Email Receipts

Is it possible to receive an automatic receipt of a read email without having
the recipient send it or is it possible to track the history of a sent
email...ie.. who it went to, who read it etc

"ccnakid" wrote in message
...
Is it possible to receive an automatic receipt of a read email without
having
the recipient send it or is it possible to track the history of a sent
email...ie.. who it went to, who read it etc


While in Outlook, hit F1 and search on "read receipt" or "tracking".
The recipient gets the same options that you do. It is up to the
recipient if they configure their instance of Outlook to automatically
reply to read receipt requests, to prompt then (whereupon the recipient
could say No), or ignore them all. Unless the user has their e-mail
client configured to automatically reply to read receipts, or to prompt
them whereupon they say Yes to reply, then you won't get the reply.

Unless the recipient is using an e-mail client that supports the
"Disposition-Notification-To:" header (see RFC 3798 at
http://www.faqs.org/rfcs/rfc3798.html) then it obviously cannot handle
your read receipt request. You don't get to control the recipient's
e-mail client. Maybe you would like to install VPN and give me a
username and password so *I* could control YOUR applications on your
computer. The recipient gets to control how their e-mail client handles
read receipts *if* it even understands them.

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"Vanguard" wrote:

"ccnakid" wrote in message
...
Is it possible to receive an automatic receipt of a read email without
having
the recipient send it or is it possible to track the history of a sent
email...ie.. who it went to, who read it etc


While in Outlook, hit F1 and search on "read receipt" or "tracking".
The recipient gets the same options that you do. It is up to the
recipient if they configure their instance of Outlook to automatically
reply to read receipt requests, to prompt then (whereupon the recipient
could say No), or ignore them all. Unless the user has their e-mail
client configured to automatically reply to read receipts, or to prompt
them whereupon they say Yes to reply, then you won't get the reply.

Unless the recipient is using an e-mail client that supports the
"Disposition-Notification-To:" header (see RFC 3798 at
http://www.faqs.org/rfcs/rfc3798.html) then it obviously cannot handle
your read receipt request. You don't get to control the recipient's
e-mail client.

Maybe you would like to install VPN and give me a
username and password so *I* could control YOUR applications on your
computer. The recipient gets to control how their e-mail client handles
read receipts *if* it even understands them.

Sorry,

I should have been clearer in my question. Our School just switched over
from First Class to Exchange 2003. One of the tidbits in First Class was an
option that should the history of a sent email by the sender. The history
should who it went to and the time it was read by that person.

Our directors found this very useful to use since we have a lot of people
who will swear they didn't receive/read an email. Now, we have been using
outlook on the client side for about a week and already people have said they
didn't receive an email even though there is nothing wrong with receiving
other email.

So, again I ask-is there a way to require a client or automatically send an
acknowledgement that a recipient opened an email using exchange 2003 server.

I know as the lead tech on campus that if the receipt is left as an option
to the recipient-it won't be sent.

Thanks for any help you can provide.

Russ
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ccnakid wrote:
"Vanguard" wrote:

"ccnakid" wrote in message
...
Is it possible to receive an automatic receipt of a read email
without having
the recipient send it or is it possible to track the history of a
sent email...ie.. who it went to, who read it etc


While in Outlook, hit F1 and search on "read receipt" or "tracking".
The recipient gets the same options that you do. It is up to the
recipient if they configure their instance of Outlook to
automatically reply to read receipt requests, to prompt then
(whereupon the recipient could say No), or ignore them all. Unless
the user has their e-mail client configured to automatically reply
to read receipts, or to prompt them whereupon they say Yes to reply,
then you won't get the reply.

Unless the recipient is using an e-mail client that supports the
"Disposition-Notification-To:" header (see RFC 3798 at
http://www.faqs.org/rfcs/rfc3798.html) then it obviously cannot
handle your read receipt request. You don't get to control the
recipient's e-mail client.

Maybe you would like to install VPN and give me a
username and password so *I* could control YOUR applications on your
computer. The recipient gets to control how their e-mail client
handles read receipts *if* it even understands them.

