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551 not our customer when forwarding mail outlook



 
 
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  #31  
Old February 21st, 2010, 06:11 PM posted to microsoft.public.outlook.general
rmbru2k
external usenet poster
 
Posts: 2
Default 551 not our customer when forwarding mail outlook

ATT TECH SUPPORT UPDATE FEB. 21, 2010

I am a Bellsouth client. I contacted tech support. They said that the issue
is new within the past 24 hours. They are aware of the issue and are working
on it. It is my understanding and theirs that clients can recieve incoming
mail, but cannot send to numerous email provider accounts, "551 not our
customer."

Tech Spt said to please be patient as they are addressing the issues, but to
give them 72 hours to fix the problem. Tech Spt said that if you do not see
the problem is resolved after 72 hours to call and inform them of such. The
number to ATT tech support is (888) 321-2375, option tech support or DSL.

They are not requesting payments to fix the problem. If somebody requires a
payment, DO NOT PAY. Inform them that it is an ATT issue and clients are not
being required to pay. You are paying customers and this is an issue on their
end.

My advice: Be patient. Don't lose your mind. Don't be disrespectful. It is
an inconvenience to many including myself. This stuff happens. They are
simply keeping up to date with the technological changes to provide the best
services to their clients and customers. Don't make any changes to your
accounts; just hang in there and use an alternate communication method until
the problem is fixed.

"MLV0764" wrote:

I get returned mail with the error "551 not our customer" when trying to
forward mail. I can send new mail to the same contacts with no problem.

  #32  
Old February 21st, 2010, 06:27 PM posted to microsoft.public.outlook.general
Robin
external usenet poster
 
Posts: 481
Default 551 not our customer when forwarding mail outlook

Where do I do this??
I went to toolsoptionsmail set upe-mail accounts...... Then what?

"bobbiestaten" wrote:

It is a Bell South error. When they changed to Att some customers still had
bell south and some had att pop addresses. Their latest update last night
crunched things. Change your email settings to: Pop server in =
Pop.att.yahoo.com out= SMTP.att.yahoo.com Also uncheck lon on using
secure server if it was checked. On advanced tab change in and out port
numbers in= 995 out=465 Hope this helps. Call them at 8883212375 if this
doesn't fix it

"Carmel" wrote:

On Sat, 20 Feb 2010 19:18:34 -0500
AlabasterDavid AlabasterDavid.46pjba@invalid
articulated:

Same thing here. Started this morning. Using Bellsouth.net as my
outgoing mail server. Use Outlook at home and auto download my emails
from Bellsouth.net and yahoo.com. But today, i can't forward or send
any email messages, only recieve. Getting the sam message you are.


You might try one of these links:

https://webauth.att.net/auth/webmail...BC22230650 62

http://localization.att.com/loc/cont...dex.jsp?cv=102

Perhaps you might find something useful there. In any case, the problem
is not Outlook, a rarity I admit, but rather with the downstream ISP.

--

Carmel |::::=======
|::::=======
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|

.

  #33  
Old February 21st, 2010, 06:34 PM posted to microsoft.public.outlook.general
ladydi
external usenet poster
 
Posts: 2
Default 551 not our customer when forwarding mail outlook


rmbru2k;126287 Wrote:
ATT TECH SUPPORT UPDATE FEB. 21, 2010

I am a Bellsouth client. I contacted tech support. They said that the
issue
is new within the past 24 hours. They are aware of the issue and are
working
on it. It is my understanding and theirs that clients can recieve
incoming
mail, but cannot send to numerous email provider accounts, "551 not
our
customer."

Tech Spt said to please be patient as they are addressing the issues,
but to
give them 72 hours to fix the problem. Tech Spt said that if you do not
see
the problem is resolved after 72 hours to call and inform them of such.
The
number to ATT tech support is (888) 321-2375, option tech support or
DSL.

They are not requesting payments to fix the problem. If somebody
requires a
payment, DO NOT PAY. Inform them that it is an ATT issue and clients
are not
being required to pay. You are paying customers and this is an issue on
their
end.

My advice: Be patient. Don't lose your mind. Don't be disrespectful. It
is
an inconvenience to many including myself. This stuff happens. They
are
simply keeping up to date with the technological changes to provide the
best
services to their clients and customers. Don't make any changes to
your
accounts; just hang in there and use an alternate communication method
until
the problem is fixed.

"MLV0764" wrote:

I get returned mail with the error "551 not our customer" when trying

to
forward mail. I can send new mail to the same contacts with no

problem.


I called their DSL support and a very patient AT&T lady (India) walked
me thru the re-registration and reformatting the account...it's now a
yahoo.POP3...so now all is back to normal. Had nothing to do with
Outlook. Whew. Of course, NOW I have hundreds of old read emails that
are showing as unread. Argh. Technology.


