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#1
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Problem with Visio - dies when rotating shape
Hi, I have a copy of Microsoft Visio for Enterprise Architects SP-2
(10.0.6871) which came with VS2003.NET EA and there is a problem. I am running it on XP Pro x64 SP2 which is fully updated and the issue is that Visio frequently dies unexpectedly. One particular case is where I try to rotate a hole in a wall (in the Building Plan stencil) by selecting the rotate toolbar button and double clicking the hole but it does quite generally seem flakey. I am not currently using Visio with VS2003 but will do later. I did try the "Detect and Repair" function in the Help menu but that did not change anything. Any ideas gratefully received, Mike |
#2
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Problem with Visio - dies when rotating shape
On Fri, 15 Aug 2008 04:11:00 -0700 (PDT), Mike
wrote: Hi, I have a copy of Microsoft Visio for Enterprise Architects SP-2 (10.0.6871) which came with VS2003.NET EA and there is a problem. I am running it on XP Pro x64 SP2 which is fully updated and the issue is that Visio frequently dies unexpectedly. One particular case is where I try to rotate a hole in a wall (in the Building Plan stencil) by selecting the rotate toolbar button and double clicking the hole but it does quite generally seem flakey. I am not currently using Visio with VS2003 but will do later. I did try the "Detect and Repair" function in the Help menu but that did not change anything. Any ideas gratefully received, That sounds like a video drivers problem to me. Have you checked to see if updated drivers are available? -- Regards, Paul Herber, Sandrila Ltd. Electronics for Visio http://www.electronics.sandrila.co.uk/ |
#3
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Problem with Visio - dies when rotating shape
Hi, *I have a copy of Microsoft Visio for Enterprise Architects SP-2
(10.0.6871) which came with VS2003.NET EA and there is a problem. *I am running it on XP Pro x64 SP2 which is fully updated and the issue is that Visio frequently dies unexpectedly. *One particular case is where I try to rotate a hole in a wall (in the Building Plan stencil) by selecting the rotate toolbar button and double clicking the hole but it does quite generally seem flakey. I am not currently using Visio with VS2003 but will do later. *I did try the "Detect and Repair" function in the Help menu but that did not change anything. That sounds like a video drivers problem to me. Have you checked to see if updated drivers are available? -- Regards, Paul Herber, Sandrila Ltd. Electronics for Visio * * * *http://www.electronics.sandrila.co.uk/ Hi, thanks for the reply. My PC has a Radion 2400HD card and I just upgraded to the latest version of the ATI Catalist suite V8.7 which did not cure the problem. Do you have any pointer towards narrowing down the problem further perhaps ? Thanks again, Mike |
#4
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Problem with Visio - dies when rotating shape
On Fri, 15 Aug 2008 08:34:52 -0700 (PDT), Mike
wrote: Hi, *I have a copy of Microsoft Visio for Enterprise Architects SP-2 (10.0.6871) which came with VS2003.NET EA and there is a problem. *I am running it on XP Pro x64 SP2 which is fully updated and the issue is that Visio frequently dies unexpectedly. *One particular case is where I try to rotate a hole in a wall (in the Building Plan stencil) by selecting the rotate toolbar button and double clicking the hole but it does quite generally seem flakey. I am not currently using Visio with VS2003 but will do later. *I did try the "Detect and Repair" function in the Help menu but that did not change anything. That sounds like a video drivers problem to me. Have you checked to see if updated drivers are available? Hi, thanks for the reply. My PC has a Radion 2400HD card and I just upgraded to the latest version of the ATI Catalist suite V8.7 which did not cure the problem. Do you have any pointer towards narrowing down the problem further perhaps ? Unless it's a bug in the x64 system somewhere ... Have you tried changing video settings, different resolution/ color depth etc, turn off hardware acceleration ... -- Regards, Paul Herber, Sandrila Ltd. Electronics for Visio http://www.electronics.sandrila.co.uk/ |
#5
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Problem with Visio - dies when rotating shape
Unless it's a bug in the x64 system somewhere ...
