smtp problem with Charter.net

I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server requires
Authentication" Also you must check another box in the outgoing mail
server window. "use same settings as my incoming mail server"

I would like some input about the information before I try it.
Thanks, Mike

By all means, try it. Just keep track of what you do so you can undo it if
need be. Did you get an error message? Whenever you do, post it here in
its entirety.

This is a few years old, but if they haven't changed anything it'll be
good.

Configure Outlook Express for Charter:
http://www.charter.com/Visitors/Supp...D=1241#Outlook

--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Mike" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server requires
Authentication" Also you must check another box in the outgoing mail
server window. "use same settings as my incoming mail server"

I would like some input about the information before I try it.
Thanks, Mike

"Bruce Hagen" wrote in message
...
By all means, try it. Just keep track of what you do so you can undo it if
need be. Did you get an error message? Whenever you do, post it here in
its entirety.

This is a few years old, but if they haven't changed anything it'll be
good.

Configure Outlook Express for Charter:
http://www.charter.com/Visitors/Supp...D=1241#Outlook

Thanks for the input Bruce, I have been on the link you gave, didn't
help me. Although after this review I did check the box to eliminate
my preview pane. After 14 years on email I just learned how to
eliminate that feature!
I want a little info about who cs-1 is and why are they doing what they
do, before I put them in as my email client. Just a little caution.
Thanks, Mike




"Mike" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server requires
Authentication" Also you must check another box in the outgoing mail
server window. "use same settings as my incoming mail server"

I would like some input about the information before I try it.
Thanks, Mike

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...
By all means, try it. Just keep track of what you do so you can undo it
if need be. Did you get an error message? Whenever you do, post it here
in its entirety.

This is a few years old, but if they haven't changed anything it'll be
good.

Configure Outlook Express for Charter:
http://www.charter.com/Visitors/Supp...D=1241#Outlook

Thanks for the input Bruce, I have been on the link you gave, didn't
help me. Although after this review I did check the box to eliminate
my preview pane. After 14 years on email I just learned how to
eliminate that feature!
I want a little info about who cs-1 is and why are they doing what they
do, before I put them in as my email client. Just a little caution.
Thanks, Mike



cs-1?
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA















"Mike" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server requires
Authentication" Also you must check another box in the outgoing mail
server window. "use same settings as my incoming mail server"

I would like some input about the information before I try it.
Thanks, Mike

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...
By all means, try it. Just keep track of what you do so you can undo it
if need be. Did you get an error message? Whenever you do, post it here
in its entirety.

This is a few years old, but if they haven't changed anything it'll be
good.

Configure Outlook Express for Charter:
http://www.charter.com/Visitors/Supp...D=1241#Outlook

Thanks for the input Bruce, I have been on the link you gave, didn't
help me. Although after this review I did check the box to eliminate
my preview pane. After 14 years on email I just learned how to
eliminate that feature!
I want a little info about who cs-1 is and why are they doing what they
do, before I put them in as my email client. Just a little caution.
Thanks, Mike



cs-1?
--
I'm sorry, I missed putting the Link in for the pdf I was quoting.
http://www.1-cs.com/smtpauth/SMTP.pdf
It tells how to set up the OE to work on Charter, (maybe).
Mike

"Mike" wrote in message
...
:
: "Bruce Hagen" wrote in message
: ...
:
: "Mike" wrote in message
: ...
:
: "Bruce Hagen" wrote in message
: ...
: By all means, try it. Just keep track of what you do so you can undo
it
: if need be. Did you get an error message? Whenever you do, post it
here
: in its entirety.
:
: This is a few years old, but if they haven't changed anything it'll be
: good.
:
: Configure Outlook Express for Charter:
:
http://www.charter.com/Visitors/Supp...D=1241#Outlook
:
: Thanks for the input Bruce, I have been on the link you gave, didn't
: help me. Although after this review I did check the box to eliminate
: my preview pane. After 14 years on email I just learned how to
: eliminate that feature!
: I want a little info about who cs-1 is and why are they doing what
they
: do, before I put them in as my email client. Just a little caution.
: Thanks, Mike

go to www.1-cs.com and read about them and use their contact information
:
:
:
:

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...
By all means, try it. Just keep track of what you do so you can undo
it if need be. Did you get an error message? Whenever you do, post it
here in its entirety.

This is a few years old, but if they haven't changed anything it'll
be good.

Configure Outlook Express for Charter:
http://www.charter.com/Visitors/Supp...D=1241#Outlook

Thanks for the input Bruce, I have been on the link you gave, didn't
help me. Although after this review I did check the box to eliminate
my preview pane. After 14 years on email I just learned how to
eliminate that feature!
I want a little info about who cs-1 is and why are they doing what
they
do, before I put them in as my email client. Just a little caution.
Thanks, Mike



cs-1?
--
I'm sorry, I missed putting the Link in for the pdf I was quoting.
http://www.1-cs.com/smtpauth/SMTP.pdf
It tells how to set up the OE to work on Charter, (maybe).
Mike



I have no idea who cs-1 is. But the page mentions Outlook 2000 and
Microsoft Outlook Express 6 so I would have to guess it is even older than
the link I had.

Is it working now? I have a new link:
http://www.charter.com/customers/Sup...ArticleID=1661

If that doesn't help, I would give Charter support a call.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"Bruce Hagen" wrote in message
...
By all means, try it. Just keep track of what you do so you can undo it if
need be. Did you get an error message? Whenever you do, post it here in
its entirety.


The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will work in OE.
Mike



I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server requires
Authentication" Also you must check another box in the outgoing mail
server window. "use same settings as my incoming mail server"

I would like some input about the information before I try it.
Thanks, Mike

"amdx" wrote in message
...

"Bruce Hagen" wrote in message
...
By all means, try it. Just keep track of what you do so you can undo it
if need be. Did you get an error message? Whenever you do, post it here
in its entirety.


The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will work in OE.
Mike

Just found out if I use Outgoing Mail Server port 465, I can receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.
Mike






I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server requires
Authentication" Also you must check another box in the outgoing mail
server window. "use same settings as my incoming mail server"

I would like some input about the information before I try it.
Thanks, Mike

"amdx" wrote in message
...

"amdx" wrote in message
...

"Bruce Hagen" wrote in message
...
By all means, try it. Just keep track of what you do so you can undo
it if need be. Did you get an error message? Whenever you do, post it
here in its entirety.


The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will work in
OE.
Mike

Just found out if I use Outgoing Mail Server port 465, I can receive
mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.
Mike



Do you get a new error message when sending now? (P.S. When you change
your From Name in the middle of a thread, some people may ignore the post
as it appears that someone else is hijacking your thread).
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA