Not Responding

A customer uses Office 2003. He complained that when he wanted to save a
Word or Excel document into a sub-folder of a folder, it would take about 60
seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a folder,
then there is no response, after a while, the words "Not Responding" shows
up. He waits for about 60 seconds, he can get into the folder, then he
clicks a sub-folder, he wants for another 60 seconds, he then can access,
then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug

Doug Fox wrote:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug

Is this problem isolated to Office applications, or is it a larger problem ?
How many folders/items/subfolders in the folder in question?

Does he have SP1 installed to Office 2003? I had the same problem and
noticed it went away when I upgraded with SP1. Worth a shot if he
hasn't applied that.

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html


On Thu, 28 Apr 2005 14:00:21 -0400, "Doug Fox"
wrote:

A customer uses Office 2003. He complained that when he wanted to save a
Word or Excel document into a sub-folder of a folder, it would take about 60
seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a folder,
then there is no response, after a while, the words "Not Responding" shows
up. He waits for about 60 seconds, he can get into the folder, then he
clicks a sub-folder, he wants for another 60 seconds, he then can access,
then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug

It's just within Office applications, Word, Excel, Project, etc. There are
2 ~ 3 folders and a handful of files.

Browsing "My Computer" has no problem at all.

Any suggestions/solutions are appreciated;

"Lanwench [MVP - Exchange]"
ahoo.com wrote in message
...
Doug Fox wrote:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug

Is this problem isolated to Office applications, or is it a larger problem
?
How many folders/items/subfolders in the folder in question?

It does! I have been diligently using Windows Updates and Office Updates.

"Dian D. Chapman, MVP" wrote in message
news
Does he have SP1 installed to Office 2003? I had the same problem and
noticed it went away when I upgraded with SP1. Worth a shot if he
hasn't applied that.

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html


On Thu, 28 Apr 2005 14:00:21 -0400, "Doug Fox"
wrote:

A customer uses Office 2003. He complained that when he wanted to save a
Word or Excel document into a sub-folder of a folder, it would take about
60
seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder,
then there is no response, after a while, the words "Not Responding" shows
up. He waits for about 60 seconds, he can get into the folder, then he
clicks a sub-folder, he wants for another 60 seconds, he then can access,
then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug

It does...what? It is updated? Or it does fix the problem?

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html


On Fri, 29 Apr 2005 20:31:22 -0400, "Doug Fox"
wrote:

It does! I have been diligently using Windows Updates and Office Updates.

"Dian D. Chapman, MVP" wrote in message
news
Does he have SP1 installed to Office 2003? I had the same problem and
noticed it went away when I upgraded with SP1. Worth a shot if he
hasn't applied that.

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html


On Thu, 28 Apr 2005 14:00:21 -0400, "Doug Fox"
wrote:

A customer uses Office 2003. He complained that when he wanted to save a
Word or Excel document into a sub-folder of a folder, it would take about
60
seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder,
then there is no response, after a while, the words "Not Responding" shows
up. He waits for about 60 seconds, he can get into the folder, then he
clicks a sub-folder, he wants for another 60 seconds, he then can access,
then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug

He does have SP1 installed to the Office2003.

"Dian D. Chapman, MVP" wrote in message
...
It does...what? It is updated? Or it does fix the problem?

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html


On Fri, 29 Apr 2005 20:31:22 -0400, "Doug Fox"
wrote:

It does! I have been diligently using Windows Updates and Office Updates.

"Dian D. Chapman, MVP" wrote in message
news
Does he have SP1 installed to Office 2003? I had the same problem and
noticed it went away when I upgraded with SP1. Worth a shot if he
hasn't applied that.

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html


On Thu, 28 Apr 2005 14:00:21 -0400, "Doug Fox"
wrote:

A customer uses Office 2003. He complained that when he wanted to save
a
Word or Excel document into a sub-folder of a folder, it would take
about
60
seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder,
then there is no response, after a while, the words "Not Responding"
shows
up. He waits for about 60 seconds, he can get into the folder, then he
clicks a sub-folder, he wants for another 60 seconds, he then can
access,
then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug

Have you considered a driver upgrade?
Open the control panel, display folder, settings tab, advanced button, troubleshoot
tab, slide the acceleration down... If this helps, go to the manufacturer's web site
and look around for an upgraded adapter driver.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
"Doug Fox" wrote in message
...
He does have SP1 installed to the Office2003.

"Dian D. Chapman, MVP" wrote in message
...
It does...what? It is updated? Or it does fix the problem?

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html


On Fri, 29 Apr 2005 20:31:22 -0400, "Doug Fox"
wrote:

It does! I have been diligently using Windows Updates and Office Updates.

"Dian D. Chapman, MVP" wrote in message
news Does he have SP1 installed to Office 2003? I had the same problem and
noticed it went away when I upgraded with SP1. Worth a shot if he
hasn't applied that.

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html


On Thu, 28 Apr 2005 14:00:21 -0400, "Doug Fox"
wrote:

A customer uses Office 2003. He complained that when he wanted to save a
Word or Excel document into a sub-folder of a folder, it would take about
60
seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder,
then there is no response, after a while, the words "Not Responding" shows
up. He waits for about 60 seconds, he can get into the folder, then he
clicks a sub-folder, he wants for another 60 seconds, he then can access,
then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug

Doug Fox wrote:
A customer uses Office 2003. He complained that when he wanted to save a
Word or Excel document into a sub-folder of a folder, it would take about 60
seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a folder,
then there is no response, after a while, the words "Not Responding" shows
up. He waits for about 60 seconds, he can get into the folder, then he
clicks a sub-folder, he wants for another 60 seconds, he then can access,
then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug


I am having a similar issue. Have you had any luck yet?
Thanks

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