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#1
July 11th, 2007, 08:38 PM
posted to microsoft.public.office.misc
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Enterprise Office 2007 - Help Files
Cannot access Help Files in any 2007 applications - error "There is a problem
with one or more installed Help Files - Please repair your files and try again". I have run Diagnostics and Repair until I give up in desperation!! I am running XP SP2 windows I have a HUP version and my company has software Assurance (but are not preapred to give me the I.D. to obtain free support - we have many thousand employees). I cannot waste hours and hours on these boards trying to find the fix..... How do I uninstall this problematic software and reinstall my HUP 2003 professional edition? - alternatively why don't you support your customers better ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/office/comm...ic.office.misc 
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#2
July 12th, 2007, 01:02 AM
posted to microsoft.public.office.misc
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Enterprise Office 2007 - Help Files
ken-hup
- alternatively why don't you support your customers better This is a peer to peer newsgroup and Microsoft does not monitor this or any newsgroups on this sever. Microsoft does support their customers. (Read the below) The Enterprise Edition of Office that you have is a Volume License version of Office and is not available to the general public. This version of Office (Enterprise) and the issues that arise with it should be addressed to the IT Department or the holder of this Volume licensed version of the Enterprise Office edition. They are the ones that can answer you and or get in touch with MS if needed. They have and hold the contact number and account. -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "ken-hup" wrote in message ... Cannot access Help Files in any 2007 applications - error "There is a problem with one or more installed Help Files - Please repair your files and try again". I have run Diagnostics and Repair until I give up in desperation!! I am running XP SP2 windows I have a HUP version and my company has software Assurance (but are not preapred to give me the I.D. to obtain free support - we have many thousand employees). I cannot waste hours and hours on these boards trying to find the fix..... How do I uninstall this problematic software and reinstall my HUP 2003 professional edition? - alternatively why don't you support your customers better ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/office/comm...ic.office.misc
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