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#11
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My address book doesn't have the same info as contacts
I'm not sure of how to do that. Should I remove Outlook and reinstall?
"Russ Valentine [MVP-Outlook]" wrote: Bingo. I knew there was more to this story. If you did an in place upgrade of Outlook, you have a corrupt profile. You must create a new Outlook profile from scratch, connect it to your previous data file, and configure the Outlook Address Book service. -- Russ Valentine [MVP-Outlook] "Renae" wrote in message ... So, just to be clear. This used to work fine. I have been using Outlook for many years. I updated to Office 07 a few months ago I don't know if this is a result as I don't use the address book very much. I usually use my contacts folder to view contacts. I recently wanted to make a distribution list, so I went to the address book and saw that most of my names were missing their email addresses although they display fine in contacts. Everything in the contacts folder looks fine, only in the address book no email addresses. There are a few that display and I think they are emails that I have recently added. I think it may have been a result of the update. I have hundreds of contacts and in the address book I have about 6 email addresses. When I updated, I did not change anything. All that displays in the address book is the person's name. I didn't specifically set up anything. When I look at the options, it says it is using my outlook contacts. What specifically would you like me to check? "Russ Valentine [MVP-Outlook]" wrote: That does not mean it is the correct folder. If it were, it would display every valid, resolved electronic address in that folder, which you claim it does not. Tell us the rest of the story of how you created this folder and configured the Outlook Address Book Service in this profile. Tell us what does not display that you think should. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Verify that you have the Outlook Address Book Service displaying the correct Contacts Folder and tell us how you did. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... When I look at my contacts through Outllok 07, I see all information. When I look in the address book, most of the email addresses and additional information is missing. I don't know how to make them sync up. I have the address book set to look at Contacts. The names are there, just not the address. What can I do? When I display the adress book, I look at the drop down on the top left and select Contact folder which is a sub folder of the Outlook Address book. |
#12
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My address book doesn't have the same info as contacts
No. That won't help at all. Create a new profile. Make sure you take note of
the name and location of your current data file before you do: http://support.microsoft.com/default...roduct=out2003 Open your data file in the new profile and set it as your default. Then configure your Outlook Address Book Service: http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I'm not sure of how to do that. Should I remove Outlook and reinstall? "Russ Valentine [MVP-Outlook]" wrote: Bingo. I knew there was more to this story. If you did an in place upgrade of Outlook, you have a corrupt profile. You must create a new Outlook profile from scratch, connect it to your previous data file, and configure the Outlook Address Book service. -- Russ Valentine [MVP-Outlook] "Renae" wrote in message ... So, just to be clear. This used to work fine. I have been using Outlook for many years. I updated to Office 07 a few months ago I don't know if this is a result as I don't use the address book very much. I usually use my contacts folder to view contacts. I recently wanted to make a distribution list, so I went to the address book and saw that most of my names were missing their email addresses although they display fine in contacts. Everything in the contacts folder looks fine, only in the address book no email addresses. There are a few that display and I think they are emails that I have recently added. I think it may have been a result of the update. I have hundreds of contacts and in the address book I have about 6 email addresses. When I updated, I did not change anything. All that displays in the address book is the person's name. I didn't specifically set up anything. When I look at the options, it says it is using my outlook contacts. What specifically would you like me to check? "Russ Valentine [MVP-Outlook]" wrote: That does not mean it is the correct folder. If it were, it would display every valid, resolved electronic address in that folder, which you claim it does not. Tell us the rest of the story of how you created this folder and configured the Outlook Address Book Service in this profile. Tell us what does not display that you think should. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Verify that you have the Outlook Address Book Service displaying the correct Contacts Folder and tell us how you did. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... When I look at my contacts through Outllok 07, I see all information. When I look in the address book, most of the email addresses and additional information is missing. I don't know how to make them sync up. I have the address book set to look at Contacts. The names are there, just not the address. What can I do? When I display the adress book, I look at the drop down on the top left and select Contact folder which is a sub folder of the Outlook Address book. |
#13
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My address book doesn't have the same info as contacts
O, I set up a new profile, I just can't figure out how to get it to use the
existing .pst file. "Russ Valentine [MVP-Outlook]" wrote: No. That won't help at all. Create a new profile. Make sure you take note of the name and location of your current data file before you do: http://support.microsoft.com/default...roduct=out2003 Open your data file in the new profile and set it as your default. Then configure your Outlook Address Book Service: http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I'm not sure of how to do that. Should I remove Outlook and reinstall? "Russ Valentine [MVP-Outlook]" wrote: Bingo. I knew there was more to this story. If you did an in place upgrade of Outlook, you have a corrupt profile. You must create a new Outlook profile from scratch, connect it to your previous data file, and configure the Outlook Address Book service. -- Russ Valentine [MVP-Outlook] "Renae" wrote in message ... So, just to be clear. This used to work fine. I have been using Outlook for many years. I updated to Office 07 a few months ago I don't know if this is a result as I don't use the address book very much. I usually use my contacts folder to view contacts. I recently wanted to make a distribution list, so I went to the address book and saw that most of my names were missing their email addresses although they display fine in contacts. Everything in the contacts folder looks fine, only in the address book no email addresses. There are a few that display and I think they are emails that I have recently added. I think it may have been a result of the update. I have hundreds of contacts and in the address book I have about 6 email addresses. When I updated, I did not change anything. All that displays in the address book is the person's name. I didn't specifically set up anything. When I look at the options, it says it is using my outlook contacts. What specifically would you like me to check? "Russ Valentine [MVP-Outlook]" wrote: That does not mean it is the correct folder. If it were, it would display every valid, resolved electronic address in that folder, which you claim it does not. Tell us the rest of the story of how you created this folder and configured the Outlook Address Book Service in this profile. Tell us what does not display that you think should. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Verify that you have the Outlook Address Book Service displaying the correct Contacts Folder and tell us how you did. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... When I look at my contacts through Outllok 07, I see all information. When I look in the address book, most of the email addresses and additional information is missing. I don't know how to make them sync up. I have the address book set to look at Contacts. The names are there, just not the address. What can I do? When I display the adress book, I look at the drop down on the top left and select Contact folder which is a sub folder of the Outlook Address book. |
#14
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My address book doesn't have the same info as contacts
Ok, I did everything... Created a new account, followed all instructions.
Still the same result. I even copied all my contacts to a new folder, told that folder to show on Address books, chose it as the folder to use, and still no email addresses! "Russ Valentine [MVP-Outlook]" wrote: No. That won't help at all. Create a new profile. Make sure you take note of the name and location of your current data file before you do: http://support.microsoft.com/default...roduct=out2003 Open your data file in the new profile and set it as your default. Then configure your Outlook Address Book Service: http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I'm not sure of how to do that. Should I remove Outlook and reinstall? "Russ Valentine [MVP-Outlook]" wrote: Bingo. I knew there was more to this story. If you did an in place upgrade of Outlook, you have a corrupt profile. You must create a new Outlook profile from scratch, connect it to your previous data file, and configure the Outlook Address Book service. -- Russ Valentine [MVP-Outlook] "Renae" wrote in message ... So, just to be clear. This used to work fine. I have been using Outlook for many years. I updated to Office 07 a few months ago I don't know if this is a result as I don't use the address book very much. I usually use my contacts folder to view contacts. I recently wanted to make a distribution list, so I went to the address book and saw that most of my names were missing their email addresses although they display fine in contacts. Everything in the contacts folder looks fine, only in the address book no email addresses. There are a few that display and I think they are emails that I have recently added. I think it may have been a result of the update. I have hundreds of contacts and in the address book I have about 6 email addresses. When I updated, I did not change anything. All that displays in the address book is the person's name. I didn't specifically set up anything. When I look at the options, it says it is using my outlook contacts. What specifically would you like me to check? "Russ Valentine [MVP-Outlook]" wrote: That does not mean it is the correct folder. If it were, it would display every valid, resolved electronic address in that folder, which you claim it does not. Tell us the rest of the story of how you created this folder and configured the Outlook Address Book Service in this profile. Tell us what does not display that you think should. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Verify that you have the Outlook Address Book Service displaying the correct Contacts Folder and tell us how you did. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... When I look at my contacts through Outllok 07, I see all information. When I look in the address book, most of the email addresses and additional information is missing. I don't know how to make them sync up. I have the address book set to look at Contacts. The names are there, just not the address. What can I do? When I display the adress book, I look at the drop down on the top left and select Contact folder which is a sub folder of the Outlook Address book. |
