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#1
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Outlook Hangs or Freezes in TS Session
I seem to have a couple of my users outlook 2003 frezing up when they do
anything in outlook. I have a 2 TS servers with 4 cpu's and 8 gigs of memory running windows 2003 Enterprise x64 Terminal Server. I can not find a solution anywhere for this problem. I have atleast 50-55 users logged on to each server. it does not matter which server i have then log onto it will still freeze. I will also get archive.pst could not be found or outlook.pst could not be found as well. Theses issues are not happing to everyone just a select few. I need some help. Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 5/11/2010 Time: 10:48:20 AM User: N/A Computer: TS1 Description: Hanging application OUTLOOK.EXE, version 11.0.5510.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 4f 55 54 4c 4f 4f OUTLOO 0018: 4b 2e 45 58 45 20 31 31 K.EXE 11 0020: 2e 30 2e 35 35 31 30 2e .0.5510. 0028: 30 20 69 6e 20 68 75 6e 0 in hun 0030: 67 61 70 70 20 30 2e 30 gapp 0.0 0038: 2e 30 2e 30 20 61 74 20 .0.0 at 0040: 6f 66 66 73 65 74 20 30 offset 0 0048: 30 30 30 30 30 30 30 0000000 Any Resolution? Thank you Edward Perrier |
#3
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Outlook Hangs or Freezes in TS Session
Hello Neo,
I did apply the patches to office including the SP3 and that did not help solve the issue. I reinstalled the Office suite i have 3 users now having the issue. The article you sent me, what is the default setting and how will this correct the issue i am having? There may be more users with the issue but have not heard if there is you know how users can be lol. Help Please Thank you Edward Perrier Network Admin "neo" wrote: Is it safe for us to assume that you optimized these servers for use? Things that I am thinking of are... 1) Disable Word as the e-mail editor 2) http://support.microsoft.com/kb/891536 3) Applied critical/security hotfixes for OS and Office? PS - A 5510 version number indicates that Office/Outlook has never been patched or service packed. "Ed Perrier" Ed wrote in message ... I seem to have a couple of my users outlook 2003 frezing up when they do anything in outlook. I have a 2 TS servers with 4 cpu's and 8 gigs of memory running windows 2003 Enterprise x64 Terminal Server. I can not find a solution anywhere for this problem. I have atleast 50-55 users logged on to each server. it does not matter which server i have then log onto it will still freeze. I will also get archive.pst could not be found or outlook.pst could not be found as well. Theses issues are not happing to everyone just a select few. I need some help. Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 5/11/2010 Time: 10:48:20 AM User: N/A Computer: TS1 Description: Hanging application OUTLOOK.EXE, version 11.0.5510.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 4f 55 54 4c 4f 4f OUTLOO 0018: 4b 2e 45 58 45 20 31 31 K.EXE 11 0020: 2e 30 2e 35 35 31 30 2e .0.5510. 0028: 30 20 69 6e 20 68 75 6e 0 in hun 0030: 67 61 70 70 20 30 2e 30 gapp 0.0 0038: 2e 30 2e 30 20 61 74 20 .0.0 at 0040: 6f 66 66 73 65 74 20 30 offset 0 0048: 30 30 30 30 30 30 30 0000000 Any Resolution? Thank you Edward Perrier . |
#4
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Outlook Hangs or Freezes in TS Session
The default setting is where Outlook polls network connectivity every 15
seconds. I believe the value in the article extends it out to every 10 minutes. Since TS's tend to be on the same corp backbone as the Exchange boxes, one should never have to worry about seeing the balloon messages about exchange connectivity. All I know is that Citrix/Microsoft recommend this setting on x64 Windows 2003 TS servers that have Outlook 2003 installed because it is supposed to help with scalability. And trust me, with 50-55 active users per TS, you need this key if it isn't present under every OS user profile. "Ed Perrier" wrote in message ... Hello Neo, I did apply the patches to office including the SP3 and that did not help solve the issue. I reinstalled the Office suite i have 3 users now having the issue. The article you sent me, what is the default setting and how will this correct the issue i am having? There may be more users with the issue but have not heard if there is you know how users can be lol. Help Please Thank you Edward Perrier Network Admin "neo" wrote: Is it safe for us to assume that you optimized these servers for use? Things that I am thinking of are... 1) Disable Word as the e-mail editor 2) http://support.microsoft.com/kb/891536 3) Applied critical/security hotfixes for OS and Office? PS - A 5510 version number indicates that Office/Outlook has never been patched or service packed. "Ed Perrier" Ed wrote in message ... I seem to have a couple of my users outlook 2003 frezing up when they do anything in outlook. I have a 2 TS servers with 4 cpu's and 8 gigs of memory running windows 2003 Enterprise x64 Terminal Server. I can not find a solution anywhere for this problem. I have atleast 50-55 users logged on to each server. it does not matter which server i have then log onto it will still freeze. I will also get archive.pst could not be found or outlook.pst could not be found as well. Theses issues are not happing to everyone just a select few. I need some help. Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 5/11/2010 Time: 10:48:20 AM User: N/A Computer: TS1 Description: Hanging application OUTLOOK.EXE, version 11.0.5510.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 4f 55 54 4c 4f 4f OUTLOO 0018: 4b 2e 45 58 45 20 31 31 K.EXE 11 0020: 2e 30 2e 35 35 31 30 2e .0.5510. 0028: 30 20 69 6e 20 68 75 6e 0 in hun 0030: 67 61 70 70 20 30 2e 30 gapp 0.0 0038: 2e 30 2e 30 20 61 74 20 .0.0 at 0040: 6f 66 66 73 65 74 20 30 offset 0 0048: 30 30 30 30 30 30 30 0000000 Any Resolution? Thank you Edward Perrier . |
#5
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Outlook Hangs or Freezes in TS Session
Did you ever figure this out? I have the same exact problem. My users are
killing me over this. url:http://www.ureader.com/msg/1075103645.aspx |
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