Address Book and Other Problems

OE6 on a new installation of Windows 2000 worked perfectly at
installation. I then used Outlook Express Backup 6.5 from Genie-Soft to
try to move OE from a Windows 98 machine to the Windows 2K machine.
After I did the move, which I have done successfully many times before,
and after the move reported as being successful, I cannot open the
Address Book or any email message in the 2K machine. I get the error
message that "This message cannot be opened." "The Address Book is not
installed correctly. Reinstall Outlook Express."

Well, I've read a ton of articles on reinstalling Outlook Express, but I
cannot find one specifically for Windows 2000. One had me try to rename
the OE folder, but that didn't work because files were in use. Another
(XP) wants me to edit the registry, but I don't want to do that until I
confirm that the directions for Win2K are the same as for XP.

Please provide any assistance you can. Thanks!

I am not familiar with the program you used, so I can't speak to that. If
you had asked about moving OE to a new machine, I would have suggested this:

Backup & Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

Backing up and Cloning your OE Identities:
http://www.insideoutlookexpress.com/backup/clone.htm

If you are transferring to another PC, and have access to a Windows XP setup
CD, or if both computers are running Windows XP, see:
http://www.microsoft.com/windows/IE/...pten.mspx#EBAA

As far as your current problem goes, I don't know if a reinstall of OE will
help, or not, but here is the method.

How to Reinstall or Repair IE6 and OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems 98 or
newer.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"mcp6453" wrote in message
...
OE6 on a new installation of Windows 2000 worked perfectly at
installation. I then used Outlook Express Backup 6.5 from Genie-Soft to
try to move OE from a Windows 98 machine to the Windows 2K machine. After
I did the move, which I have done successfully many times before, and
after the move reported as being successful, I cannot open the Address
Book or any email message in the 2K machine. I get the error message that
"This message cannot be opened." "The Address Book is not installed
correctly. Reinstall Outlook Express."

Well, I've read a ton of articles on reinstalling Outlook Express, but I
cannot find one specifically for Windows 2000. One had me try to rename
the OE folder, but that didn't work because files were in use. Another
(XP) wants me to edit the registry, but I don't want to do that until I
confirm that the directions for Win2K are the same as for XP.

Please provide any assistance you can. Thanks!

Were you running IE/OE6 SP1 on the Win98 machine?

Is MS Office or Outlook also installed on the Win2K machine?

May I ask why you reinstalled (apparently) Win2K?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)


mcp6453 wrote:
OE6 on a new installation of Windows 2000 worked perfectly at
installation. I then used Outlook Express Backup 6.5 from Genie-Soft to
try to move OE from a Windows 98 machine to the Windows 2K machine.
After I did the move, which I have done successfully many times before,
and after the move reported as being successful, I cannot open the
Address Book or any email message in the 2K machine. I get the error
message that "This message cannot be opened." "The Address Book is not
installed correctly. Reinstall Outlook Express."

Well, I've read a ton of articles on reinstalling Outlook Express, but I
cannot find one specifically for Windows 2000. One had me try to rename
the OE folder, but that didn't work because files were in use. Another
(XP) wants me to edit the registry, but I don't want to do that until I
confirm that the directions for Win2K are the same as for XP.

Please provide any assistance you can. Thanks!

PA Bear wrote:

Were you running IE/OE6 SP1 on the Win98 machine?

All of the service packs and updates have been applied. It reports as
version 6.00.2800.1123. It should be SP2.

Is MS Office or Outlook also installed on the Win2K machine?

Yes. Both.

May I ask why you reinstalled (apparently) Win2K?

Because that was the OS license that came with the computer. It was
resinstalled for a fresh start.

Bruce Hagen wrote:
I am not familiar with the program you used, so I can't speak to that.
If you had asked about moving OE to a new machine, I would have
suggested this:

Backup & Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

Backing up and Cloning your OE Identities:
http://www.insideoutlookexpress.com/backup/clone.htm

If you are transferring to another PC, and have access to a Windows XP
setup CD, or if both computers are running Windows XP, see:
http://www.microsoft.com/windows/IE/...pten.mspx#EBAA

As far as your current problem goes, I don't know if a reinstall of OE
will help, or not, but here is the method.

