"Excel file locked by [user]" though user is the one trying to open it!

What temp directory are you clearing?

c:\windows\Temp
C:\Temp
C:\documents & Settings\user\local settings\temp

Have you rebooted the server?


"CheriD." wrote in message
...
: We are using Office XP with SP2 running on Windows 2000 workstations w/SP4. I
have an Excel file on a network share (Windows 2000 Server w/SP 4) which has
special permissions:
: * Two users have full control (let's call them Terry and Jerry), along with
administrator
: * All other users have read and execute permissions
:
: Every couple weeks when Terry and Jerry (they don't use the file at same time)
try to open the file, it says "File is in use by [themself]" and it's locked,
though they haven't opened it since day before when it worked fine. I have
verified no one else is in the file at all and it's absolutely not open anywhere
else. Our antivirus software on server is not running a scan during the time
and is not accessing the file (both server side and workstation side), nor are
any backups running during the day. I have tried clearing temp files on the
workstations and on the server share, I have tried rebooting computer, and also
tried everything I could find on file locks in MS knowledge base, but to no
avail. The only way they can once again use the file is to open it read only,
then to do a Save As with another name. I have even tried to access file from
server and to rename or open it there, but receive same error message. I can't
find any common reasons for why it is fine for a while then randomly becomes
locked. Sometimes it happens in a couple days, sometimes every couple weeks.
Any help to correcting this issue would be appreciated. Thanks!
: