smtp problem with Charter.net

Snip

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

Does it go or not? Does it go but also remain in the Outbox?
--
Does Not go.
Mike


Is Send Messages Immediately checked? I cannot fathom that if the message
is not sent due to incorrect settings or the like, that there would not be
an error message.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"Bruce Hagen" wrote in message
...
Snip

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

Does it go or not? Does it go but also remain in the Outbox?
--
Does Not go.
Mike


Is Send Messages Immediately checked? I cannot fathom that if the message
is not sent due to incorrect settings or the like, that there would not be
an error message.

Sorry Bruce, using port 465 for Outgoing mail will receive email if you
wait
long enough.
It will Not send email, it stays in the outbox and does Not go to the
recipient.
The error message is;

The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E
Mike

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...
Snip

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

Does it go or not? Does it go but also remain in the Outbox?
--
Does Not go.
Mike


Is Send Messages Immediately checked? I cannot fathom that if the message
is not sent due to incorrect settings or the like, that there would not
be an error message.

Sorry Bruce, using port 465 for Outgoing mail will receive email if you
wait
long enough.
It will Not send email, it stays in the outbox and does Not go to the
recipient.
The error message is;

The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E
Mike


Port 25 works exactly the same as port 465 (shown above).
Mike

"Mike" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...
Snip

Just found out if I use Outgoing Mail Server port 465, I
can receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

Does it go or not? Does it go but also remain in the Outbox?
--
Does Not go.
Mike


Is Send Messages Immediately checked? I cannot fathom that if the
message is not sent due to incorrect settings or the like, that there
would not be an error message.

Sorry Bruce, using port 465 for Outgoing mail will receive email if
you wait
long enough.
It will Not send email, it stays in the outbox and does Not go to the
recipient.
The error message is;

The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E
Mike


Port 25 works exactly the same as port 465 (shown above).
Mike



Your SMTP port has nothing to do with receiving mail. Try these settings
"to the letter".

Under SERVERS tab .......
Incoming mail (POP3) is pop.charter.net
Outgoing mail (SMTP) is smtp.charter.net
Log on using Secure Password Authentication – Charter e-mail servers do
not use SPA. Do not place a check within that box or an error will occur.
My server requires authentication – Charter residential e-mail servers do
not require this authentication setting to be used. Do not place a check
within that box or an error will occur.
Under Advanced tab .........
Incoming mail (POP3) is 110
Outgoing mail (SMTP) is 25
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"Bruce Hagen" wrote in message
...


"Mike" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...
Snip

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

Does it go or not? Does it go but also remain in the Outbox?
--
Does Not go.
Mike


Is Send Messages Immediately checked? I cannot fathom that if the
message is not sent due to incorrect settings or the like, that there
would not be an error message.

Sorry Bruce, using port 465 for Outgoing mail will receive email if you
wait
long enough.
It will Not send email, it stays in the outbox and does Not go to the
recipient.
The error message is;

The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E
Mike


Port 25 works exactly the same as port 465 (shown above).
Mike



Your SMTP port has nothing to do with receiving mail. Try these settings
"to the letter".

Under SERVERS tab .......
Incoming mail (POP3) is pop.charter.net
Outgoing mail (SMTP) is smtp.charter.net
Log on using Secure Password Authentication – Charter e-mail servers do
not use SPA. Do not place a check within that box or an error will occur.
My server requires authentication – Charter residential e-mail servers do
not require this authentication setting to be used. Do not place a check
within that box or an error will occur.
Under Advanced tab .........
Incoming mail (POP3) is 110
Outgoing mail (SMTP) is 25
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

All those are and were set -exactly- as you prescribed.
Mike

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...


"Mike" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...
Snip

Just found out if I use Outgoing Mail Server port 465, I
can receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a
550 relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port
465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

Does it go or not? Does it go but also remain in the Outbox?
--
Does Not go.
Mike


Is Send Messages Immediately checked? I cannot fathom that if the
message is not sent due to incorrect settings or the like, that
there would not be an error message.

Sorry Bruce, using port 465 for Outgoing mail will receive email if
you wait
long enough.
It will Not send email, it stays in the outbox and does Not go to the
recipient.
The error message is;

The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E
Mike


Port 25 works exactly the same as port 465 (shown above).
Mike



Your SMTP port has nothing to do with receiving mail. Try these
settings "to the letter".

Under SERVERS tab .......
Incoming mail (POP3) is pop.charter.net
Outgoing mail (SMTP) is smtp.charter.net
Log on using Secure Password Authentication – Charter e-mail servers do
not use SPA. Do not place a check within that box or an error will
occur.
My server requires authentication – Charter residential e-mail servers
do not require this authentication setting to be used. Do not place a
check within that box or an error will occur.
Under Advanced tab .........
Incoming mail (POP3) is 110
Outgoing mail (SMTP) is 25
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

All those are and were set -exactly- as you prescribed.
Mike



The only thing I know of that it may be is e-mail scanning.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for loss of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm

Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"Mike" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server requires
Authentication" Also you must check another box in the outgoing mail
server window. "use same settings as my incoming mail server"

I would like some input about the information before I try it.
Thanks, Mike


I called Knology and explained the problem, George (sure sounded female)
told me to put knology in as the smtp address and uncheck all authentication
boxes.
Use the standard ports and tada, it works!!
I only spent 4 or 5 days and hours poking around.
Thanks Everybody

"amdx" wrote in message
...

"Mike" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server requires
Authentication" Also you must check another box in the outgoing mail
server window. "use same settings as my incoming mail server"

I would like some input about the information before I try it.
Thanks, Mike


I called Knology and explained the problem, George (sure sounded female)
told me to put knology in as the smtp address and uncheck all
authentication boxes.
Use the standard ports and tada, it works!!
I only spent 4 or 5 days and hours poking around.
Thanks Everybody



You're welcome & I'm glad you got it worked out. Question: When the
computer makes its way back home, will it still work on the Charter
account?
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"Bruce Hagen" wrote in message
...


"amdx" wrote in message
...

"Mike" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server requires
Authentication" Also you must check another box in the outgoing mail
server window. "use same settings as my incoming mail server"

I would like some input about the information before I try it.
Thanks, Mike


I called Knology and explained the problem, George (sure sounded female)
told me to put knology in as the smtp address and uncheck all
authentication boxes.
Use the standard ports and tada, it works!!
I only spent 4 or 5 days and hours poking around.
Thanks Everybody



You're welcome & I'm glad you got it worked out. Question: When the
computer makes its way back home, will it still work on the Charter
account?

I'll change the smtp address back to charter.net when I get it to her house.
I think/hope that it will work fine.
Mike

I called Knology and explained the problem, George (sure sounded
female)
told me to put knology in as the smtp address and uncheck all
authentication boxes.
Use the standard ports and tada, it works!!
I only spent 4 or 5 days and hours poking around.
Thanks Everybody



You're welcome & I'm glad you got it worked out. Question: When the
computer makes its way back home, will it still work on the Charter
account?

I'll change the smtp address back to charter.net when I get it to her
house.
I think/hope that it will work fine.
Mike



OK. Good luck.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA