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Office 2007 Upgrade Installation Error



 
 
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Old August 13th, 2009, 12:03 AM posted to microsoft.public.office.setup
Bruce H
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Default Office 2007 Upgrade Installation Error

I am trying to install the Office 2007 Small Business Upgrade (from Office
2003 professional) and after entering the product key the process stalls at
the progress bar and after a minute a screen appears with "Microsoft Office
Small Business 2007 Encountered an Error During Setup", and it has a "Close"
button. There is no error number.
I have searched all the knowledge base articles regarding this, done the
install without any anti-virus, done a disk defrag, cleaned the registry, all
with the same result.

I tried to copy the setup to the C:\My Documents file outlined on one of the
knowledge base articles and use the "Self-extractor" command to run setup
from the C drive. XP doesn't recognize this command.

I tried to get onto Online Support, but it either asked me for payment, or
for a product ID number. I have tried all the numbers on the box and the
product key and I don't get anywhere.

What are my options? I'm stuck with new software that won't install.
 




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