Office key

Hi, snobunny,

While it is, indeed, your responsibility to keep your license information,
if you have an immediate need and no $ to purchase Office, try OpenOffice
(http://www.openoffice.org). It's a free productivity suite that has some
compatibility with Microsoft Office applications.

BTW, Apple's awesome, but they would agree that it's your responsibility to
keep track of what you own.

--
Susan Ramlet
**please reply to the newsgroup so others may benefit**


"snobunny" wrote in message
news
Hi Deborah,
I am new to the Microsoft Office board. I have a Sony Vaio Notebook which
was purchased in 2006 it is running Windows XP Professional. Microsoft
Office
2003 trial version was pre-installed on my computer. I have used office
2003
since I purchased my computer. In November, my computer went out and would
not even restore using the restore disc's. Sony agreed to check it out &
fix
it if possible. The hard drive had to be replaced and I was told that I
woud
receive the computer back with factory settings exactly like it was when I
purchased it. I agreed to repair it but never realized that I would loose
my
product key and that Sony would refuse to help me with this issue. Sony
told
me to contact Microsoft. Microsoft told me to contact Sony. I feel like
a
dog chasing my tail. No one wants to take responsibility. If I was going
to
get my computer back "Exactly like it was when I purchased it" then why
wasn't I provided a replacement product key? I told both companies that I
evidentally mistakenly threw away the card that the product key was on.
Why
put an important piece of information on a post card??? The key should
have
been on the bottom of the computer like all the other stickers. I paid
nearly $3000 for a Business version and cannot access my business
documents.
I could have spent half of that and downloaded office free on-line. I
have a
bad taste in my mouth, so to speak, for both Sony & Microsoft and I am
seriously considering doing business with Apple.
Thank you for your time.


Snobunny



"Deborah Jean" wrote:

Write me at my yahoo email address and I'll help you with this.



"jirka" wrote:

My system has recently crashed and after reinstal I realized that I
lost the
CD key for my Office 2003. Is there any way I can, upon proving that I
do
have a genuine OEM MS product, get a new key?
Thanks for any help
Jirka

I would hope so but............?

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"Bob I" wrote in message
...
The nearly $3000 included the laptop. Office would have been only about
$600 of that.

JoAnn Paules [MVP] wrote:

It's not Microsoft or Sony's fault that you did not keep the key. There
are programs out there that you could have run to get all of your product
keys so you could store them in a secure location. And if you paid $3000
for Office, you must have been walking around with a target on your back.

As for doing business with Apple, you could buy a copy of Office for Mac
and still have the same issues.

Product keys = money. You really should keep track of them like you would
any investment.

Beth this is a fairly old post. Are you still navigating your way through
this site? If so, do you think MS would provide a key if I have a
"downloaded" version in lieu of ever having the hard copy?
Dodge

"Beth Melton" wrote:

Hi Jirka,

I just realized I did make a mistake in this thread and that was I
didn't provide an answer to your question. I apologize for getting
distracted by the 'side thread'.

To answer your question, if you have an OEM installation of Office you
can obtain a new Product Key from Microsoft if the Office application
is still supported by Microsoft.

The procedure is to first contact the OEM and request a new key. Then,
if the OEM will not provide a replacement key contact Microsoft and
explain the problem to them. They should generate a new key for you,
however, you could incur a nominal fee for this service. Note the
'nominal fee' may be $10 USD (not 1/2 price).

Contact information is (800) 936-5700 or if outside the US see this
site: http://microsoft.com/worldwide

Here are a couple of additional notes for others who may be following
this thread:

This answer has been provided in this group, and others, several times
and it is public information: Here's a Google Group search on past
posts:
http://groups.google.com/groups?hl=e...&qt_s=Sea rch

Also, there was a time Microsoft would not supply those with an OEM
version of Office a replacement Product Key. One of my 'crusades' as
an Microsoft Office MVP was do my best to try and change this policy
and I tackled it at every opportunity, such as at the MVP summits in
which we have access to product managers, dev teams, and various
softies. Now, I don't know if I had any impact on the change (I'd like
to think I did grin) but since I asked about this policy at every
opportunity it enabled me to learn of change in the 'OEM Product Key
policy' which I could pass on to others. :-)

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


"jirka" wrote in message
...
My system has recently crashed and after reinstal I realized that I
lost the
CD key for my Office 2003. Is there any way I can, upon proving that
I do
have a genuine OEM MS product, get a new key?
Thanks for any help
Jirka

A download version provides you with both an installation file, which you
should have saved to external media, as apparently you didn't pay extra for
the cd, and an email containing the key, which you should also have saved to
external media.
Now if you have proof of purchase, ie a receipt then
http://support.microsoft.com/default...b;en-us;326246


"Dodgette" wrote in message
...
Beth this is a fairly old post. Are you still navigating your way through
this site? If so, do you think MS would provide a key if I have a
"downloaded" version in lieu of ever having the hard copy?
Dodge

"Beth Melton" wrote:

Hi Jirka,

I just realized I did make a mistake in this thread and that was I
didn't provide an answer to your question. I apologize for getting
distracted by the 'side thread'.

To answer your question, if you have an OEM installation of Office you
can obtain a new Product Key from Microsoft if the Office application
is still supported by Microsoft.

The procedure is to first contact the OEM and request a new key. Then,
if the OEM will not provide a replacement key contact Microsoft and
explain the problem to them. They should generate a new key for you,
however, you could incur a nominal fee for this service. Note the
'nominal fee' may be $10 USD (not 1/2 price).

Contact information is (800) 936-5700 or if outside the US see this
site: http://microsoft.com/worldwide

Here are a couple of additional notes for others who may be following
this thread:

This answer has been provided in this group, and others, several times
and it is public information: Here's a Google Group search on past
posts:
http://groups.google.com/groups?hl=e...&qt_s=Sea rch

Also, there was a time Microsoft would not supply those with an OEM
version of Office a replacement Product Key. One of my 'crusades' as
an Microsoft Office MVP was do my best to try and change this policy
and I tackled it at every opportunity, such as at the MVP summits in
which we have access to product managers, dev teams, and various
softies. Now, I don't know if I had any impact on the change (I'd like
to think I did grin) but since I asked about this policy at every
opportunity it enabled me to learn of change in the 'OEM Product Key
policy' which I could pass on to others. :-)

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


"jirka" wrote in message
...
My system has recently crashed and after reinstal I realized that I
lost the
CD key for my Office 2003. Is there any way I can, upon proving that
I do
have a genuine OEM MS product, get a new key?
Thanks for any help
Jirka