Have you tried changing video settings, different resolution/ color depth etc, turn off hardware acceleration ... Well, I have tried the following : 1. Uninstalled the cideo driver completely and run the native VGA driver instead - no good 2. Run in Safe mode - works fine 3. Run in safe mode with networking - works fine 4. Run with VGA (not ATI) driver as 1 but with most processes slayed - no good I get the problem whenever I do even the simplest thing in Visio, eg start Visio and select the basic diagram type for new drawing; drag heptagon shape to drawing; double-click on heptagon in drawing - KABOOM ! It definitely seems to be related to double-clicking though rather than anything else. I have taken a listing of the runing processes using Pslist from the sysinternals toolset and have apended them below. The first list is the safe mode list and the second is what is running when I slay everything I can when not in safe mode. Any further ideas gratefully received. Mike pslist v1.28 - Sysinternals PsList Copyright ® 2000-2004 Mark Russinovich Sysinternals Process information for PLATH: Name Pid Pri Thd Hnd Priv CPU Time Elapsed Time cmd 1632 8 1 28 2440 0:00:00.000 0:04:11.593 csrss 332 13 11 265 3900 0:00:15.640 0:06:18.546 explorer 1272 8 12 368 17672 0:00:10.250 0:05:51.203 Idle 0 0 4 0 0 0:25:48.968 0:00:00.000 lsass 416 9 18 299 3652 0:00:00.234 0:06:14.515 pslist 1980 13 2 142 2340 0:00:00.093 0:00:03.015 services 404 9 17 255 3028 0:00:00.203 0:06:14.734 smss 284 11 3 19 248 0:00:00.062 0:06:34.265 svchost 588 8 6 92 2056 0:00:00.046 0:06:12.906 svchost 664 8 9 185 2632 0:00:00.093 0:06:11.562 svchost 740 8 8 125 6408 0:00:00.046 0:06:11.218 svchost 812 8 5 92 1852 0:00:00.015 0:06:10.609 svchost 828 8 40 710 14232 0:00:00.953 0:06:10.296 System 4 8 67 413 44 0:00:36.718 0:00:00.000 taskmgr 1480 13 3 82 2644 0:00:00.328 0:05:03.453 winlogon 356 13 19 258 6072 0:00:00.578 0:06:17.031 wmiprvse 1560 8 7 164 3340 0:00:00.171 0:04:50.859 pslist v1.28 - Sysinternals PsList Copyright ® 2000-2004 Mark Russinovich Sysinternals Process information for PLATH: Name Pid Pri Thd Hnd Priv CPU Time Elapsed Time Idle 0 0 4 0 0 0:38:58.750 0:00:00.000 System 4 8 97 722 44 0:00:47.937 0:00:00.000 smss 368 11 3 19 248 0:00:00.000 0:09:36.203 csrss 424 13 16 437 4180 0:00:03.937 0:09:17.953 winlogon 448 13 24 616 10596 0:00:00.734 0:09:16.531 services 496 9 15 294 3120 0:00:01.656 0:09:14.500 lsass 508 9 29 410 6632 0:00:00.484 0:09:14.125 svchost 672 8 7 99 2128 0:00:00.046 0:09:12.250 svchost 776 8 11 232 2708 0:00:00.484 0:09:09.781 svchost 820 8 100 1477 23468 0:00:01.984 0:09:09.687 svchost 876 8 7 122 6364 0:00:00.015 0:09:09.578 svchost 956 8 22 279 3824 0:00:00.015 0:09:08.968 svchost 1264 8 4 72 2744 0:00:00.000 0:08:57.671 svchost 1332 8 2 71 1584 0:00:00.000 0:08:57.625 svchost 1700 8 6 112 3392 0:00:00.031 0:08:53.531 svchost 1872 8 17 167 9196 0:00:00.093 0:08:50.093 wmiprvse 2240 8 6 174 3208 0:00:00.171 0:08:46.828 explorer 2664 8 16 444 18456 0:00:05.937 0:08:30.484 taskmgr 3128 13 3 96 2836 0:00:04.312 0:06:49.171 notepad 3152 8 4 111 3580 0:00:04.296 0:06:45.406 inetinfo 3656 8 12 174 5896 0:00:00.093 0:03:27.937 spoolsv 4028 8 5 61 2436 0:00:00.000 0:01:31.796 cmd 4076 8 1 27 2432 0:00:00.000 0:00:43.953 btwdins 2964 8 5 71 3524 0:00:00.015 0:00:35.265 pslist 620 13 1 129 2116 0:00:00.031 0:00:00.093 |
#6
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Problem with Visio - dies when rotating shape
On Sat, 16 Aug 2008 06:10:33 -0700 (PDT), Mike
wrote: Unless it's a bug in the x64 system somewhere ... Have you tried changing video settings, different resolution/ color depth etc, turn off hardware acceleration ... Well, I have tried the following : 1. Uninstalled the cideo driver completely and run the native VGA driver instead - no good 2. Run in Safe mode - works fine 3. Run in safe mode with networking - works fine 4. Run with VGA (not ATI) driver as 1 but with most processes slayed - no good I think you need help from a more knowledgable source, either report it as a problem or wait for Barb or someone .... -- Regards, Paul Herber, Sandrila Ltd. http://www.electronics-packages.sandrila.co.uk/ |
