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#1
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Office 2007 will not install on 1 particular Windows 7 machine
I have just performed a custom install of Windows 7 Pro on a computer that
has been running Windows Vista Ultimate and Office 2007 successfully for several years. I had some trouble geting a stable installation of Win 7 but after an expensive visit to the Geek Squad, which determined that a particular Windows update was causing the system to crash, I now have a stable installation. (They disabled that particular update, too.) The problem is that I am unable to install any of my fully-licensed copies of Office 2007 on this machine, even though I have it running happily on two other machines using WIndows 7. When I try to install it, I get through to the license key dialogue and enter the proper key. The installation appears to begin in that the progress bar progresses a tiny amount but even after an hour or more, nothing is installed. I have tried installing it in safe mode and get a dialogue, the gist of which is that "there's a problem." I have tried running the executable file as admin. I've checked to see whether or not there has been a partial installation that needs to be removed buut no Office products are showing up. I found one promising article about running a series of command prompts to remove the "rgstrtn.lck" file but none of the commands was recognized. I am really stuck and desperately need some help! Many thanks!! -- David Kirk |
#2
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Office 2007 will not install on 1 particular Windows 7 machine
What exactly do you mean by Custom Install of Win7?
What version of Office 2007 is involved? "David Kirk" wrote in message ... I have just performed a custom install of Windows 7 Pro on a computer that has been running Windows Vista Ultimate and Office 2007 successfully for several years. I had some trouble geting a stable installation of Win 7 but after an expensive visit to the Geek Squad, which determined that a particular Windows update was causing the system to crash, I now have a stable installation. (They disabled that particular update, too.) The problem is that I am unable to install any of my fully-licensed copies of Office 2007 on this machine, even though I have it running happily on two other machines using WIndows 7. When I try to install it, I get through to the license key dialogue and enter the proper key. The installation appears to begin in that the progress bar progresses a tiny amount but even after an hour or more, nothing is installed. I have tried installing it in safe mode and get a dialogue, the gist of which is that "there's a problem." I have tried running the executable file as admin. I've checked to see whether or not there has been a partial installation that needs to be removed buut no Office products are showing up. I found one promising article about running a series of command prompts to remove the "rgstrtn.lck" file but none of the commands was recognized. I am really stuck and desperately need some help! Many thanks!! -- David Kirk |
#3
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Office 2007 will not install on 1 particular Windows 7 machine
"David Kirk" wrote in message ... I have just performed a custom install of Windows 7 Pro on a computer that has been running Windows Vista Ultimate and Office 2007 successfully for several years. I had some trouble geting a stable installation of Win 7 but after an expensive visit to the Geek Squad, which determined that a particular Windows update was causing the system to crash, I now have a stable installation. (They disabled that particular update, too.) The problem is that I am unable to install any of my fully-licensed copies of Office 2007 on this machine, even though I have it running happily on two other machines using WIndows 7. When I try to install it, I get through to the license key dialogue and enter the proper key. The installation appears to begin in that the progress bar progresses a tiny amount but even after an hour or more, nothing is installed. I have tried installing it in safe mode and get a dialogue, the gist of which is that "there's a problem." I have tried running the executable file as admin. I've checked to see whether or not there has been a partial installation that needs to be removed buut no Office products are showing up. I found one promising article about running a series of command prompts to remove the "rgstrtn.lck" file but none of the commands was recognized. I am really stuck and desperately need some help! Many thanks!! -- David Kirk I hope you are attempting to install Office 2007 Home and Student or a volume licensed version of Office as those are the only two versions that allow installation on more than two concurrent machines. If this is one of the versions you are installing then what exactly is the error messages you are receiving not the "gist" of the message. Exact wording, including error codes, is necessary. |
#4
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Office 2007 will not install on 1 particular Windows 7 machine
A "custom install" of WIndows 7 is an option that I believe was introduced
with Windows 7. When installing, there are two options: upgrade and custom install. opgrade upgrades the OS and leaves all programs and files intact; custom install is the equivalent of a clean install that wipes out all the other programs and files. The version of Windows 7 is Pro; the Office version is 2007 Enterprise and it is an academic license. I will try to do the install again in safe mode and capture the exact erorr message. When trying to install in normal mode, I can tell you that the installation basically hangs and that the only way I can stop it is to shut down the system manually (pushing the power button) as all other mouse control is gove when the installation of Office hangs. -- David Kirk "DL" wrote: What exactly do you mean by Custom Install of Win7? What version of Office 2007 is involved? "David Kirk" wrote in message ... I have just performed a custom install of Windows 7 Pro on a computer that has been running Windows Vista Ultimate and Office 2007 successfully for several years. I had some trouble geting a