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#1
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Office Small Business 2007 Upgrade doesn't work
I purchased Office Small Business 2007 Upgrade version (on CD - purchased
from Amazon.com), and have both Office Professional 2000 (CD) and Works 9.0 (OEM install on computer) installed on my computer, both of which are listed by Microsoft on the Office upgrade webpage as upgradeable products. Yet the installer says it can find no upgradeable products on my computer, and thus refuses to install Office SB 2007. I'm at a loss, and Microsoft demands a minimum $99 for email support, and/or $259 for telephone support, to help me install what is apparently a defective product - a situation which I find to be rather ridiculous. Any suggestions on how to fix this without spending more money? |
#2
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Office Small Business 2007 Upgrade doesn't work
You need to run MSUpdate to install the Works update that prevents it being
identified by Office 2007 Allthough when you run 2007 upgrade & it complains you should be able to swap with your Office2k cd, browse to it and confirm, then reswap cd to continue the installation "djt" wrote in message ... I purchased Office Small Business 2007 Upgrade version (on CD - purchased from Amazon.com), and have both Office Professional 2000 (CD) and Works 9.0 (OEM install on computer) installed on my computer, both of which are listed by Microsoft on the Office upgrade webpage as upgradeable products. Yet the installer says it can find no upgradeable products on my computer, and thus refuses to install Office SB 2007. I'm at a loss, and Microsoft demands a minimum $99 for email support, and/or $259 for telephone support, to help me install what is apparently a defective product - a situation which I find to be rather ridiculous. Any suggestions on how to fix this without spending more money? |
#3
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Office Small Business 2007 Upgrade doesn't work
Thanks, DL for your suggestion.
However, by trial and error, I finally discovered the problem with the Office 2007 SB upgrade: I had previously downloaded and installed the Office 2007 SB trial. I tried to uninstall it before installing the CD version I purchased, however I was unable to perform the uninstall "automatically" via Control Panel. I eventually found another post on this board about how to manually uninstall Office 2007 (others apparently had the same problem with the auto uninstall), and followed the instructions to manually uninstall Office - which is an extremely tedious and timeconsuming process (having to deal with all the registry edits). After several hours of tedium, I completed the manual uninstall and voila the Office installer worked ... sort of. It installed Office OK but could not install the Business Contacts (Disk 2) successfully. My ability to work on this install any longer is exhausted for the moment. My conclusion: Microsoft produces and sells defective (i.e., "crap") software. None of these "issues" should have been a problem if the software wasn't full of stupid bugs. Thanks, Microsoft ... not only for your crap software, but especially for charging outragious prices for email tech support, forcing your customers to flail about on these discussion boards, when your crap software fails to perform as advertised. "DL" wrote: You need to run MSUpdate to install the Works update that prevents it being identified by Office 2007 Allthough when you run 2007 upgrade & it complains you should be able to swap with your Office2k cd, browse to it and confirm, then reswap cd to continue the installation "djt" wrote in message ... I purchased Office Small Business 2007 Upgrade version (on CD - purchased from Amazon.com), and have both Office Professional 2000 (CD) and Works 9.0 (OEM install on computer) installed on my computer, both of which are listed by Microsoft on the Office upgrade webpage as upgradeable products. Yet the installer says it can find no upgradeable products on my computer, and thus refuses to install Office SB 2007. I'm at a loss, and Microsoft demands a minimum $99 for email support, and/or $259 for telephone support, to help me install what is apparently a defective product - a situation which I find to be rather ridiculous. Any suggestions on how to fix this without spending more money? . |
#4
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Office Small Business 2007 Upgrade doesn't work
You would have needed to install the Works 9 Update for not having any issues. A bit
late now. So you will need to live with it or uninstall Office then install the Woirks9 Update and then re-install Office for a trouble free installation. DL posted this to you and you seem to have ignored it. -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "djt" wrote in message ... Thanks, DL for your suggestion. However, by trial and error, I finally discovered the problem with the Office 2007 SB upgrade: I had previously downloaded and installed the Office 2007 SB trial. I tried to uninstall it before installing the CD version I purchased, however I was unable to perform the uninstall "automatically" via Control Panel. I eventually found another post on this board about how to manually uninstall Office 2007 (others apparently had the same problem with the auto uninstall), and followed the instructions to manually uninstall Office - which is an extremely tedious and timeconsuming process (having to deal with all the registry edits). After several hours of tedium, I completed the manual uninstall and voila the Office installer worked ... sort of. It installed Office OK but could not install the Business Contacts (Disk 2) successfully. My ability to work on this install any longer is exhausted for the moment. My conclusion: Microsoft produces and sells defective (i.e., "crap") software. None of these "issues" should have been a problem if the software wasn't full of stupid bugs. Thanks, Microsoft ... not only for your crap software, but especially for charging outragious prices for email tech support, forcing your customers to flail about on these discussion boards, when your crap software fails to perform as advertised. "DL" wrote: You need to run MSUpdate to install the Works update that prevents it being identified by Office 2007 Allthough when you run 2007 upgrade & it complains you should be able to swap with your Office2k cd, browse to it and confirm, then reswap cd to continue the installation "djt" wrote in message ... I purchased Office Small Business 2007 Upgrade version (on CD - purchased from Amazon.com), and have both Office Professional 2000 (CD) and Works 9.0 (OEM install on computer) installed on my computer, both of which are listed by Microsoft on the Office upgrade webpage as upgradeable products. Yet the installer says it can find no upgradeable products on my computer, and thus refuses to install Office SB 2007. I'm at a loss, and Microsoft demands a minimum $99 for email support, and/or $259 for telephone support, to help me install what is apparently a defective product - a situation which I find to be rather ridiculous. Any suggestions on how to fix this without spending more money? . |
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