Can't repair or reinstall Office 2003 Professional Edition

OK--here's my scenario. I installed Microsoft Office Professional Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510 computer
with Windows XP Media Center Edition Version 2002 Service Pack 3 .
The installation went fine and I've applied all updates including Security
updates and SP3. I've used all of the modules (Outlook, Word, Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and Firewall. To
the best of my knowledge my computer does not have any viruses. All of the
other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office 2003
kept "hanging" and would not install. So I got the not-so-brainy idea to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it the
installation gets to a certain point but then it won't complete (I've waited
for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message: "Cannot start
Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong version. This
could have been caused by installing other messaging software. Please
reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office Professional
Edition 2003 but now I can't seem to install, uninstall, or repair it.
Please help!!

May be relevent
http://support.microsoft.com/default...b;en-us;290301

"Quentin Schiltz" wrote in message
...
OK--here's my scenario. I installed Microsoft Office Professional Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510
computer with Windows XP Media Center Edition Version 2002 Service Pack 3
.
The installation went fine and I've applied all updates including Security
updates and SP3. I've used all of the modules (Outlook, Word, Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and Firewall. To
the best of my knowledge my computer does not have any viruses. All of
the other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office 2003
kept "hanging" and would not install. So I got the not-so-brainy idea to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it the
installation gets to a certain point but then it won't complete (I've
waited for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message: "Cannot
start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
software. Please reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office Professional
Edition 2003 but now I can't seem to install, uninstall, or repair it.
Please help!!

I've tried the Windows Installer CleanUp Utility then reinstalling but it
still gets only so far on the reinstall then hangs.

If I posted my installation log file would someone be able to take a look at
it and tell me what might be causing the hangup?

I'm about at my wit's end.

"DL" wrote:

May be relevent
http://support.microsoft.com/default...b;en-us;290301

"Quentin Schiltz" wrote in message
...
OK--here's my scenario. I installed Microsoft Office Professional Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510
computer with Windows XP Media Center Edition Version 2002 Service Pack 3
.
The installation went fine and I've applied all updates including Security
updates and SP3. I've used all of the modules (Outlook, Word, Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and Firewall. To
the best of my knowledge my computer does not have any viruses. All of
the other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office 2003
kept "hanging" and would not install. So I got the not-so-brainy idea to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it the
installation gets to a certain point but then it won't complete (I've
waited for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message: "Cannot
start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
software. Please reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office Professional
Edition 2003 but now I can't seem to install, uninstall, or repair it.
Please help!!

Maybe
Have you tried installing when booted in Safe Mode?

"Quent52" wrote in message
...
I've tried the Windows Installer CleanUp Utility then reinstalling but it
still gets only so far on the reinstall then hangs.

If I posted my installation log file would someone be able to take a look
at
it and tell me what might be causing the hangup?

I'm about at my wit's end.

"DL" wrote:

May be relevent
http://support.microsoft.com/default...b;en-us;290301

"Quentin Schiltz" wrote in message
...
OK--here's my scenario. I installed Microsoft Office Professional
Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510
computer with Windows XP Media Center Edition Version 2002 Service Pack
3
.
The installation went fine and I've applied all updates including
Security
updates and SP3. I've used all of the modules (Outlook, Word, Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and Firewall.
To
the best of my knowledge my computer does not have any viruses. All of
the other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office
2003
kept "hanging" and would not install. So I got the not-so-brainy idea
to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it the
installation gets to a certain point but then it won't complete (I've
waited for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or
quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message: "Cannot
start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
software. Please reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office
Professional
Edition 2003 but now I can't seem to install, uninstall, or repair it.
Please help!!

Per your suggestion I booted into Safe Mode and attempted the re-installation
(from the original Microsoft Office 2003 Professional Edition installation
CD).

No go.

Immediately upon clicking the "setup.exe" file a window comes up "Windows
Installer" that says "The system administrator has set policies to prevent
this installation".

But I AM the system administrator and have logged in as administrator (there
are no other users on this computer)!

What now?


"DL" wrote:

Maybe
Have you tried installing when booted in Safe Mode?

"Quent52" wrote in message
...
I've tried the Windows Installer CleanUp Utility then reinstalling but it
still gets only so far on the reinstall then hangs.

