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#1
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File In Use Is a Template
I am using Word 2007 (12.9.6324.5000) with Service Pack 1 MSO (12.0.6213.1000) on a Windows XP Prefessional Version 2000 machine with Service Pack 2 and logged into a Novell network (Novell Client 4.91 SP4 for Windows, version 4.91.4.20070720). In earlier versions of Word, when I would open a saved Word document attached to a template on our network, the document would open normally. In Word 2007, when I open a saved Word *document* attached to a template on our network, sometimes the File in Use dialog box pops up with a message that the *template* is locked for editing by another user. (Even though nobody has opened the template for editing, somebody might have opened another document based on the same template.) Sometimes I get this message even when no document attached to it is open -- for example, a newly created template that has been attached to only one document so far. At other times, I do not get this message, even when the template has been opened for editing. It is puzzling why this behavior is so inconsistent. My question is this: what settings do I need to change (in Word Options, Windows Registry, Windows policies, network servers/folders/files/policies) so that the File In Use dialog box will not pop up at all when the file in question is the template attached to a document that I am trying to open? If anybody knows, please help :-) |
#2
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File In Use Is a Template
Windows XP Version 2000 SP 2? I guess you mean Windows XP SP2. Even if you
did mean Windows 2000 SP 2, both need to be updated to SP3. Though your problem sounds like a Novel permissions problem. Have you ask on the Novel support site? -- Terry Farrell - MSWord MVP "Neil Cumfer" wrote in message ... I am using Word 2007 (12.9.6324.5000) with Service Pack 1 MSO (12.0.6213.1000) on a Windows XP Prefessional Version 2000 machine with Service Pack 2 and logged into a Novell network (Novell Client 4.91 SP4 for Windows, version 4.91.4.20070720). In earlier versions of Word, when I would open a saved Word document attached to a template on our network, the document would open normally. In Word 2007, when I open a saved Word *document* attached to a template on our network, sometimes the File in Use dialog box pops up with a message that the *template* is locked for editing by another user. (Even though nobody has opened the template for editing, somebody might have opened another document based on the same template.) Sometimes I get this message even when no document attached to it is open -- for example, a newly created template that has been attached to only one document so far. At other times, I do not get this message, even when the template has been opened for editing. It is puzzling why this behavior is so inconsistent. My question is this: what settings do I need to change (in Word Options, Windows Registry, Windows policies, network servers/folders/files/policies) so that the File In Use dialog box will not pop up at all when the file in question is the template attached to a document that I am trying to open? If anybody knows, please help :-) |
#3
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File In Use Is a Template
Oops, yes, I meant Windows XP Professional, Service Pack 2. I'm not
sure why we decided not to install service pack 3. I have not asked Novell about it yet ... I did try to ask Microsoft Support, but they said my product ID number was invalid At any rate, I gather from your response that this behavior is not the way the Office Trust Center was designed to work? Thanks "Terry Farrell" wrote in message ... Windows XP Version 2000 SP 2? I guess you mean Windows XP SP2. Even if you did mean Windows 2000 SP 2, both need to be updated to SP3. Though your problem sounds like a Novel permissions problem. Have you ask on the Novel support site? -- Terry Farrell - MSWord MVP "Neil Cumfer" wrote in message ... I am using Word 2007 (12.9.6324.5000) with Service Pack 1 MSO (12.0.6213.1000) on a Windows XP Prefessional Version 2000 machine with Service Pack 2 and logged into a Novell network (Novell Client 4.91 SP4 for Windows, version 4.91.4.20070720). In earlier versions of Word, when I would open a saved Word document attached to a template on our network, the document would open normally. In Word 2007, when I open a saved Word *document* attached to a template on our network, sometimes the File in Use dialog box pops up with a message that the *template* is locked for editing by another user. (Even though nobody has opened the template for editing, somebody might have opened another document based on the same template.) Sometimes I get this message even when no document attached to it is open -- for example, a newly created template that has been attached to only one document so far. At other times, I do not get this message, even when the template has been opened for editing. It is puzzling why this behavior is so inconsistent. My question is this: what settings do I need to change (in Word Options, Windows Registry, Windows policies, network servers/folders/files/policies) so that the File In Use dialog box will not pop up at all when the file in question is the template attached to a document that I am trying to open? If anybody knows, please help :-) |
#4
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File In Use Is a Template
I cannot think why this would be so inconsistent other than something like
the (Windows locking) temp files are not be released correctly on the server. Most often, this is due to Word needs full access rights (including delete) to the Document's folder on the server and this is where Novel often stumbles. But why it is inconsistent is puzzling. Terry "Neil Cumfer" wrote in message ... Oops, yes, I meant Windows XP Professional, Service Pack 2. I'm not sure why we decided not to install service pack 3. I have not asked Novell about it yet ... I did try to ask Microsoft Support, but they said my product ID number was invalid At any rate, I gather from your response that this behavior is not the way the Office Trust Center was designed to work? Thanks "Terry Farrell" wrote in message ... Windows XP Version 2000 SP 2? I guess you mean Windows XP SP2. Even if you did mean Windows 2000 SP 2, both need to be updated to SP3. Though your problem sounds like a Novel permissions problem. Have you ask on the Novel support site? -- Terry Farrell - MSWord MVP "Neil Cumfer" wrote in message ... I am using Word 2007 (12.9.6324.5000) with Service Pack 1 MSO (12.0.6213.1000) on a Windows XP Prefessional Version 2000 machine with Service Pack 2 and logged into a Novell network (Novell Client 4.91 SP4 for Windows, version 4.91.4.20070720). In earlier versions of Word, when I would open a saved Word document attached to a template on our network, the document would open normally. In Word 2007, when I open a saved Word *document* attached to a template on our network, sometimes the File in Use dialog box pops up with a message that the *template* is locked for editing by another user. (Even though nobody has opened the template for editing, somebody might have opened another document based on the same template.) Sometimes I get this message even when no document attached to it is open -- for example, a newly created template that has been attached to only one document so far. At other times, I do not get this message, even when the template has been opened for editing. It is puzzling why this behavior is so inconsistent. My question is this: what settings do I need to change (in Word Options, Windows Registry, Windows policies, network servers/folders/files/policies) so that the File In Use dialog box will not pop up at all when the file in question is the template attached to a document that I am trying to open? If anybody knows, please help :-) |
#5
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File In Use Is a Template
Yes, we have had many problems in earlier versions with temp files not
being deleted, and this current issue seems to be very similar ... it could be that the inconsistency is due to some templates being in folders with full access rights and other are in folders without write or delete privileges ... also I am thinking it could be related to a user being in several Novell groups and inheriting different privileges for the same folder and perhaps Novell supplies contradictory information to Word "Terry Farrell" wrote in message ... I cannot think why this would be so inconsistent other than something like the (Windows locking) temp files are not be released correctly on the server. Most often, this is due to Word needs full access rights (including delete) to the Document's folder on the server and this is where Novel often stumbles. But why it is inconsistent is puzzling. Terry "Neil Cumfer" wrote in message ... Oops, yes, I meant Windows XP Professional, Service Pack 2. I'm not sure why we decided not to install service pack 3. I have not asked Novell about it yet ... I did try to ask Microsoft Support, but they said my product ID number was invalid At any rate, I gather from your response that this behavior is not the way the Office Trust Center was designed to work? Thanks "Terry Farrell" wrote in message ... Windows XP Version 2000 SP 2? I guess you mean Windows XP SP2. Even if you did mean Windows 2000 SP 2, both need to be updated to SP3. Though your problem sounds like a Novel permissions problem. Have you ask on the Novel support site? -- Terry Farrell - MSWord MVP "Neil Cumfer" wrote in message ... I am using Word 2007 (12.9.6324.5000) with Service Pack 1 MSO (12.0.6213.1000) on a Windows XP Prefessional Version 2000 machine with Service Pack 2 and logged into a Novell network (Novell Client 4.91 SP4 for Windows, version 4.91.4.20070720). In earlier versions of Word, when I would open a saved Word document attached to a template on our network, the document would open normally. In Word 2007, when I open a saved Word *document* attached to a template on our network, sometimes the File in Use dialog box pops up with a message that the *template* is locked for editing by another user. (Even though nobody has opened the template for editing, somebody might have opened another document based on the same template.) Sometimes I get this message even when no document attached to it is open -- for example, a newly created template that has been attached to only one document so far. At other times, I do not get this message, even when the template has been opened for editing. It is puzzling why this behavior is so inconsistent. My question is this: what settings do I need to change (in Word Options, Windows Registry, Windows policies, network servers/folders/files/policies) so that the File In Use dialog box will not pop up at all when the file in question is the template attached to a document that I am trying to open? If anybody knows, please help :-) |
#6
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File In Use Is a Template
I have made an interesting discovery about the inconsistent behavior.
If the template attached to the document I am opening resides in either of Word's template file locations (the User templates location or the Workgroups templates location in Word Options, Advanced) then I will get the File In Use popup message. However, if the document's attached template resides in some other folder, or Word's file locations are changed to some other folder, the File In Use message does not pop up. Also, if the document's attached template is read-only the message does not pop up, even if it resides in one of Word's template file locations. This seems to point to a Word problem, rather than a network problem ... or does it? "Terry Farrell" wrote in message ... I cannot think why this would be so inconsistent other than something like the (Windows locking) temp files are not be released correctly on the server. Most often, this is due to Word needs full access rights (including delete) to the Document's folder on the server and this is where Novel often stumbles. But why it is inconsistent is puzzling. Terry "Neil Cumfer" wrote in message ... Oops, yes, I meant Windows XP Professional, Service Pack 2. I'm not sure why we decided not to install service pack 3. I have not asked Novell about it yet ... I did try to ask Microsoft Support, but they said my product ID number was invalid At any rate, I gather from your response that this behavior is not the way the Office Trust Center was designed to work? Thanks "Terry Farrell" wrote in message ... Windows XP Version 2000 SP 2? I guess you mean Windows XP SP2. Even if you did mean Windows 2000 SP 2, both need to be updated to SP3. Though your problem sounds like a Novel permissions problem. Have you ask on the Novel support site? -- Terry Farrell - MSWord MVP "Neil Cumfer" wrote in message ... I am using Word 2007 (12.9.6324.5000) with Service Pack 1 MSO (12.0.6213.1000) on a Windows XP Prefessional Version 2000 machine with Service Pack 2 and logged into a Novell network (Novell Client 4.91 SP4 for Windows, version 4.91.4.20070720). In earlier versions of Word, when I would open a saved Word document attached to a template on our network, the document would open normally. In Word 2007, when I open a saved Word *document* attached to a template on our network, sometimes the File in Use dialog box pops up with a message that the *template* is locked for editing by another user. (Even though nobody has opened the template for editing, somebody might have opened another document based on the same template.) Sometimes I get this message even when no document attached to it is open -- for example, a newly created template that has been attached to only one document so far. At other times, I do not get this message, even when the template has been opened for editing. It is puzzling why this behavior is so inconsistent. My question is this: what settings do I need to change (in Word Options, Windows Registry, Windows policies, network servers/folders/files/policies) so that the File In Use dialog box will not pop up at all when the file in question is the template attached to a document that I am trying to open? If anybody knows, please help :-) |
#7
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File In Use Is a Template
Is this whilst logged in as a user or logged in as Administrator? It is
sounding like a file permissions problem on that particular PC. What you have discovered does explain the inconsistency of the problem (which sort of helps). Try logging in as the administrator. Terry "Neil Cumfer" wrote in message ... I have made an interesting discovery about the inconsistent behavior. If the template attached to the document I am opening resides in either of Word's template file locations (the User templates location or the Workgroups templates location in Word Options, Advanced) then I will get the File In Use popup message. However, if the document's attached template resides in some other folder, or Word's file locations are changed to some other folder, the File In Use message does not pop up. Also, if the document's attached template is read-only the message does not pop up, even if it resides in one of Word's template file locations. This seems to point to a Word problem, rather than a network problem ... or does it? |
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