#15
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My address book doesn't have the same info as contacts
Clearly you did not do what you should have. We have no idea what you did
wrong because we have no idea what you did. Tell us, or read the instructions again and follow them. No one told you to create a new account. At no time would you need to copy your Contacts. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... Ok, I did everything... Created a new account, followed all instructions. Still the same result. I even copied all my contacts to a new folder, told that folder to show on Address books, chose it as the folder to use, and still no email addresses! "Russ Valentine [MVP-Outlook]" wrote: No. That won't help at all. Create a new profile. Make sure you take note of the name and location of your current data file before you do: http://support.microsoft.com/default...roduct=out2003 Open your data file in the new profile and set it as your default. Then configure your Outlook Address Book Service: http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I'm not sure of how to do that. Should I remove Outlook and reinstall? "Russ Valentine [MVP-Outlook]" wrote: Bingo. I knew there was more to this story. If you did an in place upgrade of Outlook, you have a corrupt profile. You must create a new Outlook profile from scratch, connect it to your previous data file, and configure the Outlook Address Book service. -- Russ Valentine [MVP-Outlook] "Renae" wrote in message ... So, just to be clear. This used to work fine. I have been using Outlook for many years. I updated to Office 07 a few months ago I don't know if this is a result as I don't use the address book very much. I usually use my contacts folder to view contacts. I recently wanted to make a distribution list, so I went to the address book and saw that most of my names were missing their email addresses although they display fine in contacts. Everything in the contacts folder looks fine, only in the address book no email addresses. There are a few that display and I think they are emails that I have recently added. I think it may have been a result of the update. I have hundreds of contacts and in the address book I have about 6 email addresses. When I updated, I did not change anything. All that displays in the address book is the person's name. I didn't specifically set up anything. When I look at the options, it says it is using my outlook contacts. What specifically would you like me to check? "Russ Valentine [MVP-Outlook]" wrote: That does not mean it is the correct folder. If it were, it would display every valid, resolved electronic address in that folder, which you claim it does not. Tell us the rest of the story of how you created this folder and configured the Outlook Address Book Service in this profile. Tell us what does not display that you think should. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Verify that you have the Outlook Address Book Service displaying the correct Contacts Folder and tell us how you did. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... When I look at my contacts through Outllok 07, I see all information. When I look in the address book, most of the email addresses and additional information is missing. I don't know how to make them sync up. I have the address book set to look at Contacts. The names are there, just not the address. What can I do? When I display the adress book, I look at the drop down on the top left and select Contact folder which is a sub folder of the Outlook Address book. |
#16
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My address book doesn't have the same info as contacts
I created a new profile following the instructions on the link you sent. I
then I opened Outlook with the new profile. I set it as my default. I set the profile to use the data file that had all my data. I looked in the address book, nothing had changed. Since it didn't seem to work, I created a new folder for contacts and copied my existing contacts into it, set my address book to use the new contact folder just to see if it would change things. It didn't. I believe I did it as you explained. I know I shouldn't have had to copy any contacts, I was just trying to see if I could get it to work. Can you see that I did something wrong or forgot a step? "Russ Valentine [MVP-Outlook]" wrote: Clearly you did not do what you should have. We have no idea what you did wrong because we have no idea what you did. Tell us, or read the instructions again and follow them. No one told you to create a new account. At no time would you need to copy your Contacts. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... Ok, I did everything... Created a new account, followed all instructions. Still the same result. I even copied all my contacts to a new folder, told that folder to show on Address books, chose it as the folder to use, and still no email addresses! "Russ Valentine [MVP-Outlook]" wrote: No. That won't help at all. Create a new profile. Make sure you take note of the name and location of your current data file before you do: http://support.microsoft.com/default...roduct=out2003 Open your data file in the new profile and set it as your default. Then configure your Outlook Address Book Service: http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I'm not sure of how to do that. Should I remove Outlook and reinstall? "Russ Valentine [MVP-Outlook]" wrote: Bingo. I knew there was more to this story. If you did an in place upgrade of Outlook, you have a corrupt profile. You must create a new Outlook profile from scratch, connect it to your previous data file, and configure the Outlook Address Book service. -- Russ Valentine [MVP-Outlook] "Renae" wrote in message ... So, just to be clear. This used to work fine. I have been using Outlook for many years. I updated to Office 07 a few months ago I don't know if this is a result as I don't use the address book very much. I usually use my contacts folder to view contacts. I recently wanted to make a distribution list, so I went to the address book and saw that most of my names were missing their email addresses although they display fine in contacts. Everything in the contacts folder looks fine, only in the address book no email addresses. There are a few that display and I think they are emails that I have recently added. I think it may have been a result of the update. I have hundreds of contacts and in the address book I have about 6 email addresses. When I updated, I did not change anything. All that displays in the address book is the person's name. I didn't specifically set up anything. When I look at the options, it says it is using my outlook contacts. What specifically would you like me to check? "Russ Valentine [MVP-Outlook]" wrote: That does not mean it is the correct folder. If it were, it would display every valid, resolved electronic address in that folder, which you claim it does not. Tell us the rest of the story of how you created this folder and configured the Outlook Address Book Service in this profile. Tell us what does not display that you think should. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Verify that you have the Outlook Address Book Service displaying the correct Contacts Folder and tell us how you did. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... When I look at my contacts through Outllok 07, I see all information. When I look in the address book, most of the email addresses and additional information is missing. I don't know how to make them sync up. I have the address book set to look at Contacts. The names are there, just not the address. What can I do? When I display the adress book, I look at the drop down on the top left and select Contact folder which is a sub folder of the Outlook Address book. |
#17
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My address book doesn't have the same info as contacts
Unclear post. Clarify what you mean by "I opened Outlook with the new
profile. I set it as my default. I set the profile to use the data file that had all my data." -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I created a new profile following the instructions on the link you sent. I then I opened Outlook with the new profile. I set it as my default. I set the profile to use the data file that had all my data. I looked in the address book, nothing had changed. Since it didn't seem to work, I created a new folder for contacts and copied my existing contacts into it, set my address book to use the new contact folder just to see if it would change things. It didn't. I believe I did it as you explained. I know I shouldn't have had to copy any contacts, I was just trying to see if I could get it to work. Can you see that I did something wrong or forgot a step? "Russ Valentine [MVP-Outlook]" wrote: Clearly you did not do what you should have. We have no idea what you did wrong because we have no idea what you did. Tell us, or read the instructions again and follow them. No one told you to create a new account. At no time would you need to copy your Contacts. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... Ok, I did everything... Created a new account, followed all instructions. Still the same result. I even copied all my contacts to a new folder, told that folder to show on Address books, chose it as the folder to use, and still no email addresses! "Russ Valentine [MVP-Outlook]" wrote: No. That won't help at all. Create a new profile. Make sure you take note of the name and location of your current data file before you do: http://support.microsoft.com/default...roduct=out2003 Open your data file in the new profile and set it as your default. Then configure your Outlook Address Book Service: http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I'm not sure of how to do that. Should I remove Outlook and reinstall? "Russ Valentine [MVP-Outlook]" wrote: Bingo. I knew there was more to this story. If you did an in place upgrade of Outlook, you have a corrupt profile. You must create a new Outlook profile from scratch, connect it to your previous data file, and configure the Outlook Address Book service. -- Russ Valentine [MVP-Outlook] "Renae" wrote in message ... So, just to be clear. This used to work fine. I have been using Outlook for many years. I updated to Office 07 a few months ago I don't know if this is a result as I don't use the address book very much. I usually use my contacts folder to view contacts. I recently wanted to make a distribution list, so I went to the address book and saw that most of my names were missing their email addresses although they display fine in contacts. Everything in the contacts folder looks fine, only in the address book no email addresses. There are a few that display and I think they are emails that I have recently added. I think it may have been a result of the update. I have hundreds of contacts and in the address book I have about 6 email addresses. When I updated, I did not change anything. All that displays in the address book is the person's name. I didn't specifically set up anything. When I look at the options, it says it is using my outlook contacts. What specifically would you like me to check? "Russ Valentine [MVP-Outlook]" wrote: That does not mean it is the correct folder. If it were, it would display every valid, resolved electronic address in that folder, which you claim it does not. Tell us the rest of the story of how you created this folder and configured the Outlook Address Book Service in this profile. Tell us what does not display that you think should. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Verify that you have the Outlook Address Book Service displaying the correct Contacts Folder and tell us how you did. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... When I look at my contacts through Outllok 07, I see all information. When I look in the address book, most of the email addresses and additional information is missing. I don't know how to make them sync up. I have the address book set to look at Contacts. The names are there, just not the address. What can I do? When I display the adress book, I look at the drop down on the top left and select Contact folder which is a sub folder of the Outlook Address book. |
