Calendar reminder does not work even though it's turned on

I just wanted to say THANK YOU for responding to the first request; I had the
same problem and your solution worked for me. Your expertise is appreciated!

"Ken Slovak - [MVP - Outlook]" wrote:

Try starting Outlook with the /resetfolders and /cleanreminders switches. In
the Start, Run dialog:

outlook.exe /resetfolders /cleanreminders

Then press Enter. See if that helps.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Bob" wrote in message
news
Even though my calendar reminder (and reminder.wav sound) is set to on,
none
of my reminders ever pop up on my screen. They used to work, but stopped
recently, and none of the help desk folks here on Robins AFB can seem to
fix
it. Any help would be greatly appreciated.

Hi,

After reading all the 55 posts before me

It still doesn't work for me. We use Outlook 2003 with SP2. The problem is
as following:

When someone set an appointment request (for example for 3 hours from now),
with the default 15 minutes reminder and show time as busy, I receive the
appointment and approve it, but when I enter the appointment inside the
calendar I can see that the reminder is off (gray).

I tried to do the following:
1) Uncheck the "Use Cached Exchange Mode" and restart the Outlook.
2) Use the command - outlook.exe /resetfolders /cleanreminders
3) Use the command - outlook.exe /cleanfreebusy
4) Delete the outlook profile and create a new outlook profile
5) Prayed the lord

None of this helped.

Please advise,
Thanks in advanced,
Shahar.

"Ken Slovak - [MVP - Outlook]" wrote:

Try starting Outlook with the /resetfolders and /cleanreminders switches. In
the Start, Run dialog:

outlook.exe /resetfolders /cleanreminders

Then press Enter. See if that helps.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Bob" wrote in message
news
Even though my calendar reminder (and reminder.wav sound) is set to on,
none
of my reminders ever pop up on my screen. They used to work, but stopped
recently, and none of the help desk folks here on Robins AFB can seem to
fix
it. Any help would be greatly appreciated.

The only other things I can think of are to run Scanpst if you are using a
PST file or Scanost if using cached mode. Does this happen with anyone else
in your organization? I have the reminder here and can set it, clear it or
change it once I've accepted the meeting request.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Shahar Peretz" Shahar wrote in message
...
Hi,

After reading all the 55 posts before me

It still doesn't work for me. We use Outlook 2003 with SP2. The problem is
as following:

When someone set an appointment request (for example for 3 hours from
now),
with the default 15 minutes reminder and show time as busy, I receive the
appointment and approve it, but when I enter the appointment inside the
calendar I can see that the reminder is off (gray).

I tried to do the following:
1) Uncheck the "Use Cached Exchange Mode" and restart the Outlook.
2) Use the command - outlook.exe /resetfolders /cleanreminders
3) Use the command - outlook.exe /cleanfreebusy
4) Delete the outlook profile and create a new outlook profile
5) Prayed the lord

None of this helped.

Please advise,
Thanks in advanced,
Shahar.

Hi Ken,

I've tried 3 times to run Scanpst.exe as you and one of the other posts
suggested. It didn't help for this problem and caused a new problem - it
converted the .PST file from 253Mb to 150Kb. Fortunately, we marked the
“create a backup� checkmark.

After continue investigating this issue, our IT manager (finally) found out
the solution for this - he told us to run:

Outlook.exe /cleanrules

This command solved our problem. I could see the reminders of appointments
again.

Thanks for your help,
Shahar Peretz


"Ken Slovak - [MVP - Outlook]" wrote:

The only other things I can think of are to run Scanpst if you are using a
PST file or Scanost if using cached mode. Does this happen with anyone else
in your organization? I have the reminder here and can set it, clear it or
change it once I've accepted the meeting request.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Shahar Peretz" Shahar wrote in message
...
Hi,

After reading all the 55 posts before me

It still doesn't work for me. We use Outlook 2003 with SP2. The problem is
as following:

When someone set an appointment request (for example for 3 hours from
now),
with the default 15 minutes reminder and show time as busy, I receive the
appointment and approve it, but when I enter the appointment inside the
calendar I can see that the reminder is off (gray).

I tried to do the following:
1) Uncheck the "Use Cached Exchange Mode" and restart the Outlook.
2) Use the command - outlook.exe /resetfolders /cleanreminders
3) Use the command - outlook.exe /cleanfreebusy
4) Delete the outlook profile and create a new outlook profile
5) Prayed the lord

None of this helped.

Please advise,
Thanks in advanced,
Shahar.

I've read through most of these threads and nothing has helped. In addition
to trying the switches, I tried deleting all email accounts and recreating
them, deleted outlook.pst to force Outlook to recreate it, and ran Detect and
Repair. I'm not running any sync software.

Nothing has worked.

Any other suggestions?

"Ken Slovak - [MVP - Outlook]" wrote:

Try starting Outlook with the /resetfolders and /cleanreminders switches. In
the Start, Run dialog:

outlook.exe /resetfolders /cleanreminders

Then press Enter. See if that helps.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Bob" wrote in message
news
Even though my calendar reminder (and reminder.wav sound) is set to on,
none
of my reminders ever pop up on my screen. They used to work, but stopped
recently, and none of the help desk folks here on Robins AFB can seem to
fix
it. Any help would be greatly appreciated.