--
ladydi
http://forums.slipstick.com

  #34  
Old February 21st, 2010, 07:23 PM posted to microsoft.public.outlook.general
Frank H
external usenet poster
 
Posts: 4
Default 551 not our customer when forwarding mail outlook

Just connected with BellSouth/ATT phone line person who advised that problem
is on their end and that they have no indication of when it will be fixed.
Attendant referred to the problem as maintenance (maybe gone seriously
wrong!). Frank H


"Robin" wrote:

Are you all using BELLSOUTH.NET ????????

"Robin" wrote:

I'm having a simular issue.
outlook 2002 will not allow me to send mail get error message 551 not our
customer
I am able to receive all e-mails from other hosts but I am not able to reply
or send new mail if they do not have the same e-mail provider.

Can I get help!!

"MLV0764" wrote:

I get returned mail with the error "551 not our customer" when trying to
forward mail. I can send new mail to the same contacts with no problem.

  #35  
Old February 21st, 2010, 07:32 PM posted to microsoft.public.outlook.general
Jim Patrick
external usenet poster
 
Posts: 1
Default 551 not our customer when forwarding mail outlook

I can not send email. The 551 error message appears.

---
frmsrcurl: http://msgroups.net/microsoft.public...g-mail-outlook
  #36  
Old February 21st, 2010, 07:39 PM posted to microsoft.public.outlook.general
Christianweb
external usenet poster
 
Posts: 3
Default 551 not our customer when forwarding mail outlook

"MLV0764" wrote:

I get returned mail with the error "551 not our customer" when trying to
forward mail. I can send new mail to the same contacts with no problem.


It is a BellSouth error. When they changed to Att some customers still had
BellSouth and some had att pop addresses. Their latest update caused the
problem.

The following changes worked for me.

Change your email settings to: Pop server in = mail.bellsouth.net Out=
SMTP.att.yahoo.com.

Uncheck "Require login using Secure Password Authentication" if it was
checked.

In Outlook 7, click on "More Settings" to open up the Internet E-mail
Settings box.

On the "Outgoing Server" tab, check the box for "My outgoing server (SMTP)
requires authentication.

Also, select "Use same settings as my incoming mail server.

On advanced tab change in and out port numbers in= 110 out=587

Close that window and click on the "Test Account Settings"

This worked for me, hopefully it will help others to get around this problem.


  #37  
Old February 21st, 2010, 08:21 PM posted to microsoft.public.outlook.general
Ben Spotts
external usenet poster
 
Posts: 1
Default 551 not our customer when forwarding mail outlook

I found the answer and how to fix it! AT&T will finally get aroudn to
telling us - someday maybe.

http://www.att.com/esupport/article....1&sid=KB401738
will get you started. Need to change your acount settings.




Go to

"Gary" wrote:

My original problem...

"Same problem here. Started yesterday, 4/19/10. Newly created e-mail go out but not fwd or reply. Is it an Outlook or ISP issue? Happens with both Outlook XP on an XP machime and Outlook 07 on a Vista machine. I use BellSouth, i.e. AT&T DSL."

... has now gotten worse not better. No outgoing mail what so ever. No fwd, no reply, not even new msgs. Comes back immediately with 551 not our customer. Unless of course I send a msg to another bellsouth.net address. Dead give-a-away as to where the problem lies.




---
frmsrcurl: http://msgroups.net/microsoft.public...g-mail-outlook
.

  #38  
Old February 21st, 2010, 10:54 PM posted to microsoft.public.outlook.general
jupitertom
external usenet poster
 
Posts: 1
Default 551 not our customer when forwarding mail outlook


I have had the "551 not our customer" issue as well since the evening of
Feb 19 (using Outlook 2007). I was finally able to reach Bellsouth
(AT&T) customer service. They told me it is definitely an internal
Bellsouth issue (blamed it on a server issue). They said do NOT change
any settings - be patient and use the internet version of email (Yahoo).
The lady I spoke to seemed extremely knowledgeable and said no firm date
is yet available for the correction.

I much prefer Outlook but will be patient for a day or so - no reason
why this should take this long if they put people on it.

I would like to know if anyone changed the in and out servers like
someone posted earlier. I asked the lady I sopks to if that would halp
and she said do not do this as it could only worsen things on my end.
Anyone else try the change and results if you did? Thanks, Tom


--
jupitertom
http://forums.slipstick.com

  #39  
Old February 21st, 2010, 11:21 PM posted to microsoft.public.outlook.general
AFKuhr
external usenet poster
 
Posts: 2
Default 551 not our customer when forwarding mail outlook

DID NOT WORK

"Carmel" wrote:

On Sun, 21 Feb 2010 08:08:01 -0800
bobbiestaten
articulated:

It is a Bell South error. When they changed to Att some customers
still had bell south and some had att pop addresses. Their latest
update last night crunched things. Change your email settings to:
Pop server in = Pop.att.yahoo.com out= SMTP.att.yahoo.com Also
uncheck lon on using secure server if it was checked. On advanced
tab change in and out port numbers in= 995 out=465 Hope this
helps. Call them at 8883212375 if this doesn't fix it


Actually, both port 25 & 587 work equally as well.

$ telnet smtp.att.yahoo.com 25
Trying 66.196.96.87...
Connected to smtp.sbc.mail.fy4.b.yahoo.com.
Escape character is '^]'.
220 smtp102.sbc.mail.re3.yahoo.com ESMTP
^]
telnet quit
Connection closed.

$ telnet smtp.att.yahoo.com 587
Trying 76.13.12.104...
Connected to smtp.sbc.mail.fy4.b.yahoo.com.
Escape character is '^]'.
220 smtp103.sbc.mail.ac4.yahoo.com ESMTP
^]
telnet quit

Both are preferable over 465 which was never a standard and is
virtually unsupported. It is only kept on life support for users of
depreciated versions of Outlook. There is one caveat; port 25 may be
blocked by your ISP. If so, use 587 instead.

In addition, I was able to connect via port 110 for POP service;
however, port 995 failed. I am not sure why yet.

$ telnet pop.att.yahoo.com 110
Trying 68.142.229.14...
Connected to pop-sbc.mail.fy4.b.yahoo.com.
Escape character is '^]'.
+OK hello from popgate 2.45 on pop115.sbc.mail.re2.yahoo.com
capa
+OK CAPA list follows
EXPIRE NEVER
IMPLEMENTATION popgate 2.45
PIPELINING
RESP-CODES
TOP
UIDL
USER
..
quit
Connection closed by foreign host.

$ telnet pop.att.yahoo.com 995
Trying 68.142.229.14...
Connected to pop-sbc.mail.fy4.b.yahoo.com.
Escape character is '^]'.
capa
Connection closed by foreign host.

--
Carmel |::::=======
|::::=======
|===========
|===========
|

.

  #40  
Old February 21st, 2010, 11:24 PM posted to microsoft.public.outlook.general
AFKuhr
external usenet poster
 
Posts: 2
Default 551 not our customer when forwarding mail outlook

CALL CENTER IS OVERWHELMED, WAIT TIME IS AN HOUR, AND THERE IS A STANDARD
MESSAGE THAT SAYS THEY ARE WORKING ON THE REGION WIDE OUTTAGE THAT AFFECTS
EMAIL, INTERNET & WEBMAIL - GOOD OL' BELLSOUTH!!!

"Carmel" wrote:

On Sun, 21 Feb 2010 08:08:01 -0800
bobbiestaten
articulated:

It is a Bell South error. When they changed to Att some customers
still had bell south and some had att pop addresses. Their latest
update last night crunched things. Change your email settings to:
Pop server in = Pop.att.yahoo.com out= SMTP.att.yahoo.com Also
uncheck lon on using secure server if it was checked. On advanced
tab change in and out port numbers in= 995 out=465 Hope this
helps. Call them at 8883212375 if this doesn't fix it


Actually, both port 25 & 587 work equally as well.

$ telnet smtp.att.yahoo.com 25
Trying 66.196.96.87...
Connected to smtp.sbc.mail.fy4.b.yahoo.com.
Escape character is '^]'.
220 smtp102.sbc.mail.re3.yahoo.com ESMTP
^]
telnet quit
Connection closed.

$ telnet smtp.att.yahoo.com 587
Trying 76.13.12.104...
Connected to smtp.sbc.mail.fy4.b.yahoo.com.
Escape character is '^]'.
220 smtp103.sbc.mail.ac4.yahoo.com ESMTP
^]
telnet quit

Both are preferable over 465 which was never a standard and is
virtually unsupported. It is only kept on life support for users of
depreciated versions of Outlook. There is one caveat; port 25 may be
blocked by your ISP. If so, use 587 instead.

In addition, I was able to connect via port 110 for POP service;
however, port 995 failed. I am not sure why yet.

$ telnet pop.att.yahoo.com 110
Trying 68.142.229.14...
Connected to pop-sbc.mail.fy4.b.yahoo.com.
Escape character is '^]'.
+OK hello from popgate 2.45 on pop115.sbc.mail.re2.yahoo.com
capa
+OK CAPA list follows
EXPIRE NEVER
IMPLEMENTATION popgate 2.45
PIPELINING
RESP-CODES
TOP
UIDL
USER
..
quit
Connection closed by foreign host.

$ telnet pop.att.yahoo.com 995
Trying 68.142.229.14...
Connected to pop-sbc.mail.fy4.b.yahoo.com.
Escape character is '^]'.
capa
Connection closed by foreign host.

--
Carmel |::::=======
|::::=======
|===========
|===========
|

.

 




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