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#1
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Vista Ultimate and Visio 2007 Pro Install problem
Am trying to install Visio 2007 Pro onto my Vista Ultimate laptop. When I run
the installer, it gives me an error message that the file: visprrWW.cab cannot be found. I looked at the CD, and the file shows in explorer, it also shows up in the MSOCache folder for the install. When you browse to the folder containing the cab, and tell the installer that it is there, it replies that it is not, and cancels the install. I would appreciate any help with this issue. Thanks |
#2
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Vista Ultimate and Visio 2007 Pro Install problem
It sounds like either the CD is not reading cleanly, or the drive is not
reading it consistently. One way around this is to copy all of the files from the CD to a local drive folder, and try running Setup from there. If you get errors during the file copy operation, then I would suspect the media. If you need to request replacement media, you can call the replacement hotline for assistance : http://support.microsoft.com/kb/326246 ------------------------------------------------------------- Contact information Here is contact information for the Microsoft Supplemental Parts team:• United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time. • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time. • TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time. ------------------------------------------------------------- Barb Way Product Support - Visio Microsoft Corporation [This posting is provided "As Is" with no warranties, and confers no rights.] -------------------- Thread-Topic: Vista Ultimate and Visio 2007 Pro Install problem Am trying to install Visio 2007 Pro onto my Vista Ultimate laptop. When I run the installer, it gives me an error message that the file: visprrWW.cab cannot be found. I looked at the CD, and the file shows in explorer, it also shows up in the MSOCache folder for the install. When you browse to the folder containing the cab, and tell the installer that it is there, it replies that it is not, and cancels the install. I would appreciate any help with this issue. Thanks |
#3
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Vista Ultimate and Visio 2007 Pro Install problem
Barb,
I am having an issue installing Visio Pro 2007 on a XP Pro SP3 machine. I got the following error in the very first step after I validate the key and click continue. There is no additional information, all I can do is close and exit the setup. “Microsoft Office Visio Professional 2007 encountered an error during setup.†Given below are the MS software’s I have installed in my machine. • MS Office Professional Plus 2007 • MS Visual Studio 2008 Pro • MS SQL Server 2008 Dev • MS .Net Framework 1.1 ... 3.5 • MS Office 2003 Web Components (I don’t know how I got this, it came with some other MS stuff) BTW, I downloaded the latest Visio kit from my MSDN subscription. I would really appreciate if you could help me troubleshoot this issue. I am desperately in need of Visio for a new project. Thanks a lot. "Barb Way" wrote: It sounds like either the CD is not reading cleanly, or the drive is not reading it consistently. One way around this is to copy all of the files from the CD to a local drive folder, and try running Setup from there. If you get errors during the file copy operation, then I would suspect the media. If you need to request replacement media, you can call the replacement hotline for assistance : http://support.microsoft.com/kb/326246 ------------------------------------------------------------- Contact information Here is contact information for the Microsoft Supplemental Parts team:• United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time. • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time. • TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time. ------------------------------------------------------------- Barb Way Product Support - Visio Microsoft Corporation [This posting is provided "As Is" with no warranties, and confers no rights.] -------------------- Thread-Topic: Vista Ultimate and Visio 2007 Pro Install problem Am trying to install Visio 2007 Pro onto my Vista Ultimate laptop. When I run the installer, it gives me an error message that the file: visprrWW.cab cannot be found. I looked at the CD, and the file shows in explorer, it also shows up in the MSOCache folder for the install. When you browse to the folder containing the cab, and tell the installer that it is there, it replies that it is not, and cancels the install. I would appreciate any help with this issue. Thanks |
#4
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Vista Ultimate and Visio 2007 Pro Install problem
Trevor:
Have you found a solution or the cause of the error? I have a iso file from MSDNAA and when I copy in a CD for my students the cad file error is dislayed also. Anyone else could help please? Thank you Janine "Trevor F." wrote: Am trying to install Visio 2007 Pro onto my Vista Ultimate laptop. When I run the installer, it gives me an error message that the file: visprrWW.cab cannot be found. I looked at the CD, and the file shows in explorer, it also shows up in the MSOCache folder for the install. When you browse to the folder containing the cab, and tell the installer that it is there, it replies that it is not, and cancels the install. I would appreciate any help with this issue. Thanks |
#5
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Vista Ultimate and Visio 2007 Pro Install problem
I've downloaded the Visio Pro 2007 ISO and tested with Vista, and I'm not
seeing any problems. It's possible that the download ISO file has a problem, or that the burn to disk had some problem. In these cases, we would suggest re-downloading the ISO, and ensuring that the verification step is complete. Then try burning a new CD to install from. Barb Way Product Support - Visio Microsoft Corporation [This posting is provided "As Is" with no warranties, and confers no rights.] -------------------- Trevor: Have you found a solution or the cause of the error? I have a iso file from MSDNAA and when I copy in a CD for my students the cad file error is dislayed also. Anyone else could help please? Thank you Janine "Trevor F." wrote: Am trying to install Visio 2007 Pro onto my Vista Ultimate laptop. When I run the installer, it gives me an error message that the file: visprrWW.cab cannot be found. I looked at the CD, and the file shows in explorer, it also shows up in the MSOCache folder for the install. When you browse to the folder containing the cab, and tell the installer that it is there, it replies that it is not, and cancels the install. I would appreciate any help with this issue. Thanks |
#6
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Vista Ultimate and Visio 2007 Pro Install problem
I have the exact same problem as Copsmart while trying to install Visio
Standard 2007 on a Vista machine with all service packs installed. Is there any resolution that anyone has found? I have copied the CD to my disk, tried installing on two different (but identically configured) computers, etc. Nada. "Copsmart" wrote: Barb, I am having an issue installing Visio Pro 2007 on a XP Pro SP3 machine. I got the following error in the very first step after I validate the key and click continue. There is no additional information, all I can do is close and exit the setup. “Microsoft Office Visio Professional 2007 encountered an error during setup.†Given below are the MS software’s I have installed in my machine. • MS Office Professional Plus 2007 • MS Visual Studio 2008 Pro • MS SQL Server 2008 Dev • MS .Net Framework 1.1 ... 3.5 • MS Office 2003 Web Components (I don’t know how I got this, it came with some other MS stuff) BTW, I downloaded the latest Visio kit from my MSDN subscription. I would really appreciate if you could help me troubleshoot this issue. I am desperately in need of Visio for a new project. Thanks a lot. "Barb Way" wrote: It sounds like either the CD is not reading cleanly, or the drive is not reading it consistently. One way around this is to copy all of the files from the CD to a local drive folder, and try running Setup from there. If you get errors during the file copy operation, then I would suspect the media. If you need to request replacement media, you can call the replacement hotline for assistance : http://support.microsoft.com/kb/326246 ------------------------------------------------------------- Contact information Here is contact information for the Microsoft Supplemental Parts team:• United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time. • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time. • TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time. ------------------------------------------------------------- Barb Way Product Support - Visio Microsoft Corporation [This posting is provided "As Is" with no warranties, and confers no rights.] -------------------- Thread-Topic: Vista Ultimate and Visio 2007 Pro Install problem Am trying to install Visio 2007 Pro onto my Vista Ultimate laptop. When I run the installer, it gives me an error message that the file: visprrWW.cab cannot be found. I looked at the CD, and the file shows in explorer, it also shows up in the MSOCache folder for the install. When you browse to the folder containing the cab, and tell the installer that it is there, it replies that it is not, and cancels the install. I would appreciate any help with this issue. Thanks |
#7
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Vista Ultimate and Visio 2007 Pro Install problem
Barb,
I have a brand new retail distribution of Visio 2007 standard. I try to install it on both my Vista Ultimate desktop and laptop - similarly configured with the latest upgrades - and I get this error message each time: "Viso 2007 encountered an error during setup". I copied the files to my hard drive with no errors. There are no scratches on the CD. I get the same error in all scenarios - hard drive install, CD install, 2 different computers. I am planning on returning the software to Microsoft for a refund unless I can get some help. "Barb Way" wrote: I've downloaded the Visio Pro 2007 ISO and tested with Vista, and I'm not seeing any problems. It's possible that the download ISO file has a problem, or that the burn to disk had some problem. In these cases, we would suggest re-downloading the ISO, and ensuring that the verification step is complete. Then try burning a new CD to install from. Barb Way Product Support - Visio Microsoft Corporation [This posting is provided "As Is" with no warranties, and confers no rights.] -------------------- Trevor: Have you found a solution or the cause of the error? I have a iso file from MSDNAA and when I copy in a CD for my students the cad file error is dislayed also. Anyone else could help please? Thank you Janine "Trevor F." wrote: Am trying to install Visio 2007 Pro onto my Vista Ultimate laptop. When I run the installer, it gives me an error message that the file: visprrWW.cab cannot be found. I looked at the CD, and the file shows in explorer, it also shows up in the MSOCache folder for the install. When you browse to the folder containing the cab, and tell the installer that it is there, it replies that it is not, and cancels the install. I would appreciate any help with this issue. Thanks |
#8
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Vista Ultimate and Visio 2007 Pro Install problem
We provide free tech support for installation issues. I suggest that you
take advantage of it to help you troubleshoot the install issue - there is no reason that it should not work, especially when you can tell the CD is being read okay. You can start online here http://support.microsoft.com/common/...11389&acty=Sta rt&ctl=Region&wf=Workflow&rdpath=1, follow the prompts, and you will get to a screen which explains how to create either a web case or a phone case - your choice. You can also take a look at the installer logs, which will be in your Temp folder (generally C:\Temp, but you can use %temp% to be sure). For normal installs, the information logged is not very deep, but you might see what the messages are - and there is an article on the knowledge base about capturing / reading log files that may help : http://support.microsoft.com/kb/826511/ If you have the time, I suggest using the assisted support - they will be able to work with you interactively to find and correct the problem. Barb Way Product Support - Visio Microsoft Corporation [This posting is provided "As Is" with no warranties, and confers no rights.] -------------------- Barb, I have a brand new retail distribution of Visio 2007 standard. I try to install it on both my Vista Ultimate desktop and laptop - similarly configured with the latest upgrades - and I get this error message each time: "Viso 2007 encountered an error during setup". I copied the files to my hard drive with no errors. There are no scratches on the CD. I get the same error in all scenarios - hard drive install, CD install, 2 different computers. I am planning on returning the software to Microsoft for a refund unless I can get some help. "Barb Way" wrote: I've downloaded the Visio Pro 2007 ISO and tested with Vista, and I'm not seeing any problems. It's possible that the download ISO file has a problem, or that the burn to disk had some problem. In these cases, we would suggest re-downloading the ISO, and ensuring that the verification step is complete. Then try burning a new CD to install from. Barb Way Product Support - Visio Microsoft Corporation [This posting is provided "As Is" with no warranties, and confers no rights.] -------------------- Trevor: Have you found a solution or the cause of the error? I have a iso file from MSDNAA and when I copy in a CD for my students the cad file error is dislayed also. Anyone else could help please? Thank you Janine "Trevor F." wrote: Am trying to install Visio 2007 Pro onto my Vista Ultimate laptop. When I run the installer, it gives me an error message that the file: visprrWW.cab cannot be found. I looked at the CD, and the file shows in explorer, it also shows up in the MSOCache folder for the install. When you browse to the folder containing the cab, and tell the installer that it is there, it replies that it is not, and cancels the install. I would appreciate any help with this issue. Thanks |
#9
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Vista Ultimate and Visio 2007 Pro Install problem
Barb,
I would have thought that Microsoft would supply free installation help, but I have followed the link below several times, gone down all of the paths, and get to support options - and EVERY ONE OF WHICH REQUIRES PAYMENT as far as I can tell. I can find no way to open a support request without some sort of password showing that I have an account. I can't find my log file. I have a c:\temp, but it is empty of logs, so probably it is somewhere else. I know I should enter %temp% into some search capability, but the Vista search never seems to work for me - probably I fail to understand it. So where does this leave me? marypop "Barb Way" wrote: We provide free tech support for installation issues. I suggest that you take advantage of it to help you troubleshoot the install issue - there is no reason that it should not work, especially when you can tell the CD is being read okay. You can start online here http://support.microsoft.com/common/...11389&acty=Sta rt&ctl=Region&wf=Workflow&rdpath=1, follow the prompts, and you will get to a screen which explains how to create either a web case or a phone case - your choice. You can also take a look at the installer logs, which will be in your Temp folder (generally C:\Temp, but you can use %temp% to be sure). For normal installs, the information logged is not very deep, but you might see what the messages are - and there is an article on the knowledge base about capturing / reading log files that may help : http://support.microsoft.com/kb/826511/ If you have the time, I suggest using the assisted support - they will be able to work with you interactively to find and correct the problem. Barb Way Product Support - Visio Microsoft Corporation [This posting is provided "As Is" with no warranties, and confers no rights.] -------------------- Barb, I have a brand new retail distribution of Visio 2007 standard. I try to install it on both my Vista Ultimate desktop and laptop - similarly configured with the latest upgrades - and I get this error message each time: "Viso 2007 encountered an error during setup". I copied the files to my hard drive with no errors. There are no scratches on the CD. I get the same error in all scenarios - hard drive install, CD install, 2 different computers. I am planning on returning the software to Microsoft for a refund unless I can get some help. |
#10
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Vista Ultimate and Visio 2007 Pro Install problem
The support for installs is free, I believe you need to have a 'passport'
(which is also free) id to open the incident on the web. Should not prompt you for a credit card, just needs to register an email ID (Live, Hotmail, MSN, etc.) so that you can be located in the system. Alternatively, call the phone number ((800) 892-5234) for phone support, and create a free installation case there. Note that I am talking about Office / Visio installation support for retail products. If your computer has an OEM version of software, the provider supports it. If you have downloaded software from Office Online or bought it on the web or in a retail store, the support is included for install. Hope that helps. Barb Way Product Support - Visio Microsoft Corporation [This posting is provided "As Is" with no warranties, and confers no rights.] -------------------- Barb, I would have thought that Microsoft would supply free installation help, but I have followed the link below several times, gone down all of the paths, and get to support options - and EVERY ONE OF WHICH REQUIRES PAYMENT as far as I can tell. I can find no way to open a support request without some sort of password showing that I have an account. I can't find my log file. I have a c:\temp, but it is empty of logs, so probably it is somewhere else. I know I should enter %temp% into some search capability, but the Vista search never seems to work for me - probably I fail to understand it. So where does this leave me? marypop "Barb Way" wrote: We provide free tech support for installation issues. I suggest that you take advantage of it to help you troubleshoot the install issue - there is no reason that it should not work, especially when you can tell the CD is being read okay. You can start online here http://support.microsoft.com/common/...11389&acty=Sta rt&ctl=Region&wf=Workflow&rdpath=1, follow the prompts, and you will get to a screen which explains how to create either a web case or a phone case - your choice. You can also take a look at the installer logs, which will be in your Temp folder (generally C:\Temp, but you can use %temp% to be sure). For normal installs, the information logged is not very deep, but you might see what the messages are - and there is an article on the knowledge base about capturing / reading log files that may help : http://support.microsoft.com/kb/826511/ If you have the time, I suggest using the assisted support - they will be able to work with you interactively to find and correct the problem. Barb Way Product Support - Visio Microsoft Corporation [This posting is provided "As Is" with no warranties, and confers no rights.] -------------------- Barb, I have a brand new retail distribution of Visio 2007 standard. I try to install it on both my Vista Ultimate desktop and laptop - similarly configured with the latest upgrades - and I get this error message each time: "Viso 2007 encountered an error during setup". I copied the files to my hard drive with no errors. There are no scratches on the CD. I get the same error in all scenarios - hard drive install, CD install, 2 different computers. I am planning on returning the software to Microsoft for a refund unless I can get some help. |
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