#18
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My address book doesn't have the same info as contacts
I created a new email profile following the instruction in the first link you
sent. I did everything exactly as it said. I then launched Outlook with the new profile. Then I went to the Tools menu and options, email account and set the Outlook to use the existing data files. I set the existing data files as the default. Then I closed Outlookand reopened with the new profile.. Clicked on Contacts. From the File menu I clicked on folder properties. On the Outlook Address book tab, the check box to use this folder for Outlook Adrdes book is grayed out and already checked. I named the address book Contacts2 so I could tell it apart from any existing. I click on the address book icon to open the address book. I choose the contacts2 address book and it looks exactly the same as it did. No email addresses. "Russ Valentine [MVP-Outlook]" wrote: Unclear post. Clarify what you mean by "I opened Outlook with the new profile. I set it as my default. I set the profile to use the data file that had all my data." -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I created a new profile following the instructions on the link you sent. I then I opened Outlook with the new profile. I set it as my default. I set the profile to use the data file that had all my data. I looked in the address book, nothing had changed. Since it didn't seem to work, I created a new folder for contacts and copied my existing contacts into it, set my address book to use the new contact folder just to see if it would change things. It didn't. I believe I did it as you explained. I know I shouldn't have had to copy any contacts, I was just trying to see if I could get it to work. Can you see that I did something wrong or forgot a step? "Russ Valentine [MVP-Outlook]" wrote: Clearly you did not do what you should have. We have no idea what you did wrong because we have no idea what you did. Tell us, or read the instructions again and follow them. No one told you to create a new account. At no time would you need to copy your Contacts. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... Ok, I did everything... Created a new account, followed all instructions. Still the same result. I even copied all my contacts to a new folder, told that folder to show on Address books, chose it as the folder to use, and still no email addresses! "Russ Valentine [MVP-Outlook]" wrote: No. That won't help at all. Create a new profile. Make sure you take note of the name and location of your current data file before you do: http://support.microsoft.com/default...roduct=out2003 Open your data file in the new profile and set it as your default. Then configure your Outlook Address Book Service: http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I'm not sure of how to do that. Should I remove Outlook and reinstall? "Russ Valentine [MVP-Outlook]" wrote: Bingo. I knew there was more to this story. If you did an in place upgrade of Outlook, you have a corrupt profile. You must create a new Outlook profile from scratch, connect it to your previous data file, and configure the Outlook Address Book service. -- Russ Valentine [MVP-Outlook] "Renae" wrote in message ... So, just to be clear. This used to work fine. I have been using Outlook for many years. I updated to Office 07 a few months ago I don't know if this is a result as I don't use the address book very much. I usually use my contacts folder to view contacts. I recently wanted to make a distribution list, so I went to the address book and saw that most of my names were missing their email addresses although they display fine in contacts. Everything in the contacts folder looks fine, only in the address book no email addresses. There are a few that display and I think they are emails that I have recently added. I think it may have been a result of the update. I have hundreds of contacts and in the address book I have about 6 email addresses. When I updated, I did not change anything. All that displays in the address book is the person's name. I didn't specifically set up anything. When I look at the options, it says it is using my outlook contacts. What specifically would you like me to check? "Russ Valentine [MVP-Outlook]" wrote: That does not mean it is the correct folder. If it were, it would display every valid, resolved electronic address in that folder, which you claim it does not. Tell us the rest of the story of how you created this folder and configured the Outlook Address Book Service in this profile. Tell us what does not display that you think should. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Verify that you have the Outlook Address Book Service displaying the correct Contacts Folder and tell us how you did. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... When I look at my contacts through Outllok 07, I see all information. When I look in the address book, most of the email addresses and additional information is missing. I don't know how to make them sync up. I have the address book set to look at Contacts. The names are there, just not the address. What can I do? When I display the adress book, I look at the drop down on the top left and select Contact folder which is a sub folder of the Outlook Address book. |
#19
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My address book doesn't have the same info as contacts
Explain "I named the address book Contacts 2." That makes no sense.
