Product ID For Online Support

The Home Use license is an extension of the Enterprise Agreement.
My understanding is that you'd first go through your company help desk
who would then be able to escalate any issues to MS as needed, rather
than being able to have any prepaid incidents covered directly at the
user level with Microsoft.

==========
wrote in message ...
I did find a page off the Office web site that provided
information about the Home Use program, but no indication
that there was anything different about support policies.
As far as I can tell, I should be able to submit an
incident. I know the programs are registered. Let me know
what you find out. Thanks
--
I hope this helps you,

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 explained
http://microsoft.com/uk/office/editions.asp

Well...that may not work, because the Home program allows
me to purchase and install Office on my personal pc, which
my company's tech support group does not service. They
only support corporate owned\supplied pc's. I think I'll
put a call into MS directly to understand the support
policy.
-----Original Message-----
The Home Use license is an extension of the Enterprise
Agreement.
My understanding is that you'd first go through your
company help desk
who would then be able to escalate any issues to MS as
needed, rather
than being able to have any prepaid incidents covered
directly at the
user level with Microsoft.

==========
wrote in
message ...
I did find a page off the Office web site that provided
information about the Home Use program, but no indication
that there was anything different about support policies.
As far as I can tell, I should be able to submit an
incident. I know the programs are registered. Let me know
what you find out. Thanks
--
I hope this helps you,

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 explained
http://microsoft.com/uk/office/editions.asp



.

I did reach MS and you were correct, I have an extension
of an existing license. However, the person I spoke to
asked me to call back when I'm at my pc to see if he can
help me. We'll see...thanks
-----Original Message-----
The Home Use license is an extension of the Enterprise
Agreement.
My understanding is that you'd first go through your
company help desk
who would then be able to escalate any issues to MS as
needed, rather
than being able to have any prepaid incidents covered
directly at the
user level with Microsoft.

==========
wrote in
message ...
I did find a page off the Office web site that provided
information about the Home Use program, but no indication
that there was anything different about support policies.
As far as I can tell, I should be able to submit an
incident. I know the programs are registered. Let me know
what you find out. Thanks
--
I hope this helps you,

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 explained
http://microsoft.com/uk/office/editions.asp



.