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#11
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Outlook crashes on startup
Help?
"neo [mvp outlook]" wrote: Okay, lets try this with all applications closed. Start Windows Explorer and navigate to: \documents and settings\userid\application data\microsoft\outlook You want to delete the following profile_name.xml profile_name.nk2 profile_name.srs outcmd.dat Navigate to: \documents and settings\userid\application data\microsoft\outlook Delete the file named extend.dat "Mechame" wrote in message news I reinstalled office and get the same results. it crashes in safe3 and safe4. If there is a site that can help me with this, that would be great. I looked before I posted but couldn't find anything. thanks "neo [mvp outlook]" wrote: If it runs in safe mode, then you are on your way of isolating the cause. Try starting Outlook with the /safe:3 command line switch. (This stops the loading of addins & extensions) Try starting Outlook with the /safe:4 command line switch. (This stops the loading of custom toolbars & *.fav file) ps - just so you know, these command line switch should be covered in outlook's online help "Mechame" wrote in message ... I can run outlook in the safe mode. I tried messing with some configuration options while it was in safe mode, but it still won't work in the normal mode... Is there anything I can do to fix this through the safe mode? "neo [mvp outlook]" wrote: You should be able to reuse the same key since the you are not changing out any machine components. Before doing the uninstall/reinstall routine... will Outlook start in safe mode? How to: Start Run type: outlook.exe /safe ok button "Mechame" wrote in message ... I ran scanpst.exe on outlook.pst (%username%/local settings/application data/microsoft/outlook) and it fixed the file. However, now when I start Outlook, it simply crashes without giving me a notice. I am considering reinstalling the entire Office suite... little noob question: when I uninstall the suite will MS reenable my product key so I can reinstall it or will I need to get another key? "neo [mvp outlook]" wrote: try running the inbox repair tool (scanpst.exe) against your *.PST file(s). (scanpst.exe is under the program files\common files\system\.... area) "Mechame" wrote in message ... I just installed the Microsoft Office Professional Plus on my computer, everything is fine except when I start up Outlook it says "A data file did not close properly last time it was used..." the program then crashes without sending or recieving. I tried downloading XP updates and Office updates, I reconfigured and repaired Office, but it still doesn't work. I have not tried uninstalling then reinstalling the entire suite. also, the first time I started outlook a window came up that said "the file 'personal folders' is being checked for errors" any help would be great. thanks |
#12
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Outlook crashes on startup
"Mechame" wrote: Help? I am in the same boat here - tried everything a Outlook 2003 keeps crashing on startup. It appears their is no answer to the technical side of things - so the only thing I can do is dump office altogether in disgust. |
#13
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Outlook crashes on startup
Update on this error..
Ok I was blessed to get free support case with MS here in NZ and spoke with a great support person in the USA (I think) In esence here is what we did.. Went to C:\Program Files\Common Files\System\MSMAPI\1033 renamed MSMAPI32.DLL to Msmapi.old Then tried to open Oulook.. It booted windows installer - its looks for your Office CD so put that in the drive and it installed just that one file MSMAPI32.DLL. It then booted Outlook all by itself and lo and behold it checked my email and no error message. We rebooted and opened Outlook again and it checked my mail again and no error came up. Support person said MS thinks this error is caused by installing Office 2007 and that file we replaced with the original on the CD gets corrupted - said SORRY - I have not done this at all so that was not how this file because corrupted. We did do some other tests like not doing a normal start but I think if you simply replace the file mentioned here the error will go away. How that helps. Many thanks and Blessings |
#14
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Outlook crashes on startup
"Ian" wrote: Update on this error.. Ok I was blessed to get free support case with MS here in NZ and spoke with a great support person in the USA (I think) In esence here is what we did.. Went to C:\Program Files\Common Files\System\MSMAPI\1033 renamed MSMAPI32.DLL to Msmapi.old Then tried to open Oulook.. It booted windows installer - its looks for your Office CD so put that in the drive and it installed just that one file MSMAPI32.DLL. It then booted Outlook all by itself and lo and behold it checked my email and no error message. We rebooted and opened Outlook again and it checked my mail again and no error came up. Support person said MS thinks this error is caused by installing Office 2007 and that file we replaced with the original on the CD gets corrupted - said SORRY - I have not done this at all so that was not how this file because corrupted. We did do some other tests like not doing a normal start but I think if you simply replace the file mentioned here the error will go away. How that helps. Many thanks and Blessings Hey team Sorry to say - I spoke too soon about this error. It came back again and after speaking again with MS support all they could come up with is a clean install of XP Pro and Office 2003. Told them this is a clean install, then was politely told a supervisor would call me back in three working days. lol lol |
#15
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Outlook crashes on startup
I'm back...
Out of curiosity, is this a fairly new Dell machine with Media Direct? "Mechame" wrote in message ... Help? "neo [mvp outlook]" wrote: Okay, lets try this with all applications closed. Start Windows Explorer and navigate to: \documents and settings\userid\application data\microsoft\outlook You want to delete the following profile_name.xml profile_name.nk2 profile_name.srs outcmd.dat Navigate to: \documents and settings\userid\application data\microsoft\outlook Delete the file named extend.dat "Mechame" wrote in message news I reinstalled office and get the same results. it crashes in safe3 and safe4. If there is a site that can help me with this, that would be great. I looked before I posted but couldn't find anything. thanks "neo [mvp outlook]" wrote: If it runs in safe mode, then you are on your way of isolating the cause. Try starting Outlook with the /safe:3 command line switch. (This stops the loading of addins & extensions) Try starting Outlook with the /safe:4 command line switch. (This stops the loading of custom toolbars & *.fav file) ps - just so you know, these command line switch should be covered in outlook's online help "Mechame" wrote in message ... I can run outlook in the safe mode. I tried messing with some configuration options while it was in safe mode, but it still won't work in the normal mode... Is there anything I can do to fix this through the safe mode? "neo [mvp outlook]" wrote: You should be able to reuse the same key since the you are not changing out any machine components. Before doing the uninstall/reinstall routine... will Outlook start in safe mode? How to: Start Run type: outlook.exe /safe ok button "Mechame" wrote in message ... I ran scanpst.exe on outlook.pst (%username%/local settings/application data/microsoft/outlook) and it fixed the file. However, now when I start Outlook, it simply crashes without giving me a notice. I am considering reinstalling the entire Office suite... little noob question: when I uninstall the suite will MS reenable my product key so I can reinstall it or will I need to get another key? "neo [mvp outlook]" wrote: try running the inbox repair tool (scanpst.exe) against your *.PST file(s). (scanpst.exe is under the program files\common files\system\.... area) "Mechame" wrote in message ... I just installed the Microsoft Office Professional Plus on my computer, everything is fine except when I start up Outlook it says "A data file did not close properly last time it was used..." the program then crashes without sending or recieving. I tried downloading XP updates and Office updates, I reconfigured and repaired Office, but it still doesn't work. I have not tried uninstalling then reinstalling the entire suite. also, the first time I started outlook a window came up that said "the file 'personal folders' is being checked for errors" any help would be great. thanks |
#16
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Outlook crashes on startup
"neo [mvp outlook]" wrote:
I'm back... Out of curiosity, is this a fairly new Dell machine with Media Direct? Hey there.. If you are spekaing to me - nope my machine is a clone and has been running XP Pro and Office 2003 for 12 months. Just recently did a clean install of both XP Pro and Office 2003 and put all the updates over it. As far as MS telling me that another piece of software was causing the issue, this error happened with just XP Pro and Office installed, no other program. I think something in one of the updates has caused it. Still has not been fixed, so I been forced to use an alternate email program. I am a beta tester so for MS to fob it off and blame something else is not good practice, they should simply come out and say we do not know what is causing the issue but we trying to resolve it but have no time frame for a fix. Reminds me a a corprate here in NZ putting a spin on their marketing to sell a product and heaps of people bought into it and then the system behind it crashes and takes months to fix. Apologises if I sould a bit frustrated. |
#17
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Outlook crashes on startup
Just so you know, the MVPs do not work for Microsoft. We are average joes
like yourself that come from all walks of life to just help out others with problems. With that said, hopefully you are not interpreting that I'm laying blame elsewhere. Its just that I've seen too many programs interact in a negative manner. Most blame the app they are looking at and its only normal because that is the one that is upsetting the apple cart. By the way... looked at your post again and the steps suggested by NZ implies that you went from Office 2007 back to 2003. Is this the case? If yes, a couple of thoughts. 1) Create a new mail profile. (don't copy the existing one. create a new one and delete the old. Reason why is that mail profiles tend to be version specific to outlook. this will rule out any oddities when outlook reads the registry in regards to your account, information store, .etc, settings.) 2) If Outlook 2007 touched the PST file you are working with, I would create a new PST file for use in 2003. Copy the items over from old one. (This will rule out any chance that the old version doesn't understand any changes Microsoft might have made in the PST to support 2007 features [e.g. search]). "Ian" wrote in message ... "neo [mvp outlook]" wrote: I'm back... Out of curiosity, is this a fairly new Dell machine with Media Direct? Hey there.. If you are spekaing to me - nope my machine is a clone and has been running XP Pro and Office 2003 for 12 months. Just recently did a clean install of both XP Pro and Office 2003 and put all the updates over it. As far as MS telling me that another piece of software was causing the issue, this error happened with just XP Pro and Office installed, no other program. I think something in one of the updates has caused it. Still has not been fixed, so I been forced to use an alternate email program. I am a beta tester so for MS to fob it off and blame something else is not good practice, they should simply come out and say we do not know what is causing the issue but we trying to resolve it but have no time frame for a fix. Reminds me a a corprate here in NZ putting a spin on their marketing to sell a product and heaps of people bought into it and then the system behind it crashes and takes months to fix. Apologises if I sould a bit frustrated. |
#18
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Outlook crashes on startup
Hi guys,
I'm getting this message on a regular basis on one of my machines. It's not causing Outlook 2007 to crash, but it sure slows up the process of getting email! It checks the data file about 60% of the time I log into Outlook. I' ve scanned the PST (3 times) and it comes back repaired and then crashes. Any ideas?? Thx "neo [mvp outlook]" wrote: Just so you know, the MVPs do not work for Microsoft. We are average joes like yourself that come from all walks of life to just help out others with problems. With that said, hopefully you are not interpreting that I'm laying blame elsewhere. Its just that I've seen too many programs interact in a negative manner. Most blame the app they are looking at and its only normal because that is the one that is upsetting the apple cart. By the way... looked at your post again and the steps suggested by NZ implies that you went from Office 2007 back to 2003. Is this the case? If yes, a couple of thoughts. 1) Create a new mail profile. (don't copy the existing one. create a new one and delete the old. Reason why is that mail profiles tend to be version specific to outlook. this will rule out any oddities when outlook reads the registry in regards to your account, information store, .etc, settings.) 2) If Outlook 2007 touched the PST file you are working with, I would create a new PST file for use in 2003. Copy the items over from old one. (This will rule out any chance that the old version doesn't understand any changes Microsoft might have made in the PST to support 2007 features [e.g. search]). "Ian" wrote in message ... "neo [mvp outlook]" wrote: I'm back... Out of curiosity, is this a fairly new Dell machine with Media Direct? Hey there.. If you are spekaing to me - nope my machine is a clone and has been running XP Pro and Office 2003 for 12 months. Just recently did a clean install of both XP Pro and Office 2003 and put all the updates over it. As far as MS telling me that another piece of software was causing the issue, this error happened with just XP Pro and Office installed, no other program. I think something in one of the updates has caused it. Still has not been fixed, so I been forced to use an alternate email program. I am a beta tester so for MS to fob it off and blame something else is not good practice, they should simply come out and say we do not know what is causing the issue but we trying to resolve it but have no time frame for a fix. Reminds me a a corprate here in NZ putting a spin on their marketing to sell a product and heaps of people bought into it and then the system behind it crashes and takes months to fix. Apologises if I sould a bit frustrated. |
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