Sorry,

I should have been clearer in my question. Our School just switched
over from First Class to Exchange 2003. One of the tidbits in First
Class was an option that should the history of a sent email by the
sender. The history should who it went to and the time it was read by
that person.

Our directors found this very useful to use since we have a lot of
people who will swear they didn't receive/read an email. Now, we have
been using outlook on the client side for about a week and already
people have said they didn't receive an email even though there is
nothing wrong with receiving other email.

So, again I ask-is there a way to require a client or automatically
send an acknowledgement that a recipient opened an email using
exchange 2003 server.

It's controlled entirely by the client/recipient.


I know as the lead tech on campus that if the receipt is left as an
option to the recipient-it won't be sent.

Thanks for any help you can provide.

Russ
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Can you then explain Microsoft Help. It states the following:
"You can track when messages you send are delivered or read by recipients.
You receive a message notification as each message is delivered or read. The
contents of the message notifications are then automatically recorded on the
Tracking tab of the original message in your Sent Items folder. You can
automatically delete message notifications in your message list (message
list: The middle part of the main Outlook window that displays the contents
of the selected folder.).
"? Thanks

Kate

"Lanwench [MVP - Exchange]" wrote:

ccnakid wrote:
"Vanguard" wrote:

"ccnakid" wrote in message
...
Is it possible to receive an automatic receipt of a read email
without having
the recipient send it or is it possible to track the history of a
sent email...ie.. who it went to, who read it etc


While in Outlook, hit F1 and search on "read receipt" or "tracking".
The recipient gets the same options that you do. It is up to the
recipient if they configure their instance of Outlook to
automatically reply to read receipt requests, to prompt then
(whereupon the recipient could say No), or ignore them all. Unless
the user has their e-mail client configured to automatically reply
to read receipts, or to prompt them whereupon they say Yes to reply,
then you won't get the reply.

Unless the recipient is using an e-mail client that supports the
"Disposition-Notification-To:" header (see RFC 3798 at
http://www.faqs.org/rfcs/rfc3798.html) then it obviously cannot
handle your read receipt request. You don't get to control the
recipient's e-mail client.

Maybe you would like to install VPN and give me a
username and password so *I* could control YOUR applications on your
computer. The recipient gets to control how their e-mail client
handles read receipts *if* it even understands them.

Sorry,

I should have been clearer in my question. Our School just switched
over from First Class to Exchange 2003. One of the tidbits in First
Class was an option that should the history of a sent email by the
sender. The history should who it went to and the time it was read by
that person.

Our directors found this very useful to use since we have a lot of
people who will swear they didn't receive/read an email. Now, we have
been using outlook on the client side for about a week and already
people have said they didn't receive an email even though there is
nothing wrong with receiving other email.

So, again I ask-is there a way to require a client or automatically
send an acknowledgement that a recipient opened an email using
exchange 2003 server.

It's controlled entirely by the client/recipient.


I know as the lead tech on campus that if the receipt is left as an
option to the recipient-it won't be sent.

Thanks for any help you can provide.

Russ
--
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"ccnakid" wrote in message
...


"Vanguard" wrote:

"ccnakid" wrote in message
...
Is it possible to receive an automatic receipt of a read email
without
having
the recipient send it or is it possible to track the history of a
sent
email...ie.. who it went to, who read it etc


While in Outlook, hit F1 and search on "read receipt" or "tracking".
The recipient gets the same options that you do. It is up to the
recipient if they configure their instance of Outlook to
automatically
reply to read receipt requests, to prompt then (whereupon the
recipient
could say No), or ignore them all. Unless the user has their e-mail
client configured to automatically reply to read receipts, or to
prompt
them whereupon they say Yes to reply, then you won't get the reply.

Unless the recipient is using an e-mail client that supports the
"Disposition-Notification-To:" header (see RFC 3798 at
http://www.faqs.org/rfcs/rfc3798.html) then it obviously cannot
handle
your read receipt request. You don't get to control the recipient's
e-mail client.

Maybe you would like to install VPN and give me a
username and password so *I* could control YOUR applications on your
computer. The recipient gets to control how their e-mail client
handles
read receipts *if* it even understands them.

Sorry,

I should have been clearer in my question. Our School just switched
over
from First Class to Exchange 2003. One of the tidbits in First Class
was an
option that should the history of a sent email by the sender. The
history
should who it went to and the time it was read by that person.

Our directors found this very useful to use since we have a lot of
people
who will swear they didn't receive/read an email. Now, we have been
using
outlook on the client side for about a week and already people have
said they
didn't receive an email even though there is nothing wrong with
receiving
other email.

So, again I ask-is there a way to require a client or automatically
send an
acknowledgement that a recipient opened an email using exchange 2003
server.

I know as the lead tech on campus that if the receipt is left as an
option
to the recipient-it won't be sent.

Thanks for any help you can provide.


You need to define a usage policy that states within your organization
that all employees must have read receipt acknowledgement enabled for an
automatic reply. Anyone be found setting this to Ignore or Prompt is
liable for reprimand, including termination of employment for violating
company policy. This is a training issue in making your employees
realize that the resources they use are NOT their property and they are
not the ones that control its configuration.

You could try to use delivery notification instead of read notification.
This will notify the sender that the message has been delivered to the
recipient's mail server. However, as with the above policy, you will
also needs to establish a policy that dictates all users are responsible
for all delivered e-mails. The delivery receipt will show it got to
their mail server, and if the mail server didn't bounce back an NDR
(non-delivery report) then you can be pretty sure it got into their
mailbox. If they then claim that it was never delivered, discuss it
with the Exchange admin since I'm sure that ALL messages will have some
tracking to show delivery. Even messages that have been supposedly
deleted by the mailbox owner really aren't physically purged from the
mail server. However, I am not familiar enough with Exchange to know if
it supports delivery notification; I did not see mention in Outlook's
help that excluded Exchange from delivery receipts.

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Vanguard wrote:
"ccnakid" wrote in message
...


"Vanguard" wrote:

"ccnakid" wrote in message
...
Is it possible to receive an automatic receipt of a read email
without
having
the recipient send it or is it possible to track the history of a
sent
email...ie.. who it went to, who read it etc


While in Outlook, hit F1 and search on "read receipt" or "tracking".
The recipient gets the same options that you do. It is up to the
recipient if they configure their instance of Outlook to
automatically
reply to read receipt requests, to prompt then (whereupon the
recipient
could say No), or ignore them all. Unless the user has their e-mail
client configured to automatically reply to read receipts, or to
prompt
them whereupon they say Yes to reply, then you won't get the reply.

Unless the recipient is using an e-mail client that supports the
"Disposition-Notification-To:" header (see RFC 3798 at
http://www.faqs.org/rfcs/rfc3798.html) then it obviously cannot
handle
your read receipt request. You don't get to control the recipient's
e-mail client.

Maybe you would like to install VPN and give me a
username and password so *I* could control YOUR applications on your
computer. The recipient gets to control how their e-mail client
handles
read receipts *if* it even understands them.

Sorry,

I should have been clearer in my question. Our School just switched
over
from First Class to Exchange 2003. One of the tidbits in First Class
was an
option that should the history of a sent email by the sender. The
history
should who it went to and the time it was read by that person.

Our directors found this very useful to use since we have a lot of
people
who will swear they didn't receive/read an email. Now, we have been
using
outlook on the client side for about a week and already people have
said they
didn't receive an email even though there is nothing wrong with
receiving
other email.

So, again I ask-is there a way to require a client or automatically
send an
acknowledgement that a recipient opened an email using exchange 2003
server.

I know as the lead tech on campus that if the receipt is left as an
option
to the recipient-it won't be sent.

Thanks for any help you can provide.