If I posted my installation log file would someone be able to take a look
at
it and tell me what might be causing the hangup?

I'm about at my wit's end.

"DL" wrote:

May be relevent
http://support.microsoft.com/default...b;en-us;290301

"Quentin Schiltz" wrote in message
...
OK--here's my scenario. I installed Microsoft Office Professional
Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510
computer with Windows XP Media Center Edition Version 2002 Service Pack
3
.
The installation went fine and I've applied all updates including
Security
updates and SP3. I've used all of the modules (Outlook, Word, Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and Firewall.
To
the best of my knowledge my computer does not have any viruses. All of
the other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office
2003
kept "hanging" and would not install. So I got the not-so-brainy idea
to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it the
installation gets to a certain point but then it won't complete (I've
waited for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or
quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message: "Cannot
start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
software. Please reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office
Professional
Edition 2003 but now I can't seem to install, uninstall, or repair it.
Please help!!

Format C: /s ???

There's got to be a way to reinstall Office without reformatting the hard
drive.

"DL" wrote:

Maybe
Have you tried installing when booted in Safe Mode?

"Quent52" wrote in message
...
I've tried the Windows Installer CleanUp Utility then reinstalling but it
still gets only so far on the reinstall then hangs.

If I posted my installation log file would someone be able to take a look
at
it and tell me what might be causing the hangup?

I'm about at my wit's end.

"DL" wrote:

May be relevent
http://support.microsoft.com/default...b;en-us;290301

"Quentin Schiltz" wrote in message
...
OK--here's my scenario. I installed Microsoft Office Professional
Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510
computer with Windows XP Media Center Edition Version 2002 Service Pack
3
.
The installation went fine and I've applied all updates including
Security
updates and SP3. I've used all of the modules (Outlook, Word, Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and Firewall.
To
the best of my knowledge my computer does not have any viruses. All of
the other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office
2003
kept "hanging" and would not install. So I got the not-so-brainy idea
to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it the
installation gets to a certain point but then it won't complete (I've
waited for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or
quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message: "Cannot
start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
software. Please reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office
Professional
Edition 2003 but now I can't seem to install, uninstall, or repair it.
Please help!!

Safe mode is NOT reformatting.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"Quent52" wrote in message
...
Format C: /s ???

There's got to be a way to reinstall Office without reformatting the hard
drive.

"DL" wrote:

Maybe
Have you tried installing when booted in Safe Mode?

"Quent52" wrote in message
...
I've tried the Windows Installer CleanUp Utility then reinstalling but
it
still gets only so far on the reinstall then hangs.

If I posted my installation log file would someone be able to take a
look
at
it and tell me what might be causing the hangup?

I'm about at my wit's end.

"DL" wrote:

May be relevent
http://support.microsoft.com/default...b;en-us;290301

"Quentin Schiltz" wrote in message
...
OK--here's my scenario. I installed Microsoft Office Professional
Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510
computer with Windows XP Media Center Edition Version 2002 Service
Pack
3
.
The installation went fine and I've applied all updates including
Security
updates and SP3. I've used all of the modules (Outlook, Word,
Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and
Firewall.
To
the best of my knowledge my computer does not have any viruses. All
of
the other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office
2003
kept "hanging" and would not install. So I got the not-so-brainy
idea
to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it
the
installation gets to a certain point but then it won't complete
(I've
waited for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or
quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message:
"Cannot
start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
software. Please reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem
with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office
Professional
Edition 2003 but now I can't seem to install, uninstall, or repair
it.
Please help!!

I made no mention of Format

"Quent52" wrote in message
...
Format C: /s ???

There's got to be a way to reinstall Office without reformatting the hard
drive.

"DL" wrote:

Maybe
Have you tried installing when booted in Safe Mode?

"Quent52" wrote in message
...
I've tried the Windows Installer CleanUp Utility then reinstalling but
it
still gets only so far on the reinstall then hangs.

If I posted my installation log file would someone be able to take a
look
at
it and tell me what might be causing the hangup?

I'm about at my wit's end.

"DL" wrote:

May be relevent
http://support.microsoft.com/default...b;en-us;290301

"Quentin Schiltz" wrote in message
...
OK--here's my scenario. I installed Microsoft Office Professional
Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510
computer with Windows XP Media Center Edition Version 2002 Service
Pack
3
.
The installation went fine and I've applied all updates including
Security
updates and SP3. I've used all of the modules (Outlook, Word,
Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and
Firewall.
To
the best of my knowledge my computer does not have any viruses. All
of
the other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office
2003
kept "hanging" and would not install. So I got the not-so-brainy
idea
to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it
the
installation gets to a certain point but then it won't complete
(I've
waited for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or
quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message:
"Cannot
start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
software. Please reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem
with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office
Professional
Edition 2003 but now I can't seem to install, uninstall, or repair
it.
Please help!!

Joanne--Yes, I realize that Safe Mode is not the same as formatting my
computer's hard drive.

DL--Yes, I know that you made no mention of formatting.

I was simply asking whether I should consider formatting the hard drive and
completely reinstalling everything. Nothing that has been suggested so far
seems to work.
Sorry for the sarcasm.

"DL" wrote:

I made no mention of Format

"Quent52" wrote in message
...
Format C: /s ???

There's got to be a way to reinstall Office without reformatting the hard
drive.

"DL" wrote:

Maybe
Have you tried installing when booted in Safe Mode?

"Quent52" wrote in message
...
I've tried the Windows Installer CleanUp Utility then reinstalling but
it
still gets only so far on the reinstall then hangs.

If I posted my installation log file would someone be able to take a
look
at
it and tell me what might be causing the hangup?

I'm about at my wit's end.

"DL" wrote:

May be relevent
http://support.microsoft.com/default...b;en-us;290301

"Quentin Schiltz" wrote in message
...
OK--here's my scenario. I installed Microsoft Office Professional
Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510
computer with Windows XP Media Center Edition Version 2002 Service
Pack
3
.
The installation went fine and I've applied all updates including
Security
updates and SP3. I've used all of the modules (Outlook, Word,
Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and
Firewall.
To
the best of my knowledge my computer does not have any viruses. All
of
the other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office
2003
kept "hanging" and would not install. So I got the not-so-brainy
idea
to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it
the
installation gets to a certain point but then it won't complete
(I've
waited for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or
quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message:
"Cannot
start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
software. Please reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem
with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office
Professional
Edition 2003 but now I can't seem to install, uninstall, or repair
it.
Please help!!

If you use the CleanUp utility be certain to have your product code handy.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301

--
Mary Sauer
http://msauer.mvps.org/

"Quent52" wrote in message
...
Joanne--Yes, I realize that Safe Mode is not the same as formatting my
computer's hard drive.

DL--Yes, I know that you made no mention of formatting.

I was simply asking whether I should consider formatting the hard drive and
completely reinstalling everything. Nothing that has been suggested so far
seems to work.
Sorry for the sarcasm.

"DL" wrote:

I made no mention of Format

"Quent52" wrote in message
...
Format C: /s ???

There's got to be a way to reinstall Office without reformatting the hard
drive.

"DL" wrote:

Maybe
Have you tried installing when booted in Safe Mode?

"Quent52" wrote in message
...
I've tried the Windows Installer CleanUp Utility then reinstalling but
it
still gets only so far on the reinstall then hangs.

If I posted my installation log file would someone be able to take a
look
at
it and tell me what might be causing the hangup?

I'm about at my wit's end.

"DL" wrote:

May be relevent
http://support.microsoft.com/default...b;en-us;290301

"Quentin Schiltz" wrote in message
...
OK--here's my scenario. I installed Microsoft Office Professional
Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510
computer with Windows XP Media Center Edition Version 2002 Service
Pack
3
.
The installation went fine and I've applied all updates including
Security
updates and SP3. I've used all of the modules (Outlook, Word,
Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and
Firewall.
To
the best of my knowledge my computer does not have any viruses. All
of
the other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office
2003
kept "hanging" and would not install. So I got the not-so-brainy
idea
to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it
the
installation gets to a certain point but then it won't complete
(I've
waited for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or
quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message:
"Cannot
start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
software. Please reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem
with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office
Professional
Edition 2003 but now I can't seem to install, uninstall, or repair
it.
Please help!!