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Publisher 2007 hangs on "best print quality"
Any ideas or suggestions on why Publisher would hang on BEST print quality
printer settings? I am trying to print a 5.5" X 8.5" document onto 5.5" X 8.5" cardstock paper from MS Publisher 2007 using the BEST print quality setting for my HP Officejet printer. The reason I think this is a Publisher or document layout/setting issue instead of a printer issue is because I can print a nearly identical Publisher document with the same paper & same paper size using BEST print quality settings, and it prints out just fine! I have compared all margins, print & paper settings between the two documents, and cannot discover any differences between the two documents other than layout & actual content. Also, this document prints just fine under NORMAL print quality and DRAFT print quality settings, but when I select BEST print quality settings, the paper partially advances, printheads move into position, the printer display says "Printing", and nothing more happens - ever! I get a "document failed to print" message from the system tray, but no other error messages appear on the printer or computer. Color is set to Print in Grayscale-Black Only when testing all three quality settings. The Ink levels of the cartridges register at 97% Black (new) and 80% Color. I have reset the printer (Partial, Semi-full, & Full resets) with no differences in outcome. All printer drivers and updates are up to date. If it was the printer, wouldn't it refuse to print ANY Publisher documents with BEST print quality?? Thanks in advance for your help! -- Gordon308 |
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Publisher 2007 hangs on "best print quality"
Have you tried HP support? I have HP printers, they all print correctly when I
select "Best." Is your printer driver current? Could be when you print on card stock, the printer balks. I'd ask HP. -- Mary Sauer http://msauer.mvps.org/ "Gordon308" wrote in message ... Any ideas or suggestions on why Publisher would hang on BEST print quality printer settings? I am trying to print a 5.5" X 8.5" document onto 5.5" X 8.5" cardstock paper from MS Publisher 2007 using the BEST print quality setting for my HP Officejet printer. The reason I think this is a Publisher or document layout/setting issue instead of a printer issue is because I can print a nearly identical Publisher document with the same paper & same paper size using BEST print quality settings, and it prints out just fine! I have compared all margins, print & paper settings between the two documents, and cannot discover any differences between the two documents other than layout & actual content. Also, this document prints just fine under NORMAL print quality and DRAFT print quality settings, but when I select BEST print quality settings, the paper partially advances, printheads move into position, the printer display says "Printing", and nothing more happens - ever! I get a "document failed to print" message from the system tray, but no other error messages appear on the printer or computer. Color is set to Print in Grayscale-Black Only when testing all three quality settings. The Ink levels of the cartridges register at 97% Black (new) and 80% Color. I have reset the printer (Partial, Semi-full, & Full resets) with no differences in outcome. All printer drivers and updates are up to date. If it was the printer, wouldn't it refuse to print ANY Publisher documents with BEST print quality?? Thanks in advance for your help! -- Gordon308 |
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