issue
June Henderson wrote:
I purchased my PC from Dell and recently had to reformat my hard drive because they were unable to recover the os. With my Pc came microsoft works suite 2002. After reformattoing I reinstalled my CD's for worksuite but I no longer have the paper jacket for the cd with the product code. I contacted Dell and told them my issue but to my surprise they said that they could not give me the code since the 2002 version had some kind of permission issue and I need to contact microsoft to get the code. The program is completely unavailable without the code and Support is not there on the weekend. I am somehow unable to contact online support and need to use word to complete a deadline for work asap. Please help. June Sorry, but as the licence is OEM, Dell is responsible for *ALL* support - including replacement keys and media. MS cannot, will not and does not assist with OEM-provided software. Your only recourse is with Dell. Maybe you'd like to ask the CSR or TSR what this fictitious "permissions issue" is, exactly? Apart from a load of crap, obviously. You're going to have to keep on at Dell - escalate if necessary. |
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