You need to define a usage policy that states within your organization
that all employees must have read receipt acknowledgement enabled for
an automatic reply. Anyone be found setting this to Ignore or Prompt
is liable for reprimand, including termination of employment for
violating company policy. This is a training issue in making your
employees realize that the resources they use are NOT their property
and they are not the ones that control its configuration.

You could try to use delivery notification instead of read
notification. This will notify the sender that the message has been
delivered to the recipient's mail server. However, as with the above
policy, you will also needs to establish a policy that dictates all
users are responsible for all delivered e-mails. The delivery
receipt will show it got to their mail server, and if the mail server
didn't bounce back an NDR (non-delivery report) then you can be
pretty sure it got into their mailbox. If they then claim that it
was never delivered, discuss it with the Exchange admin since I'm
sure that ALL messages will have some tracking to show delivery.
Even messages that have been supposedly deleted by the mailbox owner
really aren't physically purged from the mail server. However, I am
not familiar enough with Exchange to know if it supports delivery
notification;

Yes, unless it's been disabled (and that just applies to Internet mail)

I did not see mention in Outlook's help that excluded
Exchange from delivery receipts.

As far as I know, when you disable read receipts in OL2003, it actually
blocks all - Internet & Internal. I am the only user on my Exchange server
at the moment so I can't test here or now - but I've read plenty of posts
that indicate that disabling read receipts in Outlook disables all of them.

To the OP:
Even getting a read receipt doesn't really prove anything and I don't like
or use them anyway.
Send your important e-mails to Exchange/Active Directory groups, so you can
prove that as a member of the group, Joe Bloggs was sent *exactly* what
everyone else was sent, at that date & time.

If you have OL2003 and are using cached mode, check for sync errors on the
client. Have them check in OWA as well, too.
Also check any junkmail filters. If your employees didn't tell fibs before,
why would they start now?

"Lanwench [MVP - Exchange]"
ahoo.com wrote in
message ...
Vanguard wrote:
"ccnakid" wrote in message
...


"Vanguard" wrote:

"ccnakid" wrote in message
...
Is it possible to receive an automatic receipt of a read email
without
having
the recipient send it or is it possible to track the history of a
sent
email...ie.. who it went to, who read it etc


While in Outlook, hit F1 and search on "read receipt" or
"tracking".
The recipient gets the same options that you do. It is up to the
recipient if they configure their instance of Outlook to
automatically
reply to read receipt requests, to prompt then (whereupon the
recipient
could say No), or ignore them all. Unless the user has their
e-mail
client configured to automatically reply to read receipts, or to
prompt
them whereupon they say Yes to reply, then you won't get the reply.

Unless the recipient is using an e-mail client that supports the
"Disposition-Notification-To:" header (see RFC 3798 at
http://www.faqs.org/rfcs/rfc3798.html) then it obviously cannot
handle
your read receipt request. You don't get to control the
recipient's
e-mail client.

Maybe you would like to install VPN and give me a
username and password so *I* could control YOUR applications on
your
computer. The recipient gets to control how their e-mail client
handles
read receipts *if* it even understands them.

Sorry,

I should have been clearer in my question. Our School just switched
over
from First Class to Exchange 2003. One of the tidbits in First Class
was an
option that should the history of a sent email by the sender. The
history
should who it went to and the time it was read by that person.

Our directors found this very useful to use since we have a lot of
people
who will swear they didn't receive/read an email. Now, we have been
using
outlook on the client side for about a week and already people have
said they
didn't receive an email even though there is nothing wrong with
receiving
other email.

So, again I ask-is there a way to require a client or automatically
send an
acknowledgement that a recipient opened an email using exchange 2003
server.

I know as the lead tech on campus that if the receipt is left as an
option
to the recipient-it won't be sent.

Thanks for any help you can provide.


You need to define a usage policy that states within your
organization
that all employees must have read receipt acknowledgement enabled for
an automatic reply. Anyone be found setting this to Ignore or Prompt
is liable for reprimand, including termination of employment for
violating company policy. This is a training issue in making your
employees realize that the resources they use are NOT their property
and they are not the ones that control its configuration.

