Problems re-installing office 2003 on win 2000 (sp4) machine

Hi ng,

I had already problems removing office 2003, probably because of the
fact the original installer-files were partly removed/damaged. Well, one
solves this by running windows installation clean-up msicuu2.exe
according to tips in Microsoft articles. After that one removes all
files in the many office dirs and after running a few registry cleaners
all traces will be gone.

And then the reinstall can start! Easy, but then it really goes wrong.
The installation breaks before it really starts. The errorlog mentions:

Using Local Cache Drive of already installed product: D:\.
Error 0x80070002
Failed to create download for local caching.
Error 0x80070002
Failed to determine local cache information from Office Source Engine.
Couldn't perform local caching.

Besides, i can't remove 1 file - it's msohev.dll in the \program
files\microsoft office\office11 directory.

A profound search on usenet / www has given me some tips, but non of
them was sufficient yet. But it's clear that the new installation
recognizes the former installation, but how and where? 2nd, the often
mentioned listool.exe doesnt work; it gives the same "Error 0x80070002".

My question is therefore easy: what should I run or take away manually
in addition, so all the traces of the former office 2k3 install are
really gone?

thx
Henk Jol

This group looks at Windows 2000 setup issues. Have you
tried an MS Office newsgroup?


"Henk Jol" wrote in message
...
Hi ng,

I had already problems removing office 2003, probably because of the
fact the original installer-files were partly removed/damaged. Well, one
solves this by running windows installation clean-up msicuu2.exe
according to tips in Microsoft articles. After that one removes all
files in the many office dirs and after running a few registry cleaners
all traces will be gone.

And then the reinstall can start! Easy, but then it really goes wrong.
The installation breaks before it really starts. The errorlog mentions:

Using Local Cache Drive of already installed product: D:\.
Error 0x80070002
Failed to create download for local caching.
Error 0x80070002
Failed to determine local cache information from Office Source Engine.
Couldn't perform local caching.

Besides, i can't remove 1 file - it's msohev.dll in the \program
files\microsoft office\office11 directory.

A profound search on usenet / www has given me some tips, but non of
them was sufficient yet. But it's clear that the new installation
recognizes the former installation, but how and where? 2nd, the often
mentioned listool.exe doesnt work; it gives the same "Error 0x80070002".

My question is therefore easy: what should I run or take away manually
in addition, so all the traces of the former office 2k3 install are
really gone?

thx
Henk Jol

Pegasus wrote:

snip
My question is therefore easy: what should I run or take away manually
in addition, so all the traces of the former office 2k3 install are
really gone?

thx
Henk Jol

This group looks at Windows 2000 setup issues. Have you
tried an MS Office newsgroup?

As you can see in the header: yes.
Because it is a complex setup related issue I crossed the message to the
relevant os ng as well.

[Followup set to microsoft.public.office.setup]

--
Henk Jol
Netiquette: http://www.xs4all.nl/~sister/usenet/rfc1855.txt
Quoting: http://rudhar.com/sfreview/plyafter.htm

Point taken - I overlooked the crosspost.


"Henk Jol" wrote in message
...
Pegasus wrote:

snip
My question is therefore easy: what should I run or take away manually
in addition, so all the traces of the former office 2k3 install are
really gone?

thx
Henk Jol

This group looks at Windows 2000 setup issues. Have you
tried an MS Office newsgroup?

As you can see in the header: yes.
Because it is a complex setup related issue I crossed the message to the
relevant os ng as well.

[Followup set to microsoft.public.office.setup]

--
Henk Jol
Netiquette: http://www.xs4all.nl/~sister/usenet/rfc1855.txt
Quoting: http://rudhar.com/sfreview/plyafter.htm

Point taken - I overlooked the crosspost.

"Henk Jol" wrote in message
...
Pegasus wrote:

snip
My question is therefore easy: what should I run or take away manually
in addition, so all the traces of the former office 2k3 install are
really gone?

thx
Henk Jol

This group looks at Windows 2000 setup issues. Have you
tried an MS Office newsgroup?

As you can see in the header: yes.
Because it is a complex setup related issue I crossed the message to the
relevant os ng as well.

[Followup set to microsoft.public.office.setup]

--
Henk Jol
Netiquette: http://www.xs4all.nl/~sister/usenet/rfc1855.txt
Quoting: http://rudhar.com/sfreview/plyafter.htm

The problem most likely is that there are still some remnants of the
previous installation embedded in the Registry. The Microsoft utilities
don't do a very good job of removing these. You can manually edit and purge
the Registry (very dangerous), or you can download a shareware program
called RegVac, which isn't perfect, but does a much better job than the MS
programs. For tips on editing the Registry you can do a Google search for
"Registry Hacks." There are also good instructions on editing the Registry
in the Symantec NAV knowledge base. Not directly relevant to Office 2003,
but a good general outline on how to approach the Registry. Make a good
system backup before you begin.

Good luck!

Ben

Henk Jol wrote:

Hi ng,

I had already problems removing office 2003, probably because of the
fact the original installer-files were partly removed/damaged. Well, one
solves this by running windows installation clean-up msicuu2.exe
according to tips in Microsoft articles. After that one removes all
files in the many office dirs and after running a few registry cleaners
all traces will be gone.

And then the reinstall can start! Easy, but then it really goes wrong.
The installation breaks before it really starts. The errorlog mentions:

Using Local Cache Drive of already installed product: D:\.
Error 0x80070002
Failed to create download for local caching.
Error 0x80070002
Failed to determine local cache information from Office Source Engine.
Couldn't perform local caching.

Besides, i can't remove 1 file - it's msohev.dll in the \program
files\microsoft office\office11 directory.

A profound search on usenet / www has given me some tips, but non of
them was sufficient yet. But it's clear that the new installation
recognizes the former installation, but how and where? 2nd, the often
mentioned listool.exe doesnt work; it gives the same "Error 0x80070002".

My question is therefore easy: what should I run or take away manually
in addition, so all the traces of the former office 2k3 install are
really gone?

thx
Henk Jol

Ben Tupper schreef:

The problem most likely is that there are still some remnants of the
previous installation embedded in the Registry. The Microsoft utilities
don't do a very good job of removing these. You can manually edit and purge
the Registry (very dangerous), or you can download a shareware program
called RegVac, which isn't perfect, but does a much better job than the MS
programs. For tips on editing the Registry you can do a Google search for
"Registry Hacks." There are also good instructions on editing the Registry
in the Symantec NAV knowledge base. Not directly relevant to Office 2003,
but a good general outline on how to approach the Registry. Make a good
system backup before you begin.

Good luck!

Well i am not such a good 'back up maker' anymore, because former
crashes were never solved by the several backups i used to make. Bad
behaviour, i know ;-)

But the install-problem is solved by doing exactly what you describe. It
took some times, working safely, but after 10 times using a regcleaner
(i used regseeker) cleaning and looking up entries with the word
'office' in it, suddenly office 2k3 installed again. Hurray!

(btw. the first time using regseeker-cleanup I ended up with 2000
entries to remove, an absolute record for me)

thanks!
Henk Jol

Congrats on your success!

Ben

Henk Jol wrote:

Ben Tupper schreef:

The problem most likely is that there are still some remnants of the
previous installation embedded in the Registry. The Microsoft utilities
don't do a very good job of removing these. You can manually edit and purge
the Registry (very dangerous), or you can download a shareware program
called RegVac, which isn't perfect, but does a much better job than the MS
programs. For tips on editing the Registry you can do a Google search for
"Registry Hacks." There are also good instructions on editing the Registry
in the Symantec NAV knowledge base. Not directly relevant to Office 2003,
but a good general outline on how to approach the Registry. Make a good
system backup before you begin.

Good luck!

Well i am not such a good 'back up maker' anymore, because former
crashes were never solved by the several backups i used to make. Bad
behaviour, i know ;-)

But the install-problem is solved by doing exactly what you describe. It
took some times, working safely, but after 10 times using a regcleaner
(i used regseeker) cleaning and looking up entries with the word
'office' in it, suddenly office 2k3 installed again. Hurray!

(btw. the first time using regseeker-cleanup I ended up with 2000
entries to remove, an absolute record for me)

thanks!
Henk Jol