dropped connection to the Internet on start up

It's not a waste of time, and it's not that hard to figure out. Just tell me
what service hosts your 4 email accounts.
--
Russ Valentine
[MVP-Outlook]
"airhead" wrote in message
...
Sorry, but I give up.

You are asking me questions that I don't understand. I am not a
techinical person. I just followed the instructions from BT to install
their modem for broadband, and then did my best to fill in all the relevant
bits of Outlook to make my new e-mail accounts work - which they did apart
from the dropped connection on start-up.

It's obviously not a simple problem/solution. Sorry to have wasted your
time.

Thank you.

I have my own domain name registered, so my server (both incoming and outgoing is 'mail.' followed by my domain name. The accounts are held with Eurofasthost.com, if that helps - ie it's them I pay the bill to for registering the domain name and running the e-mail service.

Incidentally, this morning, I couldn't get the system to check my mail at all, so I have currently reverted to the dial-up settings I had before.

I don't have this problem with Explorer. Once the system is connected to the Internet, even if I close explorer, my connection stays intact. It's only with the automatic (as opposed to manual) send and receives that the problem occurs.

Define what you mean by broadband connection. What type of connection is
this?
--
Russ Valentine
[MVP-Outlook]
"airhead" wrote in message
...
I have my own domain name registered, so my server (both incoming and
outgoing is 'mail.' followed by my domain name. The accounts are held with
Eurofasthost.com, if that helps - ie it's them I pay the bill to for
registering the domain name and running the e-mail service.

Incidentally, this morning, I couldn't get the system to check my mail at
all, so I have currently reverted to the dial-up settings I had before.

I don't have this problem with Explorer. Once the system is connected to
the Internet, even if I close explorer, my connection stays intact. It's
only with the automatic (as opposed to manual) send and receives that the
problem occurs.

I don't know!

I have signed up to BT broadband, and have a modem on top of my computer which says 'BT voyager 100 USB ASDL modem' on it. I then have filters connected to all of the BT sockets in my house which I am told separate out the voice calls from the internet calls.

Aha. No wonder. You should still be able to do what you want if you set the
connection type to LAN and make sure that each mail account is configured to
use exactly the same connection.
--
Russ Valentine
[MVP-Outlook]
"airhead" wrote in message
...
I don't know!

I have signed up to BT broadband, and have a modem on top of my computer
which says 'BT voyager 100 USB ASDL modem' on it. I then have filters
connected to all of the BT sockets in my house which I am told separate out
the voice calls from the internet calls.

No. Sorry. I have changed the connection to LAN for all accounts, and again tried this both with and without the 'connect via modem when Outlook is offline' box checked (when it isn't checked, the reference to BT Broadband is greyed out, when it is checked, it is operational). Now, for all accounts, I get a message which reads as follows:

"Task ‘airhead’s e-mail – Sending and Receiving’ reported error (0x800CCC0D): ‘Unable to find the e-mail server. Please verify the server information in your account properties.’"

If only (when it was working before) the 'connect to Broadband' dial up window had the same options as it does when I connect to Explorer - ie 'remember password' and 'connect automatically', these could be checked and the problem would likely go away. I don't understand why I get a slightly different window with Outlook.

I can't help, then. Your problems are with British Telecom. Setting to LAN
works for the rest of the world since ADSL should work more like cable
modem, i.e., always on. However, my colleague on the other side of the pond
tells me that BT often uses dial up and PPPoE. Quoting further:
"Yes its good old British Telecom. I know the modem type is PPPoE. As
everyone has mentioned he should be set to LAN, we have had some issues with
BT modems dropping connection (not in Outlook but ISA) and there should be a
dialup connection for them. The filter may be a red herring as we don't tend
to bother with them and they have only started coming into use because BT no
longer visit the premises to install ADSL they now just send out the modem
and a filter and all the rest of the work is done at the Exchange. He may
have to go into the Properties of the dialup to ensure he hasn't got it set
to disconnect."
--
Russ Valentine
[MVP-Outlook]
"airhead" wrote in message
...
No. Sorry. I have changed the connection to LAN for all accounts, and
again tried this both with and without the 'connect via modem when Outlook
is offline' box checked (when it isn't checked, the reference to BT
Broadband is greyed out, when it is checked, it is operational). Now, for
all accounts, I get a message which reads as follows:

"Task 'airhead's e-mail - Sending and Receiving' reported error
(0x800CCC0D): 'Unable to find the e-mail server. Please verify the server
information in your account properties.'"

If only (when it was working before) the 'connect to Broadband' dial up
window had the same options as it does when I connect to Explorer - ie
'remember password' and 'connect automatically', these could be checked and
the problem would likely go away. I don't understand why I get a slightly
different window with Outlook.

Thank you for all the time you have spent on this.

I suppose I should have guessed that BT would be the problem, although it still seems odd to me that the same problems do not arise with Explore. Come to think of it though, I believe the same problem did occur when I tried putting Explorer in my start-up menu, so it's as if the connection follows a different 'route' where the item is in the start-up menu as opposed to just being an icon on the desk-top which you double click on.

PS Interesting that your colleague thinks that anyone with the display name of airhead could possibly be male!!