OE6 "Create Mail" problem

I have just been trying to to scan a document to email from my "HP Photosmart
2575 All-in-None Printer . Scanner . Copier). During his process I was
prompted to configure "Microsoft Outlook", as I use OE6 I cancelled this.

I then Scanned my document to file with the intention attaching it to an
email in OE6.

However when I click on "Create Mail" I repeatedly get the message "Outlook
Express has encountered a problem and needs to close. We are sorry for the
inconvenience." with the option to send an error report and this problem has
only started since trying to san to email.

Finally 2 days ago I carried out a "full installation of Windows XP followed
by a full "Windows Update", not sure if this is relevant but though it worth
metioning.

Can anyonr please help?
--
Regards
Pete

When you did a "full installation", did you do it in a manner that
completely wiped out your old OE? IOW, do you have a new identity now, or
did you restore the old identity?
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Pete Harris" wrote in message
...
I have just been trying to to scan a document to email from my "HP
Photosmart
2575 All-in-None Printer . Scanner . Copier). During his process I was
prompted to configure "Microsoft Outlook", as I use OE6 I cancelled this.

I then Scanned my document to file with the intention attaching it to an
email in OE6.

However when I click on "Create Mail" I repeatedly get the message
"Outlook
Express has encountered a problem and needs to close. We are sorry for
the
inconvenience." with the option to send an error report and this problem
has
only started since trying to san to email.

Finally 2 days ago I carried out a "full installation of Windows XP
followed
by a full "Windows Update", not sure if this is relevant but though it
worth
metioning.

Can anyonr please help?
--
Regards
Pete

Always state your current IE version and current full Windows version (e.g.,
WinXP SP3) when posting in a forum or newsgroup. Please do so in your next
reply.

I have just been trying to to scan a document to email from my "HP
Photosmart 2575 All-in-None Printer . Scanner . Copier). During his
process
I was prompted to configure "Microsoft Outlook"

Your printer requires a Full MAPI Mail Client to scan a document to email.
OE is a Simple MAPI client.

Is OE still configured as your default Mail Client?

If Office or Outlook 2003 installed?

Finally 2 days ago I carried out a "full installation of Windows XP
followed
by a full "Windows Update", not sure if this is relevant but though it
worth
metioning.

Why did you reinstall Windows?

Was IE7 or IE8 installed *before* you reinstalled Windows?

Did you do a Repair Install or a clean install?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


Pete Harris wrote:
I have just been trying to to scan a document to email from my "HP
Photosmart 2575 All-in-None Printer . Scanner . Copier). During his
process
I was prompted to configure "Microsoft Outlook", as I use OE6 I cancelled
this.

I then Scanned my document to file with the intention attaching it to an
email in OE6.

However when I click on "Create Mail" I repeatedly get the message
"Outlook
Express has encountered a problem and needs to close. We are sorry for
the
inconvenience." with the option to send an error report and this problem
has
only started since trying to san to email.

Finally 2 days ago I carried out a "full installation of Windows XP
followed
by a full "Windows Update", not sure if this is relevant but though it
worth
metioning.

Can anyonr please help?

Hi Bruce

When I carried ou a "full installation" I can only assume that my old OE was
wiped (everything else was). I recovered all my OE information using the
"OEQuick Backup tool as per my previous discussion "OEQuick Backup Query"
dated 30 oct 2009.
Everything else seem ok in OE i.e. I can receive and reply to emails, create
new folder, move emails between folders etc. I just can't create a new email.
--
Regards
Pete


"Bruce Hagen" wrote:

When you did a "full installation", did you do it in a manner that
completely wiped out your old OE? IOW, do you have a new identity now, or
did you restore the old identity?
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Pete Harris" wrote in message
...
I have just been trying to to scan a document to email from my "HP
Photosmart
2575 All-in-None Printer . Scanner . Copier). During his process I was
prompted to configure "Microsoft Outlook", as I use OE6 I cancelled this.

I then Scanned my document to file with the intention attaching it to an
email in OE6.

However when I click on "Create Mail" I repeatedly get the message
"Outlook
Express has encountered a problem and needs to close. We are sorry for
the
inconvenience." with the option to send an error report and this problem
has
only started since trying to san to email.

Finally 2 days ago I carried out a "full installation of Windows XP
followed
by a full "Windows Update", not sure if this is relevant but though it
worth
metioning.

Can anyonr please help?
--
Regards
Pete

.

See PA Bear's reply especially regarding the MAPI issue. If you have never
been able to do what you are trying to do, it probably is a MAPI issue.

Regarding your reinstall of Windows, if you used OEQB to backup and restore
OE, (normally a good option), you restored the exact same OE including any
corruption it may have had. Try a new identity.

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

Note: Do not use the word Main in the name of the new identity.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

An Outlook Express basic repair kit:
http://www.microsoft.com/windows/IE/...epair.mspx#EHH
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Pete Harris" wrote in message
...
Hi Bruce

When I carried ou a "full installation" I can only assume that my old OE
was
wiped (everything else was). I recovered all my OE information using the
"OEQuick Backup tool as per my previous discussion "OEQuick Backup Query"
dated 30 oct 2009.
Everything else seem ok in OE i.e. I can receive and reply to emails,
create
new folder, move emails between folders etc. I just can't create a new
email.
--
Regards
Pete


"Bruce Hagen" wrote:

When you did a "full installation", did you do it in a manner that
completely wiped out your old OE? IOW, do you have a new identity now, or
did you restore the old identity?
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Pete Harris" wrote in message
...
I have just been trying to to scan a document to email from my "HP
Photosmart
2575 All-in-None Printer . Scanner . Copier). During his process I was
prompted to configure "Microsoft Outlook", as I use OE6 I cancelled
this.

I then Scanned my document to file with the intention attaching it to
an
email in OE6.

However when I click on "Create Mail" I repeatedly get the message
"Outlook
Express has encountered a problem and needs to close. We are sorry for
the
inconvenience." with the option to send an error report and this
problem
has
only started since trying to san to email.

Finally 2 days ago I carried out a "full installation of Windows XP
followed
by a full "Windows Update", not sure if this is relevant but though it
worth
metioning.

Can anyonr please help?
--
Regards
Pete

.

Try re-updating your HP software from their site.
--
I mastered Wordstar graphics!


"Pete Harris" wrote:

I have just been trying to to scan a document to email from my "HP Photosmart
2575 All-in-None Printer . Scanner . Copier). During his process I was
prompted to configure "Microsoft Outlook", as I use OE6 I cancelled this.

I then Scanned my document to file with the intention attaching it to an
email in OE6.

However when I click on "Create Mail" I repeatedly get the message "Outlook
Express has encountered a problem and needs to close. We are sorry for the
inconvenience." with the option to send an error report and this problem has
only started since trying to san to email.

Finally 2 days ago I carried out a "full installation of Windows XP followed
by a full "Windows Update", not sure if this is relevant but though it worth
metioning.

Can anyonr please help?
--
Regards
Pete

"Corday" escreveu na mensagem
...
Try re-updating your HP software from their site.
--
I mastered Wordstar graphics!


"Pete Harris" wrote:

I have just been trying to to scan a document to email from my "HP
Photosmart
2575 All-in-None Printer . Scanner . Copier). During his process I was
prompted to configure "Microsoft Outlook", as I use OE6 I cancelled this.

I then Scanned my document to file with the intention attaching it to an
email in OE6.

However when I click on "Create Mail" I repeatedly get the message
"Outlook
Express has encountered a problem and needs to close. We are sorry for
the
inconvenience." with the option to send an error report and this problem
has
only started since trying to san to email.

Finally 2 days ago I carried out a "full installation of Windows XP
followed
by a full "Windows Update", not sure if this is relevant but though it
worth
metioning.

Can anyonr please help?
--
Regards
Pete