stable installation of Win 7 but after an expensive visit to the Geek Squad, which determined that a particular Windows update was causing the system to crash, I now have a stable installation. (They disabled that particular update, too.) The problem is that I am unable to install any of my fully-licensed copies of Office 2007 on this machine, even though I have it running happily on two other machines using WIndows 7. When I try to install it, I get through to the license key dialogue and enter the proper key. The installation appears to begin in that the progress bar progresses a tiny amount but even after an hour or more, nothing is installed. I have tried installing it in safe mode and get a dialogue, the gist of which is that "there's a problem." I have tried running the executable file as admin. I've checked to see whether or not there has been a partial installation that needs to be removed buut no Office products are showing up. I found one promising article about running a series of command prompts to remove the "rgstrtn.lck" file but none of the commands was recognized. I am really stuck and desperately need some help! Many thanks!! -- David Kirk . |
#5
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Office 2007 will not install on 1 particular Windows 7 machine
"David Kirk" wrote in message ... A "custom install" of WIndows 7 is an option that I believe was introduced with Windows 7. When installing, there are two options: upgrade and custom install. opgrade upgrades the OS and leaves all programs and files intact; custom install is the equivalent of a clean install that wipes out all the other programs and files. The version of Windows 7 is Pro; the Office version is 2007 Enterprise and it is an academic license. I will try to do the install again in safe mode and capture the exact erorr message. When trying to install in normal mode, I can tell you that the installation basically hangs and that the only way I can stop it is to shut down the system manually (pushing the power button) as all other mouse control is gove when the installation of Office hangs. -- David Kirk "DL" wrote: What exactly do you mean by Custom Install of Win7? What version of Office 2007 is involved? "David Kirk" wrote in message ... I have just performed a custom install of Windows 7 Pro on a computer that has been running Windows Vista Ultimate and Office 2007 successfully for several years. I had some trouble geting a stable installation of Win 7 but after an expensive visit to the Geek Squad, which determined that a particular Windows update was causing the system to crash, I now have a stable installation. (They disabled that particular update, too.) The problem is that I am unable to install any of my fully-licensed copies of Office 2007 on this machine, even though I have it running happily on two other machines using WIndows 7. When I try to install it, I get through to the license key dialogue and enter the proper key. The installation appears to begin in that the progress bar progresses a tiny amount but even after an hour or more, nothing is installed. I have tried installing it in safe mode and get a dialogue, the gist of which is that "there's a problem." I have tried running the executable file as admin. I've checked to see whether or not there has been a partial installation that needs to be removed buut no Office products are showing up. I found one promising article about running a series of command prompts to remove the "rgstrtn.lck" file but none of the commands was recognized. I am really stuck and desperately need some help! Many thanks!! -- David Kirk . David, I would ensure that: 1st, you have hardware and drivers that support Win 7. If you haven't please run the Win 7 Upgrade Advisor, http://www.microsoft.com/windows/win...e-advisor.aspx 2nd. I would never take a computer to "Geek Squad" as the personnel there may be totally unreliable for computer repairs and advice (probably more so than on here.) As this was a fresh install of Win 7, I would recommend reinstalling from scratch again, ensuring all updates to the OS are completed prior to installing Office 2007 Enterprise. If you still experience issues you need to contact Microsoft at the Enterprise free assistance number provided when you obtained the Office product you have. |
#6
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Office 2007 will not install on 1 particular Windows 7 machine
In edition to LVTravel's comments do NOT install any driver updates from MS
Update "David Kirk" wrote in message ... A "custom install" of WIndows 7 is an option that I believe was introduced with Windows 7. When installing, there are two options: upgrade and custom install. opgrade upgrades the OS and leaves all programs and files intact; custom install is the equivalent of a clean install that wipes out all the other programs and files. The version of Windows 7 is Pro; the Office version is 2007 Enterprise and it is an academic license. I will try to do the install again in safe mode and capture the exact erorr message. When trying to install in normal mode, I can tell you that the installation basically hangs and that the only way I can stop it is to shut down the system manually (pushing the power button) as all other mouse control is gove when the installation of Office hangs. -- David Kirk "DL" wrote: What exactly do you mean by Custom Install of Win7? What version of Office 2007 is involved? "David Kirk" wrote in message ... I have just performed a custom install of Windows 7 Pro on a computer that has been running Windows Vista Ultimate and Office 2007 successfully for several years. I had some trouble geting a stable installation of Win 7 but after an expensive visit to the Geek Squad, which determined that a particular Windows update was causing the system to crash, I now have a stable installation. (They disabled that particular update, too.) The problem is that I am unable to install any of my fully-licensed copies of Office 2007 on this machine, even though I have it running happily on two other machines using WIndows 7. When I try to install it, I get through to the license key dialogue and enter the proper key. The installation appears to begin in that the progress bar progresses a tiny amount but even after an hour or more, nothing is installed. I have tried installing it in safe mode and get a dialogue, the gist of which is that "there's a problem." I have tried running the executable file as admin. I've checked to see whether or not there has been a partial installation that needs to be removed buut no Office products are showing up. I found one promising article about running a series of command prompts to remove the "rgstrtn.lck" file but none of the commands was recognized. I am really stuck and desperately need some help! Many thanks!! -- David Kirk . |
#7
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Office 2007 will not install on 1 particular Windows 7 machine
"DL" wrote in message ... In edition to LVTravel's comments do NOT install any driver updates from MS Update ***SNIP*** Darn, I always forget to give that very important piece of information... Thanks. Always download drivers from the computer manufacturer's or the individual component (video, network, sound, etc.) manufacturer's web site for your operating system. |
#8
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Office 2007 will not install on 1 particular Windows 7 machine
I spent 3.5 hours on the phone today with MS tech support, first on the OS
side then on the Office side. Everyone seems to have concluded that the OS installation is fine. We've spent hours trying every trick in the book to get Office to install and it flat out refuses to do so. The matter has been escalated to a "research team" and I am to receive a call tomorrow morning to resolve the problem. I appreciate the driver advice and will certainly take it if these folks conclude I need to reinstall the OS. This, my friends, is a nightmare. -- David Kirk "LVTravel" wrote: "David Kirk" wrote in message ... I have just performed a custom install of Windows 7 Pro on a computer that has been running Windows Vista Ultimate and Office 2007 successfully for several years. I had some trouble geting a stable installation of Win 7 but after an expensive visit to the Geek Squad, which determined that a particular Windows update was causing the system to crash, I now have a stable installation. (They disabled that particular update, too.) The problem is that I am unable to install any of my fully-licensed copies of Office 2007 on this machine, even though I have it running happily on two other machines using WIndows 7. When I try to install it, I get through to the license key dialogue and enter the proper key. The installation appears to begin in that the progress bar progresses a tiny amount but even after an hour or more, nothing is installed. I have tried installing it in safe mode and get a dialogue, the gist of which is that "there's a problem." I have tried running the executable file as admin. I've checked to see whether or not there has been a partial installation that needs to be removed buut no Office products are showing up. I found one promising article about running a series of command prompts to remove the "rgstrtn.lck" file but none of the commands was recognized. I am really stuck and desperately need some help! Many thanks!! -- David Kirk I hope you are attempting to install Office 2007 Home and Student or a volume licensed version of Office as those are the only two versions that allow installation on more than two concurrent machines. If this is one of the versions you are installing then what exactly is the error messages you are receiving not the "gist" of the message. Exact wording, including error codes, is necessary. . |
#9
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Office 2007 will not install on 1 particular Windows 7 machine
"David Kirk" wrote in message ... I spent 3.5 hours on the phone today with MS tech support, first on the OS side then on the Office side. Everyone seems to have concluded that the OS installation is fine. We've spent hours trying every trick in the book to get Office to install and it flat out refuses to do so. The matter has been escalated to a "research team" and I am to receive a call tomorrow morning to resolve the problem. I appreciate the driver advice and will certainly take it if these folks conclude I need to reinstall the OS. This, my friends, is a nightmare. -- David Kirk "LVTravel" wrote: "David Kirk" wrote in message ... I have just performed a custom install of Windows 7 Pro on a computer that has been running Windows Vista Ultimate and Office 2007 successfully for several years. I had some trouble geting a stable installation of Win 7 but after an expensive visit to the Geek Squad, which determined that a particular Windows update was causing the system to crash, I now have a stable installation. (They disabled that particular update, too.) The problem is that I am unable to install any of my fully-licensed copies of Office 2007 on this machine, even though I have it running happily on two other machines using WIndows 7. When I try to install it, I get through to the license key dialogue and enter the proper key. The installation appears to begin in that the progress bar progresses a tiny amount but even after an hour or more, nothing is installed. I have tried installing it in safe mode and get a dialogue, the gist of which is that "there's a problem." I have tried running the executable file as admin. I've checked to see whether or not there has been a partial installation that needs to be removed buut no Office products are showing up. I found one promising article about running a series of command prompts to remove the "rgstrtn.lck" file but none of the commands was recognized. I am really stuck and desperately need some help! Many thanks!! -- David Kirk I hope you are attempting to install Office 2007 Home and Student or a volume licensed version of Office as those are the only two versions that allow installation on more than two concurrent machines. If this is one of the versions you are installing then what exactly is the error messages you are receiving not the "gist" of the message. Exact wording, including error codes, is necessary. . At least you have MS working on it. Hope it all comes out OK even though you have now entered the ''''twilight zone'''' (I hate computers, I love computers, I hate computers, I love computers....... |
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