FAQ Database Creation (knowledge management)

Can you create a FAQ topical database with keyword look up capabilities?
Using Acess 2003 on a new help desk team. Would like to capture questions
asked and quickly reference answers while fielding calls. I am a business
user, not a programmer (although I did some interesting "damage" in a former
life-smile). Thanks!!

See whether the free Newsgroup Answers MDB that Tony Toews has at
http://www.granite.ab.ca/access/newsgroupanswersmdb.htm is the sort of thing
for which you're looking.

--
Doug Steele, Microsoft Access MVP
http://I.Am/DougSteele
(no private e-mails, please)


"AnalystMpls" wrote in message
...
Can you create a FAQ topical database with keyword look up capabilities?
Using Acess 2003 on a new help desk team. Would like to capture questions
asked and quickly reference answers while fielding calls. I am a business
user, not a programmer (although I did some interesting "damage" in a
former
life-smile). Thanks!!

"Douglas J. Steele" wrote:

See whether the free Newsgroup Answers MDB that Tony Toews has at
http://www.granite.ab.ca/access/newsgroupanswersmdb.htm is the sort of thing
for which you're looking.

That wouldn't have been at the top of my list but excellent idea.

Dunno why I wouldn't have thought of it.

Tony
--
Tony Toews, Microsoft Access MVP
Tony's Main MS Access pages - http://www.granite.ab.ca/accsmstr.htm
Tony's Microsoft Access Blog - http://msmvps.com/blogs/access/
For a convenient utility to keep your users FEs and other files
updated see http://www.autofeupdater.com/
Granite Fleet Manager http://www.granitefleet.com/