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#1
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Is Visio stable?
Hi,
I have a user running Visio 2003 Standard on a Windows XP Pro computer sp2. She is having a heck of a time with stability on her computer and often it is when Visio is running. The computer has 2GB of RAM and today she had Visio open with our org. chart file open, Excel with a workbook and Outlook. The task manager said she was using over 4GB of RAM and Visio and Excel were using the bulk of the processor cycles, nothing was responding. This is the second computer I've given her and I've rebuild this one twice. I'm at a loss to explain what's happening. No one else in the company is having these issues but she is the only one running Visio so I'm wondering if it could be culprit. Any suggestions? Is Visio a stable application, could it be causing these problems? Thanks in advance, Linn |
#2
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Is Visio stable?
I've not had any problems with Visio 2003 or Visio 2007. At work I might run
Visio, Outlook, Excel, Power Point, and IE at the same time with no problems. System is Win XP Pro, SP2 with 1G or RAM. You might want to try the system yourself with Visio loaded just to verify there's no issues with the system. Wapperdude "Linn Kubler" wrote: Hi, I have a user running Visio 2003 Standard on a Windows XP Pro computer sp2. She is having a heck of a time with stability on her computer and often it is when Visio is running. The computer has 2GB of RAM and today she had Visio open with our org. chart file open, Excel with a workbook and Outlook. The task manager said she was using over 4GB of RAM and Visio and Excel were using the bulk of the processor cycles, nothing was responding. This is the second computer I've given her and I've rebuild this one twice. I'm at a loss to explain what's happening. No one else in the company is having these issues but she is the only one running Visio so I'm wondering if it could be culprit. Any suggestions? Is Visio a stable application, could it be causing these problems? Thanks in advance, Linn |
#3
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Is Visio stable?
Hi,
Yeah, I've looked at the system, ran diagnostics extensively from the manufacturer. I can't reproduce the issue at all. This user prides herself on how fast she can maneuver around and between programs, I kind of wonder if she isn't her own worst enemy in this case. I recently gave her a new computer because of these issues and that didn't help. Two computers in a row with these problems seems suspicious, which is why I'm thinking a software bug or conflict. Just not sure how to track it down. Thanks, Linn "WapperDude" wrote in message ... I've not had any problems with Visio 2003 or Visio 2007. At work I might run Visio, Outlook, Excel, Power Point, and IE at the same time with no problems. System is Win XP Pro, SP2 with 1G or RAM. You might want to try the system yourself with Visio loaded just to verify there's no issues with the system. Wapperdude "Linn Kubler" wrote: Hi, I have a user running Visio 2003 Standard on a Windows XP Pro computer sp2. She is having a heck of a time with stability on her computer and often it is when Visio is running. The computer has 2GB of RAM and today she had Visio open with our org. chart file open, Excel with a workbook and Outlook. The task manager said she was using over 4GB of RAM and Visio and Excel were using the bulk of the processor cycles, nothing was responding. This is the second computer I've given her and I've rebuild this one twice. I'm at a loss to explain what's happening. No one else in the company is having these issues but she is the only one running Visio so I'm wondering if it could be culprit. Any suggestions? Is Visio a stable application, could it be causing these problems? Thanks in advance, Linn |
#4
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Is Visio stable?
Of course it's always possible. I don't think there's anything inherent to
Visio to cause an instability. But, hypothetically, your user might be doing something, perhaps a lot of pasting of pictures, that could drive the Visio file size up. This might start grabbing memory and CPU usage. Sounds like both the Visio and Excel files are very large. 4GB of memory is a lot to use up. Could even be a Windows/PC issue. Too much memory sometimes leads to erroneous system behavior. Speed is nice, but if there are too many concurrent activities on the computer, perhaps that's the issue, like a freeway at rush hour? Unfortunately, I'm not an IT guy and can't really assist too much. Perhaps someone else will pick up on this. "Linn Kubler" wrote: Hi, Yeah, I've looked at the system, ran diagnostics extensively from the manufacturer. I can't reproduce the issue at all. This user prides herself on how fast she can maneuver around and between programs, I kind of wonder if she isn't her own worst enemy in this case. I recently gave her a new computer because of these issues and that didn't help. Two computers in a row with these problems seems suspicious, which is why I'm thinking a software bug or conflict. Just not sure how to track it down. Thanks, Linn "WapperDude" wrote in message ... I've not had any problems with Visio 2003 or Visio 2007. At work I might run Visio, Outlook, Excel, Power Point, and IE at the same time with no problems. System is Win XP Pro, SP2 with 1G or RAM. You might want to try the system yourself with Visio loaded just to verify there's no issues with the system. Wapperdude "Linn Kubler" wrote: Hi, I have a user running Visio 2003 Standard on a Windows XP Pro computer sp2. She is having a heck of a time with stability on her computer and often it is when Visio is running. The computer has 2GB of RAM and today she had Visio open with our org. chart file open, Excel with a workbook and Outlook. The task manager said she was using over 4GB of RAM and Visio and Excel were using the bulk of the processor cycles, nothing was responding. This is the second computer I've given her and I've rebuild this one twice. I'm at a loss to explain what's happening. No one else in the company is having these issues but she is the only one running Visio so I'm wondering if it could be culprit. Any suggestions? Is Visio a stable application, could it be causing these problems? Thanks in advance, Linn |
#5
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Is Visio stable?
as an observation from the side, if the system only has 2G installed and the
reported ram being used is 4g you're probably playing with a swap file issue. al "WapperDude" wrote in message ... Of course it's always possible. I don't think there's anything inherent to Visio to cause an instability. But, hypothetically, your user might be doing something, perhaps a lot of pasting of pictures, that could drive the Visio file size up. This might start grabbing memory and CPU usage. Sounds like both the Visio and Excel files are very large. 4GB of memory is a lot to use up. Could even be a Windows/PC issue. Too much memory sometimes leads to erroneous system behavior. Speed is nice, but if there are too many concurrent activities on the computer, perhaps that's the issue, like a freeway at rush hour? Unfortunately, I'm not an IT guy and can't really assist too much. Perhaps someone else will pick up on this. "Linn Kubler" wrote: Hi, Yeah, I've looked at the system, ran diagnostics extensively from the manufacturer. I can't reproduce the issue at all. This user prides herself on how fast she can maneuver around and between programs, I kind of wonder if she isn't her own worst enemy in this case. I recently gave her a new computer because of these issues and that didn't help. Two computers in a row with these problems seems suspicious, which is why I'm thinking a software bug or conflict. Just not sure how to track it down. Thanks, Linn "WapperDude" wrote in message ... I've not had any problems with Visio 2003 or Visio 2007. At work I might run Visio, Outlook, Excel, Power Point, and IE at the same time with no problems. System is Win XP Pro, SP2 with 1G or RAM. You might want to try the system yourself with Visio loaded just to verify there's no issues with the system. Wapperdude "Linn Kubler" wrote: Hi, I have a user running Visio 2003 Standard on a Windows XP Pro computer sp2. She is having a heck of a time with stability on her computer and often it is when Visio is running. The computer has 2GB of RAM and today she had Visio open with our org. chart file open, Excel with a workbook and Outlook. The task manager said she was using over 4GB of RAM and Visio and Excel were using the bulk of the processor cycles, nothing was responding. This is the second computer I've given her and I've rebuild this one twice. I'm at a loss to explain what's happening. No one else in the company is having these issues but she is the only one running Visio so I'm wondering if it could be culprit. Any suggestions? Is Visio a stable application, could it be causing these problems? Thanks in advance, Linn |
#6
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Is Visio stable?
On Tue, 23 Sep 2008 13:33:32 -0500, "Linn Kubler"
wrote: Hi, I have a user running Visio 2003 Standard on a Windows XP Pro computer sp2. She is having a heck of a time with stability on her computer and often it is when Visio is running. The computer has 2GB of RAM and today she had Visio open with our org. chart file open, Excel with a workbook and Outlook. The task manager said she was using over 4GB of RAM and Visio and Excel were using the bulk of the processor cycles, nothing was responding. This is the second computer I've given her and I've rebuild this one twice. I'm at a loss to explain what's happening. No one else in the company is having these issues but she is the only one running Visio so I'm wondering if it could be culprit. Any suggestions? Is Visio a stable application, could it be causing these problems? Are both computers of the same make, same video card etc? Visio is heavily dependant upon graphics capability and any video driver problems may show up as exactly what you are seeing. So, check for the latest video drivers. Also try reducing the graphics hardware acceleration, and see if changing the video screen size or colour depth has any effect, 16-bit colour may not be ideal but if the problem disappears then it gives a pointer to where the problem may be. -- Regards, Paul Herber, Sandrila Ltd. Electronics for Visio http://www.electronics.sandrila.co.uk/ |
#7
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Is Visio stable?
Yes, I surmized the same thing and I know that once you get swapping that
much data Windows usually crashes. Linn "AlEdlund" wrote in message ... as an observation from the side, if the system only has 2G installed and the reported ram being used is 4g you're probably playing with a swap file issue. al "WapperDude" wrote in message ... Of course it's always possible. I don't think there's anything inherent to Visio to cause an instability. But, hypothetically, your user might be doing something, perhaps a lot of pasting of pictures, that could drive the Visio file size up. This might start grabbing memory and CPU usage. Sounds like both the Visio and Excel files are very large. 4GB of memory is a lot to use up. Could even be a Windows/PC issue. Too much memory sometimes leads to erroneous system behavior. Speed is nice, but if there are too many concurrent activities on the computer, perhaps that's the issue, like a freeway at rush hour? Unfortunately, I'm not an IT guy and can't really assist too much. Perhaps someone else will pick up on this. "Linn Kubler" wrote: Hi, Yeah, I've looked at the system, ran diagnostics extensively from the manufacturer. I can't reproduce the issue at all. This user prides herself on how fast she can maneuver around and between programs, I kind of wonder if she isn't her own worst enemy in this case. I recently gave her a new computer because of these issues and that didn't help. Two computers in a row with these problems seems suspicious, which is why I'm thinking a software bug or conflict. Just not sure how to track it down. Thanks, Linn "WapperDude" wrote in message ... I've not had any problems with Visio 2003 or Visio 2007. At work I might run Visio, Outlook, Excel, Power Point, and IE at the same time with no problems. System is Win XP Pro, SP2 with 1G or RAM. You might want to try the system yourself with Visio loaded just to verify there's no issues with the system. Wapperdude "Linn Kubler" wrote: Hi, I have a user running Visio 2003 Standard on a Windows XP Pro computer sp2. She is having a heck of a time with stability on her computer and often it is when Visio is running. The computer has 2GB of RAM and today she had Visio open with our org. chart file open, Excel with a workbook and Outlook. The task manager said she was using over 4GB of RAM and Visio and Excel were using the bulk of the processor cycles, nothing was responding. This is the second computer I've given her and I've rebuild this one twice. I'm at a loss to explain what's happening. No one else in the company is having these issues but she is the only one running Visio so I'm wondering if it could be culprit. Any suggestions? Is Visio a stable application, could it be causing these problems? Thanks in advance, Linn |
#8
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Is Visio stable?
Both computers were HP/Compaq's but the original was quite a bit older so I
doubt it the graphics were the same. But it's gone now so no way to determine that for sure. I'll check into graphics drivers though, I can see wheer this could be a contributor. These computers have on-board graphics so I bet they share RAM with the system. Never liked that design. Thanks, Linn "Paul Herber" wrote in message ell.net... On Tue, 23 Sep 2008 13:33:32 -0500, "Linn Kubler" wrote: Hi, I have a user running Visio 2003 Standard on a Windows XP Pro computer sp2. She is having a heck of a time with stability on her computer and often it is when Visio is running. The computer has 2GB of RAM and today she had Visio open with our org. chart file open, Excel with a workbook and Outlook. The task manager said she was using over 4GB of RAM and Visio and Excel were using the bulk of the processor cycles, nothing was responding. This is the second computer I've given her and I've rebuild this one twice. I'm at a loss to explain what's happening. No one else in the company is having these issues but she is the only one running Visio so I'm wondering if it could be culprit. Any suggestions? Is Visio a stable application, could it be causing these problems? Are both computers of the same make, same video card etc? Visio is heavily dependant upon graphics capability and any video driver problems may show up as exactly what you are seeing. So, check for the latest video drivers. Also try reducing the graphics hardware acceleration, and see if changing the video screen size or colour depth has any effect, 16-bit colour may not be ideal but if the problem disappears then it gives a pointer to where the problem may be. -- Regards, Paul Herber, Sandrila Ltd. Electronics for Visio http://www.electronics.sandrila.co.uk/ |
#9
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Is Visio stable?
I was looking at a post in Visio Guy's forum, and it made me think about your
problem. According to that post, http://visguy.com/vgforum/index.php?...85.msg1710#new, Visio has a memory leak. I'm wondering if this might be part of your problem? Wapperdude "Linn Kubler" wrote: Both computers were HP/Compaq's but the original was quite a bit older so I doubt it the graphics were the same. But it's gone now so no way to determine that for sure. I'll check into graphics drivers though, I can see wheer this could be a contributor. These computers have on-board graphics so I bet they share RAM with the system. Never liked that design. Thanks, Linn "Paul Herber" wrote in message ell.net... On Tue, 23 Sep 2008 13:33:32 -0500, "Linn Kubler" wrote: Hi, I have a user running Visio 2003 Standard on a Windows XP Pro computer sp2. She is having a heck of a time with stability on her computer and often it is when Visio is running. The computer has 2GB of RAM and today she had Visio open with our org. chart file open, Excel with a workbook and Outlook. The task manager said she was using over 4GB of RAM and Visio and Excel were using the bulk of the processor cycles, nothing was responding. This is the second computer I've given her and I've rebuild this one twice. I'm at a loss to explain what's happening. No one else in the company is having these issues but she is the only one running Visio so I'm wondering if it could be culprit. Any suggestions? Is Visio a stable application, could it be causing these problems? Are both computers of the same make, same video card etc? Visio is heavily dependant upon graphics capability and any video driver problems may show up as exactly what you are seeing. So, check for the latest video drivers. Also try reducing the graphics hardware acceleration, and see if changing the video screen size or colour depth has any effect, 16-bit colour may not be ideal but if the problem disappears then it gives a pointer to where the problem may be. -- Regards, Paul Herber, Sandrila Ltd. Electronics for Visio http://www.electronics.sandrila.co.uk/ |
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