Everything will work fine when you follow the steps correctly. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I created a new email profile following the instruction in the first link you sent. I did everything exactly as it said. I then launched Outlook with the new profile. Then I went to the Tools menu and options, email account and set the Outlook to use the existing data files. I set the existing data files as the default. Then I closed Outlookand reopened with the new profile.. Clicked on Contacts. From the File menu I clicked on folder properties. On the Outlook Address book tab, the check box to use this folder for Outlook Adrdes book is grayed out and already checked. I named the address book Contacts2 so I could tell it apart from any existing. I click on the address book icon to open the address book. I choose the contacts2 address book and it looks exactly the same as it did. No email addresses. "Russ Valentine [MVP-Outlook]" wrote: Unclear post. Clarify what you mean by "I opened Outlook with the new profile. I set it as my default. I set the profile to use the data file that had all my data." -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I created a new profile following the instructions on the link you sent. I then I opened Outlook with the new profile. I set it as my default. I set the profile to use the data file that had all my data. I looked in the address book, nothing had changed. Since it didn't seem to work, I created a new folder for contacts and copied my existing contacts into it, set my address book to use the new contact folder just to see if it would change things. It didn't. I believe I did it as you explained. I know I shouldn't have had to copy any contacts, I was just trying to see if I could get it to work. Can you see that I did something wrong or forgot a step? "Russ Valentine [MVP-Outlook]" wrote: Clearly you did not do what you should have. We have no idea what you did wrong because we have no idea what you did. Tell us, or read the instructions again and follow them. No one told you to create a new account. At no time would you need to copy your Contacts. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... Ok, I did everything... Created a new account, followed all instructions. Still the same result. I even copied all my contacts to a new folder, told that folder to show on Address books, chose it as the folder to use, and still no email addresses! "Russ Valentine [MVP-Outlook]" wrote: No. That won't help at all. Create a new profile. Make sure you take note of the name and location of your current data file before you do: http://support.microsoft.com/default...roduct=out2003 Open your data file in the new profile and set it as your default. Then configure your Outlook Address Book Service: http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I'm not sure of how to do that. Should I remove Outlook and reinstall? "Russ Valentine [MVP-Outlook]" wrote: Bingo. I knew there was more to this story. If you did an in place upgrade of Outlook, you have a corrupt profile. You must create a new Outlook profile from scratch, connect it to your previous data file, and configure the Outlook Address Book service. -- Russ Valentine [MVP-Outlook] "Renae" wrote in message ... So, just to be clear. This used to work fine. I have been using Outlook for many years. I updated to Office 07 a few months ago I don't know if this is a result as I don't use the address book very much. I usually use my contacts folder to view contacts. I recently wanted to make a distribution list, so I went to the address book and saw that most of my names were missing their email addresses although they display fine in contacts. Everything in the contacts folder looks fine, only in the address book no email addresses. There are a few that display and I think they are emails that I have recently added. I think it may have been a result of the update. I have hundreds of contacts and in the address book I have about 6 email addresses. When I updated, I did not change anything. All that displays in the address book is the person's name. I didn't specifically set up anything. When I look at the options, it says it is using my outlook contacts. What specifically would you like me to check? "Russ Valentine [MVP-Outlook]" wrote: That does not mean it is the correct folder. If it were, it would display every valid, resolved electronic address in that folder, which you claim it does not. Tell us the rest of the story of how you created this folder and configured the Outlook Address Book Service in this profile. Tell us what does not display that you think should. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Verify that you have the Outlook Address Book Service displaying the correct Contacts Folder and tell us how you did. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... When I look at my contacts through Outllok 07, I see all information. When I look in the address book, most of the email addresses and additional information is missing. I don't know how to make them sync up. I have the address book set to look at Contacts. The names are there, just not the address. What can I do? When I display the adress book, I look at the drop down on the top left and select Contact folder which is a sub folder of the Outlook Address book. |
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My address book doesn't have the same info as contacts
When you look at the folder properties, you can change the name of your
address book. That's all I did by naming it Contacts 2. I named it back to contacts, it doesn't matter. I followed the instructions exactly. This did not fix the proplem. I am a very experienced computer user, I know what I am doing. I even had someone else who is also an expert computer user with me the last time I tried each and every step outlined to make sure I was following instructions exactly. It just did not fix the problem. It is quite baffling. If I add an address through the address book function it appears correctly. It shows in my contact list as well. If I add a contact to my contacts, it does not display in the address book. "Russ Valentine [MVP-Outlook]" wrote: Explain "I named the address book Contacts 2." That makes no sense. Everything will work fine when you follow the steps correctly. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I created a new email profile following the instruction in the first link you sent. I did everything exactly as it said. I then launched Outlook with the new profile. Then I went to the Tools menu and options, email account and set the Outlook to use the existing data files. I set the existing data files as the default. Then I closed Outlookand reopened with the new profile.. Clicked on Contacts. From the File menu I clicked on folder properties. On the Outlook Address book tab, the check box to use this folder for Outlook Adrdes book is grayed out and already checked. I named the address book Contacts2 so I could tell it apart from any existing. I click on the address book icon to open the address book. I choose the contacts2 address book and it looks exactly the same as it did. No email addresses. "Russ Valentine [MVP-Outlook]" wrote: Unclear post. Clarify what you mean by "I opened Outlook with the new profile. I set it as my default. I set the profile to use the data file that had all my data." -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I created a new profile following the instructions on the link you sent. I then I opened Outlook with the new profile. I set it as my default. I set the profile to use the data file that had all my data. I looked in the address book, nothing had changed. Since it didn't seem to work, I created a new folder for contacts and copied my existing contacts into it, set my address book to use the new contact folder just to see if it would change things. It didn't. I believe I did it as you explained. I know I shouldn't have had to copy any contacts, I was just trying to see if I could get it to work. Can you see that I did something wrong or forgot a step? "Russ Valentine [MVP-Outlook]" wrote: Clearly you did not do what you should have. We have no idea what you did wrong because we have no idea what you did. Tell us, or read the instructions again and follow them. No one told you to create a new account. At no time would you need to copy your Contacts. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... Ok, I did everything... Created a new account, followed all instructions. Still the same result. I even copied all my contacts to a new folder, told that folder to show on Address books, chose it as the folder to use, and still no email addresses! "Russ Valentine [MVP-Outlook]" wrote: No. That won't help at all. Create a new profile. Make sure you take note of the name and location of your current data file before you do: http://support.microsoft.com/default...roduct=out2003 Open your data file in the new profile and set it as your default. Then configure your Outlook Address Book Service: http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... I'm not sure of how to do that. Should I remove Outlook and reinstall? "Russ Valentine [MVP-Outlook]" wrote: Bingo. I knew there was more to this story. If you did an in place upgrade of Outlook, you have a corrupt profile. You must create a new Outlook profile from scratch, connect it to your previous data file, and configure the Outlook Address Book service. -- Russ Valentine [MVP-Outlook] "Renae" wrote in message ... So, just to be clear. This used to work fine. I have been using Outlook for many years. I updated to Office 07 a few months ago I don't know if this is a result as I don't use the address book very much. I usually use my contacts folder to view contacts. I recently wanted to make a distribution list, so I went to the address book and saw that most of my names were missing their email addresses although they display fine in contacts. Everything in the contacts folder looks fine, only in the address book no email addresses. There are a few that display and I think they are emails that I have recently added. I think it may have been a result of the update. I have hundreds of contacts and in the address book I have about 6 email addresses. When I updated, I did not change anything. All that displays in the address book is the person's name. I didn't specifically set up anything. When I look at the options, it says it is using my outlook contacts. What specifically would you like me to check? "Russ Valentine [MVP-Outlook]" wrote: That does not mean it is the correct folder. If it were, it would display every valid, resolved electronic address in that folder, which you claim it does not. Tell us the rest of the story of how you created this folder and configured the Outlook Address Book Service in this profile. Tell us what does not display that you think should. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Verify that you have the Outlook Address Book Service displaying the correct Contacts Folder and tell us how you did. -- Russ Valentine [MVP-Outlook] "renae" wrote in message ... When I look at my contacts through Outllok 07, I see all information. When I look in the address book, most of the email addresses and additional information is missing. I don't know how to make them sync up. I have the address book set to look at Contacts. The names are there, just not the address. What can I do? When I display the adress book, I look at the drop down on the top left and select Contact folder which is a sub folder of the Outlook Address book. |
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