The only other thing I can think of is to use OutlookSpy or MFCMAPI to see
if you really have a Reminders folder, what its contents and MAPI
restriction are and whether or not the PR_REM_ONLINE_ENTRYID and
PR_REM_OFFLINE_ENTRYID properties match the EntryID's of the Reminders
folder in online and offline modes.

Unless you're familiar with MAPI properties though something like that would
probably need a lot of hand holding.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Jes" wrote in message
...
I've read through most of these threads and nothing has helped. In
addition
to trying the switches, I tried deleting all email accounts and recreating
them, deleted outlook.pst to force Outlook to recreate it, and ran Detect
and
Repair. I'm not running any sync software.

Nothing has worked.

Any other suggestions?

Is there any place I can pick up step-by-step instructions? Is there anything
I would be able to look for in the Knowledge Base? I've been in the registry
and I'm familiar with successfully modifying those entries (and the
precautions to take before doing it).

Trying to resolve the problem without having to "erase" Office.

"Ken Slovak - [MVP - Outlook]" wrote:

The only other thing I can think of is to use OutlookSpy or MFCMAPI to see
if you really have a Reminders folder, what its contents and MAPI
restriction are and whether or not the PR_REM_ONLINE_ENTRYID and
PR_REM_OFFLINE_ENTRYID properties match the EntryID's of the Reminders
folder in online and offline modes.

Unless you're familiar with MAPI properties though something like that would
probably need a lot of hand holding.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Jes" wrote in message
...
I've read through most of these threads and nothing has helped. In
addition
to trying the switches, I tried deleting all email accounts and recreating
them, deleted outlook.pst to force Outlook to recreate it, and ran Detect
and
Repair. I'm not running any sync software.

Nothing has worked.

Any other suggestions?

This has nothing to do with the registry, it's internal hidden MAPI things
inside of Outlook. I also know of no KB articles or really any other
documentation on any of this.

If you download OutlookSpy from www.dimastr.com and install it when Outlook
isn't running it will show a new toolbar the next time Outlook is started.
From there I can guide you as to what to look for but I need to know your
Outlook version, whether using a PST file or Exchange mailbox and what type
of accounts are feeding that mail store.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Jes" wrote in message
...
Is there any place I can pick up step-by-step instructions? Is there
anything
I would be able to look for in the Knowledge Base? I've been in the
registry
and I'm familiar with successfully modifying those entries (and the
precautions to take before doing it).

Trying to resolve the problem without having to "erase" Office.

Picked up OutlookSpy. I've got Outlook 2000 SR3, 9.0.0.6627, using a pst
file. I've got 2 email addresses from my own domain, a pacbell.net account,
and a gmail account (using pop/smtp).

If you need anything else to get me started, just say the word.

"Ken Slovak - [MVP - Outlook]" wrote:

This has nothing to do with the registry, it's internal hidden MAPI things
inside of Outlook. I also know of no KB articles or really any other
documentation on any of this.

If you download OutlookSpy from www.dimastr.com and install it when Outlook
isn't running it will show a new toolbar the next time Outlook is started.
From there I can guide you as to what to look for but I need to know your
Outlook version, whether using a PST file or Exchange mailbox and what type
of accounts are feeding that mail store.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Jes" wrote in message
...
Is there any place I can pick up step-by-step instructions? Is there
anything
I would be able to look for in the Knowledge Base? I've been in the
registry
and I'm familiar with successfully modifying those entries (and the
precautions to take before doing it).

Trying to resolve the problem without having to "erase" Office.

Open Outlook and select your PST file.

Click the IMsgStore button in the OutlookSpy toolbar.

In that dialog click the Open Root Container button at the top left.

Select the GetHierarchyTable tab and in the list at the left you should see
a folder labeled Reminders.

Select that folder and either double-click on it to open it or click the
OpenEntry button.

See if there's a tab in the dialog labeled GetSearchCriteria, if so select
it. You should see 4 folders listed at the left of the tab: Inbox, Calendar,
Contacts, Tasks.

Select the GetContentsTable tab and see if your reminder items are listed
there.

If you don't have your items listed or there is more than 1 folder labeled
as Reminders (might be Reminders1 and so on) or the 4 folders weren't listed
in the search criteria tab then something is not working correctly with the
Reminders folder.

Close all the OutlookSpy dialogs and if you saw anything wrong there select
IMsgStore again and open the Root Folder again. Select the Reminders folder
in the GetHierarchyTable tab and click the Delete button. If you have other
RemindersXX folders select them and also click Delete until all are removed.

Then close the dialogs and exit Outlook and in the Start, Run dialog type:
outlook.exe /resetfolders
Then press Enter.

See if that helps.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Jes" wrote in message
...
Picked up OutlookSpy. I've got Outlook 2000 SR3, 9.0.0.6627, using a pst
file. I've got 2 email addresses from my own domain, a pacbell.net
account,
and a gmail account (using pop/smtp).

If you need anything else to get me started, just say the word.