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#1
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Fax - Delivery Notification
I have a SBS 2003 server with XP Professional SP2 PCs running Outlook 2003.
I installed the Fax Service using SBS. SMTP email receipts are configured via Microsoft Fax Service Manager. On two PCs I manually installed the fax service via Add Network Printer - these both receive Delivery Notification to faxes sent via Outlook. Two other PCs successfully send faxes via Outlook but do not receive Receipts. Has anyone any ideas as to what settings I should check? |
#2
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Not really, only that this is an SBS Fax issue, not an Outlook issue. You
might find someone who would know in an SBS group. -- Russ Valentine [MVP-Outlook] "TimM" wrote in message ... I have a SBS 2003 server with XP Professional SP2 PCs running Outlook 2003. I installed the Fax Service using SBS. SMTP email receipts are configured via Microsoft Fax Service Manager. On two PCs I manually installed the fax service via Add Network Printer - these both receive Delivery Notification to faxes sent via Outlook. Two other PCs successfully send faxes via Outlook but do not receive Receipts. Has anyone any ideas as to what settings I should check? |
#3
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Thanks.
"Russ Valentine [MVP-Outlook]" wrote: Not really, only that this is an SBS Fax issue, not an Outlook issue. You might find someone who would know in an SBS group. -- Russ Valentine [MVP-Outlook] "TimM" wrote in message ... I have a SBS 2003 server with XP Professional SP2 PCs running Outlook 2003. I installed the Fax Service using SBS. SMTP email receipts are configured via Microsoft Fax Service Manager. On two PCs I manually installed the fax service via Add Network Printer - these both receive Delivery Notification to faxes sent via Outlook. Two other PCs successfully send faxes via Outlook but do not receive Receipts. Has anyone any ideas as to what settings I should check? |
#4
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I have had no luck with the SBS group or any other...
I can get notifications to work for other users on the two machines where I have the problem. I removed a user with the problem, deleted all their Settings and then re-installed them. The problem is still there! I stop all Exchange server AV and Spam services and still no luck. Has anybody any ideas??? "TimM" wrote: Thanks. "Russ Valentine [MVP-Outlook]" wrote: Not really, only that this is an SBS Fax issue, not an Outlook issue. You might find someone who would know in an SBS group. -- Russ Valentine [MVP-Outlook] "TimM" wrote in message ... I have a SBS 2003 server with XP Professional SP2 PCs running Outlook 2003. I installed the Fax Service using SBS. SMTP email receipts are configured via Microsoft Fax Service Manager. On two PCs I manually installed the fax service via Add Network Printer - these both receive Delivery Notification to faxes sent via Outlook. Two other PCs successfully send faxes via Outlook but do not receive Receipts. Has anyone any ideas as to what settings I should check? |
#5
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I have now confirmed that the problem relates to Outlook and not the SBS Fax
Service. The issue is that the two users who do not receive notifications have defined in Outlook some POP3 email accounts in addition to their Exchange account and Fax Mail Transport. Their Exchange account is defined as their default account. Despite this messages sent to the Fax Service show as being sent from one of the POP3 accounts. If I select the Fax Mail Transport as the sending account then they receive receipts. If there anyway to define the notification address for messages sent using the Fax Mail Transport? "TimM" wrote: I have had no luck with the SBS group or any other... I can get notifications to work for other users on the two machines where I have the problem. I removed a user with the problem, deleted all their Settings and then re-installed them. The problem is still there! I stop all Exchange server AV and Spam services and still no luck. Has anybody any ideas??? "TimM" wrote: Thanks. "Russ Valentine [MVP-Outlook]" wrote: Not really, only that this is an SBS Fax issue, not an Outlook issue. You might find someone who would know in an SBS group. -- Russ Valentine [MVP-Outlook] "TimM" wrote in message ... I have a SBS 2003 server with XP Professional SP2 PCs running Outlook 2003. I installed the Fax Service using SBS. SMTP email receipts are configured via Microsoft Fax Service Manager. On two PCs I manually installed the fax service via Add Network Printer - these both receive Delivery Notification to faxes sent via Outlook. Two other PCs successfully send faxes via Outlook but do not receive Receipts. Has anyone any ideas as to what settings I should check? |
#6
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This has been a problem with Outlook for as long as its existed. Fax Mail
Transport and Exchange do not work well in the same profile. I know of no solution. And with the total abandonment of Fax issues in Outlook, none is likely to be forthcoming. -- Russ Valentine [MVP-Outlook] "TimM" wrote in message ... I have now confirmed that the problem relates to Outlook and not the SBS Fax Service. The issue is that the two users who do not receive notifications have defined in Outlook some POP3 email accounts in addition to their Exchange account and Fax Mail Transport. Their Exchange account is defined as their default account. Despite this messages sent to the Fax Service show as being sent from one of the POP3 accounts. If I select the Fax Mail Transport as the sending account then they receive receipts. If there anyway to define the notification address for messages sent using the Fax Mail Transport? "TimM" wrote: I have had no luck with the SBS group or any other... I can get notifications to work for other users on the two machines where I have the problem. I removed a user with the problem, deleted all their Settings and then re-installed them. The problem is still there! I stop all Exchange server AV and Spam services and still no luck. Has anybody any ideas??? "TimM" wrote: Thanks. "Russ Valentine [MVP-Outlook]" wrote: Not really, only that this is an SBS Fax issue, not an Outlook issue. You might find someone who would know in an SBS group. -- Russ Valentine [MVP-Outlook] "TimM" wrote in message ... I have a SBS 2003 server with XP Professional SP2 PCs running Outlook 2003. I installed the Fax Service using SBS. SMTP email receipts are configured via Microsoft Fax Service Manager. On two PCs I manually installed the fax service via Add Network Printer - these both receive Delivery Notification to faxes sent via Outlook. Two other PCs successfully send faxes via Outlook but do not receive Receipts. Has anyone any ideas as to what settings I should check? |
#7
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Many thanks. Good to know that the problem is nothing to do with my settings!
"Russ Valentine [MVP-Outlook]" wrote: This has been a problem with Outlook for as long as its existed. Fax Mail Transport and Exchange do not work well in the same profile. I know of no solution. And with the total abandonment of Fax issues in Outlook, none is likely to be forthcoming. -- Russ Valentine [MVP-Outlook] "TimM" wrote in message ... I have now confirmed that the problem relates to Outlook and not the SBS Fax Service. The issue is that the two users who do not receive notifications have defined in Outlook some POP3 email accounts in addition to their Exchange account and Fax Mail Transport. Their Exchange account is defined as their default account. Despite this messages sent to the Fax Service show as being sent from one of the POP3 accounts. If I select the Fax Mail Transport as the sending account then they receive receipts. If there anyway to define the notification address for messages sent using the Fax Mail Transport? "TimM" wrote: I have had no luck with the SBS group or any other... I can get notifications to work for other users on the two machines where I have the problem. I removed a user with the problem, deleted all their Settings and then re-installed them. The problem is still there! I stop all Exchange server AV and Spam services and still no luck. Has anybody any ideas??? "TimM" wrote: Thanks. "Russ Valentine [MVP-Outlook]" wrote: Not really, only that this is an SBS Fax issue, not an Outlook issue. You might find someone who would know in an SBS group. -- Russ Valentine [MVP-Outlook] "TimM" wrote in message ... I have a SBS 2003 server with XP Professional SP2 PCs running Outlook 2003. I installed the Fax Service using SBS. SMTP email receipts are configured via Microsoft Fax Service Manager. On two PCs I manually installed the fax service via Add Network Printer - these both receive Delivery Notification to faxes sent via Outlook. Two other PCs successfully send faxes via Outlook but do not receive Receipts. Has anyone any ideas as to what settings I should check? |
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