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Question Title: Microsoft Office 2000 SR-1 Update did not complete successfully
Hi Folks,
Not sure WHAT is going on here. We have a user (of course a VP and co-owner of the company) that is running Office 2000 and I went to Windows Update and downloaded the SR-1 update and when I tried running it I got: Microsoft Office 2000 SR-1 Update did not complete successfully. For assistance contact Microsoft Technical Support. See the log file: Office 2000 SR-1 Setup(0009).txt You can see by the file count that I've attempted this 9 times... I've searched the MS Knowledgebase with no answer. Did get a hit on that, 255500 at http://support.microsoft.com/default.aspx?scid=kb;en- us;255500&Product=ofw2k but that has a Cause "This error message appears if all of the following are true:" and none of them are true... I found another hit (259420) on the log files created in the install and found them and here they a (1) Office 2000 SR-1 Setup(0009).txt Starting execution. Command line: /c /L2 Opening the patch source file, C:\DOCUME~1\admini~1 \locals~1\Temp\IXP001.TMP\source.ini. Searching installed products. Detected the following products for patching: {00000409-78E1-11D2-B60F-006097C998E7} Product is not installed. Microsoft Office 2000 Professional (9.0.2720), {00010409-78E1-11D2-B60F-006097C998E7} Product is patchable. {00020409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00030409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00100409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00110409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00120409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00130409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00160409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00170409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00180409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00040409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00140409-78E1-11D2-B60F-006097C998E7} Product is not installed. {004A0409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00150409-78E1-11D2-B60F-006097C998E7} Product is not installed. {3C5E0FF2-BE09-11D1-998E-00A0C90A43B3} Product is not installed. The following patches are applicable: Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4- AED6-00C04F022C53} Location: http://download.microsoft.com/downlo...2000prem/Updat e/3821h/WIN98/EN-US/data1.msp The version of IE installed on the computer is 6.0.2800.1106 IE has already been updated to the level of Office 2000 SR- 1 or above Copying the patch executable, C:\DOCUME~1\admini~1\locals~1 \Temp\IXP001.TMP\setup.exe, to C:\DOCUME~1\admini~1 \locals~1\Temp\sr1patch\setup.exe for post-reboot access. Copying the patch source file, C:\DOCUME~1\admini~1 \locals~1\Temp\IXP001.TMP\source.ini, to C:\DOCUME~1 \admini~1\locals~1\Temp\sr1patch\source.ini for post- reboot access. Restarting the process from local file Starting execution. Command line: /L2 "C:\DOCUME~1\admini~1\locals~1 \Temp\sr1patch\Office 2000 SR-1 Setup(0009).txt" /t Opening the patch source file, C:\DOCUME~1\admini~1 \locals~1\Temp\sr1patch\source.ini. Searching installed products. Detected the following products for patching: {00000409-78E1-11D2-B60F-006097C998E7} Product is not installed. Microsoft Office 2000 Professional (9.0.2720), {00010409-78E1-11D2-B60F-006097C998E7} Product is patchable. {00020409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00030409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00100409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00110409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00120409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00130409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00160409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00170409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00180409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00040409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00140409-78E1-11D2-B60F-006097C998E7} Product is not installed. {004A0409-78E1-11D2-B60F-006097C998E7} Product is not installed. {00150409-78E1-11D2-B60F-006097C998E7} Product is not installed. {3C5E0FF2-BE09-11D1-998E-00A0C90A43B3} Product is not installed. The following patches are applicable: Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4- AED6-00C04F022C53} Location: http://download.microsoft.com/downlo...2000prem/Updat e/3821h/WIN98/EN-US/data1.msp Starting the application of the patches. Installing patch in product {00010409-78E1-11D2-B60F- 006097C998E7}. Command line: PATCH=C:\DOCUME~1\admini~1\locals~1 \Temp\sr1patch\{0DC0F122-1B1C-11D4-AED6-00C04F022C53} REBOOT=ReallySuppress REINSTALLMODE=omus REINSTALL=FPSE,ASSISTANTFiles,ProductNonBootFiles, EXCELFile s,ProductFiles,FPWecCom,WebPublFiles,FPHtmlAdmin,F PClientNo nBootFiles,FPClientFiles,GRAPHFiles,MSVisualDesign Tool,ACCE SSNonBootFiles,ACCESSFiles,OUTLOOKNonBootFiles,WOR DNonBootF iles,EXCELNonBootFiles,PPTNonBootFiles,OfficeWebCo mponents, OSBShortCutFiles,OUTLOOKFiles,WebDiscussFiles,PPTF iles,WORD Files,TCWord6ExportFiles,ACCESSSystemMdw_SR1Patch, ACCESSSna pshotFiles,AccessWizards,Address,Contacts,Inventor y,AccessH elpFiles,BinderHelpFiles,VBAHelpFiles,ExcelHelpFil es,Outloo kHelpFiles_SR1Patch,OutlookHelpFiles,PPTHelpFiles, WORDHelpF iles,ClipThumbnailsAutoShapes,ClipGalleryFiles,Cli pThumbnai lsThemesTypical,ClipThumbnailsThemesAdditional,Cal endarCont rol,ProductNonBootFiles_SR1Patch,ExcelAddinATPFile s,ExcelAd dinAutosaveFiles,ExcelAddInEuroToolFiles,PPTConten tFilesAdd itional,PPTContentFilesTypical,FPLangSupport,Photo EditorFil es,GraphicsFiltersBMPFiles,GraphicsFiltersPCXFiles ,IE3IE4Re dist,IE3IE4Windows,OutlookMAPICONTAB,OutlookMAPIEM S,Outlook MAPIIMEP,OutlookMAPILDAP,OutlookMAPI,OutlookOMI,Ou tlookMAPI PST,OutlookMAPIPST95,OutlookMessaging,TCSearchTool s,MsInfoF iles,OfficeCoreSupportFiles,NotInstalled,SetLangua geFiles,O utlookCcMailImporter,OutlookFolderPublishing,Outlo okImpMail Files,OutlookDVDbaseFiles,OutlookDVFiles,OutlookDV Org21File s,OutlookVBScript,OutlookDVPabFiles,OutlookImportE xportFile s,OutlookDVSchplusinterFiles,OutlookDVSchplus10Fil es,Outloo kDVSchplus70Files,OutlookMessaging_SR1Patch,Outloo kSecurity ,OutlookWebPub,GrammarFiles,SpellingFiles,QueryFil es,WORDAd dressBookFiles,TextConverters,TCWord2Files,WebScri pting,HTM LSourceEditing,WinFax,FPHelpFiles,HyphenationFiles _FRA,Outl ookNLST,PPTCastCoreFiles,OfficeExtendedSupportFile s,Grammar Files_FRA,SpellingFiles_FRA,ThesaurusFiles_FRA,Gra mmarFiles _ESN,SpellingFiles_ESN UPGRADEWITHPATCH=TRUE Patch applied (1601). Searching installed products. (2)Office 2000 SR-1 Setup(0009)_MsiExec.txt MSI (c) (28:A8): Failed to connect to server. Error: 0x80080005ഀഀ And I have no idea what to make of these... I also Googled for an answer for this with not luck. Chuck |
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