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Office 2007 Professional: Help Files Issues



 
 
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  #1  
Old June 1st, 2010, 02:41 PM posted to microsoft.public.office.misc
cathalo
external usenet poster
 
Posts: 1
Default Office 2007 Professional: Help Files Issues

Gents,

I cannot find a solution to this odd issue and before I submit a support
ticket I thought I would ask the community.

We have office 2007 professional (volume licensing) on a Window 2003
terminal server. We have a few users out of a bunch that get the "This page
is unavailable" I have tried the Refresh and back. I've tried online and
offline modes. In offline I get the table of contents to the left but same
unavailable message when I click the links.

I noticed on testing some other users, that apparently never used the help.
That there are some prompts before hand. Is it possible to reset that for a
particular user?

Any help would be appreciative.

Regards,
Chris
06/01/2010
  #2  
Old June 2nd, 2010, 05:27 AM posted to microsoft.public.office.misc
Peter Foldes[_7_]
external usenet poster
 
Posts: 90
Default Office 2007 Professional: Help Files Issues

Is it the Help files you are talking about ?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"cathalo" wrote in message
...
Gents,

I cannot find a solution to this odd issue and before I submit a support
ticket I thought I would ask the community.

We have office 2007 professional (volume licensing) on a Window 2003
terminal server. We have a few users out of a bunch that get the "This page
is unavailable" I have tried the Refresh and back. I've tried online and
offline modes. In offline I get the table of contents to the left but same
unavailable message when I click the links.

I noticed on testing some other users, that apparently never used the help.
That there are some prompts before hand. Is it possible to reset that for a
particular user?

Any help would be appreciative.

Regards,
Chris
06/01/2010


  #3  
Old June 3rd, 2010, 11:18 PM posted to microsoft.public.office.misc
chris
external usenet poster
 
Posts: 2,039
Default Office 2007 Professional: Help Files Issues

Peter,

This correct. In the online or offline help screens



"Peter Foldes" wrote:

Is it the Help files you are talking about ?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"cathalo" wrote in message
...
Gents,

I cannot find a solution to this odd issue and before I submit a support
ticket I thought I would ask the community.

We have office 2007 professional (volume licensing) on a Window 2003
terminal server. We have a few users out of a bunch that get the "This page
is unavailable" I have tried the Refresh and back. I've tried online and
offline modes. In offline I get the table of contents to the left but same
unavailable message when I click the links.

I noticed on testing some other users, that apparently never used the help.
That there are some prompts before hand. Is it possible to reset that for a
particular user?

Any help would be appreciative.

Regards,
Chris
06/01/2010


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