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Outlook 2003 shows 2 copies of same data file



 
 
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  #1  
Old June 25th, 2004, 11:57 AM
Jock
external usenet poster
 
Posts: n/a
Default Outlook 2003 shows 2 copies of same data file

I've just installed Office 2003 on a new computer. I
transferred the .pst file to the new computer, deleted
the Outlook.pst created when Outlook first started and
replaced it with the Outlook.pst file from the old
computer. That worked OK. But now the Personal folders
shows up twice in the folders' list, and I can't remove
one of them. If I make a change in one of them the change
is reflected in the other. This seems to cause problems
with favorite folders showing up twice (e.g. "Inbox"
and "Inbox in Personal Folders") and also under contacts,
it shows "Contacts" and "Contacts in Personal Folders".
These are identical. It also causes the address book not
to know which of these to use, and I get an error
message. Under both of them when I right-click "Close
personal folder" is greyed out.
Please can someone help me to resolve this problem. Thank
you.

Jock

  #2  
Old June 25th, 2004, 12:08 PM
Russ Valentine [MVP-Outlook]
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Default Outlook 2003 shows 2 copies of same data file

You cannot configure Outlook that way. If you want it to use a different PST
file that one that has already been established, you must configure it to do
so.
Start over with a new profile and configure it correctly.
To use another PST file (such as one from an earlier installation) and set
it to be the default for your current installation of Outlook, you will
first need to know the location and name of the PST file you'd like to use
as your new default. Then use the following directions:

- Go to Tools Options Mail Setup Data Files Add...
- Add the PST you'd like as your new default, then Close OK to exit the
Options dialog
- Go to Tools E-mail Accounts View or change existing e-mail accounts
- Select the PST you just added in the "Deliver New e-mail to the following
location" dropdown (it will most likely appear just below the current
default Personal Folders file) Finish
- Exit and Restart Outlook
- You can now close the previous default PST (R-click on that pst folder
while in Folder View and select "Close foldername Folders"). If you have
any information in your former PST that you'd like to transfer to your new
default PST, you can drag and drop from one to the other before you close
the old one.


--
Russ Valentine
[MVP-Outlook]
"Jock" wrote in message
...
I've just installed Office 2003 on a new computer. I
transferred the .pst file to the new computer, deleted
the Outlook.pst created when Outlook first started and
replaced it with the Outlook.pst file from the old
computer. That worked OK. But now the Personal folders
shows up twice in the folders' list, and I can't remove
one of them. If I make a change in one of them the change
is reflected in the other. This seems to cause problems
with favorite folders showing up twice (e.g. "Inbox"
and "Inbox in Personal Folders") and also under contacts,
it shows "Contacts" and "Contacts in Personal Folders".
These are identical. It also causes the address book not
to know which of these to use, and I get an error
message. Under both of them when I right-click "Close
personal folder" is greyed out.
Please can someone help me to resolve this problem. Thank
you.

Jock



 




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