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#1
October 6th, 2009, 03:06 PM
posted to microsoft.public.outlook.general
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Emails sent from OL2007 to OL2003, Links broken
Most of our users are on Outlook 2003. We are slowly giving users Outlook
2007. When an Outlook 2007 user sends a link to a .doc on a network drive to a Outlook 2003 user, the link turns into plain text. The email is sent in Rich Text. What is sent with ol2007, shows as a completely normal hyperlink: I:\Department\Group\Year\Whatever.doc What is received on ol2003, not underlined, not clickable, not blue: I:\Department\Group\Year\Whatever.doc We also tested sending a link as a HTML message, HTML works normal. On my blackberry, the link is fine. Outlook 2003 is SP3, Outlook 2007, two users on SP1 and SP2. Has anyone seen this issue, or have any ideas on what I could search for? 
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#2
October 6th, 2009, 06:21 PM
posted to microsoft.public.outlook.general
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Emails sent from OL2007 to OL2003, Links broken
"EricJ" wrote in message ... Most of our users are on Outlook 2003. We are slowly giving users Outlook 2007. When an Outlook 2007 user sends a link to a .doc on a network drive to a Outlook 2003 user, the link turns into plain text. The email is sent in Rich Text. What is sent with ol2007, shows as a completely normal hyperlink: I:\Department\Group\Year\Whatever.doc What is received on ol2003, not underlined, not clickable, not blue: I:\Department\Group\Year\Whatever.doc We also tested sending a link as a HTML message, HTML works normal. On my blackberry, the link is fine. Outlook 2003 is SP3, Outlook 2007, two users on SP1 and SP2. Has anyone seen this issue, or have any ideas on what I could search for? Do the 2007 users hit Return after putting the link in?
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#3
October 7th, 2009, 02:39 PM
posted to microsoft.public.outlook.general
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Emails sent from OL2007 to OL2003, Links broken
I just had them try again, first with just a Return, and then with a space
after the link plus a Return. Neither worked, still no link. "Gordon" wrote: "EricJ" wrote in message ... Most of our users are on Outlook 2003. We are slowly giving users Outlook 2007. When an Outlook 2007 user sends a link to a .doc on a network drive to a Outlook 2003 user, the link turns into plain text. The email is sent in Rich Text. What is sent with ol2007, shows as a completely normal hyperlink: I:\Department\Group\Year\Whatever.doc What is received on ol2003, not underlined, not clickable, not blue: I:\Department\Group\Year\Whatever.doc We also tested sending a link as a HTML message, HTML works normal. On my blackberry, the link is fine. Outlook 2003 is SP3, Outlook 2007, two users on SP1 and SP2. Has anyone seen this issue, or have any ideas on what I could search for? Do the 2007 users hit Return after putting the link in?
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#4
October 7th, 2009, 02:49 PM
posted to microsoft.public.outlook.general
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Emails sent from OL2007 to OL2003, Links broken
"EricJ" wrote in message
... I just had them try again, first with just a Return, and then with a space after the link plus a Return. Neither worked, still no link. Try specifying it with ... around it; i.e., I:\Department\Group\Year\Whatever.doc If that doesn't work, expand the I drive and use a UNC. \\Server\share\Department\Group\Year\Whatever.doc Put ... around it if it includes spaces. -- Brian Tillman [MVP-Outlook]
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#5
October 7th, 2009, 05:14 PM
posted to microsoft.public.outlook.general
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Emails sent from OL2007 to OL2003, Links broken
Just tested both.
Just the 's around the "I:\...\...\.doc" did not work. The 's around the \\server\share\doc worked. (there are spaces in the folder names) Unfortunately using \\server\share links won't be ideal for our end users. Switching the email type to HTML will probably be the solution. Thank you for your help. If you come up with any other troubleshooting steps or solutions, I'll be happy to try them out. "Brian Tillman [MVP - Outlook]" wrote: "EricJ" wrote in message ... I just had them try again, first with just a Return, and then with a space after the link plus a Return. Neither worked, still no link. Try specifying it with ... around it; i.e., I:\Department\Group\Year\Whatever.doc If that doesn't work, expand the I drive and use a UNC. \\Server\share\Department\Group\Year\Whatever.doc Put ... around it if it includes spaces. -- Brian Tillman [MVP-Outlook]
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#6
October 7th, 2009, 07:01 PM
posted to microsoft.public.outlook.general
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Emails sent from OL2007 to OL2003, Links broken
"EricJ" wrote in message
... Just tested both. Just the 's around the "I:\...\...\.doc" did not work. The 's around the \\server\share\doc worked. (there are spaces in the folder names) Unfortunately using \\server\share links won't be ideal for our end users. Switching the email type to HTML will probably be the solution. Thank you for your help. If you come up with any other troubleshooting steps or solutions, I'll be happy to try them out. Try a URL: file:///i:\Department\Group\Year\Whatever.doc/ -- Brian Tillman [MVP-Outlook]
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