Modem problem

Apologies if this isn't the correct NG but as the problem affects accessing
IE and OE I thought it pretty close.

My problem is that the broadband connection is lost several times every
evening (it doesn't happen in the day time). Sometimes it 're-dials'
(usually connecting at a slightly lower speed) but sometimes I have to
reconnect manually and sometimes it will 'complain' that there is no dial
tone. This started only when Wanadoo (now Orange) upgraded the connection
from 2.2Mb to a now (at least) reported 6.6Mb. I consider I should have a
continuous connection - or at least a seamless re-dial as and when that is
necessary.

It is very difficult to get Orange to take this problem seriously. Each
'agent' spoken to has a different view of the cause and there is no
'joined-up' thinking. Each time I speak to someone we have to go through
the ritual of unplugging, plugging the modem, closing down, booting up as
they just will not believe that it was done before. I have downloaded and
installed the driver update for the SpeedTouch330 modem.

I suspected that the fault is with BT not coping well with increasing
traffic. However, surely, traffic in the day time is also heavy and I
shouldn't see this problem past midnight?

Has anyone any views on what may be causing this problem and, more
importantly, how to get rid of it?

Thanks.

Bill Ridgeway

This is not the correct newsgroup.

Use the following newsgroup for questions or problems with
Modems/Networking
news://msnews.microsoft.com/microsof...xp.network_web

You don't say what kind of connection you have (DSL, Cable, etc.). But
since it's time of day dependent, it could well be some sort of line
interference between your PC and the ISP. If you are in an apartment or
condo, it could be some wiring in the building or your neighbor hood.
Possibly it's caused when one of your neighbors gets home and turns on
his PC, or TV or something similar.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Bill Ridgeway" wrote in message
...
Apologies if this isn't the correct NG but as the problem affects
accessing IE and OE I thought it pretty close.

My problem is that the broadband connection is lost several times
every evening (it doesn't happen in the day time). Sometimes it
're-dials' (usually connecting at a slightly lower speed) but
sometimes I have to reconnect manually and sometimes it will
'complain' that there is no dial tone. This started only when Wanadoo
(now Orange) upgraded the connection from 2.2Mb to a now (at least)
reported 6.6Mb. I consider I should have a continuous connection - or
at least a seamless re-dial as and when that is necessary.

It is very difficult to get Orange to take this problem seriously.
Each 'agent' spoken to has a different view of the cause and there is
no 'joined-up' thinking. Each time I speak to someone we have to go
through the ritual of unplugging, plugging the modem, closing down,
booting up as they just will not believe that it was done before. I
have downloaded and installed the driver update for the SpeedTouch330
modem.

I suspected that the fault is with BT not coping well with increasing
traffic. However, surely, traffic in the day time is also heavy and I
shouldn't see this problem past midnight?

Has anyone any views on what may be causing this problem and, more
importantly, how to get rid of it?

Thanks.

Bill Ridgeway