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"Pack Package could not be opened"



 
 
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  #1  
Old August 16th, 2004, 08:22 PM
riCKSTER
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Posts: n/a
Default "Pack Package could not be opened"

I'm trying to reloald Pub 2002 on my PC after allowing our
MIS department here work to rid my unit of the My Doom
virus. They can't figure out what to do...

When loading Pub from the original cds I get an error
message "This patch package could not be opened. Verify
that the patch package exists and that you can access
it..."

I didn't have this problem when I frist loaded the
software (pre-MyDoom) and now I do. What gives?
  #2  
Old August 16th, 2004, 10:10 PM
Mary Sauer
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Default

This is a complicated error, you are only the second poster with this problem that I
have run across. This is the solution we came up with; you cannot be faint of heart:

1) Regedit
2) Click on registry - export the whole registry
3) Starting at the top search for "Patches" only in the KEYS
4) rename all folder patches found to something else
5) Keep finding patches, but DO NOT rename AppPatches, you need that
6) When finished, then you can install MS Office.

This is the reply from the poster:

Excellent! - That solved the problem

I did a search on the registry and came up with 7 folders titled "Patches".
Renamed all 7 to "Patchesxxx".

Ran Publisher installation - performed as expected.

Ran office update - advised all patches previously installed were required
again - did not install.

Changed "Patchesxxx" back to "Patches"

ReRan office update - would not run through the process.

Changed "Patches" to "patchesxxx" one at a time, until I found the one that
prevented update from running - left it with the xxx.

Reran office update - only listed 3 necessary updates - ran the updates -
final pass - no needed updates.

Checked the registry - a new folder patches exists next to patchesxxx - same
data, but different registry keys.

Deleted Patchesxxx

Case Closed,

Good luck!!!
--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com
"riCKSTER" wrote in message
...
I'm trying to reloald Pub 2002 on my PC after allowing our
MIS department here work to rid my unit of the My Doom
virus. They can't figure out what to do...

When loading Pub from the original cds I get an error
message "This patch package could not be opened. Verify
that the patch package exists and that you can access
it..."

I didn't have this problem when I frist loaded the
software (pre-MyDoom) and now I do. What gives?



 




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