You could try to use delivery notification instead of read
notification. This will notify the sender that the message has been
delivered to the recipient's mail server. However, as with the above
policy, you will also needs to establish a policy that dictates all
users are responsible for all delivered e-mails. The delivery
receipt will show it got to their mail server, and if the mail server
didn't bounce back an NDR (non-delivery report) then you can be
pretty sure it got into their mailbox. If they then claim that it
was never delivered, discuss it with the Exchange admin since I'm
sure that ALL messages will have some tracking to show delivery.
Even messages that have been supposedly deleted by the mailbox owner
really aren't physically purged from the mail server. However, I am
not familiar enough with Exchange to know if it supports delivery
notification;

Yes, unless it's been disabled (and that just applies to Internet
mail)

I did not see mention in Outlook's help that excluded
Exchange from delivery receipts.

As far as I know, when you disable read receipts in OL2003, it
actually
blocks all - Internet & Internal. I am the only user on my Exchange
server
at the moment so I can't test here or now - but I've read plenty of
posts
that indicate that disabling read receipts in Outlook disables all of
them.

To the OP:
Even getting a read receipt doesn't really prove anything and I don't
like
or use them anyway.
Send your important e-mails to Exchange/Active Directory groups, so
you can
prove that as a member of the group, Joe Bloggs was sent *exactly*
what
everyone else was sent, at that date & time.

If you have OL2003 and are using cached mode, check for sync errors on
the
client. Have them check in OWA as well, too.
Also check any junkmail filters. If your employees didn't tell fibs
before,
why would they start now?




The e-mail that contains a read receipt request (i.e., it has the
"Disposition-Notification-To:" header) is handled by the MUA (mail user
agent), according to RFC 3798.

Disposition-Notification-To Header
A request for the receiving user agent to issue message disposition
notifications

That means Outlook or whatever is the e-mail client handles the e-mail
and decides whether or not to send a reply. The delivery reciept is
handled by the mail server before it is even added to the destination
mailbox. All the delivery receipt does is tell you that your e-mail was
accepted by that mail server, but then *not* getting an NDR
(non-delivery report) would do the same thing except that the NDR could
possibly get lost. The delivery receipt does not tell you the recipient
read your e-mail. Getting reactive or positive feedback for mail
delivery is preferrable than waiting for the lack of negative feedback.
However, many mail servers will ingore delivery receipt requests.

Read receipts are handled by adding a header to the message. The MUAs
add the header and decided whether or not to respond to it. Delivery
receipts are notifications passed between the mail servers as they are
handled as extensions to SMTP commands sent between the mail servers.
The recipient doesn't have to reply to a read receipt request in an
e-mail, so you don't know if the lack of a read receipt is because they
didn't read it or because they choose not to reply. Delivery receipts
only work if the receiving mail server is configured to respond to them
but, in my experience, not many mail servers bother with the overhead of
handling delivery notifications but instead choose the lesser overhead
of sending an NDR if delivery fails.

There are other tricks in trying to determine that the recipient got
your message. One is to use web bugs and something spammers used for
awhile. MsgTag uses web bugs but it only works for HTML-formatted
e-mails and only if the recipient actually renders the HTML code rather
than reading in plain-text mode or uses anti-spam software that strips
out linked images. E-mail delivery is not guaranteed. If you need to
ensure that a recipient got your message, have them reply. If you get
no reply then you need to schedule a follow-up to prod them again for a
reply. When I needed to get replies from several departments for the
release of a new version of a product, I used read receipts, delivery
receipts, and web bugs but none were 100% reliable so follow-ups were a
requirement to get everyone to OK the release and get it out in time.
If they didn't respond to the follow-up e-mail prodding them to reply, I
had to call them and sometimes walk over and force them to compose an
e-mail (since I used them to track the okays). Once we wrote a policy
regarding the procedure and requirements for okaying the release of a
product, they were more likely to respond because any delays in the
release were their fault and documented to be due to their lack of
response. Yet there still sometimes you had to physically go to their
office and kick their butt.

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