#7
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Problem with Visio - dies when rotating shape
Mike this does sound like a driver issue since it appears to work properly in
safe mode. You could try another driver for your video card or turn down the hardware acceleration. I don’t recall seeing any issues with this video card at this time. James W. "Paul Herber" wrote: On Sat, 16 Aug 2008 06:10:33 -0700 (PDT), Mike wrote: Unless it's a bug in the x64 system somewhere ... Have you tried changing video settings, different resolution/ color depth etc, turn off hardware acceleration ... Well, I have tried the following : 1. Uninstalled the cideo driver completely and run the native VGA driver instead - no good 2. Run in Safe mode - works fine 3. Run in safe mode with networking - works fine 4. Run with VGA (not ATI) driver as 1 but with most processes slayed - no good I think you need help from a more knowledgable source, either report it as a problem or wait for Barb or someone .... -- Regards, Paul Herber, Sandrila Ltd. http://www.electronics-packages.sandrila.co.uk/ |
#8
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Problem with Visio - dies when rotating shape
On Aug 22, 8:16*pm, James W. wrote:
Mike this does sound like a driver issue since it appears to work properly in safe mode. You could try another driver for your video card *or turn down the hardware acceleration. I don’t recall seeing any issues with this video card at this time. Hi James, thanks for your reply. I don't think it can be a driver issue because the same driver (the Windows default VGA driver) works in safe mode but doesn't work when the ATI driver is unloaded from Windows when not in safe mode ? Thanks again, Mike |
#9
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Problem with Visio - dies when rotating shape
On Mon, 1 Sep 2008 14:09:20 -0700 (PDT), Mike
wrote: On Aug 22, 8:16*pm, James W. wrote: Mike this does sound like a driver issue since it appears to work properly in safe mode. You could try another driver for your video card *or turn down the hardware acceleration. I don’t recall seeing any issues with this video card at this time. Hi James, thanks for your reply. I don't think it can be a driver issue because the same driver (the Windows default VGA driver) works in safe mode but doesn't work when the ATI driver is unloaded from Windows when not in safe mode ? Sounds to me like the video driver is needed to correct a fault in the video card. -- Regards, Paul Herber, Sandrila Ltd. DFD/SSADM for Visio http://www.visio-dfd.sandrila.co.uk/ |
#10
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Problem with Visio - dies when rotating shape
Mike
If you check the event viewer does it give any indication what is causing the crash? It sounds like we need more information about your system you may want to open a case with Microsoft Support. James W. "Paul Herber" wrote: On Mon, 1 Sep 2008 14:09:20 -0700 (PDT), Mike wrote: On Aug 22, 8:16 pm, James W. wrote: Mike this does sound like a driver issue since it appears to work properly in safe mode. You could try another driver for your video card or turn down the hardware acceleration. I don’t recall seeing any issues with this video card at this time. Hi James, thanks for your reply. I don't think it can be a driver issue because the same driver (the Windows default VGA driver) works in safe mode but doesn't work when the ATI driver is unloaded from Windows when not in safe mode ? Sounds to me like the video driver is needed to correct a fault in the video card. -- Regards, Paul Herber, Sandrila Ltd. DFD/SSADM for Visio http://www.visio-dfd.sandrila.co.uk/ |
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