How to Reinstall or Repair IE6 and OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems
98 or newer.


I went through the reinstall, and the exact error message is

Unable to Open the Address Book. The Address Book May Not Be Installed
Properly.

How do I reinstall just the Address Book?

Bruce Hagen wrote:
I am not familiar with the program you used, so I can't speak to that.
If you had asked about moving OE to a new machine, I would have
suggested this:

Backup & Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

Backing up and Cloning your OE Identities:
http://www.insideoutlookexpress.com/backup/clone.htm

If you are transferring to another PC, and have access to a Windows XP
setup CD, or if both computers are running Windows XP, see:
http://www.microsoft.com/windows/IE/...pten.mspx#EBAA

As far as your current problem goes, I don't know if a reinstall of OE
will help, or not, but here is the method.

How to Reinstall or Repair IE6 and OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems
98 or newer.

And, if I double click on a message, I get this error:

The was an error opening this message.
An error has occurred.

That's helpful. How do I fix it?

Since the computer is 1000 miles away, and since I'm working through
pcAnywhere, there is no way for me to reinstall the operating system
without the computer being returned to me physically.

Bruce Hagen wrote:
I am not familiar with the program you used, so I can't speak to that.
If you had asked about moving OE to a new machine, I would have
suggested this:

Backup & Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

Backing up and Cloning your OE Identities:
http://www.insideoutlookexpress.com/backup/clone.htm

If you are transferring to another PC, and have access to a Windows XP
setup CD, or if both computers are running Windows XP, see:
http://www.microsoft.com/windows/IE/...pten.mspx#EBAA

As far as your current problem goes, I don't know if a reinstall of OE
will help, or not, but here is the method.

How to Reinstall or Repair IE6 and OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems
98 or newer.

After configuring Windows Explorer to display hidden files, I discovered
that the installed Address Book (2002 date) was apparently corrupt. I
deleted it and transferred the newer one to the same folder. Now all is
well.

Glad to hear it. You deserve all the credit for your well done
experimenting.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"mcp6453" wrote in message
...
Bruce Hagen wrote:
I am not familiar with the program you used, so I can't speak to that. If
you had asked about moving OE to a new machine, I would have suggested
this:

Backup & Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

Backing up and Cloning your OE Identities:
http://www.insideoutlookexpress.com/backup/clone.htm

If you are transferring to another PC, and have access to a Windows XP
setup CD, or if both computers are running Windows XP, see:
http://www.microsoft.com/windows/IE/...pten.mspx#EBAA

As far as your current problem goes, I don't know if a reinstall of OE
will help, or not, but here is the method.

How to Reinstall or Repair IE6 and OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems 98
or newer.

After configuring Windows Explorer to display hidden files, I discovered
that the installed Address Book (2002 date) was apparently corrupt. I
deleted it and transferred the newer one to the same folder. Now all is
well.

The service is currently unavailable. Try again later. Account: 'MSN',
Server: 'http://oe.msn.msnmail.hotmail.com/cgi-bin/hmdata', Protocol:
HTTPMail, Server Response: 'Service Unavailable', Port: 0, Secure(SSL): No,
Error Number: 0x800CCCF0
"mcp6453" wrote in message
...
OE6 on a new installation of Windows 2000 worked perfectly at
installation. I then used Outlook Express Backup 6.5 from Genie-Soft to
try to move OE from a Windows 98 machine to the Windows 2K machine. After
I did the move, which I have done successfully many times before, and
after the move reported as being successful, I cannot open the Address
Book or any email message in the 2K machine. I get the error message that
"This message cannot be opened." "The Address Book is not installed
correctly. Reinstall Outlook Express."

Well, I've read a ton of articles on reinstalling Outlook Express, but I
cannot find one specifically for Windows 2000. One had me try to rename
the OE folder, but that didn't work because files were in use. Another
(XP) wants me to edit the registry, but I don't want to do that until I
confirm that the directions for Win2K are the same as for XP.

Please provide any assistance you can. Thanks!