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MS Outlook 2002 can not find default e-mail folder
I have an licensed version of MS Office XP Professional 2002 which I
purchased a couple of years ago. I have been using it on an old PC since that time. I have now purchased a new PC and am having a few problems which I am sure one of you can help me with. My specific problem concerns Outlook, but I installed everything except for Access. My first try at installation seemed to go fine. (Only problem was with online activation. I had to activate by phone.) Installed, imported my e-mail and addresses. However, when I tried to compose a new message, I would get an error stating that MS Word was not installed or had a problem. I could open Word without incident. In the midst of this, I began having errors relating to Norton Internet Security which I had activated (but not purchased the license). I decided to start again from scratch so I performed a System Recovery. (Not System Restore, I went all the way back to the beginning and resetup everything.) All programs I installed up to this are working without incident so I decided to install Office. I received no errors of any kind upon installation and online activation completed; however, when I tried to open Outlook, I received an error stating that my default e-mail folders could not be found. I am now at the point where I have again uninstalled Office and restored the PC back to the point prior to installing it. One other thing I did which may or may not have caused my demise: I activated the trial version of MS Outlook 2003 which came preloaded and it worked fine. However, after installing MS Office XP and getting the "unable to locate default e-mail folders" error, MS Outlook 2003 did not function properly either. When I performed the System Restore, it once again worked as it should. I then uninstalled MS Outlook 2003 tutorial and programs. Restarted PC and deactivated antivirus. Reinstalled MS Outlook 2002. I received the same error as befo "Unable to open your default e-mail folders. Could not open the item. Try again." When I click OK, I get: "Would you like to open your default File system folder instead?" If I click No, the program closes. If I click Yes, I am viewing the contents of My Computer. All other installed MS Office programs are working fine. Is the folder it is referring to "outlook.pst'? I find it in C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Microsoft\Outlook along with "outlook1.pst". I am at a loss. Thanks for your assistance. |
#2
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MS Outlook 2002 can not find default e-mail folder
After posting this, I believe I have corrected the problem. It seems I had a
corrupt profile. I went to Control panel, Mail, created a new profile and set it for default. Outlook opened perfectly. I then went back and deleted the profile that seemed to be causing the problem. |
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